Migraine Tracker Instructions and Frequently Asked Questions

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Migraine Tracker Instructions and

Frequently Asked Questions

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Table of Contents

PROGRAM OVERVIEW ............................................................................................................................... 4

WHAT IS THE MIGRAINE TRACKER? ................................................................................................................ 4

HOW LONG DOES THE MIGRAINE TRACKER LAST? ....................................................................................... 4

ENROLLMENT AND GETTING STARTED ................................................................................................. 4

HOW CAN I ENROLL IN THE MIGRAINE TRACKER? ......................................................................................... 4

HOW DO I OPT IN TO GET TEXT MESSAGES? .................................................................................................. 4

WHAT NUMBER WILL I RECEIVE TEXT MESSAGES FROM AND SEND TEXT MESSAGES TO? ...................... 5

WHERE DO I FIND MY MIGRAINE TRACKER TEXT MESSAGES ON MY MOBILE PHONE? .............................. 5

MIGRAINE DAYS AND MEDICATION TAKEN TEXT MESSAGE QUESTIONS ....................................... 5

HOW MANY TEXT MESSAGES WILL I RECEIVE EACH DAY? ........................................................................... 5

WHEN WILL I RECEIVE MY MIGRAINE QUESTION? ......................................................................................... 5

WHEN WILL I RECEIVE THE MEDICATION TAKEN QUESTION? ...................................................................... 6

10.

I TRAVELED TO A DIFFERENT TIME ZONE, WHY AM I RECEIVING MESSAGES AT UNEXPECTED TIMES? .... 6

11.

HOW DO I KNOW THAT YOU HAVE RECEIVED MY RESPONSE? .................................................................... 6

12.

HOW DO I RESPOND TO THE MIGRAINE QUESTION? ..................................................................................... 6

13.

HOW DO I RESPOND TO THE MEDICATION TAKEN QUESTION? ................................................................... 6

14.

HOW DO I RESPOND TO THE SUMMARY MESSAGE - MISSED DAYS QUESTION? ........................................ 6

15.

CAN I CHANGE MY RESPONSE TO THE TEXT MESSAGE QUESTIONS? ........................................................ 7

16.

WHAT HAPPENS IF I DO NOT RESPOND FOR A DAY OR IF I MISS SEVERAL DAYS?...................................... 7

17.

WHAT HAPPENS IF I SEND AN INCORRECT RESPONSE? .............................................................................. 8

PROGRAM TEXT MESSAGES .................................................................................................................... 8

18.

WILL I RECEIVE ANY OTHER TEXT MESSAGES? ............................................................................................. 8

19.

HOW DO I STOP/UNSUBSCRIBE FROM THE MIGRAINE TRACKER BEFORE THE 12 MONTHS END? ............ 8

MIGRAINE TRACKER JOURNAL ............................................................................................................... 8

20.

WHAT IS THE MIGRAINE TRACKER REPORT I WILL RECEIVE? ...................................................................... 8

21.

WHAT WILL THE JOURNAL REPORT SHOW? ................................................................................................... 8

22.

WHAT DOES THE CALENDAR IN MY REPORT SHOW? .................................................................................... 9

23.

WHAT DO THE HORIZONTAL BARS IN MY REPORT SHOW? ........................................................................... 9

24.

WHAT DOES THE MEDICATION SECTION SHOW? .......................................................................................... 9

25.

CAN I SHARE MY REPORT? ............................................................................................................................... 9

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26.

HOW WILL I RECEIVE MY REPORTS?

..................................................................................................................

MOBILE PHONE .......................................................................................................................................... 9

27.

IF MY MOBILE PHONE IS TURNED OFF OR HAS NO SERVICE, WILL I STILL RECEIVE MESSAGES?

......

28.

HOW MUCH WILL SENDING AND RECEIVING TEXT MESSAGES COST ME? .............................................. 9

29.

HOW DO I HIDE SMS NOTIFICATIONS ON MY IPHONE OR ANDROID PHONE? ......................................... 10

CUSTOMER SUPPORT .............................................................................................................................. 13

30.

HOW DO I CHANGE MY EMAIL ADDRESS OR PHONE NUMBER? .............................................................. 13

31.

CAN I RE-ENROLL IN THE MIGRAINE TRACKER AFTER COMPLETING THE 12 MONTHS? ..................... 13

32.

WHAT IF I HAVE A MIGRAINE TRACKER RELATED QUESTION THAT IS NOT LISTED IN THE

INSTRUCTIONS/ FREQUENTLY ASKED QUESTIONS?

