Tariff: KL2 CTA No. 311 DOT No. 853 Carrier: KLM

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Title Page

Document Version No. 24

Issue Date: August 13, 2024 Effective Date: August 14, 2024

Issue and Effective Dates noted are applicable to the entirety of the tariff except as noted

within specific Rule(s). Rule(s) applicable exclusively within the USA or points between the USA

and Area 1/2/3 are effective immediately.

Title Page

Airline Tariff Publishing Company, Agent

International Passenger Rules and Fares

Tariff No. KL2

containing

Local Rules, Fares & Charges

on behalf of

KLM

applicable to the

Transportation of Passengers and Baggage

between points in

Canada/USA

and points in

Area 1/2/3

For list of participating carriers, see IPGT-1, DOT:581, CTA:373

This tariff is governed, except as otherwise provided herein,

by Maximum Permitted Mileage Tariff No. MPM-1, DOT:424, CTA:239;

Aircraft Type Seating Configuration Tariff No. TS-2, DOT:220,

CTA:111; and International Passenger Governing Tariff No. IPGT-1,

DOT:581, CTA:373 issued by Airline Tariff Publishing Company,

Agent, supplements thereto and reissues thereof.

Issued by:

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Title Page

Alex Zoghlin, President

Airline Tariff Publishing Company, Agent

Tariff:    KL2                             CTA No. 311  DOT No. 853   
Carrier:   KLM – KL   
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Table of Contents 
Table of Contents  
 
Title Page .................................................................................................................................................... 1 
Table of Contents............................................................................................................................ 3 
Rule 1 Definitions ......................................................................................................................... 5 
Rule 2 Standard Format of Electronic Rules.............................................................. 17 
Rule 5 Application of Tariff ............................................................................................... 19 
Rule 10 Access to Lounges ...................................................................................................... 24 
Rule 15 Electronic Surveillance of Passengers and Baggage ......................... 25 
Rule 19 Carrier Imposed International Surcharges to be included in 
fares quoted to the customer ............................................................................................... 26 
Rule 21 Transport of Passengers with Disabilities ............................................. 28 
Rule 24 Carriage of Unaccompanied Children.............................................................. 37 
Rule 25 Refusal and Limitation on Carriage.............................................................. 40 
Rule 26 Ancillary Services .................................................................................................... 47 
Rule 35 Passenger Expenses En Route .............................................................................. 48 
Rule 40 Taxes, Fees and Charges ........................................................................................ 49 
Rule 45 Administrative Formalities ................................................................................. 50 
Rule 55 Liability of Carriers ............................................................................................. 52 
Rule 60 Reservations and Seat Selection ..................................................................... 69 
Rule 61 Capacity Limitations ............................................................................................... 79 
Rule 65 Tickets .............................................................................................................................. 80 
Rule 70 Check-In and Boarding Times (Applicable for Transportation 
to/from U.S.A., US Territories and to/from Canada) .......................................... 87 
Rule 75 Currency of Payment.................................................................................................. 89 
Rule 80 Revised Routings, Failure to Carry and Missed Connections 
(Applicable for Transportation to/from the U.S.A. and Canada) ................ 91 
Rule 85 Schedules, Irregularities, Delays and Cancellation of Flights 
(Applicable on KLM operated flights to/from Canada) ........................................ 93 
Rule 87 Denied Boarding ......................................................................................................... 100 
Rule 90  Refunds .......................................................................................................................... 106 
Rule 114 Interline Baggage Acceptance to/from Canada ................................... 111 
Rule 115 Baggage .......................................................................................................................... 114 
Rule 130 Fare Construction  (Applicable for Transportation to/from 
the U.S., U.S. Territories and Canada) ..................................................................... 136 

Tariff:    KL2                             CTA No. 311  DOT No. 853   
Carrier:   KLM – KL   
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Table of Contents 
Rule 135 Stopovers ..................................................................................................................... 143 
Rule 145 Currency Applications ........................................................................................ 144 
Rule 200 Children and Infants' Fares .......................................................................... 152 
Rule 201 Infant Restraint Devices ................................................................................. 155 
Rule 500 Passengers on Stretchers ................................................................................. 156 
Rule 550 Passengers Occupying Two Seats ................................................................... 159 
Rule 1010  Flying Blue Air France-KLM Loyalty Program ................................. 160 
Rule 9998 KL-1 Table of Contents (Applicable for Transportation 
to/from the U.S.A.) ................................................................................................................... 162 
 

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 1 Definitions†Δ

Rule 1 Definitions

†Δ

Within these conditions and except as otherwise provided for herein,

the following terms are used with the meaning given below:

Act means the Canada Transportation Act.

Actual Carrier means the carrier actually making the flight.

Add-on-fare see “Arbitrary”.

Adult means a person who has reached his/her 12th birthday as of the

date of commencement of travel.

Africa means the area comprised of all the countries on the continent

of Africa, other than Algeria, Morocco, Sudan, Tunisia, and Egypt,

but including the following islands: Cape Verde, Comoro, Fernando

Poo, Malagasy, Mauritius, Réunion, Sao Tome and Seychelles.

Agency means the Canadian Transportation Agency

Agent means an entity appointed by the carrier to make sales on its

behalf.

Agreed stopping place means a scheduled stop by the carrier which is

located between the place of departure and the place of destination

as shown in the schedules.

Airline designator code means an identification code comprised of

two-characters which is used for commercial and traffic purpose such

as reservations, schedules, timetables, ticketing, tariffs and

airport display systems. Airline designators are assigned by IATA.

When this code appears on a ticket, it reflects the carrier that is

marketing the flight, which might be different from the carrier

operating the flight.

“APPR” means the Air Passenger Protection Regulations

Area 1 (TC1) means the areas comprising of the North and South

American continents, central America and the adjacent islands:

Greenland, Bermuda, the West Indies and the islands of the Caribbean

seas, the Hawaiian islands (including midway and palmyra). See also

areas of the world and area 1: sub areas, below.

Area 2 (TC2) means all of Europe including that part of the Russian

Federation in Europe, and adjacent islands; Iceland, the Azores and

Madeira, Balearic and Canary Islands, all of Africa and adjacent

islands, Ascension Island, that part of Asia lying west of Urals and

including Iran and the Middle East as defined below.

†

Tracked changes applicable to/from Canada and annotated throughout the entirety of Rule 1 are

effective August 14, 2024, pursuant to Order No. 2021-A-3 of the CTA.

Δ

Tracked changes applicable to/from the United States and annotated throughout the entirety of Rule

1 are effective August 14, 2024, pursuant to Docket OST-1997-2050.

Tariff: KL2 CTA No. 311 DOT No. 853

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Rule 1 Definitions†Δ

Area 3 (tc3) means the areas comprising of Asia and the adjacent

islands except that portion included in area 2; all of the East

Indies, Australia, New Zealand and the adjacent islands; the islands

of the Pacific Ocean except those included in area 1.

Around the World fares means Circle Trip fares which apply

to continuous eastbound or westbound travel via both the

Atlantic and Pacific Oceans, commencing from and returning

to the same point.

Arrival means the time when one of the doors of an aircraft is opened

after it lands to allow passengers to leave the aircraft

Asia means the areas comprising of Afghanistan, Bangladesh, Bhutan,

Brunei Darussalam, Cambodia, China (Excluding Hong Kong Sar and Macao

Sar), Chinese Taipei, Guam, Hong Kong Sar (China), India (Including

Andaman Islands), Indonesia, Islands of Pacific Ocean In Area 3 North

of The Equator (Except Gilbert Islands In Kiribati), Japan,

Kazakhstan, Korea, Kyrgyzstan, Laos (Peoples Democratic Republic),

Macau Sar (China), Malaysia, Maldives, Marshall Islands, Micronesia

(Includes Caroline Islands Except Palau Islands Group), Mongolia,

Myanmar, Nepal, Northern Mariana Islands (Includes Mariana Islands

Except Guam), Palau, Pakistan, Philippines, Russia (In Asia),

Singapore, Sri Lanka, Tajikistan, Thailand, Timor Leste,

Turkmenistan, Uzbekistan, Vietnam.

Assistive device means any medical device, mobility aid,

communication aid or other aid that is specially designed to assist a

person with a disability with a need related to their disability.

ATPDR means the Accessible Transportation for Persons with

Disabilities Regulations

ATR means the Air Transportation Regulations

Authorized agent means an individual or legal entity that is

authorized by the carrier to represent the carrier in the sale of

passenger transportation over the service of the carrier or over the

service of another carrier if said agent is so authorized.

Baggage rules means the conditions associated with the acceptance of

baggage, services incidental to the transportation of baggage,

allowances and all related charges. For example, baggage rules may

address the following topics:

. The maximum weight and dimensions of passenger bags, if

applicable, both checked and unchecked;

. The number of checked and unchecked passenger bags that

can be transported and the applicable charges;

. Excess and oversized baggage charges;

. Charges related to check-in, collection and delivery of

checked baggage;

. Acceptance and charges related to special items, e.g.

surg boards, pets bicycles, etc;

. Baggage provisions related to prohibited or unacceptable

items, including embargoes;

Tariff: KL2 CTA No. 311 DOT No. 853

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Rule 1 Definitions†Δ

. Terms or conditions that would alter or impact the

baggage allowances and charges applicable to passengers

(e.g. frequent flyer status, early check-in, pre-purchasing

baggage allowances with a particular credit card); and, other

rules governing treatment of baggage at stopover points,

including passengers subject to special baggage allowances or

charges, etc.

Bank of seats means passenger seats that are immediately adjacent to

each other and does not include passenger seats that are across the

aisle.

Beneficiary (see person entitled to compensation)

Benelux means the areas comprising of Belgium, Netherlands,

Luxembourg.

British territories in the western hemisphere means the areas

comprising of Anguilla, Cayman Islands, Montserrat, Beef Island,

Bermuda.

Caribbean means the areas comprising of Anguilla, Antigua and

Barbuda, Aruba, Barbados, Cayman Islands, Cuba, Dominica, Dominican

Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique,

Montserrat, Netherlands Antilles, St. Kitts-Nevis, Saint Lucia, St.

Vincent and The Grenadines, Trinidad and Tobago, Turks and Caicos

Islands, Virgin Island (British).

Note: For Mid-Atlantic travel, the following countries

are also considered as part of the Caribbean:

French Guiana, Guyana, Surinam.

Carriage means carriage of passenger and/or baggage, gratuitously or

for reward.

Carrier means KLM and/or any other carrier, for which the airline

designator code appears on the ticket or on a conjunction ticket.

Central Africa means the areas comprising of Malawi, Zambia,

Zimbabwe.

Central America means the areas comprising of Belize, Costa Rica, El

Salvador, Guatemala, Honduras, Nicaragua.

Charter contract means the operation whereby the contracting carrier

(contractual carrier) instructs another carrier (operating carrier)

to perform all or part of the carriage pursuant to a charter

agreement and also means the commercial agreement whereby any third

party (for example a tour operator) or KLM acting as a tour operator

has concluded an agreement with the passenger or another person and

entrusts the carrier with performing all or part of the carriage in

connection with package travel, package holidays and package tours,

including under EC directive 90/314. The "contractual carrier" in

this respect is the charterer or tour operator who as a principal

enters into an agreement for carriage with the passenger or another

person.

Charter ticket means a ticket, in electronic form or otherwise,

issued pursuant to a charter contract.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 1 Definitions†Δ

Checked baggage means baggage of which the carrier has agreed to take

custody and for which a baggage identification form has been issued.

Check-in deadlines (CID) means the time limit, as specified for each

flight and before which passengers must have carrier out their check-

in formalities and received their boarding card or pass.

Confirmed reservation means that the passenger has a ticket which

contains

(a) In the case of a paper ticket, a specification of the

number, date and time of the flight and the notation "ok" in

the appropriate space, or;

(b) In the case of an electronic ticket or paperless transport

document, an indication that the reservation has been

registered and confirmed.

Conjunction ticket means a ticket issued to a passenger in

conjunction with another ticket, which together constitute a single

contract of carriage.

Continental U.S.A. means the District of Columbia and all the states

of the United States other than Alaska and Hawaii.

Contract of carriage means the declarations and provisions attached

to the ticket and to the travel memo (itinerary and receipt) and

these general conditions of carriage as well as notices to

passengers.

Convention means the Convention for the unification of certain rules

relating to international carriage by air, signed at Warsaw, 12

October 1929, or that convention as amended by the Hague protocol,

1955, or the Montreal Convention signed in Montreal on 28 May, 1999

whichever may be applicable to carriage hereunder.

Note: For roundtrip international transportation that originates and

ends in Canada, the Montreal Convention will apply to the passenger's

journey.

Coupon means a paper flight coupon or an electronic coupon, each of

which bears the name of the passenger.

Curbside zone means an area that is located outside of a terminal

where passengers are picked up or dropped off and that is owned,

operated, leased or otherwise controlled by the terminal operator.

Damage includes death, bodily injury to a passenger, damage due to

delay, partial loss or other damage of whatsoever nature arising out

of or in connection with carriage or other services performed by

carrier incidental thereto.

Days mean the calendar days that include the seven days of the week,

if being understood that in the event of notice being issued, the

dispatch day is not included and that, in order to determine the

validity of a ticket, the date of ticket issue or the flight

departure date are not counted. Down line carrier means any carrier,

other than the selecting carrier, who is identified as providing

interline transportation to the passenger by virtue of the

passenger's ticket marketing.

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Rule 1 Definitions†Δ

Denial of boarding occurs when a passenger is not permitted to

occupy a seat on board a flight because the number of seats that may

be occupied on the flight is less than the number of passengers who

have checked in by the required time, hold a confirmed reservation

and valid travel documentation and are present at the boarding gate

at the required boarding time.

Disability means any impairment, including a physical, mental,

intellectual, cognitive, learning, communication or sensory

impairment — or a functional limitation — whether permanent,

temporary or episodic in nature, or evident or not, that, in

interaction with a barrier, hinders a person’s full and equal

participation in society.

Eastern Africa means the area comprising of Burundi, Djibouti,

Ethiopia, Kenya, Rwanda, Somalia, Tanzania and Uganda.

Eastern hemisphere means the area comprising of areas 2 and 3.

ECAA European common aviation area means the countries of Austria,

Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,

France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,

Liechtenstein, Lithuania Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United

Kingdom and Switzerland.

Electronic coupon means an electronic flight coupon or any other

document that has the same value, which is stored in digital format

in the carrier's computerized reservation system.

Electronic ticket means the ticket saved by the carrier or at its

request by a computerized reservation system and that is evidenced by

the travel memo (also called the itinerary and receipt), issued by

the carrier or in its name, the electronic flight coupon or any other

document that has the same value.

Emotional support animal means an animal that provides emotional

support, comfort, or therapeutic benefits to meet the disability-

related needs of a person with disability, but has not been

individually trained by an organization or person specializing in

such training to perform a specific task to assist the person with a

disability-related need.

Europe means the area comprising of Albania, Algeria, Andorra,

Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and

Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark and

Faroe Islands,, Estonia, Finland, France, Georgia, Germany,

Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia,

Liechtenstein, Lithuania, Luxembourg, Macedonia Fyrom, Malta, Monaco,

Republic of Moldova, Morocco, Montenegro, Netherlands, Norway,

Poland, Portugal (Including Azores and Madeira), Romania, Russian

Federation (West of The Urals), San Marino, Serbia, Slovakia,

Slovenia, Spain (Including Balearic and Canary Islands), Svalbard and

Jan Mayen Islands, Sweden, Switzerland, Tunisia, Turkey, Ukraine and

United Kingdom.

