IaR Application
Troubleshooting and Resetting the App
Android (Page 1) & Apple (Page 3)
For All IaR App related issues:
Make sure that any members with an App issue, have the current version of their device’s operating system (iOS or
Android), and also the most current version of the IaR App.
The steps below are to refresh your App with our system to ensure that the App is set up correctly.
Android phones
First Step:
Go into your IaR App Settings
(While there, double check that your settings
are how you want them to be)
-touch the word DONE.
In the App, see if your trouble has been properly
addressed
If needed, Second Step:
-go to the Phone Settings, open the Application
Manager (the place where you would go to
uninstall an App)
-open IamResponding in the Application
Manager
-there will be a button that says CLEAR
CACHE (you may have to look in STORAGE)
See if your trouble has been properly addressed
If Needed, Third Step:
In the IamResponding App,
-touch the 3 horizontal lines in the top left
corner
-touch, Add/Edit Agencies
-touch and hold your agency name for approx 2
seconds, another box will appear
-touch DELETE AGENCY
Before you Login again - Delete any old or duplicate
devices from your IaR profile under Activated Mobile
Devices.
-Now log into the App
-Adjust all of the Notification Settings as needed
See if your trouble has been properly addressed.