....................................................................................

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PROGRAM OVERVIEW

WHAT IS THE MIGRAINE TRACKER?

The migraine tracker is a text message (SMS) based tracking program for patients with episodic or

chronic migraine. The program has been designed to help you track the frequency of your migraine

days for one year.

Once you are enrolled in the migraine tracker, every evening you will receive a question asking you if

you experienced a migraine day. You simply text back 1 for Yes or 2 for No. If you don’t respond, you

will receive a reminder the following morning.

Every 7 days, you will receive a summary message of your reported migraine days during the past

week. If you were unable to respond to any of the daily questions, you’ll have the opportunity to fill in

missing responses from the last week. Every month, you will receive a message that asks if you have

taken your preventive monthly migraine medication.

At the end of each month you will receive a journal report in your email that shows your responses to

the text message questions in easy-to-read graphs and calendars. The purpose of these reports is for

you to share them with your doctor at your next visit. The reports are intended to help in discussing

the frequency of your migraine days in between visits.

HOW LONG DOES THE MIGRAINE TRACKER LAST?

Once you have enrolled, the migraine tracker lasts 12 months. If you want to join again after

completing the 12 months, you can re-enroll at bit.ly/mymigrainetracker.

ENROLLMENT AND GETTING STARTED

HOW CAN I ENROLL IN THE MIGRAINE TRACKER?

You can enroll online at bit.ly/mymigrainetracker or you can enroll by calling 1-833-246-6844.

HOW DO I OPT IN TO GET TEXT MESSAGES?

During the registration process you will need to provide your mobile phone number. Once registration

is complete, you will receive welcome text messages to that mobile number.

After carefully reading the messages, reply START to accept the mobile consent and confirm your

enrollment in your migraine tracker.

After your text message reply has been received, you will receive a text message confirming your

enrollment. You will start receiving your migraine tracker text messages the next day.

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WHAT NUMBER WILL I RECEIVE TEXT MESSAGES FROM AND SEND TEXT MESSAGES TO?

You will receive text messages from, and send messages to 43109. You may wish to save the number

in your mobile phone's address book.

WHERE DO I FIND MY MIGRAINE TRACKER TEXT MESSAGES ON MY MOBILE PHONE?

You can find the text messages in the SMS/Messages app of your mobile phone.

MIGRAINE DAYS AND MEDICATION TAKEN TEXT MESSAGE QUESTIONS

HOW MANY TEXT MESSAGES WILL I RECEIVE EACH DAY?

Every day you will receive one text message question asking you if you experienced a migraine day. If

you don’t respond, you will receive a reminder question the next morning. After you respond, you will

receive one confirmation message.

Once each week you will receive a summary message summarizing your responses to the migraine

question for the past week. If you were not able to respond during the week, you will be able to fill in

missing days during this time.

Once each month, based on the date you provided during enrollment, you will receive a text

message asking if you have taken your monthly preventive migraine medication. After your reply, you

will receive a confirmation message.

Periodically, you will also receive text messages to encourage you to continue tracking your migraine

days or asking you about your experience with your migraine tracker.

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WHEN WILL I RECEIVE MY MIGRAINE QUESTION?

At 8:00 PM each night in your selected time zone on the migraine tracker form, you will be asked

whether you experienced a migraine day. If you don’t respond, you’ll receive a reminder at 8:00 AM

the next day.

WHEN WILL I RECEIVE THE MEDICATION TAKEN QUESTION?

You will receive a text message question once a month asking if you have taken your monthly

preventive migraine medication. The text message is sent based on the date you indicated during

enrollment. The first of these monthly messages will be sent 2 days after the date you indicated at

10:00 AM.

10.

I TRAVELED TO A DIFFERENT TIME ZONE, WHY AM I RECEIVING MESSAGES AT

UNEXPECTED TIMES?

Program messages will be sent based on the time zone you provided during registration. If this is a

permanent change please call 1-833-246-6844 to update your information.

11.

HOW DO I KNOW THAT YOU HAVE RECEIVED MY RESPONSE?

You will receive a confirmation text message confirming that each of your question

responses was received. You do not need to respond to any confirmation text message.

12.

HOW DO I RESPOND TO THE MIGRAINE QUESTION?

Your response options are 1 for Yes, or 2 for No, depending if you experienced a migraine day. Only

numerical values are appropriate responses. If you need a reminder of the migraine day definition,

you can reply with ‘MD’ at any time.