Fares means the fares, charges, levies, costs, taxes (whether or not

imposed by governments), fare conditions and/or the conditions of

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 1 Definitions†Δ

carriage of the carrier whether or not filed by the carrier with the

governments that require this (including but not limited to the

tariff regulations as applicable in the United States of America and

Canada).

Flight coupon means the portion of the ticket identified as being

"valid for carriage" or, for electronic tickets, the electronic

coupon that shows the exact points between which the passenger must

be carried.

Force Majeure means any unforeseeable circumstances beyond the

carrier’s control, the consequences of which could not have been

avoided even if all due care had been exercised including, but

without limitation, meteorological and geological conditions, acts of

God, pandemics, strikes, riots, civil commotions, embargoes, wars,

hostilities, disturbances, unsettled international conditions,

shortage of fuel or facilities, or labor disputes, either actual,

threatened or reported.

Freedom rights

(1) Third freedom The right to deplane traffic in the

foreign country that has been enplaned

in the home country of the carrier.

(2) Fourth freedom The right to enplane traffic in the

foreign country that is bound for the

home country of the carrier.

(3) Fifth freedom The right to enplane traffic in one

foreign country and to deplane traffic

in another foreign country.

Gulf states means the area comprising of Bahrain, Oman, Qatar and

United Arab Emirates.

IATA (international air transport association) means the

international air transport association, created in April 1945 in

Montreal, the purpose of which is to encourage the development of

safe, regular and economical air carriage and to promote air services

and study the problems related thereto.

Iberian peninsula means the areas comprising of Gibraltar, Portugal

(Including Azores and Madeira) and Spain (Including Balearic and

Canary Islands).

Indian Ocean islands means the areas comprising of Comoros,

Madagascar, Mauritius, Mayotte, Reunion and Seychelles.

Interior flight or domestic flight means any flight for which the

departure and arrival town are within the same state, within

territorial continuity.

International agreements (IIA and MIA) of the International Air

Transport Association (IATA) means the inter-carrier agreements on

the liability of air carriers, signed on October 31, 1995 in Kuala

Lumpur (IIA) and April 3, 1996 in Montreal (MIA), which are

applicable to carriers that have been members of the international

air transport association (see IATA) since April 1, 1997, and that

are included in the legal scope of the international sources of law

on carrier liability.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 1 Definitions†Δ

Interline agreement means an agreement between two or more carriers

to co-ordinate the transportation of passengers and their baggage

from the flight of one air carrier to the flight of another air

carrier through to the next point of stopover. Interline itinerary

means all flights reflected on a single ticket involving multiple air

carriers. Only travel on a single ticket is subject to the agency's

approach provided the origin or the ultimate ticketed destination is

a point in Canada.

Interline travel means travel involving multiple air carriers listed

on a single ticket that is purchased via a single transaction.

International flight means, as defined by the convention, any flight

for which the place of departure and place of destination and,

possibly, the stopover, are located on the territory of at least two

states that are parties to the convention, notwithstanding agreed

stopping places or aircraft changes, or within a single state if a

stopover is scheduled in another state regardless of whether said

other state is or is not party to the convention.

Involuntary refunds means any refund made in the event the passenger

is prevented from using all or a portion of their ticket in

situations set out in Rule 85, Schedule Irregularities, Delays and

Cancellations of Flights – within the carrier's control and within

the carrier's control but required for safety purposes, as well as

outside the carrier’s control, or Rule 87, Denied Boarding – within

the carrier's control and within the carrier's control but required

for safety purposes. Itinerary and receipt (see travel memo)

KLM means the limited liability company Koninklijke Luchtvaart

Maatschappij N.V., incorporated under the laws of the Netherlands,

having its statutory seat and registered office in (1182 GP)

Amstelveen, the Netherlands at the Amsterdamseweg 55, registered

under number 33014286 in the trade register of the chamber of

commerce and industry, Amsterdam, the Netherlands.

large carrier means a carrier that has transported a worldwide total

of two million passengers or more during each of the two preceding

calendar years.

Levant mean the area comprising of Syrian Arab Republic, Jordan and

Lebanon.

Marketing carrier means the carrier that sells flights under its

code.

mechanical malfunction means a mechanical problem that reduces the

safety of passengers but does not include a problem that is

identified further to scheduled maintenance undertaken in compliance

with legal requirements

Mid-Atlantic area means the areas comprising of Anguilla, Antigua and

Barbuda, Aruba, Bahamas, Barbados, Bermuda, Belize, Bolivia, Cayman

Islands, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic,

Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala,

Guyana, Haiti, Honduras, Jamaica, Martinique, Montserrat, Netherlands

Antilles, Nicaragua, Panama, Panama Canal Zone, Peru, St. Kitts-

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Rule 1 Definitions†Δ

Nevis, Saint Lucia, St. Vincent and The Grenadines, Surinam, Trinidad

and Tobago, Turks and Caicos Islands, Venezuela, Virgin Island

(British).

Middle east means the area comprising of Bahrain, Egypt, Iran, Iraq,

Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Sudan,

Syrian Arab Republic, United Arab Emirates (comprised of Abu Dhabi,

Ajman, Dubai, Fujairah, Ras Al Khaimah, Sharjah, Umm Al Quwain),

Yemen.

Mobility aid means any manual or electric wheelchair, scooter,

boarding chair, walker, cane, crutch, prosthesis or other aid that is

specially designed to assist a person with a disability with a need

related to mobility.

Most significant carrier (MSC) is determined by a methodology,

established by IATA (resolution 302)(see appendix xx), which

establishes, for each portion of a passenger's itinerary where

baggage is checked through to a new stopover point, which carrier

will be performing the most significant part of the service. For

travelers under the resolution 302 system, the baggage rules of the

MSC will apply. For complex itineraries involving multiple checked

baggage points, there may be more than one MSC, resulting in the

application of differing baggage rules through An itinerary.

Most significant carrier (MSC) - IATA resolution 302 as conditioned

by the agency

In this instance, the MSC is determined by applying IATA resolution

302 methodology as conditioned by the agency. The agency's

reservation has stipulated that only a single set of baggage rules

may apply to any given interline itinerary. The aim of the agency's

reservation is to allow the selecting carrier to use the MSC

methodology to determine which carrier's baggage rules apply to an

international interline itinerary to or from Canada, while

reinforcing the role of tariffs in the determination of which

carrier's rules apply.

North America means the areas comprising of Alaska, Canada,

Continental U.S.A., Hawaii, Mexico, St. Pierre and Miquelon. North

Atlantic Area Means The Areas Comprising of Canada, Mexico, U.S.A.

(Including Hawaii and Alaska, Puerto Rico and U.S. Virgin Islands,

St. Pierre and Miquelon But Excluding Canal Zone, American Samoa,

Canton, Guam, Midway and Wake Islands).

North/Central Pacific means any point in area 3 except those areas

defined as South West Pacific, when carriage is via the Pacific

Ocean.

Northern south America means the area comprising of Bolivia,

Colombia, Venezuela, Ecuador, Peru, operating carrier means the

carrier that operates the actual flight.

Overbooking means a flight where the number of passengers holding a

confirmed reservation and presenting themselves for check-in within

the required time limit and as stipulated exceeds the number of

available seats.

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Rule 1 Definitions†Δ

Passenger(s) mean(s) any persons, except members of the crew, carried

or to be carried and who is/are in possession of a ticket.

Participating carrier(s) means includes both the selecting carrier

and down line carriers who have been identified as providing

interline transportation to the passenger by virtue of the

passenger's ticket.

Passenger coupon or passenger receipt means the portion of the

ticket, issued by the carrier or in its name, which is identified as

such and must be retained by the passenger.

Passenger with reduced mobility means any person whose mobility is

reduced when using transport because of any physical disability

(sensory or locomotory, permanent or temporary), intellectual

impairment, age or any other cause of disability, and whose situation

needs special attention and adaptation to the person's needs of the

services made available to all passengers.

Person entitled to compensation means the passenger or any person who

can claim compensation on behalf of said passenger, in accordance

with the applicable law.

Place of departure means the departure point from which travel

initially commences as shown on the ticket (for example airport,

railway station or such other departure point shown on the ticket).

Place of destination means the arrival point where the passenger

reaches his ultimate stopping place as shown on the ticket (for

example airport, railway station or such other arrival point shown on

the ticket).

• required for safety purposes means required by law in order to

reduce risk to passenger safety and includes required by safety

decisions made within the authority of the pilot of the aircraft or

any decision made in accordance with a safety management system as

defined in subsection 101.01(1) of the Canadian Aviation Regulations

but does not include scheduled maintenance in compliance with legal

requirements.

Reservation means that a passenger holds a ticket, or other proof,

which states that the reservation has been accepted and recorded by

the carrier.

Scandinavia means the areas comprising of Denmark, Norway, Sweden.

Schedules or schedule indicators mean the list of departure and

arrival times for the flight, as shown in the schedule guides

published by the carrier, or under its authority, or as brought to

the attention of the public by electronic means.

Selected carrier means the carrier whose baggage rules apply to the

entire interline itinerary.

Selecting carrier means the carrier whose designator code is

identified on the first segment of the passenger's ticket at the

beginning of an interline itinerary issued on a single ticket whose

origin or ultimate destination is in Canada.

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Rule 1 Definitions†Δ

Single ticket means a document that permits travel from origin to

destination. It may include interline/code-share and intra-line

segments. It may also include end-to-end combinations (i.e.,

standalone fares that can be bought separately but combined together

to form one price).

Situations outside the carrier's control" include, but are not

limited to the following:

• war or political instability;

• illegal acts or sabotage;

• meteorological conditions or natural disasters that make the

safe operation of the aircraft impossible;

• instructions from air traffic control;

• a NOTAM, (Notice to Airmen) as defined in subsection 101.01(1)

of the Canadian Aviation Regulations;

• a security threat;

• airport operation issues;

• a medical emergency;

• a collision with wildlife;

• a labor disruption within the carrier or within an essential

service provider such as an airport or an air navigation service

provider;

• a manufacturing defect in an aircraft that reduces the safety of

passengers and that was identified by the manufacturer of the

aircraft concerned, or by a competent authority; and

• an order or instruction from an official of a state or a law

enforcement agency or from a person responsible for airport

security.

South Asian Subcontinent means the areas comprising of Afghanistan,

Bangladesh, Bhutan, India (Including Andaman Islands), Maldives,

Nepal, Pakistan, and Sri Lanka.

South East Asia means the area comprising of Brunei, Darussalam,

Cambodia, China, (excluding Hong Kong Sar and Macao Sar), Chinese

Taipei, Guam, Hong Kong Sar (China), Indonesia, Kazakhstan,

Kyrgyzstan, Laos (Peoples Democratic Republic), Macao Sar (China),

Malaysia, Marshall Islands, Micronesia, Mongolia, Myanmar, Northern

Mariana (Islands, Palau, Philippines, Russia (In Asia, Singapore,

Tajikistan, Thailand, Timor Leste, Turkmenistan, Uzbekistan, Vietnam.

Southern Africa means the areas comprising of Botswana, Lesotho,

Mozambique, Namibia, South Africa and Swaziland. South West (South)

Pacific Means The Ares Comprising of American Samoa, Australia, Cook

Islands, Fiji Islands, French Polynesia, Kiribati, Nauru, New

Caledonia, New Zealand, Niue, Norfolk Islands, Papua New Guinea,

Pitcairn Island, Samoan Islands, Solomon Islands, Tonga, Tuvalu,

Vanuatu, Wallis and Futuna Islands.

Special declaration of interest means the declaration made by the

passenger when handing over the baggage to be checked, which

specifies a value that is higher than that fixed as a liability limit

by the convention, against payment of a surcharge.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 1 Definitions†Δ

Special drawing right (SDR) means a unit of account of the

international monetary fund (IMF) the value of which is periodically

defined by the IMF on the basis of the listed prices of several

reference currencies.

Stopovers mean the points, with the exception of the place of

departure and place of destination, shown on the ticket or mentioned

in the schedules as stopovers planned on the passenger's itinerary.

Summary page at the end of an online purchase means a page on a

carrier's web site which summarizes the details of a ticket purchase

transaction just after the passenger has agreed to purchase the

ticket from the carrier and has provided a form of payment.

Tarmac delay is when a flight is delayed on the tarmac after the

doors of the aircraft are closed for take-off or after the flight has

landed

Third party charge means, in relation to an air service or an

optional incidental service, any tax or prescribed fee or charge

established by a government, public or airport authority or agent or

mandatary of a government or public or airport authority, that upon

the purchase of the service is collected by the carrier or other

seller of the service on behalf of the government, public or airport

authority or the agent or mandatary for remittance to it.

Ticket means a document which may be completed by a baggage check or

an identification form for checked baggage, or by equivalent means in

a dematerialized form, including electronic, that is issued or

authorized by the carrier or its authorized agent. The ticket

evidences the contract of carriage, includes the flight coupons, the

passenger coupons, notices to passengers and incorporates these

general conditions of carriage.

Travel memo (or also itinerary and receipt) means one or more

documents that the carrier issues to the passenger, where the

passenger uses an electronic ticket that bears his/her name,

information on the flight and notices to passengers. The travel memo

may also be termed "itinerary and receipt".

Ultimate ticketed destination means in situations where a passenger's

origin is a non-Canadian point and the itinerary includes at least

one stop in Canada, as well as at least one stop outside of Canada.

If the stop in Canada is the farthest checked point and the stop is

more than 24 hours, the agency would consider the ultimate ticketed

destination to be Canada.

Unchecked baggage or "cabin baggage" means all baggage, including

personal items, other than checked baggage. This unchecked baggage

remains in the custody of the passenger.

United kingdom (or UK) means the areas comprising England, Scotland,

Wales the Isle of Man, Northern Ireland and the Channel Islands.

U.S. territories means the overseas territories of the United States

of America including but not limited to American Samoa, Baker Island,

Guam, Howland Island, Jarvis Island, Johnson Atoll, Kingman Reef,

Midway Island, Northern Mariana Island, Saipan, Swains Islands,

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 1 Definitions†Δ

Pacific Trust Territories, Palmyra Islands, Panama Canal Zone, Wake

Island.

U.S.A. means the area comprised of the fifty states, the District of

Columbia, Puerto Rico and US Virgin Islands.

Western Africa means the areas comprising of Angola, Benin, Burkina

Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo

(Brazzaville) Congo (Kinshasa), Cote D' Ivoire, Equatorial Guinea,

Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Liberia, Mali,

Mauritania, Niger, Nigeria, Sao Tome and Principe, Senegal, Sierra

Leone, Togo, Zaire.

Western Hemisphere means the area comprising of area 1.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 2 Standard Format of Electronic Rules

Application and other conditions

This category contains the rule title and defines the application of

the rule. It will be used to indicate the geographical application of

the rule, type of service (Business, Economy), type of transportation

(One Way or Round Trip), type of journey (Single Open Jaw, Round

Trip, etc.) and applicability for use with joint fares, tour fares

and group fares.

Provisions for capacity limitations, general rules which are not

applicable and miscellaneous information which is not category

specific will also appear here. This category will appear with every

rule with at least the rule title.

Eligibility (Category 1)

Intentionally left blank

Day/time (Category 2)

Fares designated as midweek apply for travel on international flights

operating Mondays, Tuesdays, Wednesdays, and Thursdays.

Fares designated as weekend apply for travel on international flights

operating on Fridays, Saturdays and Sundays. The statement "normal

provisions apply" will appear in this paragraph unless an exception

exists, in which case, the appropriate midweek/weekend periods will

be specified in the applicable fare rule.

