Enterprise Car Rental FAQs

Revised August 2018

1. Who is eligible to rent?

a. Employees, University volunteers, and students age 18 and older are allowed to

rent under the agreement between Enterprise and the State of Idaho for University

business purpose, if approve through the Vehicle Use process outlined on the Risk

Management/General Council website.

b. The corporate account information will need to be provided in order to receive the

contractual discount rate: Contract # - 47ID005, PIN – IDS.

c. Staff and students age 21 years and older can rent for personal use and receive the

discount rate by using the corporate account information. Please note, the

insurance coverage is not included in the rate for personal use rentals and if

needed, should be added.

2. What is the process to rent a car?

a. There are several ways to rent a vehicle through Enterprise. To reserve by phone,

call the local branch at 208-232-1444 or visit

https://legacy.enterprise.com/car_rental/deeplinkmap.do?bid=028&refId=IDSISU

b. A valid driver’s license and a credit or debit card will be required.

c. To pay for a rental, a personal credit or debit card or a University issued travel

card can be used as long as it is used to pay for an ISU employee while traveling

for University business.

d. Collision insurance is already included in the state contract rate. The University

will not reimburse for additional products or services added to the rental

agreement.

e. For car rental problems, call 1-800-rent-a-car. Enterprise will provide the services

needed. This covers lost keys, flat tires, out of gas, and/or vehicle breakdown.

There will be a fee charged to the rental agreement, but the University will

reimburse for the expense.

f. Neither a pre- nor post- payment gas option should be selected. This is usually at

a much higher rate than returning the vehicle with full tank of gas.

g. There is not a cancellation fee for car rental reservations.

Revised August 2018

3. What is the process for picking up and returning a rental?

a. To schedule a pickup, call 208-232-1444. The local branch offers a free pickup

and drop off service to/from the rental agency.

b. If renting from Enterprise, the traveler can leave their personal vehicle at the

Enterprise lot.

c. The car rental should be returned to the Enterprise location from which it was

rented, unless it is a one-way rental.

A one-way rental is allowed under the state contract within the same state with no

additional cost. When making a one-way rental reservation, please notify the local

Enterprise branch so the fee(s) can be adjusted. One way trips from Pocatello to

Salt Lake City are no longer covered under the state contract for no additional

charge.

4. How to resolve car rental issues.

a. For reservation issues, please contact the local Enterprise branch and ask to speak

with a manager.

b. For accident related issues, please contact the local Enterprise branch or call 1-

800-rent-a-car, if after hours.