13.

HOW DO I RESPOND TO THE MEDICATION TAKEN QUESTION?

Your response options are 1 for Yes, or 2 for No, depending if you took your medication for the

month. Only numerical values are appropriate responses.

14.

HOW DO I RESPOND TO THE SUMMARY MESSAGE - MISSED DAYS QUESTION?

Once a week you will receive a message allowing you to fill in data for days in which you were unable

to respond to the daily migraine question. If you want to respond at this time, you should reply YES

by typing 1.

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You will receive a message for each day that was missed, until all days have been sent and responded

to. You simply text back 1 for Yes, 2 for No, or 3 for Unsure. Once you have responded to all missing

days during the week, you will receive a confirmation text message. The new responses will be

included in your report.

Note: The messages pictured above are sample messages and may not match the messages you

receive from the program once enrolled.

15.

CAN I CHANGE MY RESPONSE TO THE TEXT MESSAGE QUESTIONS?

You cannot change your response to the text message questions. If you want to wait before

responding to your daily migraine question, you can respond later. If no response has been received

by the next morning, you will receive a reminder message at 8:00 AM the next day.

16.

WHAT HAPPENS IF I DO NOT RESPOND FOR A DAY OR IF I MISS SEVERAL DAYS?

To help maintain the usefulness of the program, you should respond to each text message question

when you receive it or shortly after receiving it. Every 7 days you will receive a summary message and

will be able to fill in data for the days missed in the past week. If, however, you are unable to respond

for a longer period of time, you can still continue participating in the program.

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17.

WHAT HAPPENS IF I SEND AN INCORRECT RESPONSE?

If you provide a response that is outside of the accepted formats or range of responses, you will

receive an error message with instructions on how to respond correctly. Only numerical values are

appropriate responses. Please follow those instructions and reply again.

PROGRAM TEXT MESSAGES

18.

WILL I RECEIVE ANY OTHER TEXT MESSAGES?

In addition to the daily migraine question, the weekly summary message and monthly medication

question, you may receive some messages that let you know where you are in the program.

These text messages are designed to help you continue to participate in your migraine tracker and

gauge how close you are to finishing the program. These messages will be sent periodically at 4:00

PM.

19.

HOW DO I STOP/UNSUBSCRIBE FROM THE MIGRAINE TRACKER BEFORE THE 12 MONTHS END?

You can stop receiving SMS messages from 43109 by sending STOP to 43109 at any time. You will receive

a message to confirm you are unsubscribed and one last report in your email.

You can also opt out of the program by unsubscribing through the email sent by

migrainetrack[email protected]yamgensupport.com. You will receive one last journal report and one opt out

confirmation text message.

MIGRAINE TRACKER JOURNAL

20.

WHAT IS THE MIGRAINE TRACKER REPORT I WILL RECEIVE?

The migraine tracking report shows your responses to the daily migraine questions and the

medication taken question in easy-to-read calendars and graphs. A key is included in each report to

help you understand the graphs.

21.

WHAT WILL THE JOURNAL REPORT SHOW?

The report will be 2 pages long.

On the first page, there will be 1) a summary of your reported migraine days for each month, 2) your

medication taken report, 3) your responses to the migraine question for each day in a calendar view.

On the second page, we have sections designated for you to take notes on your medications, daily

activities, and family time.

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22.

WHAT DOES THE CALENDAR IN MY REPORT SHOW?

The calendar represents the responses you provided to the migraine question each day for up to the

past 3 months. Each day will be highlighted depending on your response of Yes, No, or non-

response.

23.

WHAT DO THE HORIZONTAL BARS IN MY REPORT SHOW?

Each horizontal bar represents a month with summarized responses of migraine and non-migraine

days. The gray area in between the responses represents non-responses or dates before the program

started.

24.

WHAT DOES THE MEDICATION SECTION SHOW?

Each square represents each month you have participated in your migraine tracker in which you have

been scheduled to take your monthly preventive migraine medication. These dates are based on the

date you provide during enrollment.

25.

CAN I SHARE MY REPORT?

You are encouraged to share your migraine tracking report with your doctor to discuss your migraine

days. The reports are intended to stimulate informed discussions about your migraine days with your

doctor. The reports are not intended to provide medical diagnosis or treatment advice.

26.

HOW WILL I RECEIVE MY REPORTS?

The reports will be sent to you by email on the 2nd day of each month, with the responses from the

previous month that just passed.

MOBILE PHONE

27.