Seasonality (Category 3)

Intentionally left blank

Flight application (Category 4)

Intentionally left blank

Advance reservations/ticketing (Category 5)

Intentionally left blank

Minimum stay (Category 6)

Intentionally left blank

Maximum stay (Category 7)

Intentionally left blank

Stopovers (Category 8) Unless otherwise specified in the governing

fare rules, en route stopovers shall be permitted free of charge.

Transfers (Category 9)

Intentionally left blank

Permitted combinations (Category 10)

Any fare may be combined with any other fare that permits combination

provided all conditions of the fares are met. Travel need not be via

fare construction points unless otherwise specified in either fare

rule.

Blackout dates (Category 11)

Intentionally left blank

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 2 Standard Format of Electronic Rules

Surcharges (Category 12)

Intentionally left blank

Accompanied travel (Category 13)

Intentionally left blank

Travel restrictions (Category 14)

Intentionally left blank

Sales restrictions (Category 15)

Intentionally left blank

Penalties (Category 16)

Intentionally left blank

Higher Intermediate Point (Category 17)

Intentionally left blank.

Ticket endorsements (Category 18)

Intentionally left blank.

Children's discounts (Category 19)

Intentionally left blank.

Tour Conductor discounts (Category 20)

Intentionally left blank.

Agent discounts (Category 21)

Intentionally left blank.

All other discounts (Category 22)

Intentionally left blank.

Miscellaneous provisions (Category 23)

Intentionally left blank.

(Category 24)

Currently not available

(Category 25)

Currently not available

Groups (Category 26)

Intentionally left blank

Tours (Category 27)

Intentionally left blank

Visit Another Country (Category 28)

Intentionally left blank.

Deposits (Category 29)

Intentionally left blank.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 5 Application of Tariff

(A) Scope of application

(1) General provisions

(a) Except as provided in (a)(2) and (4) below,

the general conditions of carriage apply to

all flights, or portions of flights, for

which the KLM airline designator code appears

in the "carrier" box of the ticket or of the

corresponding coupon.

(b) With respect to gratuitous or reduced-

fare carriage, KLM reserves the right to

exclude the application of all or any part of this

tariff.

(c) All carriage is subject to the general

conditions of carriage and to the carrier's

fares in force when the ticket is issued or,

if said date cannot be determined, on the

date of commencement of carriage covered by

the first flight coupon of the ticket.

(d) These general conditions of carriage have

been drawn up pursuant to the Montreal

convention of May 28, 1999 and the European

law in force.

(e) With the exception of code-share agreements, when KLM

issues a ticket, baggage check, or makes any

other arrangements for transportation over the

services of, and in the name of, any other carrier

(whether or not such transportation is part of a

through service), KLM acts only as agent for

such other carrier and the tariff of that other

carrier will apply.

(2) Charters

(a) If the carriage is performed pursuant to a

charter contract, these general conditions of

carriage shall only apply to the extent that

they are attached to, incorporated in or

mentioned by reference or otherwise, in the

charter contract or in the ticket.

(b) If the carriage is performed pursuant to a

charter contract with KLM, such charter

contract shall be subject to the most recent

version of the ANVR conditions at the time

the contract is concluded and in addition

thereto, the carriage by air under said

charter contract shall be subject to these

general conditions of carriage. In such

cases KLM's liability as a tour operator will

be determined in accordance with said

Dutch association of travel agents and

tour Operators (ANVR) conditions and KLM's

liability as an air carrier shall be

determined in accordance with these general

conditions of carriage.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

20 | P a g e

Rule 5 Application of Tariff

(c) Charter tickets are only valid for carriage

on the dates indicated on the coupon and

shall not be valid unless the charter price,

including, if applicable, taxes, levies,

charges, increases and the like have been

paid for by the contractual carrier or until

credit arrangements established by the

operating carrier have been complied with.

these tickets are non-refundable and

non-endorsable and if refunds are made by the

carrier, they shall only be made pursuant to

the terms of the applicable charter contract.

(d) Charter tickets have conditions which limit

and/or exclude the passenger's right to make,

change or cancel reservations. Tickets

issued in respect of a package tour pursuant

to EC directive 90/314 can only be used for

arrangements subject to the rules concerning

"all inclusive flights".

(e) The following articles of these general

conditions of carriage do not apply to

carriage pursuant to charter contracts:

see rule 65 (a) tickets paragraph 1.

general provisions A.H.I. and paragraph 2.

Validity period See rule 5 (b) fares, fees,

taxes and charges paragraph 1.

Fares see rule 60 reservations paragraph 1.

Reservation requirements, paragraph 2.

ticketing time limit and paragraph 6.

cancellation of reservations on an onward

or return flight. See rule 90 refunds

(3) Code shares

On some flights KLM has arrangements with other

carriers, generally known as 'code share'. This

means that other airlines may operate a flight

even though the KLM airline designator code is

mentioned in the ticket. These general conditions

of carriage also apply to such transportation. If

such arrangement applies, the passenger will be

advised of the carrier operating the aircraft at

the time he makes a reservation or at the latest

during check-in.

(4) Predominance of the law

These general conditions of carriage are

applicable to the extent that they are not

contrary to mandatorily applicable laws or to the

fares, in which case, said laws or said fares

shall prevail. Any invalidation of one or more

provisions of these general conditions of carriage

shall not have any effect on the validity of the

other provisions.

(5) Air passenger protection regulations ("APPR")

The obligations of the carrier under APPR form

part of this tariff and supersede any incompatible

or inconsistent term and condition of carriage set

out in the tariff to the extent of such

inconsistency or incompatibility, but do not

relieve the carrier from applying terms and

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

21 | P a g e

Rule 5 Application of Tariff

conditions of carriage of this tariff that are

more favorable to the passenger than the

obligations set out in the APPR.

For the purpose of APPR,KLM is considered a large carrier.

(6) Accessible Transportation for Persons with Disabilities

Regulations (ATPDR)

The obligations of the carrier under ATPDR form part of

This tariff and supersede any incompatible or inconsistent

term and condition of carriage set out in the tariff to the

extent of such inconsistency or incompatibility, but do not

relieve the carrier from applying terms and conditions of

carriage of this tariff that are more favorable to the

passenger than the obligations set out in the ATPDR.

For the purpose of ATPDR, KLM is considered a large

Carrier.

(B) Change without notice

Except as may be required by applicable laws, government

regulations, orders and requirement, carrier's rules,

regulations and conditions of carriage are subject to change

without notice provided that no such change shall apply to a

contract of carriage after the carriage has commenced.

(C) When rules of provisions in this tariff or tariffs governed

hereby provide for the application of fares and charges based

upon percentages of other fares and charges, such proportionate

fares and charges will be determined in accordance with the

percentage conversion instruction of this tariff.

(D) Except as otherwise provided for, fares apply solely to the

carriage from the airport at the point of departure to the

airport at the point of arrival.

Fares do not include ground carriage between airports and

between airports and town terminals. The fare shall be

calculated in accordance with the fares in force on the ticket

purchase date, for a journey scheduled on the dates and for the

itinerary shown on said ticket. Any change in itinerary or

journey date may have an impact on the applicable fare.

The applicable fares are those published by the carrier or

calculated thereby, in accordance with the fare regulations in

force for the flight(s) shown on the ticket from the departure

point to the arrival point, for a given class of carriage, on

the ticket purchase date.

Except as otherwise provided for, the contract of carriage or in

any other contractual document, the fares shall apply

exclusively to the journey provided for in said contract or in

said document.

Exception: no increase will be collected in cases where the

ticket has been issued prior to the effective date of

a tariff containing an increase in the applicable

fare, effected through a change in the fare level, a

change in conditions governing the fare, or a

cancellation of the fares itself, provided:

(1) the originating flight coupon of the ticket

was issued for a specific flight at the fare

contained in a tariff lawfully in effect on

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

22 | P a g e

Rule 5 Application of Tariff

the date of ticket issuance (determined by

the validation on the ticket);

(2) the originating Transatlantic flight shown

on the ticket is not voluntarily changed at

the passenger's request subsequent to the

effective date of any increase in the

applicable fare;

(3) this provisions will apply only to the

passenger to whom the ticket was originally

issued.

Furthermore, these provision will not apply

to sales made outside the U.S.A. or Canada

for tickets to be issued in the U.S.A. or

Canada.

These provisions will also apply to groups

at any fare for tickets issued after the

effective date but in exchange of an MCO

covering full payment/deposit prior to the

effective date of the fare.

(4) The ticket must be issued on KL ticket stock

or validated on KLM and reflect

confirmed reservations from the point of

origin to the first point of stopover

outside the IATA traffic conference area

(i.e., area 1, Area 2, Area 3) where travel

begins.

(5) KLM must provide Transatlantic,

international carriage in at least one

direction. When travel originates outside of

Area 1, KL must be the first carrier

indicated on the passenger's ticket.

(E) Erroneous Fares:

KLM will exercise reasonable efforts to ensure that all

fares it publishes are accurate and available for sale, but

KLM, as a policy, does not file nor intend to file tickets

priced at a zero fare or that are erroneous or reasonably

apparent as erroneous. If an erroneous fare is inadvertently

published for sale and a ticket is issued at the erroneous fare

before it has been corrected, KLM reserves the right to

cancel the ticket purchase and refund all amounts paid by the

purchaser or, at the purchaser’s option, to reissue the ticket

for the correct fare.

In this event, KLM will also reimburse any reasonable,

actual, and verifiable out-of-pocket expenses incurred by the

purchaser in reliance upon the ticket purchase. The purchaser

must provide receipts or other evidence of such actual costs

incurred in support of any reimbursement request.

(F) Successive carriers

(1) Carriage performed by several successive carriers

under a single ticket or a conjunction ticket is

deemed to constitute a single operation for

purposes of determining the application of the

convention to the transportation.

(2) Where the carrier has issued the ticket or is the

carrier designated first on the ticket or on a

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

23 | P a g e

Rule 5 Application of Tariff

conjunction ticket issued for successive carriage,

the carrier shall not be liable for those parts of

the journey performed by other carrier(s), except

as provided for in paragraph 3 below.

(3) In the event of the destruction, loss or delay of,

or damage to checked baggage, passengers or their

beneficiaries can file a claim against the carrier

that performed the carriage during which the

destruction, loss, delay or damage occurred.

passengers can also file a claim against the first

and last carrier.

(G) Local Law Exception

Notwithstanding paragraphs (A)(5) and (6) in this rule, local

laws may also apply or apply instead of APPR or ATPDR.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

24 | P a g e

Rule 10 Access to Lounges

Access to lounges is permitted to customers traveling on Air

France/KLM or any SkyTeam operated flight.

(1) Access to lounges is dependent on:

(a) The customer tier level (a valid flying blue card

is required-plastic or on smartphone/tablet.) Or

(b) The class of travel or

(c) The proof of payment when the station offers the

optional service "access to lounge"

(2) Lounge admittance policy

(a) Applies on the day of travel only

(b) The invitation to the lounge for the eligible

customers must be presented when handing over the

boarding pass.

(c) Paid option to access to the lounge is permitted,

providing space available, on the day of departure

only.

Note: Paid option access to lounge is permitted

only from Toronto Pearson airport.

(d) Customers with the ultimate status, flying blue

platinum/gold/c2000-skippers/SkyTeam-delta elite

plus regardless of the class of transportation.

(e) Flying blue silver or ivory and non-frequent-flyer

customer traveling in Business Class, however, if

traveling in Economy comfort or

Economy, only the paid option access, upon

availability, is possible.

(3) Paid option access fee

(a) available from Toronto Lester B. Pearson airport for 40 CAD

(b) available from Montreal Pierre E. Trudeau airport for 37 CA

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

25 | P a g e

Rule 15 Electronic Surveillance of Passengers and Baggage

Passengers and their baggage are subject to inspection with

an electronic detector with or without the passengers

consent or knowledge.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

26 | P a g e

Rule 19 Carrier Imposed International Surcharges to be included in fares

quoted to the customer

Rule 19 Carrier Imposed International Surcharges to be included in

fares quoted to the customer

(A) The surcharge will be collected at the point of sale/is

applicable to all passengers/will apply in addition to

all other charges and will not be subject to any discount. The

amount will be shown separately in the tax/fee/carrier surcharge

box of the ticket under code -YR and YQ-.

(B) The surcharge is not interlineable or commissionable.

(C) Refunds of carrier imposed surcharges apply for unused

tickets.

Exception: Starting 01May19 YR/YQ is not refundable

on non-refundable fares.

(D) The surcharge will not apply to:

(1) Infants under 2 years (not occupying a seat)

(2) ground transportation

(3) Holders or ID tickets

(E) The following route-specific carrier imposed surcharge shall

apply for the following itineraries and shall be included in any

fare advertised or quoted to consumers for such itineraries.

Below is the transatlantic surcharge, based on one way.

Currency CAD unless noted

Org: Dst: Amt: FBC:

CA GB 904.50 Business

CA GB 500 Premium Economy

CA GB 325 Economy except below

YYC LON 300 Economy V/R

CA Russia 965 First

CA Russia 915 Business

CA Russia 555 Premium Economy

CA Russia 365 Economy

CA Ireland 879.50 Business

CA Ireland 537.50 Premium Economy

CA Ireland 320 Economy V/R/N/T

CA Iceland 750 Business

CA Iceland 487.50 Premium Economy

CA Iceland 290 Economy

CA Portugal 920 Business

CA Portugal 555 Premium Economy

CA Portugal 350 Economy

CA Europe 965 First

CA Europe 915 Business

CA Europe 555 Premium Economy

CA Europe 370 Economy except YYC-AMS*

YYC AMS 193.50 Economy V/R******T/F

CA Middle East 965 First

CA Middle East 960 Business

CA Middle East 580 Premium Economy

CA Middle East 395 Economy

CA Africa 965 First

CA Africa 960 Business

CA Africa 580 Premium Economy

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 19 Carrier Imposed International Surcharges to be included in fares

quoted to the customer

CA Africa 390 Economy

CA India 965 First

CA India 965 Business

CA India 585 Premium Economy

CA India 402 Economy

CA Algeria/Morocco 740 Business

CA Algeria/Morocco 555 Premium Economy

CA Algeria/Morocco 305 Economy

CA all other dest 965 First

CA all other dest 890 Business

CA all other dest 522.50 Premium Economy

CA all other dest 415 Economy

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 21 Transport of Passengers with Disabilities†∆

Rule 21 Transport of Passengers with Disabilities

†∆

This rule applies to flights operated by KLM

(A) Definitions -

(1) Ambulatory - A person who is able to move about

within the aircraft unassisted.

(2) Bank of seats - passenger seats that are immediately

adjacent to each other and does not include passenger

seats that are across the aisle.

(3) Buffer zone – same as Bank of seats – see above

(4) Self-Reliant - a person who is independent, self-sufficient

and capable of taking care of all physical needs during

flight, and who requires no special or unusual on board

attention beyond that afforded to the general public,

except that assistance in boarding and deplaning may be

required.

(5) Severe Allergy - person to experience significant physical

distress if they are directly exposed to the allergen.

(6) Saphir - Special Reservations-Assistance service adapted to

the passengers with disabilities specific needs

(7) Support Person –able-bodied person 18 years of age

physically capable of assisting a Passenger with a

disability to an exit in the event of an emergency,

and who will attend to the personal needs of that passenger

during flight, where such is required.

(8) Service animal - means an animal that is required by a

person with a disability for assistance and is certified,

in writing, as having been trained to assist a person with

a disability by a professional service animal institution

and which is properly harnessed in accordance with

standards established by a professional service animal

institution.

*Service animals are defined as dogs only, regardless of breed.

(B) Acceptance of passengers with disabilities

(1) (a) KLM will accept the determination of

a passenger with a disability as to self-reliance,

unless doing so would impose undue hardship on the

carrier.

