Caltrain | June 2014 On-Board Survey | Verbatim Comments
10 | Page Corey, Canapary & Galanis
Train Comment
190 I WOULD LIKE TO SEE AN INCREASE IN THE NUMBER OF LIMITED STOP AND BABY BULLET TRAINS
IN THE EVENING. AS SOMEONE WHO WORKS IN SF, I OFTEN LEAVE PAST 7PM AND BELIEVE MORE
FREQUENT EXPRESS TRAIN SERVICE WOULD ENCOURAGE INCREASE RIDERSHIP. ALSO, MORE
TRAIN SERVICE DURING GIANTS GAMES AS THOSE TRAINS ARE EXTREMELY CROWDED.
190 WOULD APPRECIATE BETTER SIGNAGE OF WHERE TO PAY FOR PARKING AT DIRIDON STATION. IT
WAS UNCLEAR THAT I NEEDED TO PAY INSIDE THE STATION DUE TO HAVING ONLY A FEW SIGNS
FOR THIS IN THE MIDDLE AREA OF THE PARKING LOT, ESPECIALLY BECAUSE I PARKED ON THE
OUTER EDGE OF THE LOT.
190 SAN FRANCISCO (KINGS) TO SAN JOSE SUPER SATISFIED THANKS! PLACE PARKING PAY STANDS IN
THE PARKING LOT AT DIRIDON.
190 OVERALL SERVICE IS RELIABLE, CLEAN AND PROFESSIONAL. MORE ANNOUNCEMENTS OF DELAYS
IN PARTICULAR AT STATIONS WOULD BE APPRECIATED. AUTOLOAD CLIPPER MACHINES NEED TO
BE UPGRADED. QUEUES TO BOARD COULD BE BETTER MANAGED (I.E. # OF PASS HOLDERS FAR
EXCEEDS PAPER TICKET HOLDERS.) ALSO THE COST OF COMMUTE IS HIGH COMPARATIVELY TO
OTHER MAJOR CITIES. THE PROOF OF PAYMENT SYSTEM CRIMINALIZES VISITORS PARTICULARLY
FOREIGNERS WHO MAY NOT BE AWARE OF THE SYSTEM.
190 I RIDE TRAIN 1.25HR EACH WAY & LIKE TO NAP. I WISH CONDUCTOR WOULD NOT HAVE TO BANG
ON SEAT TO WAKE ME UP & CHECK GOPASS. THERE HAS TO BE ANOTHER WAY LIKE BART OR
SOMETHING. LUV CALTRAIN THOUGH.
190 PLEASE KEEP/EXPAND THE REAL TIME SYSTEM UPDATES-VERY HELPFUL. CONDUCTORS ARE
GREAT-BONUS POINTS FOR CREATIVE ANNOUNCEMENTS. SOME ENGINEERS COULD BE GENTLER
ON THE HORN NEXT TO PEDESTRIANS. CALTRAIN IS THE NICEST BAY AREA TRANSIT-THANKS!
190 1) I STILL HATE HAVING TO SHOW TICKETS WHEN BOARDING AT SF STATION. 2) INTERNET ACCESS
WOULD BE HELPFUL FOR WORK. 3) CALTRAIN NEEDS TO BE MORE UPFRONT/INFORMATIVE
ABOUT WHEN FATALITIES OCCUR, SO ALTERNATIVE ROUTES CAN BE PLANNED FOR CUSTOMERS
(PERHAPS USE TWITTER AS WELL).
190 I WOULD LIKE TO SEE WI-FI AVAILABILITY ON THE TRAINS.
190 IN THE LAST MONTH'S RIDERSHIP IS UP + TRAINS ARE VERY CROWDED. IT WOULD BE GREAT IF
MORE CARS WERE ADDED TO TRAINS OR MORE BULLET TRAINS WERE AVAILABLE AT PEAK TIMES.
I'M VERY SATISFIED WITH THE COST OF RIDING.
190 PLEASE PERMANENTLY FIX THE ESCALATORS AT MILLBRAE STATION. THANKS!
190 YOU GUYS NEED TO ALLOW PEOPLE W/ CLIPPER CARDS TO RIDE WITHOUT HASSLING THEM.
PEOPLE STEAL RIDES ALL THE TIME. WHEN THOSE OF US HAVE PAID OUR MONTHLY PASS AND
STILL GET FINED IT'S CORRUPTION OF THE SYSTEM.