IF MY MOBILE PHONE IS TURNED OFF OR HAS NO SERVICE, WILL I STILL RECEIVE MESSAGES?

Depending on the length of time your mobile phone is turned off or has no service you may receive

your text messages once your phone is turned on. If you do receive multiple text message questions

your response will only be recorded for the last question.

28.

HOW MUCH WILL SENDING AND RECEIVING TEXT MESSAGES COST ME?

Standard text messaging rates apply to all text messages. Text message costs vary and are based on

your mobile plan - please check with your Wireless Carrier for additional information.

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29.

HOW DO I HIDE SMS NOTIFICATIONS ON MY IPHONE OR ANDROID PHONE?

Hide SMS Notifications on an iPhone

To disable or turn off SMS Notifications on your home screen, go to the iPhone's settings menu.

Select the 'Notifications' tab.

Scroll to the 'Messages' tab. Select Messages.

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Scroll to 'Alerts'.

5. Uncheck 'Lock Screen', 'Notification Center', as well as ‘Banners’. This will disable incoming

messages from displaying on your home screen. Messages can still be viewed in the SMS

mailbox.

NOTE: You can turn on your home screen notifications at any time by following the above

instructions and checking ‘Lock Screen’, ‘Notification Center’ and ‘Banners’ .

Hide SMS Notifications on an Android Phone

To disable or turn off SMS Notifications on your home screen, open your Android phones

Messaging application.

Open the Settings menu.

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Open the ‘Notifications’ tab.

Click the ‘Show Notifications’ bar. All settings items will no longer be visible. This will disable

incoming messages from displaying on your home screen. Messages can still be viewed in the

SMS mailbox.

NOTE: You can turn on home screen notifications at any time by following the above instructions and

tapping 'Notifications'.

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CUSTOMER SUPPORT

30.

HOW DO I CHANGE MY EMAIL ADDRESS OR PHONE NUMBER?

Call 1-833-246-6844 and speak to a representative to change your email address or phone number.

31.

CAN I RE-ENROLL IN THE MIGRAINE TRACKER AFTER COMPLETING THE 12 MONTHS?

You can re-enroll in your migraine tracker. Visit bit.ly/mymigrainetracker to re-enroll into the

program.

32.

WHAT IF I HAVE A MIGRAINE TRACKER RELATED QUESTION THAT IS NOT LISTED IN THE

INSTRUCTIONS/ FREQUENTLY ASKED QUESTIONS?

If you have a program question, please contact 1-833-246-6844 for assistance.

ALTERNATE TEXT

33.

HOW CAN I ENROLL IN THE MIGRIANE TRACKER?

You can enroll online at bit.ly/mymigrainetracker.

34.

HOW DO I OPT IN TO GET TEXT MESSAGES?

During the registration process you will need to provide your mobile phone number. Once

registration is complete, you will receive welcome text messages to that mobile number.

After carefully reading the messages, reply START to accept the mobile consent and confirm your

enrollment in your migraine tracker.

After your text message reply has been received, you will receive a text message confirming your

enrollment. You will start receiving your migraine tracker text messages the next day.

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If you do not receive your welcome text message within 5-10 minutes of registering please call 1-833-

246-6844.

35. I TRAVELED TO A DIFFERENT TIME ZONE, WHY AM I RECEIVING MESSAGES AT

UNEXPECTED TIMES?

Program messages will be sent based on the time zone you provided during registration.

36. WHAT HAPPENS IF I SEND AN INCORRECT RESPONSE?

If you provide a response that is outside of the accepted formats or range of responses, you will

receive an error message with instructions on how to respond correctly. Only numerical values are

appropriate responses. Please follow those instructions and reply again. For additional help call 1-

833-246-6844.

37. HOW DO I STOP/UNSUBSCRIBE FROM THE MIGRAINE TRACKER BEFORE THE 12 MONTHS END?

You can stop receiving SMS messages from 43109 by sending STOP to 43109 at any time. You will receive

a message to confirm you are unsubscribed and one last report in your email.

You can also opt out of the program by unsubscribing through the email sent

migrainetrack[email protected]yamgensupport.com.

You will receive one last journal report and one opt out

confirmation text message.

You can also call 1-833-246-6844 for assistance.

38. CAN I RE-ENROLL IN THE MIGRAINE TRACKER AFTER COMPLETING THE 12 MONTHS?

You can re-enroll in your migraine tracker. Visit bit.ly/mymigrainetracker or speak with a

representative by calling 1-833-246-6844.