(b) KLM will not refuse to transport a person with a

disability unless the transportation of the person

would impose an undue hardship on the carrier.

(c) If KLM refuses to transport a person with a

disability for reasons related to their disability, it

will, at the time of the refusal, inform the person of

the reasons for the refusal. In addition, within 10

days of the refusal, KLM will provide the person

with a written notice setting out the reasons for the

†

Tracked changes applicable to/from Canada and annotated throughout the entirety of Rule 21 are

effective August 14, 2024, pursuant to Order No. 2021-A-3 of the CTA.

∆

Tracked changes applicable to/from the United States and annotated throughout the entirety of Rule

21 are effective August 14, 2024, pursuant to Docket OST-1997-2050.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

29 | P a g e

Rule 21 Transport of Passengers with Disabilities†∆

refusal.

(2) KLM will accept for carriage any passenger whose mental or

physical condition is such as to render him/her incapable

of caring for himself/herself without assistance, provided:

(a) he/she is accompanied by a support person who will be

responsible for caring for him/her en route, and

(b) with the care of such support person, he/she will not

require unreasonable attention or assistance from

employees of the carrier that is usually provided by

the carrier employees.

(3) Support person

(a) A support person cannot travel with a child under 5

years old and a passenger that requires a support

person.

(b) A support person must travel in the same cabin and

must be seated in the adjacent seat of the passenger

requiring such support person.

(c) The support person will attend to the personal needs

of the passenger requiring such support person during

flight, where such is required:

assistance with eating, drinking, taking medication,

using the washroom, transferring to and from a

passenger seat, assisting with orientation or

communication or other personal assistance.

(d) The support person must accompany the escorted

passenger at all times.

(e) KLM may require the presence of a support person

as a condition of providing

transportation if Carrier determines that such an

assistant is essential for safety, such as in, but not

limited to, the following circumstances:

(i) a passenger is unable to establish a means

of communication with KLM personnel

sufficient to receive the safety briefing due to

having both severe hearing and vision

impairments, or

(bii)a passenger is unable to

physically assist in the passenger’s own evacuation

from the aircraft due to a severe mobility

impairment, or

(f) The carrier may validate what assistance is needed

from the support person and whether the passenger

requires any assistance or assistance from employees

of the carrier other than that is usually provided by

the carrier employees.

(g) The fare available at the time of booking will apply

to the support person.

(4) Medical clearance

(a) KLM will not require a medical clearance for

a person with a disability as a condition of travel,

except as permitted by law.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

30 | P a g e

Rule 21 Transport of Passengers with Disabilities†∆

KLM may require a medical certificate when, in

good faith and using its reasonable discretion, KLM

determines there is reasonable doubt that a

passenger can complete the flight safely without

requiring extraordinary medical assistance.

In addition, KLM recommends obtaining a medical

certificate if passenger is transporting full or empty

syringes for use on board. This will facilitate the

passage at airport security checks.

(b) Some KLM flights may be operated by another

airline in accordance with a code share agreement.

In such cases, the operating company's rules will

apply. The rules of the operating carrier may be

different, and in some cases, more restrictive than

KLM's rules. Therefore, KLM may not be able

to confirm the requested assistance.

Passenger shall contact a Saphir agent to find out

which company will be the operating carrier.

(c) Surgical mask requirement for COVID-19:

a medical certificate will be required if a person

requests exemption from the requirement to wear a

face mask – see Rule 25 (Refusal and Limitation on

Carriage) for details on the face mask requirement.

The medical certificate must be provided to KLM

medical desk at least 48h in advance of travel.

In addition, KLM requires all customers who have

presented a valid medical certificate and have been

granted permission to travel on a flight operated by

KLM without a face mask due to a medical

condition, to provide proof of a negative COVID test at

time of airport check-in and/or prior to boarding the

flight. Such test must be performed no earlier than 72

hours prior to the scheduled departure time of the

flight.

(5) Service Animals

KLM will ask the person requiring a service animal

to provide proof of the animal’s training certification and

its use at least 48 hours before the departure.

The service animal must comply with all sanitary/hygiene

requirements in the departure, arrival and connection

countries; its function must be apparent by its tag or

harness and it must remain leashed at all times.

The service animal cannot obstruct the aisles inside the

aircraft and must be well-behaved in all circumstances.

To the extent possible, KLM will assign a seat to

the person that provides sufficient space for the person

and the service animal. KLM will permit the service

animal to accompany the person onboard the aircraft and to

remain on the floor at the person’s seat. The service

animal will not be permitted to occupy a passenger seat

will be forbidden from occupying the space near the

emergency exits.

To the extent permitted or required by law, KLM

reserves the right to deny transportation to any service

animal when reasonably necessary, in KLM’s sole

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

31 | P a g e

Rule 21 Transport of Passengers with Disabilities†∆

discretion, for the comfort or safety of passengers or

crewmembers or for the prevention of damage to the property

of KLM or its passengers or employees.

Note: on flights lasting 8 hours or more, KLM may

ask passengers to demonstrate that they are prepared

to handle the animal’s hygienic needs during the

flight (primarily the natural need to relieve itself)

and/or if the customer has taken any items for the

animal (e.g. nappies, medicine) to avoid any health

or sanitation issue on the flight.

If this is not the case, the service animal won’t be

permitted to travel in the cabin.

(6)

Emotional Support Dogs

(a) KLM will only accept dogs as emotional support

animals (ESAN), in the cabin on direct flights

operated by KLM to and from Canada. This restriction

complies with the CA CTA no. 105-at-c-a-2023.

(b) The weight cannot exceed 8kg, including the animal

carrier. The ESD must fit comfortably in an

appropriate soft animal carrier that cannot exceed

46 x 28 x 24cm and be kept in the carrier under the

seat in front of the passenger (see note *) for the

duration of the trip. The ESD must be able to stand

up and move around comfortably within the carrier.

Note * A passenger cannot be seated in an emergency

exit row or first row as the carrier must be placed

under the seat in front of the passenger.

(c) A passenger must provide, at least 96 hours in

advance of travel, proof from a physician or medical

health professional that they are being treated for

a mental health disability and that they require an

emotional support dog (ESD) to accommodate that

disability; as well as a veterinary certificate

identifying the dog by name and breed and the person

with a disability and confirming the dog's current

vaccination and health status. If the timing for the

veterinary certification has not otherwise been

prescribed in the jurisdiction of the country,

province, state or territory where the person

travels to or from, the certificate must be dated

within two months prior to the date of initial

travel set out in the itinerary.

They must demonstrate that the ESD meets all travel, entry or exit

requirements of the country, province, state or territory they travel to or from,

which includes providing all required documentation, as applicable.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 21 Transport of Passengers with Disabilities†∆

(d) A passenger with a disability travelling with an

emotional support dog in compliance with said

conditions will not be charged for the

transportation of the ESD.

(e) Travel will be refused should the emotional support

dog not fit entirely and comfortably in the carrier,

pose a threat to the health or safety of others by

exhibiting aggressive or other inappropriate

behaviour, or if the passenger removes it from its

animal carrier during travel.

(7)

Non self-reliant Passengers must be attended at all times.

(8) For safety reasons, KLM must limit the number of non-

ambulatory Passengers according to self-reliance and presence

of a Support Person. Passengers should contact the Carrier

for details.

(C) Seating restrictions

(1) If a person identifies the nature

of their disability when making a reservation with KLM

, Carrier will, to the extent possible, accommodate

the passenger with a seat assignment that suits the

passenger’s needs, including seating the passenger together

with any Support person traveling with the passenger.

(2) Passengers with a disability requiring special seating

accommodation for travel on KLM coded flights

operated by another carrier must either contact an KLM

reservations or the operating carrier at least

48 hours prior to departure.

While the carrier will make reasonable efforts to keep members

of the travelling party of the passenger with disability seated

together or near one another, nothing herein shall be construed

as creating an obligation for the carrier to do so excluding any

support person required by the passenger's disability.

Passengers with disabilities will not be permitted to occupy

seats in designated emergency exit rows, over-wing emergency

exit rows or where the ventral stair may have to be used as an

emergency exit or the upper deck of any aircraft with more

than one deck.

(D) Reservations/check-in requirements/advance notice

(1) Reservations should be made at least 48 hours in advance of

travel, advising the carrier as to the nature of the

disability and assistance required, so that carrier

arrangements can be made.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 21 Transport of Passengers with Disabilities†∆

Special service request should be made at the time of

reservation and as far in advance as possible.

If a passenger requests a special service at least 48 hours

prior to departure, KLM will, to the extent possible,

provide the service.

If a passenger requests a service less than 48 hours prior

to departure, KLM will make every reasonable effort

to provide the service, pursuant to the applicable

regulations and taking particular account of the time frame

and the specific nature of the assistance requested..

Note 1: If the request for a service is received less than 96

hours before the scheduled time of departure and KLM

informs the person that further information or

documentation is required to allow it to assess the

request, the required information must be provided more

than 48 hours before the scheduled time of departure.

Note 2: KLM recommends that passenger arrives at the

airport three hours before the departure of the flight

for optimal assistance and pre-boarding.

Note 3: If passengers wish to book flights that connect through

Paris-Charles de Gaulle airport, KLM

strongly recommends to anticipate a minimum 1.5 hour

transit time between flights.

Paris Aeroport is responsible for the transit and cannot

guarantee the service required if the passengers do not

allow themselves at least 1.5 hour for the

transit.

Note 4: Passengers in wheelchairs or traveling with a service

animal may have to retrieve their boarding pass at

the KLM or KLM check in counters in order to

obtain the necessary assistance.

(2) Special service requests under this Rule include but are not

limited to:

(a) provision of an onboard wheelchair

(b) provision of therapeutic oxygen or need to use a

personal respiratory device

(c) transportation of a service animal in the cabin

(d) transportation of a service animal on a segment

scheduled to take 8 or more hours

(e) accommodation of a passenger with both severe

vision and hearing impairments

(f) provision of hazardous materials packaging for

batteries or other assistive device that are and

required to have such packaging

(g) accommodation for a group of 10 or more passengers

with disabilities traveling as a group

(E) Mobility aids

1) Beyond the baggage allowance associated with the passenger’s

ticket, following items can be transported in the hold as

priority checked baggage at no extra cost:

(a) one additional baggage up to 50 pounds (23kgs) and that

the outside linear dimensions does not exceed 62 inches

(158 cms) for medical equipment, and

(b) two personal mobility devices (manual or electric) or

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 21 Transport of Passengers with Disabilities†∆

two wheelchairs; the type of device or wheelchair, its

dimensions, its weight, as well as whether it is

foldable should be specified during booking.

(2) While there is no size or weight limit, it is possible that

certain airports lack the necessary means for boarding or

exiting the aircraft.

In addition, the size of certain aircraft operated by KLM’s

partner airline companies may not allow loading

heavy or large devices.

(3) If some disassembly is required for the mobility aid to fit,

passengers should bring disassembly instructions. The

carrier will provide assistance in disassembling and

packaging the aid, unpacking the reassembling aid, and

returning the aid promptly on arrival at the passenger's

destination.

(4) (a) Manually operated wheelchair

Where facilities permit, the passenger will keep this

device up to the boarding gate where it will be checked

in and loaded in the hold except in the case of a

foldable wheelchair as, if its dimensions do not exceed

27cm/11in length, 94cm/37in height, 90cm/35in width,

65cm/26in for the wheel diameter and 15 cm /6 in for the

wheels’ cumulative thickness (one on top of the other),

passenger may be able to keep it in the cabin, where it

will be placed in an area as close to the person’s seat

as possible.

Passenger must make the request during booking.

Note: the wheels must be able to be disassembled and

stored in a slipcover.

(b) Electric wheelchair

(i) Regardless of the kind of electric wheelchair,

passenger must check it in as baggage. The person

will not be able to reclaim it during a long

stopover nor upon exiting the aircraft. The electric

wheelchair will be returned at baggage delivery.

For this reason, KLM recommends that the

passenger also bring a manual wheelchair to

facilitate the trip.

In addition, the carrier strongly recommends that

passenger with a disability makes the electric

wheelchair transport request no less than 48 hours

before the flight.

If passenger does not pre-notify, transportation may

be declined if the wheelchair’s battery type does

not allow for safe transport.

(ii) The following 2 types of batteries can be

transported:

- so-called “invertible” batteries (also called

“dry-cell batteries”); lithium batteries are

considered invertible,

- so-called “non-invertible” batteries (also called

“wet-cell batteries”)

(iii) Transport conditions for invertible batteries:

- the battery may remain attached to the wheelchair

or mobility device if it is well affixed

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 21 Transport of Passengers with Disabilities†∆

- the terminals need not be disconnected if they

are already inside of a cell case or isolated (to

avoid any short circuits)

- the motor is disengaged.

(iv) Transport conditions for wheelchairs with non-

invertible batteries:

because these batteries can compromise the safety of

the flight, their transport requires special

precautions and can be refused on board if

preliminary information is not provided.

KLM recommends to consult their conditions of

transport during booking.

(5) Crutches, walker and canes may be retained in the

passenger's custody provided they are stowed in accordance

with carrier's safety regulations.

(F) Severe Allergies

(1) On flights operated by KLM, a buffer zone will be set

up for passengers with severe allergies that will help avoid

the risk of exposure.

(2) Passengers seated within the buffer zone will be advised

prior to departure not to consume or use products containing

the specific allergen, to the extent possible, balancing the

rights of other passengers, and subject to paragraph 5 below

(3) To request a buffer zone, the person with severe allergy

should notify KLM Saphir Special Reservations desk a

minimum of 48 hours before the departure of the flight and

obtain prior medical clearance.

In cases where notification is not provided 48 hours prior

to the flight departure, KLM will make every

reasonable effort to accommodate the request.

(4) A passenger may request to board in advance of other

customers to clean their seat of any potential allergens.

For this, the passenger is advised to arrive at the gate at

least 30 minutes prior to the check-in and boarding time.

Otherwise, carrier may request that passenger board after

the other customers.

(5) Responsibility

KLM cannot guarantee allergen-free meals, snacks or

environment but will do its best to accommodate customers

with severe allergies, based on safety considerations.

KLM cannot be responsible for what customers may

bring on board, have dog or cat dander on their clothing,

or for any residue that may remain on or between seat

cushions despite its aircraft grooming policies.

Passengers with severe allergies are responsible to take

additional precautions, such as packing their own snacks,

using hand sanitizer, bringing wet wipes to clean

surrounding areas, carrying an epinephrine auto-injector

or the proper medication and other protection.

KLM recommends to pack any necessary medication in

the carry-on baggage.

KLM does not allow children who have severe

allergies to travel as unaccompanied minors.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 21 Transport of Passengers with Disabilities†∆

(G) Priority Boarding

On flights operated by KLM, passengers with disabilities

may board the aircraft in priority, upon request, unless they

arrive in the boarding area after the end of priority boarding,

which would prevent the boarding of other passengers.

(H) Services to be provided to persons with disabilities

upon request, KLM will provide the following services to

a person with a disability:

(1) assistance with registration at the check-in counter

(2) assistance in proceeding to the boarding area

(3) assistance in boarding and deplaning

(4) assistance in stowing and retrieving carry-on baggage and

retrieving checked baggage

(5) assistance in moving to and from an aircraft lavatory

(6) assistance in proceeding to the general public area or, in

some cases, to a representative of another Carrier

(7) transfer between the person’s own mobility aid and a mobility

aid provided by KLM

(8) transfer between a mobility aid and the passenger’s seat

(9) limited assistance with meals

(10) inquiring periodically during a flight about a passenger’s

needs, and

(11) briefing individual passengers with disabilities and any

attendant on emergency procedures and the layout of the

cabin.

