Welcome to Carolina Colours! We are very happy that you have either purchased a lot or a
home in our community. To assist you, we would like to provide you with some basic
information about the billing and payment process at the Carolina Colours Association, to which
all property owners belong.
Contact Information:
Carolina Colours Association
503 W Thurman Road
New Bern, NC 28562
252-636-3700
President: Ken Kirkman, kkirkman@carolinacolours.com
Financial Manager: Sandra Spingler, [email protected]
Office Manager: Suzanne Vincent, [email protected]
Golf and Pavilion Manager: Ken Gerhardt, [email protected]
Ken, Sandra, and Suzanne are physically located at the sales center at 503 W Thurman Road.
Ken Gerhardt’s office is in the Pavilion at 3300 Waterscape Way, and can be reached at 252-772-
0201.
General Information:
All property owners are members of Carolina Colours Association, and as such can enjoy the
pavilion, pool, tennis courts, pickle ball courts, dog park, large vehicle storage facility, and
playground. The golf course is a separate corporate entity and has separate membership
criteria. There are also three sub-associations: Mansion Flats Association, Cobblestone
Association, and Carolina Commons Townhome Association. Membership in the three sub-
associations is through property ownership in those specific neighborhoods.
Carolina Colours Association dues for houses are billed quarterly, in advance. Dues for lots are
billed semi-annually, in advance. Fiber optics charges are billed monthly, in arrears. Charges for
lot maintenance are billed twice annually. Please refer to the Community Fact Sheet 2021 for
these fees.
Checks to Carolina Colours Association, Carolina Colours Golf Club, Mansion Flats Association,
Cobblestone Association, and Carolina Commons Townhomes Association must be made out
separately, as they are all separate corporate entities.
Checks for the above entities can be placed in the same envelope. Payments can be dropped
off at the pro shop. We do not at this time accept credit card payments for any association or
golf club dues charges. We also do not extract the required funds from your bank account
directly. You may write a check, pay cash, set up an automatic payment through your bank, or
pay online through the “members only” portal of carolinacoloursassociation.com. Email Sandra
you receive your statement in the mail, rather than through e-mail, you will incur a “paper
statement fee” of $1 per mailing.
If you belong to both Carolina Colours Golf Club and Carolina Colours Association, it will avoid
confusion if you specify “Carolina Colours Golf Club” or “Carolina Colours Association” on your
checks rather than just “Carolina Colours” on both.
If you drop off check payments three or less days prior to the end of the month, the payment
may be credited to the following month. If your bank is mailing checks for payment, please have
them mailed prior to the 20
th
of the month. Due to delays in mail processing, any check mailed
after that time may be credited to the following month. Payments made online through
carolinacoloursassociation.com also may take 5 business days to process.
You are allowed to pay in advance; your balance will show a credit amount.
You may place bulk wine orders through Ken Gerhardt at the pavilion. However, these orders
will be charged a processing fee of 2.5% of the gross amount. All orders must be prepaid with a
check, and not member-charged.
Billing Information:
All of your bills from the Association will be sent to you via email from Sandra Spingler, using this
email address as the address of record.
Charges to the Association are processed monthly, and statements are sent out at the end of
the month. Please allow up to 5 business days at the beginning of the month for your statement
to arrive via e-mail and to appear online.
Items purchased at the pro shop, the grill at the pro shop, and the Sports Bar are processed
through Carolina Colours Golf Club. If you are not a member of the golf club, but would like to
member charge purchases at the golf club/grill/Sports Bar, please contact Sandra Spingler. She
will add you as a public member of the Club to allow charging.
You have two months to contest a charge through the tap room or pro shop. After that time
frame, all charges are final.
Residency Information:
As soon as you have picked a builder for your custom home, or if you have purchased a home
already built, make sure to stop by and see Suzanne Vincent or contact her so she can begin the
process of setting up your Suddenlink services. Please do not set up the fiber optics account on
your own. Suzanne will need a three week lead-time before move-in to your home so she can
start the process.
Carolina Colours is a bulk account with Suddenlink. You must start the process through
Suzanne. Once you have been connected, your basic internet/cable package will be billed
monthly through the Association.
This is what you get through the community package from Suddenlink:
Video: 300 channels with Showtime/Cinemax/Stars
Equipment: 1 main TiVo and 2 additional minis
Data: 150 Mbps x 7.5 Mbps cable modem
Should you opt for a Suddenlink upgrade package, call 1-866-229-8750. Suddenlink will bill you
separately for just the upgrade package. Please note that Carolina Colours and sales office
personnel are not responsible for any issues with your Suddenlink upgrade packages.
If you receive any bill from Suddenlink that is not for an upgrade package or for a pay-per-view
movie, DO NOT pay the bill. Bring the bill to Suzanne in the office so she can take care of it.
The basic cable/internet package cannot be discontinued. Should you move out of your house,
the fees will continue until your house has been sold. Should you rent your house, you are still
responsible for the cable/internet billing. If you rent out your house, you must contact the sales
office and obtain a copy of the Tenant Policy.
If you sell your house, the fiber optics equipment belongs to Suddenlink and must be RETURNED
TO THEM. If not, they will send you a bill for $700. Please contact Suzanne if you are moving so
she can provide you with the return of equipment instructions. If you purchase a house through
resale, please do not set up your Suddenlink account – contact Suzanne Vincent at the sales
office and she will prepare everything.
In Conclusion:
If you have any further billing or payment questions, please contact Sandra at
.
Welcome packet information is found online at carolinacoloursassociation.com under the tab
“New Resident” tab.
Remember to check in with Suzanne to give her your contact information. She will add your
email address to the community list, so that you will receive notifications for community
dinners, happy hours, speaker forums, etc. Again, she can be reached by email at
or you can call the sales office at 252-636-3700.
Also, arrange an appointment with Ken Gerhardt to receive a fob that will allow access to the
pavilion around the clock. He will also review pool and tennis court instructions. If you wish to
use the dog park, Ken Gerhardt has a release form you will need to sign. If you wish to rent a
space in the large vehicle storage facility, also see Ken Gerhardt. You can contact him by email
or call him at 252-772-0201.
