SecureAnywhere™ AntiVirus Customer FAQs
SecureAnywhere
™
AntiVirus Customer FAQs
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Table of Contents
Introduction ............................................................................................................................................................................................ 2
Promoting Webroot SecureAnywhere
®
AntiVirus ............................................................................................................................... 2
Customer Support Links ....................................................................................................................................................................... 2
General Questions ............................................................................................................................................................................. 2
Why is the Bank offering Webroot SecureAnywhere
®
software? ................................................................................................... 2
Who is Webroot? ............................................................................................................................................................................ 2
What is the difference between my antivirus and Webroot SecureAnywhere
®
? ............................................................................ 3
What security protection and management features are included in Webroot SecureAnywhere
®
? ............................................... 3
What extra protection is offered by Identity Shield? ....................................................................................................................... 3
How much does this security software cost? ................................................................................................................................. 4
Installing Webroot SecureAnywhere
®
.............................................................................................................................................. 4
How do I install Webroot SecureAnywhere
®
? ................................................................................................................................ 4
Is Webroot SecureAnywhere
®
available in multiple languages? .................................................................................................... 6
How can I see the user interface? .................................................................................................................................................. 6
Do I need to have administrator rights to install Webroot SecureAnywhere
®
? .............................................................................. 7
I am not technical. Is this security software difficult to set up? ....................................................................................................... 7
I’m having problems installing Webroot SecureAnywhere
®
. What should I do? ............................................................................ 7
What do I do if my company has restrictions and I cannot install Webroot SecureAnywhere AntiVirus
®
? .................................... 7
What are the links to the Webroot support pages?.........................................................................................................................7
How do I uninstall Webroot SecureAnywhere
®
? ............................................................................................................................ 7
Malware Detection and Removal ...................................................................................................................................................... 8
What happens if malware is on my PC? ........................................................................................................................................ 8
What happens if I visit a phishing or fraudulent website? ............................................................................................................ 10
Day-to-Day Use of Webroot SecureAnywhere
®
............................................................................................................................. 11
Will Webroot SecureAnywhere
®
affect my use of the internet? ................................................................................................... 11
Will Webroot SecureAnywhere
®
affect any applications on my device? ...................................................................................... 11
Will Webroot SecureAnywhere
®
remove threats in day-to-day use? ........................................................................................... 11
Is there a user guide on how to use the Webroot SecureAnywhere® software? ......................................................................... 11
I have other security products that I need to update every day. Will I need to do this with Webroot SecureAnywhere
®
? ........... 11
Where do I go for customer support ............................................................................................................................................. 11
Compatibility .................................................................................................................................................................................... 12
What are the system requirements for Webroot SecureAnywhere
®
? .......................................................................................... 12
What operating systems and browsers does Webroot SecureAnywhere
®
support?.................................................................... 12
Will Webroot SecureAnywhere
®
slow down my PC? ................................................................................................................... 12
Do I still need to use my existing antivirus software? ................................................................................................................... 12
Accessing Your Online Webroot Management Console .............................................................................................................. 13
What is the Management Console? ............................................................................................................................................. 13
How do I access the online Management Console? .................................................................................................................... 13
Can I add additional devices to my Management Console? ........................................................................................................ 14
Disclaimer ............................................................................................................................................................................................. 16