quick start guide

QUICK START GUIDE

VIDEO

301 W South St, New Knoxville

419-753-5000

835 N Vandemark Rd, Sidney

937-658-6000

305 E Main St, Coldwater

419-678-4090

Installation / Setup

NKTELCO VIDEO service requires a compatible streaming device

or compatible smart TV. The purchase and setup of a compatible

streaming device is your responsibility. NKTelco does have FireTV

Stick 4K devices available for purchase — $49.95 each. Device

setup includes connecting the streaming device to your TV and

establishing the user account required to operate the device.

Examples of these include: an Amazon Account for use with a Firestick,

a Gmail account for use with an Android device, and an Apple ID and

iTunes/App Store account for use with an AppleTV or other iOS device.

This account setup information should be kept condential as it is

proprietary information. You will need to enter this information in the

required elds when prompted.

NKTELCO VIDEO is designed to be a self-installation product.

Installations that require in-person assistance from a NKTelco

technician will incur a charge of $75.

Internet Connection

NKTELCO VIDEO requires NKTelco Internet — bandwidth requirement

will be dependent upon how many simultaneous viewing streams you

have. The quality of your NKTELCO VIDEO service may vary depending

upon a variety of factors, some of which could be related to the

environment at your home, the number of devices connected to your

home broadband network, and the type of device you are using for

streaming. In the event you do not have a strong Wi-Fi signal in the

areas of your home where you wish to have NKTELCO VIDEO, NKTelco’s

Smart Wi-Fi service may be a solution. In the event you experience

an interruption in your broadband connection, NKTELCO VIDEO will

be affected.

NKTELCO VIDEO Checklist:

NKTelco Internet connection

Compatible streaming device or compatible smart TV

Streaming device connected / installed on TV

Established device user account with login information

Download NKTELCO VIDEO App

Please enter the

information that was

emailed to you from

support@nktelco.com

Menu Items:

Quickly get settled in with NKTELCO VIDEO menu.

SEARCH Search for programs.

HOME View most watched live TV programs.

TV Access the TV guide.

ON DEMAND Watch your favorite programs anytime.

RECORDINGS See programs you have recorded.

FULLSCREEN View the current program, exiting the menu.

SETTINGS Access device settings.

Access user accounts, device settings, or log

out of the device.

Enter User ID

Enter Password

Quick Tips

Play Current Show When in the channel guide, click the back button

one or two times to return to the current show.

Find Current Time in Guide If you happen to get lost in time in the

channel guide, hold down the back button to return to the current time

in the guide.

New or Rerun In the Guide, new programs will have green triangle

earmark.

Detached Window (PIP) To see the current program while in the guide,

turn on Detached Window (also known as picture-in-picture). To do

so, in the menu, go to settings and select Non-Fullscreen Playback.

Choose Detached Window.

Devices NKTELCO VIDEO isn’t just for the TV screen. Try downloading

the APP to a smart phone, tablet, or smart TV. NKTELCO VIDEO only

works when connected to NKTelco Internet. For outside of our network

check out WatchTVEverywhere (below) for when you’re on the go.

WatchTVEverywhere With the WatchTVEverywhere suite of apps, you

can enjoy your shows on any internet-capable device, wherever you

are! To register for WatchTVEverywhere, go to www.watchtveverywhere.

com and click register. Once registered, access shows by the channel’s

app, or through wtve.net. Log in to each app/website using your

WatchTVEverywhere credentials. This service is free with NKTelco TV

service. WTVE does not have an app — only channel apps.

Fire TV Stick Remote Roku Remote

Menu Items:

HOME

ON DEMAND

RECORDINGS

FULLSCREEN

SETTINGS

MENU is a quick way to access many features

of the app.

Press the BACK button (1-2 times) on

our remote to display the MENU. Use the

NAVIGATION ring or cross to move the

highlight through the MENU to select a feature

icon. Then press the circle SELECT or OK

button to choose. These icons include Search,

Home, TV (guide), Recordings, Fullscreen,

Settings and User details.

TV Guide allows you to view a list of live, past, and future programs.

Access the Guide by pressing the MENU/GUIDE button on your remote,

the BACK button on your remote, or SELECT Live TV on the MENU. When

the GUIDE is displayed, you can use your remote to select channels by

using the NAVIGATION button on the remote. Press left and right to scroll

through the GUIDE forward and backward in time, or by pressing up and

down to scroll to different channels. The fast-forward and rewind buttons

on your remote will move you forward and back in the guide by 12 hours.

While the GUIDE is displayed, highlight the program, and press the

SELECT button to view information about the program. Press the SELECT

button again to tune to the program.

Search for a Program by NAVIGATING to the Search option at the top

of the MENU and click the SELECT button. Use the keys to type in your

search or press and hold the VOICE button on your remote to speak

your search. Then, choose SEARCH. Results will populate.

RECORDING a program can be done in the Live TV Guide.

A scheduled program recording will have a circled dot icon next to the

name in the Live TV Guide.

Record a Future Program: Find the program you would like to record

in the guide. (Past programs cannot be recorded.) Press the SELECT

button once to see the program detail and again for the record

options. NAVIGATE to the record options and SELECT. The recording

menu will appear.

Here, you can record the current episode or the series, if available.

~ To record the current episode, select Record Episode. That’s it!

~ To record the program series, select Record Series. To make

modications to series recordings, go to the Recordings tab on

the MENU. Options include: channel to record, record new or all

episodes, and choose how many episodes to keep. Once you have

made your selections, click “update series recording options” to

save your changes.

Record a Current Program: While watching the program, the recording

will start from where you are in the program. Content in the past

cannot be recorded. To record press the SELECT button and NAVIGATE

to the record icon (circled dot) and click SELECT. Stop the recording by

doing those steps again.

Manage Your Recordings: To watch or change your recordings, go to

the MENU and SELECT Recordings. NAVIGATE to the program (or series)

to view and SELECT.

Lookback allows you to watch past programs, up to 72 hours ago. Not

all channels have this offering. In the Live TV Guide, NAVIGATE back

in time to nd a program. (Gray indicates a program is available for

replay.) Press SELECT button to view details and again to start the

program.

Quick Access Items can be found while you are watching a program.

Simply press the SELECT button for them to appear. NAVIGATE to the

option to use.

Recently Viewed Channels will populate as you view different

channels. To view these channels while watching a program, press

the SELECT button one time. Boxes will appear at the top of the screen.

NAVIGATE up to choose one of the recently viewed channels. Press the

SELECT button to go to that channel.

Pause /Play the current program by pressing the pause/play button. Or

press the SELECT button, then NAVIGATE down to the Pause/Play icon,

and press the SELECT button.

Restart the current program by pressing the SELECT button, then

NAVIGATING down and over to the Restart icon, and pressing the

SELECT button. To get back to the current time, do these steps again.

Fast Forward/Rewind the current program by pressing the fast forward

or rewind buttons on your remote. Or press the SELECT button, then

NAVIGATE down to the Progress Bar. Using the NAVIGATION button, press

(or press and hold) the right side to rewind or left side to fast forward.

Program Info contains information about the current program and

more. This includes easily nding more episodes of the program,

details about the program, and similar shows. To access, press the

SELECT button, then NAVIGATE down and over to the info icon. Press the

SELECT button.

301 W South St, New Knoxville • 419-753-5000

835 N Vandemark Rd, Sidney • 937-658-6000

305 E Main St, Coldwater • 419-678-4090