A R G U S R E S E A R C H C O M P A N Y • 6 1 B R O A D W A Y • N E W Y O R K, N.Y. 1 0 0 0 6
EQUITY RESEARCH REPORT
We view Build-A-Bear’s brand as a key value driver, and
think that recognition among North America’s most-inuential
retailers, as recently recognized by brand analytics platform BAV,
and by Newsweek, as mentioned earlier, underscores the customer
experience that has been cultivated. In our view, this visibility and
growth has been supported by Build-A-Bear’s emergence as a co-
brand, with a strong licensing portfolio of more than 75 world-class
collaborators and licensees, many of which are pop culture icons
such as Harry Potter, Pokemon, and Star Wars, among others.
While licensed products have supported the growth of the
Build-A-Bear brand, we note that a majority of its product mix
consists of core, evergreen products that have an established track
record of customer acceptance. That said, the company continues
to innovate its mix, most recently introducing a smaller line of
products called Mini Beans, which carry a lower price than a full
size bear but are, in many cases, based on established characters.
We think this opens up new opportunities to introduce the brand
to additional customers over time, and to launch through partner
channels.
In recent years, Build-A-Bear Workshop has also diversied
through its use of data and technology to provide customers with
value-added sales channels, new products and media content
distribution. In our view, this digital transformation has enabled
the company to broaden its consumer base beyond the traditional
children’s demographic, to be more multi-generational and achieve
penetration among teens and adults as well, who currently repre-
sent approximately 40% of its customers. This user base has been
expanded to include collectible enthusiasts, corporate gifting and
brand building, among other groups.
Importantly, these relationships and co-branded products
retain the essence of the Build-A-Bear brand while appealing to the
licensor’s fans who tend to be in an older targeted demographic. We
estimate that licensing activity impacts more than one-third of its
total business. We also see licensing supporting a premium-pricing
model that enables Build-A-Bear Workshop to maintain and, in
some cases, expand its product gross margin.
Through its third-party retail model, partner companies bear
the cost of workshop build out and operation, while Build-A-Bear
Workshop sells them inventory on a wholesale basis. Revenue
from the commercial segment increased by approximately 37%
in scal 2023, following a 60% increase in scal 2022. While
currently accounting for a modest 5% of Build-A-Bear’s scal
2023 revenues (6% in the rst half of scal 2024), we view the
protability of these locations, the minimal capital requirements
and their high margins as accretive to Build-A-Bear’s cash ow,
which supports its capacity to invest across the business.
We are encouraged by the strategic partnerships in this seg-
ment to date, with such leading hospitality vendors as Carnival
Cruise Line, Great Wolf Lodge Resorts, Six Flags, and Kalahari
Resorts. These relationships enable Build-A-Bear to drive engage-
ment in additional markets, particularly among tourists. Similarly,
we note that some recently opened locations, both company-man-
aged and partnered, have been in strong tourist-attracting cities,
including Las Vegas, New York City and Chicago, among others.
Lastly, the company is expanding its presence globally, both
under company owned and franchising models. Under the franchise
model, Build-A-Bear can produce solid returns on capital from
product royalties, with modest direct investment required. To date,
it has entered markets including England, China, India, Ireland,
and Columbia. Since September 2023, six locations have opened
in six cities across Italy and an initial location in Paris, France.
We like the penetration into continental Europe, which we view
as potential high-growth opportunities over time.
INVESTMENT THESIS
In fiscal 2023, revenues increased by approximately 4%, as
Build-A-Bear navigated several retail sector challenges, related
to inclement weather and consumer spending trends, as well as
slower e-commerce sales due to the revamping of its website and
other technology-driven issues. Despite near-term choppiness, we
see Build-A-Bear executing its growth strategy by maintaining
sufcient capital to invest in growth initiatives, while expanding the
brand’s global footprint and returning capital to shareholders. For
scal 2024, the company expects to achieve its fourth consecutive
record year for revenues and pre-tax revenue.
In our view, the company’s strong fundamentals are driven by
its ability to capture rst-party customer data during its interactions,
including customer demographics (with an estimated 85% capture
rate among store visitors). BBW leverages this data to offer new
and personalized loyalty club and marketing programs to drive
lifetime engagement. We believe such capabilities support store
trafc growth, even during periods of softness seen across the retail
sector.
Between scal 2012 and 2021, Build-A-Bear was able to
leverage its brand value and pricing power with co-developed
product tie-ins to produce a 50% increase in average dollar per
transaction (to over $53 from $35). Over the last two years, how-
ever, the company has seen retail trafc supported by marketing
promotions that tend to result in lower average revenue per trans-
action over the short-term. But they are a key customer acquisition
and marketing tool to drive loyalty club expansion and return trafc
that has consistently remained ahead of national store trafc rates,
and ultimately lead to increased total revenue.
These marketing programs include the company’s loyalty
club’s Count Your Candles program and the sale of Birthday
Treat Bears, where a customer can purchase a bear for the age
they are turning. We see these programs supporting customer
acquisition and lifetime engagement with the brand, thus driving
future purchases. We also see in-store parties as part of the in-store
and customer acquisition experience, though parties have been a
more-modest contributor to company growth since the COVID-19
pandemic.
Overall, we think that BBW’s inventory management is an
under-appreciated aspect of its broader execution, as its vertical
retail model provides exibility in its inventory management to
help drive higher margins. Build-A-Bear Workshop is able to test
new products in various channels, including e-commerce, before
introducing them to its physical store locations
The company is also diversifying its sourcing factory foot-
print and ships product directly from its stores, leveraging its store
xed costs to serve as distribution centers for online orders, while
utilizing technology to determine optimized shipping routes. We