(I) Communication and Confirmation of Information

KLM will use reasonable efforts to ensure that

announcements to passengers concerning stops, delays, schedule

changes, connections, on-board services, and claiming baggage

are communicated to any person with a disability in a manner

sufficient for the person to understand the communication.

(J) Inquire Periodically

When passengers in wheelchairs that are not independently

mobile are waiting to board an aircraft, KLM will

inquire periodically about their needs and shall attend to

those needs where the services required are usually provided by

KLM.

(K) Refusal to transport

(1) KLM is not liable for its refusal to transport any

passenger or for its removal of any passenger in accordance

with the preceding paragraphs of this Rule or with Rule 25 –

Refusal and Limitation on Carriage.

However, the carrier will, at the request of the

passenger, refund in accordance with rule 90 (Refunds),

subject to the applicable fare rule.

(2) At the time of refusal, KLM will advise the passenger

of the reasons for the refusal and, not later than 10 days

after the day of the refusal, provide the passenger with a

written notice setting out the reasons of the refusal

including:

(i) the evidence of undue hardship, such as a medical

report, an expert opinion, or an engineering report that

demonstrates that the risk is significant enough that it

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 24 Carriage of Unaccompanied Children

would be unreasonable to waive or modify a requirement;

(ii) any relevant rule, policy, procedure or regulation; and,

(iii) the duration of the refusal and the conditions, if any,

under which the carrier would accept the person for

transport.

Rule 24 Carriage of Unaccompanied Children

Carriage of unaccompanied children/minors

children not accompanied on the same flight by a

parent, legal guardian or a custodial passenger 18

years of age or over will be accepted for

transportation under the following conditions:

(a) Children who have not reached their fifth birthday

on the date that travel commences will not be

accepted under any circumstances.

(b) Children ages 5-14 will only be accepted in

accordance with the provisions outlined paragraph (d)

below regarding the service of Unaccompanied Minor (UM).

Note: Children ages 5-14 traveling on same flight

as parent, legal guardian or a custodial

passenger 18 years of age or over but not in the same

compartment must are considered unaccompanied minors.

(c) Young passengers ages 15-17

On international flights operated by KLM, young passengers aged

between 15 to 17 years traveling alone may be accompanied upon

request. They will also benefit from the Unaccompanied Minor

(UM) service in paragraph (d)below.

(d) Unaccompanied Minor (UM) service

Unaccompanied Minor service is mandatory for minors who meet

the acceptance requirements above and have not reached their

15th birthday on the date that travel commences;

(1) minors aged 5-14 will be accepted for travel

between points in the U.S.A./Canada and points in Area 2/3

on KLM operated flights.

Exceptions: interline connections will be accepted between

AF and AF partner airlines provided connecting

airline will accept the minor unaccompanied and

parent/guardian has made arrangements directly

with that Carrier for minor’s unaccompanied.

UMs are not accepted on train segments.

(2) A parent/guardian or responsible adult must complete and

sign the KLM request for carriage form.

Throughout their travel, the minors must wear the

Unaccompanied Minor identification provided at the

time of check-in.

(3) (a) For Children who meet the requirements for travelling

Unaccompanied, the UM service is included in the

ticket price.

Note:

When a child travels as UM on the outbound

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 24 Carriage of Unaccompanied Children

flight and is accompanied by an adult on the

inbound flight (or v.v.), a combination of

half child fare plus half UM fare applies and

two separate tickets need to be issued.

Any fare component that is comprised of

partially accompanied and partially

unaccompanied travel will be considered to be

unaccompanied.

(b) For UM between 15 to 17 years, the service is

optional and a fee applies.

This fee varies depending on the distance:

(i) between EUR 50-80 (USD 55-90/CAD 75-120

subject to currency fluctuation) for non-stop

direct flights per ow journey, or

(ii) between EUR 75-100 (USD 85-110/CAD 110-145

subject to currency fluctuation) for connecting

flights per ow per journey for a flight with one

or more connections.

(4) Minors must be accompanied to the airport at

the time of departure by a responsible adult

who shall remain with the minor until

enplaned. Appropriate documentation must be

entered into the minor's reservation record

as a special service request (SSR), which

includes the address and phone number of the

delivering adult.

(5) Minors must be met at the airport of

destination by another responsible adult.

Appropriate documentation must be entered

into the minor's reservation record as a

special service request (SSR) which includes

the address and phone of the receiving adult.

(6) Parent or responsible adult must provide KLM

with the name and phone number of a person

who will be available while the minor is in

KLM's care in case of an emergency.

(7) KLM reserves the right to refuse

transportation to minors age 17 and under if:

(a) The flight on which the minor holds

a confirmed reservation may

terminate short of or bypass the

airport indicated on the minor's

ticket due to weather conditions or

result in delays, missed

connections, or other flight

cancellations.

(b) The minor does not appear to meet

age requirements, and no proof of

age is available.

(c) Parent/guardian or responsible

adult fails to check-in two hours

prior to departure.

(8) KLM does not allow children who have severe allergies to

travel as Unaccompanied Minors.

(9) For connections, the transfer time is the minimum

connecting time + 45 minutes.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 24 Carriage of Unaccompanied Children

(10) Passengers traveling with their child but not having the

same name must bring the family booklet or the birth

certificate to prove the affiliation.

(11) When a journey combines e.g. a French domestic flight with

an international flight, the most restrictive UM rules

apply.

(12) A transfer with an overnight stay is not permitted.

(13) Stopovers are not permitted.

(14) A transfer between two different airports is not

permitted, except for CDG and ORY (the minimum connecting

time is 240 minutes).

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 25 Refusal and Limitation on Carriage

A refusal to transport a passenger only occurs in situations when the

carrier operates a flight on which the passenger had a confirmed

reservation but that specific passenger is not permitted to continue

their journey on that flight due to any reasons specified in the

paragraphs below. Refusal to transport can occur at the start of any

journey or while the passenger is enroute to their destination.

(A) Right to refuse carriage

(1) KLM will refuse to

transport, or will remove any passenger at any point, for

any of the following reasons:

(a)

Government requests and regulations and force majeure

Whenever such action is necessary to comply with any

government regulations, or at the direction of a

government official, or to comply with any government

request for emergency transportation in connection

with the national defense, or whenever such action is

necessary or advisable by reason of weather or other

conditions beyond its control (including but without

limitation: acts of god, pandemics, strikes, civil

commotions, embargoes, wars, hostilities or

disturbances, and other similar matters of force

majeure) actual, threatened or reported.

(b) Search

of passenger and property:

when the passenger refuses to permit a search of their

person or property for explosives or for concealed,

prohibited, deadly or dangerous materials or other

prohibited article(s).

(c)

Proof of Identity or False Identity:

when the passenger refuses on request to produce

government-issued identification and show his/her

entire face or when the name on the identification

does not match the name on the ticket.

(i) the carrier is obligated to screen each

passenger by looking at the passenger, and in

particular the passenger’s entire face, to

determine if they appear to be 18 years of age

or older.

(ii) The carrier is also obligated to screen each

passenger who appears to be 18 years of age or

older by comparing the passenger, and in

particular the passenger’s entire face, against

one piece of government-issued photo

identification that shows the passenger’s name,

date of birth and gender.

(d) Failed Payment Validation:

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 25 Refusal and Limitation on Carriage

when the passenger fails to provide additional

information and/or is unable to ensure the presence of

the cardholder at the airport, or if the passenger is

unable to present another form of payment for its

ticket as requested by the carrier pursuant to tariff

rule 65 - Tickets, or wherever carrier is unable to

reliably confirm that the passenger holds a valid

ticket.

(e) Immigration, Administrative, or Other

Requirements:

when the passenger is to travel across any

international boundary, if:

(i) the travel documents of such passenger are not in

order;

(ii) for any reason, such passenger embarkation from,

transit through, or entry into any country from,

through, or to which such passenger desires

transportation would be unlawful;

(iii) passenger fails to comply with the requirements of

Rule 45 – Administrative Formalities

(iv) such passenger fails or refuses to comply with this

rules and regulations of the carrier, including

check-in or boarding time-limits.

(f)

KLM may refuse transport to a passenger when

there is a discrepancy between the name on the passport

and the name in the booking or on the ticket; it is the

passenger's responsibility to ensure that the name used

at the time of booking corresponds to the one on the

travel documents.

(g)

Failure to comply with KLM’s Rules or Contract

of Carriage:

when a passenger fails or refuses to comply with any

of KLM’s rules or regulations, or any term of

the Contract of Carriage. (2) Refusal of entry:

if a passenger is refused entry to a territory, the

passenger must pay all the resulting charges or fines

imposed on the carrier by the local authorities, as well as

the price of the carriage if the carrier, due to a

government order, is required to return the passenger to

their departure location or elsewhere.

The price paid for the carriage to the destination for

which entry to the territory was refused shall not be

refunded by the carrier.

(3) Passenger Liability for Fines, Detention, Costs etc.:

if the carrier has to pay or deposit a fine or penalty or

incur expenses of any kind due to the non-compliance,

whether voluntary or involuntary, by a passenger with the

law in force in the states concerned, or due to failure to

present required documents, or the presentation of invalid

documents, the passenger must, at the carrier's request,

reimburse the amounts this paid or consigned and the

disbursements incurred. For this purpose, the carrier may

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 25 Refusal and Limitation on Carriage

use any amount paid to it for non-performed carriage or any

amount belonging to the passenger that is held by the

carrier.

(B) Passenger’s condition:

subject to exception mentioned below, carrier shall refuse to

transport a passenger under the following circumstances:

(1)

when the passenger's mental or physical condition is such

as to render him/her incapable of caring for

himself/herself without assistance or medical treatment en

route unless:

(a) the passenger is accompanied by a ticketed support

person who will be responsible for caring for him/her

en route, and

(b) with the care of such attendant the passenger will not

require unreasonable attention of assistance from

carrier personnel

(c) the passenger complies with requirements of Rule 21 –

Transport of Passengers with Disabilities -, where

applicable.

Note: The carrier will accept the determination of a

person with disability as to self-reliance (see Rule

21 – Transport of Passengers with Disabilities.

(2) when refusal to transport or removal of the

passenger is reasonably necessary in KLM’s sole

discretion for the passenger’s comfort or safety, for the

comfort or safety of other passengers or KLM

employees, or for the prevention of damage to the property

of KLM or its passengers or employees.

(3) When the passenger has obvious contagious disease

(4) When the passenger’s attire, hygiene or odor creates an

unreasonable risk of offense or annoyance to other

passengers.

(5) when the passenger fails to obtain a medical clearance in

accordance with this tariff, including with this Rule,

Rule 21 - Transport of Passengers with Disabilities,

Rule 300 - Pre-Planned Oxygen Service and Personal

Respiratory Devices, or Rule - 500 Passengers on

Stretchers.

(6) When the Passenger fails to comply with health and safety

related requirements as may be reasonably imposed by the

Carrier or a government, such as requirements

pertaining to temperature checks, the wearing of

surgical masks, the obtention of a negative COVID-19 test,

and respecting measures that promote social distancing.

Note: in compliance with Transport Canada’s Interim Order

Respecting Certain Requirements for Civil Aviation

Due to COVID-19 (the “Order”), KLM requires

all travelers to wear a surgical mask prior to

boarding at all times during flight, and until they

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 25 Refusal and Limitation on Carriage

exit the aircraft, with limited exceptions stated in

the Order.

KLM requires anyone exempt from this

requirement for medical reasons to provide a negative

COVID test (see Rule 21 - Transport of Passengers

with Disabilities for details).

Moreover, the Order requires every person 5 years old

or older to provide evidence that they received a

negative result for a COVID-19 molecular test prior

to boarding.

(C) Pregnancy

(1) An expectant mother can travel on the carrier's flights up

to the 36th week of her pregnancy without a medical

certificate provided in all cases the pregnancy is

complication-free. It is recommended that women who are in

or beyond the 36th week of pregnancy abstain from flying.

Carrier also discourage flying during the first week

following delivery. If expectant mother is expecting more

than one child, KLM always advise to consult their

physician first.

(2) A woman who is in or beyond the 36th week of pregnancy

or whose pregnancy is not complication-free must declare

her condition at the time of booking and provide a medical

certificate dated no more than 72 hours from the scheduled

time of departure. Such certificate must state that the

physician has examined the patient and found her to be

physically fit for travel by air and indicate the estimated

date of birth. Failure to provide such certificate may

result in carrier to refuse the passenger.

(D) Passenger's Conduct - Refusal to Transport Prohibited Conduct &

Sanctions

(1) Prohibited conduct:

without limiting the generality of the foregoing, the

following constitutes prohibited conduct where it may be

necessary, in the reasonable discretion of the carrier, to

take action to ensure the physical comfort or safety of the

person, other passengers (in the future and present) and/or

the carrier employees, the safety of the aircraft, the

unhindered performance of the crew members in their duty

aboard the aircraft, or the safe and adequate flight

operations:

(a) the person, in the reasonable judgement of a

responsible carrier employee, is under the influence of

intoxicating liquors or drugs (except a medical patient

under proper care)

(b) the person's conduct, or condition is or has been known

to be abusive, offensive, threatening, intimidating,

violent, or otherwise disorderly and in reasonable

judgement of a responsible, carrier employee there is a

possibility that such passenger would cause disruption

or serious impairment to the physical comfort or safety

of other passengers or carrier's employees, interfere

with crew member in the performance of his/her duties

aboard carrier's aircraft, or otherwise jeopardize safe

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

44 | P a g e

Rule 25 Refusal and Limitation on Carriage

and adequate flight operations

(c) the person's conduct involves any unusual hazard or

risk to himself/herself, the crew or to other persons

(including, in cases of pregnant passengers, unborn

children) or to the carrier’s property or the property

of other passengers

(d) the person fails to observe the instructions of carrier

and its employees, including instructions to cease

prohibited conduct

(e) the person is unable/unwilling to sit in the seat with

the seatbelt fastened

(f) the person smokes or attempts to smoke, eat, chew or

spit tobacco, cannabis or cannabis products, or uses

or attempts to use an electronic cigarette ("vaping")

in the aircraft

(g) the person uses or continues to use a cellular

telephone, a laptop computer or an electronic device on

board the aircraft after being advised to cease such

use by a member of the crew

(h) while onboard the aircraft, the person is filming,

photographing, or recording the image by any other

electronic means of other passengers and/or crew

without the express consent of the person(s) being

filmed, photographed or recorded, or continues to film,

photograph or record the image of other passengers

and/or crew after being advised to cease such conduct

by a member of the crew

(i) the person is barefoot or otherwise inappropriate

dressed

(j) the person is wearing or has on or about their person

concealed or unconcealed deadly or dangerous weapons

(k) the person is manacled and in custody of law

enforcement personnel

(l) the person has resisted or may reasonably be believed

to be capable of resisting escorts

(2) Sanctions:

where, in the exercise of its reasonable discretion, the

carrier decides that the passenger has engaged in

prohibited conduct described above, the carrier may impose

any combination of the following sanctions:

(a) removal of the passenger at any point

(b) probation: the carrier may stipulate that the

passenger is to follow certain probationary

conditions, such as do not engage in prohibited

conduct, in order for the carrier to provide transport

to said passenger. Such probationary conditions may

be imposed for any length of time, which, in the

exercise of the carrier's reasonable discretion, is

necessary to ensure the passenger's continued

compliance in continued avoidance of prohibited

conduct, and,

(c) refuse to transport the passenger:

the length of such refusals to transport may range

from a one-time to an indefinite up to lifetime ban.

