Starbucks Supplier Guidance – Requirements (Version 3.1) March 2021
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Table of Contents
1.0 Introduction ............................................................................................................................. 5
2.0 Policies and Procedures ............................................................................................................. 6
2.1 Supplier Code of Conduct ............................................................................................................... 6
2.2 Supplier Status and Conduct .......................................................................................................... 6
2.2.1 Anti-Bribery ................................................................................................................. 6
2.2.2 Confidentiality ............................................................................................................. 6
2.2.3 Workplace Harassment ................................................................................................ 6
2.2.4 Audits and Assessments ............................................................................................... 7
2.3 Quality ...........................................................................................................................................8
2.3.1 Quality Control - General .............................................................................................. 8
2.3.2 Quality Control - Food .................................................................................................. 8
2.3.3 Quality Control – Non-Food .......................................................................................... 8
2.3.4 Product Inspection and Acceptance .............................................................................. 9
2.4 General Policies ............................................................................................................................. 9
2.4.1 Commencement of Work ............................................................................................. 9
2.4.2 Risk Management / Insurance ....................................................................................... 9
2.4.3 Subcontracting ............................................................................................................ 9
2.4.4 Product Withdrawal ..................................................................................................... 9
2.4.5 Nonconformance to Purchase Documents .................................................................... 9
2.4.6 Use of Logos, Trademarks, Promotions and Advertising .............................................. 10
2.4.7 Unsolicited Samples ................................................................................................... 10
2.5 Business Processes and Procedures ............................................................................................... 10
2.5.1 Raw Materials and Supplies ........................................................................................ 10
2.5.2 Hazardous Materials .................................................................................................. 10
2.5.3 Invoice Detail Minimum Data Required ....................................................................... 11
2.5.4 Order and Shipment Confirmation.............................................................................. 11
3.0 Packing and Shipping Requirements ........................................................................................ 12
3.1 Operational Requirements ............................................................................................................ 12
3.1.1 Terms of the Order ..................................................................................................... 12
3.1.2 Case Requirements .................................................................................................... 12
3.1.3 Palletizing Requirements ............................................................................................ 13
3.1.4 Pallet Specifications ................................................................................................... 14
3.1.5 Pallet Quality ............................................................................................................. 15
3.1.6 Loading Requirements ............................................................................................... 15
3.1.7 Perishable and Refrigerated Products .......................................................................... 15
3.1.8 General Labels for Pallets, Cases and Inner Packaging ................................................. 17
3.1.9 Barcoded Universal Product Code Labels .................................................................... 22
3.1.10 GS1 Barcodes – GTIN and SSCC ................................................................................ 22
3.1.11 Special Labels - Warning Labels ................................................................................. 23