SecureAnywhere
™
AntiVirus Customer FAQs
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Table of Contents
Customer Support Links ....................................................................................................................................................................... 2
Customer FAQ’s ................................................................................................................................................................................. 2
Why is the Bank offering Webroot Secure Anywhere
®
software? .................................................................................................. 2
Who are Webroot? ......................................................................................................................................................................... 2
What is the difference between my antivirus and Webroot Secure Anywhere
®
? ........................................................................... 2
What security protection and management features are included in Webroot Secure Anywhere
®
? .............................................. 3
What extra protection is offered by Identity Shield? ....................................................................................................................... 3
How much does this security software cost? ................................................................................................................................. 3
Installing Webroot Secure Anywhere
®
............................................................................................................................................. 4
How do I install Webroot Secure Anywhere
®
? ............................................................................................................................... 4
Is Webroot Secure Anywhere
®
available in multiple languages? ................................................................................................... 6
How can I see the user interface? .................................................................................................................................................. 6
I am not technical. Is this security software difficult to set up? ....................................................................................................... 7
I’m having problems installing Webroot Secure Anywhere
®
. What should I do? ........................................................................... 7
....................................................................................................................................................................................................... 7
What are the links to the Webroot support pages?.........................................................................................................................7
How do I uninstall Webroot Secure Anywhere
®
? ........................................................................................................................... 7
Malware Detection and Removal ...................................................................................................................................................... 8
What happens if malware is on my PC? ........................................................................................................................................ 8
What happens if I visit a phishing or fraudulent website? ............................................................................................................ 10
Day-to-Day Use of Webroot Secure Anywhere
®
............................................................................................................................ 11
Will Webroot Secure Anywhere
®
affect my use of the internet? .................................................................................................. 11
Will Webroot Secure Anywhere
®
affect any applications on my device? ..................................................................................... 11
Will Webroot Secure Anywhere
®
remove threats in day-to-day use? .......................................................................................... 11
Is there a user guide on how to use the Webroot Secure Anywhere® software? ........................................................................ 11
I have other security products that I need to update. Will I need to do this with Webroot Secure Anywhere
®
?........................... 11
Where do I go for customer support ............................................................................................................................................. 12
Compatibility .................................................................................................................................................................................... 12
What are the system requirements for Webroot Secure Anywhere
®
? ......................................................................................... 12
What operating systems and browsers does Webroot Secure Anywhere
®
support?................................................................... 12
Will Webroot Secure Anywhere
®
slow down my PC? .................................................................................................................. 12
Do I still need to use my existing antivirus software? ................................................................................................................... 13
Accessing Your Online Webroot Management Console .............................................................................................................. 13
What is the Management Console? ............................................................................................................................................. 13
How do I access the online Management Console? .................................................................................................................... 13
Can I add additional devices to my Management Console? ........................................................................................................ 14
Disclaimer ............................................................................................................................................................................................. 16