The length of the refusal period will be in the

carrier's reasonable discretion, and will be for a

period commensurate with the nature of the prohibited

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Rule 25 Refusal and Limitation on Carriage

conduct and until the carrier is satisfied that the

passenger no longer constitutes a threat to the safety

of other passengers, crew or the aircraft or to the

comfort of the other passengers or crew; the

unhindered performance of the crew members in their

duty aboard the aircraft; or the safe and adequate

flight operations. The following conduct will

automatically result in an indefinite ban, up to

lifetime ban:

(i) the person continues to interfere with the

performance of a crew member's duties

notwithstanding verbal warnings by the crew to

stop such behavior;

(ii) the person injures or subjects to a credible

threat of injury a crew member or other

passenger;

(iii) the person has a conduct that requires an

unscheduled landing and/or the use of restraints

such as ties or handcuffs;

(iv) the person repeats a prohibited conduct after

receiving a notice of probation as mentioned in

(b) above.

These remedies are without prejudice to carrier's other

rights and recourses, namely to seek recovery of any damage

resulting from prohibited conduct or as otherwise provided

in the carrier's tariff, including the filing of criminal

or statutory charges.

In order to apply any ban, the Carrier will be required to

communicate its decision to ban a passenger (and/or any

decision to lift an existing ban), including said banned

passenger’s personal information, to any other airline with

whom the Carrier has a codeshare agreement.

(3) Recourse of the Passenger/Limitation of Liability:

passengers shall not engage in any conduct that would

authorize KLM to refuse transport under this Rule.

The sole recourse of any passenger refused carriage or

removed for any reason specified in this Rule shall be

recovery of the refund value of the unused portion of his

or her ticket,if any and subject to applicable fare rule,

as provided in the Voluntary Refunds paragraph of Rule 90 –

Refunds.

(E) Provisions for ancillary services

(1) If the carrier, within the scope of a contract of carriage

and subject to the applicable law, agrees to take steps,

via third parties, for the provisions of ancillary services

other than carriage by air or if the carrier issues a

ticket or voucher for carriage or other services (other

than air travel), such as, for example, hotel reservations

or car hire, in this case the carrier will only act as an

agent and will not be liable toward passengers except in

the event of proven negligence on its part. The carriage

or sale conditions that govern the activities of said third

parties will be applicable.

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Rule 25 Refusal and Limitation on Carriage

(2) If the carrier provides ground carriage services (bus,

train, etc.) different liability systems may apply to said

ground carriage. The conditions of carriage and the

liability systems are available, upon request, from the

carrier or from the carrier that provides the ground

carriage, as applicable.

(3) If the carrier offers a passenger rail or bus carriage

service, the carrier is only acting as an agent, even if

such carriage is identified under the airline designator

code. The carrier is not liable for damage to passengers

and their baggage during carriage by bus or by rail.

(4) The carrier shall make reasonable efforts to meet

passengers requirements concerning the services provided on

board the aircraft, in particular drinks, special meals,

films, etc. However, the carrier may not be held liable

if imperatives linked to operating, security and safety do

not allow it to provide suitable services, even if such

services are confirmed at the time of reservation.

(F) Customs Inspections

(1) Passengers may be called on to be present at the

inspection of their baggage (delayed, checked or

unchecked) at the request of the customs officers or any

other government authority.

The carrier may not be held liable for damage or losses

suffered by Passengers as a result of such inspections, in

particular if the latter refuse to be present at the

inspection of their baggage.

(2) Passengers must compensate the carrier if action,

omission or negligence on their part causes damage to the

carrier due to, in particular, their failure to comply

with the provisions of this paragraph or the authorization

given to the carrier to inspect their baggage.

This provision has been added due to possible penalties

the carrier may have to pay during a customs inspection,

if the passenger's baggage contains goods for which the

carriage is prohibited and the passenger is not present.

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Rule 26 Ancillary Services

(A) If the carrier, within the scope of the contract of

carriage and subject to the applicable law, agrees to

provide for ancillary services other than carriage by

air, or if the carrier issues a ticket or voucher for

carriage or other services, such as, for example, hotel

reservations or car hire, the carrier will only do so

as an agent for a third party (unless explicitly agreed

otherwise) and will not be the passenger's counterparty

for these services. The carriage or sale conditions

that govern the activities of said third parties will

be applicable.

(B) If a party provides ground carriage services (bus,

train, etc.), different liability systems may apply to

said ground carriage. The conditions of carriage and

the liability systems are available, upon request, from

the party that provides the ground carriage.

(C) If the carrier offers a passenger rail or bus carriage

services, the carrier is only acting as an agent, even

if such carriage is identified under the airline

designator code. The carrier is not liable for damage

to passengers and their baggage during carriage by bus or by

rail.

(D) The carrier shall make reasonable efforts to meet

passenger's requirements concerning the services

provided on board the aircraft, in particular drinks,

special meals, films, etc. However, the carrier may

not be held liable if imperatives linked to operating,

a security and safety do not allow it to provide

suitable services, even if such services have been

confirmed at the time of reservation.

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Rule 35 Passenger Expenses En Route

(A) Inflight services

Certain complimentary products and services are offered

depending on class of service or fare brand purchased, such as

separate check-in, in-flight entertainment, use of

headsets/player, reading material, meals, beverages (some

alcoholic), etc.

These products and services are amenities and their availability

is not guaranteed.

No compensation will be offered for their unavailability,

including for unavailability of in-flight entertainment and

choice of meal.

(B) EN route ground services (Not applicable in Canada)

(1) When requested by passenger, carrier's

representatives will make application on their

behalf for hotel reservations, but the

availability thereof is not guaranteed. All

expenses incurred by carrier or its

representatives in arranging, or attempting to

arrange, for reservations will be chargeable to

passengers, except as otherwise provided in this

tariff.

(2) Except as provided below, hotel expenses are not

included in passenger fares, and in the case of

scheduled overnight or other stops on through

services, the cost of hotel accommodation may be

borne by carrier.

(C) Arrangements made by carrier (Not applicable in

Canada)

In making arrangements for hotel or other housing and

board accommodation for passengers, or for other

services requested by passengers, whether or not the

cost of such arrangements are for the account of

carrier, carrier acts only as agent for the passenger

and carrier is not liable for loss, damage or expense

incurred by the passenger as a result of, or in

connection with, the use by the passenger of such

accommodation or other service, or the denial of the

use thereof to the passenger by any other person,

company or agency.

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Rule 40 Taxes, Fees and Charges

(A) Any tax, fee or other charge imposed by domestic or foreign

government, airport authority or third party and collectable

from a passenger will be in addition to the applicable fares,

ancillary fees and surcharges.

(B) Conditions under which taxes, fees and other charges are

imposed, collected or refunded are established by the

domestic or foreign government, airport authority or third

party and must be respected. As a result, refund of unused

taxes, fees and other charges will be made only if permitted

by the domestic or foreign government, airport authority or

third party.

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Rule 45 Administrative Formalities

(A) General Provisions

(1) Passengers are required, under their own responsibility, to

procure all the specific documents, visas and permits

required for their journey and, where applicable, for that

of their minor children and/or passengers for which they are

responsible and/or pets travelling with them, and must also

comply with the applicable regulations of States (departure,

arrival and transit), as well as with the carrier’s

instructions.

(2) Carrier shall not be liable for any aid or information given

by any agent or employee of carrier to any passenger in

connection with obtaining necessary documents or complying

with such laws, regulations, orders, demands, requirements

or instructions, whether given orally, in writing or

otherwise.

(3) The Carrier may not be held liable for the consequences

suffered by Passengers in the event of failure to comply

with the obligations referred to in subparagraph (1) above.

(B) Travel documents

(1) The passenger must present all entry, exit and transit

documents as well as health and other documents required

by laws, regulations, orders, demands or requirements.

in the departure, arrival and transit States.

Passengers are moreover required to hand over to the

Carrier and/or allow the Carrier to make a copy of said

documents, if required, or to record information contained

therein.

(2) Carrier will refuse carriage to any passenger who has not

complied with applicable laws, regulations, orders, demands

or requirements or whose documents are not complete or if

the carrier has doubts as to the validity of the documents

presented.

(3) Carrier is not liable to the passenger for loss or expense

due to the passenger's failure to comply with

the applicable regulations.

(C) Customs inspection

(1) Passengers may be called on to be present at the inspection

of their baggage (delayed, checked or unchecked) at the

request of the customs officers or any other government

authority.

The carrier may not be held liable for damage or losses

suffered by passengers as a result of such inspections, in

particular if the latter refuse to be present at the

inspection of their baggage.

(2) Passengers must compensate the carrier if action, omission

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Rule 45 Administrative Formalities

or negligence on their part causes damage to the carrier

due, in particular, to their failure to comply with the

provisions of this paragraph (C) or the authorization given

to the carrier to inspect their baggage.

This provision has been added due to possible penalties the

carrier may have to pay during a customs inspection, if the

passenger's baggage contains goods for which the carriage

is prohibited and the passenger is not present.

(D) Government regulation

No liability shall attach to carrier if carrier in good faith

determines that what it understands to be applicable law,

government regulation, demand, order to requirement requires

that it refuse and it does refuse to carry a passenger.

(E) Refusal of entry

If a passenger is refused entry to a territory, the passenger

must pay all the resulting charges or fines imposed on the

carrier by the local authorities, as well as the price of the

carriage if the carrier, due to a government order, is required

to return the passenger to their departure location or

elsewhere.

The price paid for the carriage to the destination for which

entry to the territory was refused shall not be refunded by the

carrier.

(F) Passenger liability for fines, detention costs, etc

If the carrier has to pay or deposit a fine or penalty or incur

expenses of any kind due to the non-compliance, whether

voluntary or involuntary, by a passenger with the law in force

in the states concerned, or due to failure to present required

documents or the presentation of invalid documents, the

passenger must, at the carrier's request, reimburse the amounts

this paid or consigned and the disbursements incurred. For this

purpose, the carrier may use any amount paid to it for non-

performed carriage or any amount belonging to the passenger that

is held by the carrier.

(G) Security checks

(1) Passengers are required to submit themselves to

the security (and safety) checks required by the

government or airport authorities, as well as

those requested by the carrier.

(2) The carrier cannot be held liable for refusing to

transport a passenger if said refusal is based on

the reasonable view that said refusal is warranted

by the law, government regulations and/or

applicable requirements.

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Rule 55 Liability of Carriers

(A) Successive carriers

Carriage to be performed under one ticket or under a

ticket and any conjunction ticket issued in connection

therewith by several successive carriers is regarded as

a single operation.

(B) Laws and provisions applicable

(1) Carriage hereunder is subject to the rules and

limitations relating to liability established by

the Montreal or Warsaw convention (Rule 1

definitions herein) as applicable, unless such

carriage is not "International carriage" as

defined by the relevant convention (Rule 1

definitions herein). The Montreal Convention

applies to return flights originating in Canada,

where there is an agreed stopover in another

country, and to one-way flights between Canada and

another state which is also a party to the

Montreal Convention. The Warsaw convention

applies in other cases of international

transportation by air.

(2) To the extent not in conflict with the provisions

of paragraph (1) above, all carriage under this

tariff and other services performed by each

carrier are subject to:

(a) Applicable laws (including national laws

implementing the convention or extending the

rules of the convention to carriage which is

not "international carriage" as defined in

the convention), government regulations,

orders and requirements.

(b) Provisions set forth in the passenger's

ticket.

(c) Applicable tariffs; and

(d) Except in transportation between a place in

the United States and any place outside

thereof, and also between a place in Canada

and any place outside thereof, conditions of

carriage, regulations and timetables (but not

the times of departure and arrival therein

specified) of carrier, which may be inspected

at any of its offices and at airports from

which it operates regular services.

(3) Carrier's name may be abbreviated in the ticket and

Carrier's address shall be the airport of departure shown

opposite the first abbreviation of Carrier's name in the

ticket; and for the purpose of the Convention, the agreed

stopping places are those places, except the place of

departure and the place of destination set forth in the

ticket and any conjunction ticket issued therewith or as

shown in Carrier's timetable as scheduled stopping places

on the Passenger's route.

(4) For the purpose of international carriage governed

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Rule 55 Liability of Carriers

by the Montreal Convention, the liability rules

set out in the Montreal Convention are fully

incorporated herein and shall supersede and

prevail over any provisions of this tariff which

may be inconsistent with those rules.

(C) Rules common to both Montreal and Warsaw Convention claims

(1) Liability

(a) Carrier shall not be liable in any event for

any consequential or special damage arising

from carriage subject to this tariff, whether

or not carrier had knowledge that such

damages might be incurred.

(b) Whenever the liability of carrier is excluded

or limited under these conditions, such

exclusion or limitation shall apply to

agents, servants or representatives of the

carrier and also any carrier whose aircraft

is used for carriage and its agents, servants

or representatives.

(2) Overriding law, modification and waiver

(a) Overriding law

Insofar as any provision contained or

referred to in the ticket or in this tariff

may be contrary to mandatory law, government

regulations, orders, or requirements, such

provision shall remain applicable to the

extent that it is not over-ridden thereby.

The invalidity of any provision shall not

affect any other part.

(b) Modification and waiver

No agent, servant or representative of

carrier has authority to alter, modify or

waive any provisions of the contract of

carriage or of this tariff.

(D) Limitation of liability rules under the Montreal

Convention

Except as the convention or other applicable law may

otherwise require:

(1) General provisions

The carrier's liability shall be determined by the

general conditions of carriage of the carrier that

issued the ticket, except as otherwise provided

for and brought to the passenger's attention. If

the carrier's liability is triggered, it will be

triggered under the following paragraphs:

(a) Carriage performed under these general

conditions of carriage is subject to the

liability rules laid down by the Montreal

Convention of 28 May 1999, and regulation

(EC) no. 889/2002 of the European parliament

and of the council of 13 May 2002 amending

council regulation (EC) no. 2027/97 of 9

October 1997 on air carrier liability in respect of

the carriage of passengers and their baggage by air.

(b) To the extent that the following provisions

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Rule 55 Liability of Carriers

do not conflict with the other provisions in

these conditions, and regardless of whether

or not the convention is applicable:

(i) The carrier's liability is limited to

damage that occurred during air carriage

for which its designator code appears on

the coupon or the ticket that

corresponds to the flight. If the

carrier issues a ticket for a carriage

service performed by another carrier or

if the carrier checks in baggage on

behalf of another carrier, the carrier

shall only act as an agent for said

other carrier. However, regarding

checked baggage, passengers are entitled

to take action against the first or the

last carrier involved in their journey.

(ii) The carrier's liability cannot exceed

the amount of the proven direct damage

and the carrier shall not be liable in

any way for any consequential damage or

any form of non-compensatory damage.

(iii) The carrier may in no way be held liable

for damage the resulting from compliance

by the carrier with any provisions of

the law or regulations (laws,

regulations, decisions, requirements and

provisions) or failure to comply with

said same provisions by the passenger.

(iv) The carrier is not liable for any

illness, injury or disability, including

the death of a passenger caused by the

passenger's physical condition, nor for

any aggravation of said same condition.

(v) The contract of carriage, including

these general conditions of carriage and

all the liability exclusions or

limitations contained therein, shall

apply to and benefit the carrier's

authorized agents, its servants, its

agents, its representatives and the

owner of the aircraft used by the

carrier, as well as the staff, employees

and representatives of said owner. The

overall amount recoverable from the

aforementioned persons may not exceed

the amount of the carrier's liability.

(vi) If the negligence or other wrongful

action or omission of the person who is

requesting compensation or the person

whose rights they hold caused the damage

or contributed thereto, the carrier

shall be wholly or partially exempt from

its liability with respect to said

person, including in the event of death

or bodily injury, in accordance with the

law in force.

(vii) Except as expressly otherwise provided

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Rule 55 Liability of Carriers

for, none of these provisions involve

the waiver of the exclusion or

limitation of the liability of the

carrier, the owner whose aircraft is

used by the carrier, their staff,

servants, agents or representatives in

accordance with the convention and

applicable law.

(2) Bodily injury

(a) In accordance with Article 17 §1 of the

Montreal Convention, the carrier is liable

for the damage sustained in the event of the

death or bodily injury suffered by a

passenger, if the accident that caused the

damage occurred on board the aircraft or in

the course of any embarking or disembarking

operations, as defined by the Montreal

convention, and subject to any liability

exemptions.

(b) The carrier shall not be liable for the

damage if it provides proof that:

(i) The death or bodily injuries suffered

were a result of the physical or mental

health of the passenger prior to the

passenger embarking on board the flight.

(ii) The damage, as defined by paragraph

2(a) was caused, in whole or in part,

by the negligence, wrongful act or

omission of the person claiming

compensation or the person whose rights

they hold, in accordance with Article 20

of the Montreal Convention.

(iii) The damage is not due to the negligence,

or other wrongful act or omission of the

carrier, its servants or agents, insofar

as the amount of damage exceeds 128 821

SDR per passenger, in accordance with

Article 21 §2 (a) of the Montreal

convention.

(iv) The damage results solely from the

negligence, or other wrongful act or

omission of a third party, insofar as

the amount of damage exceeds 128 821 SDR

per passenger, in accordance with

Article 21 §2 (b).

(c) Amount of compensable damage:

(i) The extent of the carrier's

liability in the event of the death

or bodily injury of a passenger, as

defined by paragraph 2(a) above, is

not subject to any limitation. The

amount of the compensable damage

shall cover the redress of the

damage, as fixed by amicable

agreement, by expert appraisal or

by the competent courts.

(ii) Within the scope of these

provisions, the carrier shall only

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Rule 55 Liability of Carriers

compensate passengers in excess of

the amounts received thereby under

the social security system to which

they are affiliated and solely for

compensatory damage.

(d) The carrier reserves all rights of

recourse and subrogation against all

third parties.

(e) In the event of death or bodily injury

resulting from an air accident, as

defined by Article 17 of the Convention

and paragraph 2(a)above, the person identifies

as beneficiary may benefit from an

advance to enable them to meet their

immediate needs, in proportion to the

material damage suffered. Said advance

shall not be less than the equivalent in

Euros of 16,000 SDR per passenger in the

event of death. Subject to the law in

force, said advance shall be paid within

15 days of the identification of the

beneficiary and shall be deductible from

the definitive amount of compensation

owed to the deceased passenger. The

payment of said advances or early

payments does not constitute recognition

of liability and said amounts may be

deducted from the amounts paid

subsequently by the community carrier as

compensation, depending on the liability

thereof. Said advance is not refundable

except where proof is provided that the

negligence or other wrongful act or

omission of the person requesting

compensation or of the person whose

rights they hold caused the damage or

contributed thereto, or where the person

to whom the advance was paid was not

entitled to compensation.

(3) Delays

(a) Characteristics of the compensable

damage:

(i) Solely proven direct damage that

directly results from a delay is

compensable, to the exclusion of

all consequential damage or any

other form of damage other than

compensatory damage.

(ii) The passenger must prove the

existence of the damage that

directly results from the delay.

(b) Extent of the carrier's liability:

(i) The carrier shall not be liable for

damage that results from the delay

if it proves that the carrier, its

servants or agents took all

measures that should reasonably be

taken to avoid the damage or that

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Rule 55 Liability of Carriers

it WAS impossible for the carrier

to take such measures.

(ii) The carrier is not liable for the

damage that results from the delay,

if the delay is attributable to the

passenger or the passenger

contributed thereto, i.e., if the

damage results in whole or in part

from the negligence, or wrongful

act or omission of the person who

is requesting compensation or of

the person whose rights they hold.

(iii) The Carrier shall not be liable for the delay of

a passenger, or the loss, damage or delay of

unchecked baggage, not occurring on its own line;

and no Carrier shall be liable for the loss,

damage or delay of checked baggage not occurring

on its own line, except that the passenger shall

have a right of action for such loss, damage or

delay on the terms herein provided against the

first carrier or the last carrier under the

agreement to carry.

(iv) The Carrier will not be liable to the extent that

the delay is caused by these types of facilities

or personnel: airports, air traffic control,

security and other facilities or personnel,

whether public or private, are not under the

control and direction of the carrier, are not

servants or agents of the Carrier.

(v) Damages occasioned by delay are subject to the

terms, limitations and defenses set forth in the

Montreal Convention. They include foreseeable

compensatory damages sustained by a passenger and

do not include mental injury damages.

(vi) The Carrier reserves all defenses and limitations

available under the Montreal Convention to claims

for damage occasioned by delay, including, but

not limited to, the exoneration defense of

Article 20 of the Montreal Convention.

(c) Extent of the compensation:

In the event of damage suffered by

passengers that results from a

delay, as defined by the Montreal

convention, and with the exception

of acts or omissions committed with

the intention of causing damage or

imprudently with the awareness that

damage could be caused, the

carrier's liability is limited to

the amount of 5 346 SDR per

passenger. The amount of the

compensation shall be determined in

light of the damage proved by the

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Rule 55 Liability of Carriers

passenger.

(4) Baggage

In accordance with Article 17 of the Montreal Convention,

the Carrier is liable for damages sustained in the case of

destruction or loss of, damage to, or delay of checked and

unchecked baggage, as provided in the following paragraphs:

(a)

except as provided below, the liability of the Carrier

is limited to 1,288 Special Drawing Rights

(approximately $ 2,350 CAD) for each passenger in the

case of destruction, loss, damage, or delay of

baggage, whether checked or unchecked under the

Montreal Convention, with the exception of acts or

omissions committed with the intention of causing

damage or imprudently with the awareness that damage

could result therefrom. Lump-sum compensation

(intended to cover the costs of immediate

requirements) may be granted to passengers.

(b) Unless the passenger proves otherwise, unchecked

baggage, including personal items, shall be

considered to be the property of the passenger in

possession of the baggage at the time of embarkation.

(c) The passenger may make a special declaration that

their checked baggage has a higher value than the

carrier’s maximum liability (see also Rule 115 -

Baggage (B)(6)).

If the passenger does so, then the passenger must make

a Special Declaration of Interest to the Carrier prior

to the check-in deadline,

In this case, a surcharge must be paid by the

passenger to allow for additional liability coverage

in the case of destruction, loss, damage or delay of

their checked baggage.

If a higher value was declared, the Carrier is not

liable for the declared amount if it can prove that it

is greater than the passenger’s actual interest in

delivery at destination.

Note: this provision is not applicable to a person's

mobility aid.(For tariff provisions related to

the carriage of mobility aids, see paragraph

(G) below and Rule 21 – Transport of Passengers

with Disabilities).

(d) For unchecked baggage allowed on board, the Carrier

may only be held liable in the event of a proven fault

by the carrier, its servants or agents. Said liability

shall in this case be limited to 1,288 SDR per

passenger.

(e) The Carrier is liable for the damage sustained in case

of destruction or loss of, or damage to, checked

baggage upon condition only that the event which

caused the destruction, loss or damage took place on-

board the aircraft or during any period within which

the checked baggage was in the charge of the carrier.

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Rule 55 Liability of Carriers

Further, the carrier’s liability for the destruction,

loss, damage or delay of baggage is subject to the

terms, limitations and defenses set forth in the

Montreal Convention, in addition to any limitation of

defense recognized by a Court with proper jurisdiction

over claim.

(f) In case of a baggage delayed, damaged or lost,

KLM will refund the fees paid to check it in.

(h) Exclusions of the Carrier's liability:

(i) Carrier is not liable for damage to a

passenger's baggage caused by property contained

in the passenger’s baggage.

If the property contained in the passenger's

baggage is a cause of damage to another person,

to another passenger's baggage or to the property

of the Carrier, the passenger must compensate the

Carrier for all losses suffered and costs

incurred as a result.

(ii)

Carrier shall not be liable for the destruction,

loss, damage, or delay in delivery of any

property which is not acceptable for

transportation in accordance with Rule 115 –

Baggage, or for any other loss or damage of

whatever nature resulting from any such loss or

damage or from the transportation of such

property, including damage or delay to perishable

items or loss or delay of unsuitably or

inadequately packed items, for damage suffered by

a passenger’s baggage where said damage results

from the nature of or an inherent defect in said

baggage, or,

in case of delay, that the Carrier, its agents,

and servants took all measures that could

reasonably be required to avoid the damage, or

that it was impossible to take such measures.

This exclusion is applicable whether the non

acceptable property is included in the

passenger's checked baggage with or without

knowledge of the Carrier.

(iii) The Carrier shall not be liable for damage caused

in whole or in part to baggage, due to the

negligence, or a wrongful act or omission of

the person who is claiming compensation of from

the person whose rights they hold.

(5) Time limit on claims and liability action

(a) Notification of claims for baggage:

(i) the receipt of checked baggage without complaint

within the time frames scheduled by the addressee

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shall constitute a presumption, unless the

passenger provides proof to the contrary, that

the baggage was delivered in good condition and

in accordance with the contract of carriage.

All missing baggage must imperatively be declared

to the Carrier as soon as the flight arrives.

Any declarations made subsequently may not be

taken into account.

In the same way, any item noted as missing from

baggage must imperatively be declared to the

Carrier as soon as possible.

Any late declarations may not be taken into

account.

(ii) In the event of the damage, delay, loss or

destruction of baggage, the passenger concerned

must file a written complaint with the Carrier as

soon as possible and at the latest within the

respective time limits of seven (7) days (in the

event of damage or destruction) and twenty-one

(21) days (in the event of delay) as from the

date on which the baggage was made available to

the passenger.

If a complaint is not filed within the time

limits stipulated, all actions against the

Carrier shall be inadmissible, except in the

event of fraud by the Carrier.

If the complaint was lodged within the stipulated

time limits of seven (7) or twenty-one (21) days

and no conciliation has been reached between the

Carrier and the passenger, the passenger may file

an action for damages within two years of the

arrival date of the aircraft, or following the

date on which the aircraft was scheduled to

land.

(iii) Claims may be subject to proof of amount of loss;

passengers may be asked to substantiate their

claims.

(b) Liability actions for passengers:

all liability actions must be filed, under

penalty of forfeiture, within two years as

from arrival at destination, or from the date

on which the aircraft WAS scheduled to arrive

or from the end of the carriage. The method

for calculating the time limit shall be

determined by the law of the court before

which proceedings are brought.

(c) All the claims or actions mentioned in

paragraphs (a) and (b) above must be made in

writing, within the time limits specified.

(E) Limitation of liability Rules under the Warsaw convention

Except as the convention or other applicable law may

otherwise require:

(1) Carrier is not liable for any loss or claim of

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whatsoever nature (hereinafter in this tariff

collectively referred to as "damage") arising out

of or in connection with carriage or other

services performed by carrier incidental thereto,

unless such damage is proved to have been caused

by the negligence or willful fault of carrier and

there has been no contributory negligence of the

passenger.

(2) Under no circumstances will carrier be liable for

damage to unchecked baggage not attributed to

negligence of carrier. Assistance rendered the

passenger by carrier's employees in loading,

unloading or transshipping unchecked baggage shall

be considered as gratuitous service to the

passenger.

(3) Carrier is not liable for any damage directly and

solely arising out of its compliance with any laws

or with governmental regulations, orders or

requirements, or from failure of the passenger to

comply with same, or out of any cause beyond the

carrier's control.

(4) (a) (Not applicable to/from the U.S.A.) The

carrier shall avail itself of the limitation

of liability provided in the convention for

the unification of certain rules relating to

international carriage by air signed at

Warsaw, October 12, 1929, or provided in the

said convention as amended by the protocol

signed at the Hague September 28, 1955.

However, in accordance with Article 22(i) Of

said convention, or said convention amended

by said protocol, the carrier agrees that, as

to all international transportation by the

carrier as defined in the said convention or

said convention as amended by said protocol,

which, according to the contract of carriage,

includes a point in the United States of

America as a point of origin, point of

destination, or agreed stopping place.

(i) The limit of liability for each

passenger for death, wounding, or other

bodily injury shall be the sum of USD

75,000, inclusive of legal fees and

costs, except that, in case of a claim

brought in a state where provision is

made for separate award of legal fees

and costs, the limit shall be the sum of

USD 58,000 exclusive of legal fees and

costs.

Exception: As to all international

transportation by the

carrier to which the

Warsaw convention as

amended by the Hague

protocol is applicable,

except as provided in

(C)(4)(a) above, the

limit of liability for

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each passenger for death,

wounding or other bodily

injury shall be

equivalent of 128 821 SDR

exclusive of costs or at

the option of the

claimant the United

states dollar equivalent

of 128 821 SDR exclusive

of costs.

(ii) The carrier shall not, with respect to

any claim arising out of the death,

wounding or other bodily injury of a

passenger, avail itself of any defense

under Article 20 (i) Of said convention

or said convention as amended by said

protocol. Nothing herein shall be

deemed to affect the rights and

liabilities of the carrier with regard

to any claim brought by, or on behalf of

or in respect of any person who has

willfully caused damage which resulted

in death, wounding or other bodily

injury of a passenger.

(b) Carrier shall avail itself of the limitation

of liability to passengers as provided in the

convention (see Rule 65 (tickets) herein);

and, in the international transportation of

passengers, except as provided in 4(a) above

the liability of the carrier for personal

injury or death of each passenger shall be

limited to the sum of 125,000 French gold

francs (USD 10,000.00) (CAD 10,000.00) Or

250,000 French gold francs (USD 20,000.00)

(CAD 20,000.00) If the Hague Protocol

amendment of the convention is applicable.

Exception: As to all international

transportation by the carrier

to which the Warsaw convention

as amended by the Hague

protocol is applicable, except

as provided in (C)(4)(a)

above, the limit of liability

for each passenger for death,

wounding or other bodily

injury shall be equivalent of

128 821 SDR

exclusive of costs or at the

option of the claimant the

United States dollar

equivalent of 128 821 SDR exclusive of

costs.

(5) (Applicable to/from the U.S.A. only)

(a) In accordance with Article 22 (1) Of the

convention for the unification of certain

rules relating to international

transportation by air signed at Warsaw,

October 12, 1929 or said convention as

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amended by the protocol signed at the Hague

on September 25, 1995 ("the protocol"), AF

agrees that, as to all international

transportation by KLM as defined in the said

convention or said convention as amended by

said protocol, which, according to the

contract of carriage, includes a point in the

United States of America as a point of

origin, point of destination, or agreed

stopping place, KLM shall not invoke the

limitation of liability in Article 22 (1) Of

the convention as to any claim for

recoverable compensatory damages arising

under Article 17 of the convention.

(b) KLM shall not avail itself of any defense

under Article 20 (1) Of the convention with

respect to that portion of such claim which

does not exceed 100,000 SDRs.

(c) Except as otherwise provided in paragraphs

(a) and (b) hereof, KLM reserves all defenses

available under the convention to any such

claim. With respect to third parties, AF

also reserves all rights of recourse against

any other person including, without

limitation, rights of contribution and

indemnity.

(d) Neither the waiver of limits nor the waiver

of Defenses shall be applicable in respect of

claims made by public social insurance or

similar bodies (except with respect to any

such bodies of the United States) however

asserted. Such claims shall be subject to

the limit in Article 22 (1) and to the

defenses under Article 20 (1) Of the

convention.

Note: In the United States, paragraph (C)(5)

of Rule 55 shall expire upon any final

action of the department of

transportation which does not make

provision for tariffs identical to

that paragraph.

(6) In any event liability of carrier for delay of

passenger shall not exceed the limitation set

forth in the convention.

(7) Any liability of carrier is limited to equivalent

in local currency of:

(a) 19 SDR (Special Drawing Rights) per

kilogram for checked baggage;

Note: For the purpose of determining

liability under the convention, with

respect to passenger's baggage

acceptable for checking under Rule 115

(baggage), the weight of each piece of

such baggage shall be deemed to be the

maximum allowable weight for each

piece of such baggage under the rule

115, unless the actual weight is

stated on the baggage check. All

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claims are subject to proof of amount

of loss.

(b) 332 SDR (Special Drawing Rights) in the case of

unchecked baggage unless a higher value is

declared in advance and additional charges

are paid pursuant to carrier's tariff.

(8) In the event of delivery to the passenger of part

but not all of his checked baggage (or in the

event of damage to part but not all such baggage)

the liability of the carrier with respect to the

not delivered (or damaged) portion shall be

reduced proportionately on the basis of weight,

notwithstanding the value of any part of the

baggage or contents thereof.

(9) Carrier is not liable for damage to a passenger's

baggage caused by property contained in the

passenger's baggage. Any passenger whose property

caused damage to another passenger's baggage or to

the property of carrier shall indemnify carrier

for all losses and expenses incurred by carrier as

a result thereof.

(10) Liability for fragile, irreplaceable or perishable

articles

(a) Carrier is not liable for loss, damage to or

delay in the delivery of fragile or

perishable articles, money, jewelry,

silverware, negotiable papers, securities or

other valuables, business documents or

samples, liquids, computers, prescription

drugs, photographic equipment, electronic

equipment, video equipment and cellular

telephones, musical instruments, passport, or

identity cards, manuscripts or designer

clothes which are included in the passenger's

checked baggage, whether with or without the

knowledge of carrier.

(b) Carrier will refuse to accept any articles

which do not constitute baggage as such term

is defined herein, but if delivered to and

received by carrier, such articles shall be

deemed to be within the baggage valuation and

limit of liability and shall be subject to

the published rates and charges of carrier.

(11) The owner of a pet shall be responsible for

compliance with all governmental regulations and

restrictions, including providing valid health and

rabies vaccination certificates when required.

Carrier will not be liable for loss or expenses

due to the passenger's failure to comply with this

provision, nor will it be responsible if any pet

is refused passage into or through any country,

state or territory.

A passenger traveling with a pet in cabin (PETC) on an KLM

flight must fill in a PETC checklist to comply with the

IATA Live Animals Regulations (LAR). A checklist must be

completed online when they check in, sign and print it, and

hand it to the airport check-in agent. If customers arrive

at the airport without the checklist, the check-in agent

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will provide the checklist and it can be filled out and

signed at the check-in desk.

https://img.static-kl.com/m/18458c63ba13f524/original/PETC-checklist-EN.pdf

(12) Liability - services of other airlines

(a) A carrier issuing a ticket or checking

baggage for carriage over the lines of others

does so only as agent.

(b) No carrier shall be liable for the delay of a

passenger, or the loss, damage or delay of

unchecked baggage, not occurring on its own

line; and no carrier shall be liable for the

loss, damage or delay of checked baggage not

occurring on its own line, except that the

passenger shall have a right of action for

such loss, damage or delay on the terms

herein provided against the first carrier or

the last carrier under the agreement to

carry.

(c) No carrier shall be liable for the death or

injury of a passenger not occurring on its

own line (see note).

Note: Except to the extent provided in

paragraph (E)(4) and (5) above, rules

affecting liability of carriers for personal

injury or death are not permitted to be

included in tariffs filed pursuant to the

laws of the United States, and paragraph

(E)(12)(c) is included herein as part of the

tariff filed with governments other than the

United States and not as part of tariff

C.A.B. no. 516 issued by airline tariff

Publishing Company, agent, filed with the

Department of Transportation.

(13) Carrier shall not be liable in any event for any

consequential or special damage arising from

carriage subject to this tariff, whether or not

carrier had knowledge that such damages might be

incurred.

(14) Whenever the liability of carrier is excluded or

limited under these conditions, such exclusion or

limitation shall apply to agents, servants or

representatives of the carrier and also any

carrier whose aircraft is used for carriage and

its agents, servants or representatives.

(15) Time limitations, claims

(a) No action shall lie in the case of damage to

baggage unless the person entitled to

delivery complains to an office of carrier

forthwith after the discovery of the damage,

and at the latest, within seven (7) days from

the date of receipt; and in the case of delay

or loss, unless the complaint is made at the

latest within twenty-one (21) days for all

carriers from the date on which the baggage

has been placed at his disposal (in the case

of delay) or should have been placed at his

disposal (in the case of loss). Every

complaint must be in writing and dispatched

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within the times aforesaid. Where carriage

is not "international carriage" as defined in

the convention, failure to give notice shall

not be a bar to suit where claimant proves

that:

(i) It WAS not reasonably possible for him

to give such notice, or

(ii) That notice WAS not given due to fraud

on the part of carrier, or

(iii) The management of carrier had knowledge

of damage to passenger's baggage.

(b) Any right to damages against carrier shall be

extinguished unless an action is brought

within two (2) years reckoned from the date of

arrival at the destination or from the date

on which the aircraft ought to have arrived,

or from the date on which the carriage

stopped.

(F) Gratuitous transportation

(1) Gratuitous transportation by carrier of persons as

hereinafter described shall be governed by all the

provisions of this rule, except subparagraphs (2)

and (3) which follow, and by all other applicable

rules of this tariff.

(a) Transportation of persons injured in aircraft

accidents on the lines of carrier and

physicians and nurses attending such persons.

(b) Transportation of persons, the object of

which is that of providing relief in general

epidemics, pestilence or other calamitous

visitation.

(c) Transportation of persons, which is required

by, and authorized pursuant to part 223 of

the economic regulations of the department of

transportation.

(d) Transportation of persons which is subject to

the convention.

(e) Transportation of officers, employees and

servants of carrier traveling in the course

of their employment and in the furtherance of

carrier's business.

(2) Except with respect to gratuitous transportation

of persons described in paragraph (F) (1) above,

carrier in furnishing gratuitous transportation

shall not be liable (the provisions of Rule 55

(liability of carriers) to the contrary

notwithstanding) under any circumstances, whether

of its own negligence or that of its officers,

agents, representatives or employees, or

otherwise, and the person using such free

transportation, on behalf of himself/herself,

his/her heirs, legal representatives, defendants

and other parties in interest, and their

representatives, assignees, releases and agrees to

indemnify carrier, its officers, agents,

representatives and employees from all liability

(including cost and expenses), for any and all

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delay, and for failure to complete passage, and

from any and all loss or damage to the property of

such person.

(3) Except with respect to gratuitous transportation

of persons described in paragraph (f) (1) above,

carrier, in furnishing gratuitous transportation,

shall not be liable (the provisions of Rule 55

(Liability of Carriers) to the contrary

notwithstanding) under any circumstances whether

of its own negligence or that of its officers,

agents, representatives or employees, or

otherwise, and the person using such free

transportation, on behalf of himself/herself,

his/her heirs, legal representatives, defendants

and other parties in interest, and their

representatives, assignees, releases and agrees to

indemnify carrier, its officers, agents,

representatives and employees from all liability

(including cost and expenses) for any and all

death or injury to such person (see note).

Note: Except to the extent provided in Rule 55

(liability of carriers), with respect to C.A.B.

No. 516, issued by Airline Tariff Publishing

company, agent, rules affecting liability of

carriers for personal injury or death are not

permitted to be included in tariffs filed pursuant

to the laws of the United States, and paragraph

(f)(3) Is included herein as part of the tariff

filed with governments other than the United

states and not as part of C.A.B. no. 516, issued

by Airline Tariff Publishing Company, agent, filed

with the Department of Transportation.

(G) Mobility aids

(1) Notwithstanding the normal carrier liability as

contained in this rule, the limit of liability

will be waived for claims involving the loss of

damage to, or delay in delivery of mobility aids,

when such items have been accepted as checked

baggage or otherwise. In the event that a

mobility aid is lost or damaged, compensation is

to be based on the cost of the repair or

replacement value of the mobility aid.

(2) Mobility aids include physical items which

passengers with disabilities have been

prescribed by a physician or other licensed

medical professional to compensate for or

alleviate their disability such as the following:

(a) An electric wheelchair, a scooter or a

manually operated rigid frame wheelchair

(b) A manually operated folding wheelchair

(c) A walker, a cane crutches or braces

(d) A device that assists the person to

communicate

(e) A portal oxygen concentrator and

(f) A prosthesis or similar medical device

Note: For greater certainty, medication and/or

similar products which are taken orally, topically

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or by injection, as well as syringes and medical

supplies used to provide such medication to a

person do not constitute a mobility aid.

(3) In the event that a mobility aid is lost or

damaged while in the care of the air carrier:

(a) The carrier will immediately provide a

suitable temporary replacement without charge

until such time as the aid is located and

made available to the passenger (including

repairs, where needed) or replaced as per the

provision below:

(b) If a damaged aid can be repaired, in addition

to (a) above, the air carrier will arrange,

at its expense, for the prompt and adequate

repair of the aid in Canada and return it to

the passenger as soon as possible upon the

latter's return to Canada.

(c) If a damaged aid cannot be repaired or is

lost and cannot be located within 96 hours

following the passenger's return to Canada,

the carrier will in addition to (a) above,

replace it with a similar aid or reimburse

the passenger for the replacement value of

the damaged or lost aid, as determined by the

carrier, acting in good faith. The original

aid, if subsequently found, will become the

property of the carrier, who may then make

use of or dispose of the same as the carrier

sees fit.

(H) Service animals

Should injury or death of a service animal result from

the fault or negligence of the carrier, the carrier

will undertake to provide expeditiously, and at its own

expense, medical care for or replacement of the service

animal. Service animal means an animal that is

required by a passenger with a disability for

assistance and is certified, in writing, as having been

trained by a professional service animal institution to

assist a passenger with a disability and which is

properly harnessed in accordance with standards

established by a professional service animal

institution.

(I) Claims made regarding delays, cancellations or denied boarding

(1) Passengers must submit claims made directly to the Carrier

and allow the Carrier 30 days or such time as prescribed by

applicable law (whichever is the shorter time period) to

respond directly to them before engaging third parties to

claim on their behalf.

(2) The carrier will not process claims submitted by a

third party if the passenger concerned has not

submitted the claim directly to the carrier and

allowed the carrier time to respond, in accordance

with the above.

(3) In the event that a passenger does not have the

capacity to submit a claim personally, the legal

guardian of said passenger may submit a claim to

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the carrier on the passenger's behalf. The

carrier may request evidence that the legal

guardian has authority to submit a claim on the

passenger's behalf.

(4) A passenger may submit a claim to the carrier on

behalf of other passengers on the same booking.

The carrier may request evidence that the

passenger has the consent of other passengers on

the booking to submit a claim on their behalf.

(5) The carrier will not process claims submitted by a

third party unless the claim is accompanied by

appropriate documentation duly evidencing the

authority of the third party to act on behalf of

the passenger.

(6) Passengers are not prohibited by this clause from

consulting legal or other third party advisers

before submitting their claim directly to the

carrier.

(7) Any payment or refund will be made by cheque,

email transfer or bank transfer directly to the

passenger, at the choice of the carrier. The

carrier may request evidence that the bank account

is held by the passenger concerned.

(8) The passenger or his legal guardian commits not to assign

any right to compensation, damages or refund that he could

hold against the Carrier. Subject to the applicable law,

any assignment of the passenger’s rights to compensation,

damages or refund shall be deemed null and void.

(9) In the case of a compensation claim under APPR, the

passenger must submit the claim to the Carrier before the

first anniversary of the day on which the flight delay or

cancellation occurred.

Rule 60 Reservations and Seat Selection

†

(A)

General

A ticket will be valid only for the flight(s) for

which reservation(s) shall have been made, and

only between the points named on the ticket or

applicable flight coupons. A passenger holding an

unused open-date ticket or portion thereof or

miscellaneous charges order for onward travel, or

who wishes to change his/her ticketed reservation to

another date, shall not be entitled to any preferential

right with respect to the obtaining of a reservation.

(B) Personal data

The passenger recognizes that personal data has been given to

Carrier for the purposes of making a reservation for carriage,

obtaining ancillary services, facilitating immigration and entry

requirements, and making available such data to government

†

Tracked changes applicable to/from Canada and annotated throughout the

entirety of Rule 60 are effective August 14, 2024, pursuant to Order No.

2021-A-3 of the CTA.

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agencies. For these purposes, the passenger authorizes Carrier

to retain such data and to transmit it to its own offices, other

Carriers, or the providers of such services, in whatever country

they may be located. All passenger information shall be handled

in accordance with

(C) Conditions of reservations

(1) A reservation for space on a given

flight is valid when the availability and

allocation of such space is confirmed by

the carrier or its agent and entered into the carrier's

reservation system. A validated ticket will be issued to

the passenger subject to payment or other satisfactory

credit arrangement, provided that all applicable

requirements are complied with, including any requirement

set out in applicable fare rule, such as ticketing time

limits. Reservation of space may be cancelled by carrier

without notice if these requirements are not complied with,

including if ticket is not issued within the ticketing time

limit stated in applicable fare rule.

(2) Reservations requested from any carrier or authorized

agency will be accepted subject to the ticketing

provision of the rule governing the fare used.

.

(3) If a passenger requires a special meal, he/she

must enquire as to the availability thereof when

making the reservation (or changing a reservation)

or within the time limits published by the

carrier. Otherwise, the carrier cannot guarantee

the presence of said special meal on board the

flight concerned. If, due to operational

constraints, certain requests cannot be met, the

carrier may not be held liable in any way on this

ground.

(D) Communication charges

The passenger will be charged for any communication

expense paid or incurred by carrier for telephone,

or any other means of communication arising from a special

request of the passenger concerning a reservation.

(E) Seat Allocation on flights operated by KLM

(1) (a)(i) KLM does not guarantee allocation of any

particular space in the aircraft.

Note: Carrier has a supplemental seating policy (and

related procedures) for passengers under the

age of 14 travelling with a parent or guardian

traveler to ensure that reasonable efforts are

made by the carrier prior to check-in, at time

of check-in and by airport and in-flight agents

to seat the child next to their parent or

guardian traveler, free of charge (see

paragraphs (I) and (J) in this rule).

(ii) KLM reserves the right to change passenger

seating at any time after booking, in certain

circumstances such as schedule irregularity, aircraft

substitution, or if the seat is needed to accommodate

the needs of a passenger with a disability. The seat

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fee will then be refunded automatically or upon

request, unless passenger is accommodated in an

equivalent seat to his/her satisfaction

(iii) Exit row seats are only available and offered to

passengers 12 years of age and older who are able to

read, understand, and provide oral instructions in

English or French, are able to visually assess if it

is safe to open the emergency door, are free of any

disability, condition, reduction in mobility or

responsibility such as attending to another person

that may prevent them from performing emergency exit

functions, and are able to reach and operate the

emergency exit and willing to assist in evacuating

the aircraft in the event of an emergency (see also

paragraph (4)(b) below).

Passengers who attest, at time of booking, that they

qualify for sitting in an exit row seat have the

obligation of informing KLM should any of

these qualifications change after booking.

(b) i) Passengers travelling on a Standard or Flex fare,

children traveling alone, passengers with reduced

mobility can select a non-Seat Option in

Economy Class free of charge and subject to

availability.

(ii) For passengers travelling on a Light/Basic fare,

the seat selection is a paid option but they can

select a non-seat option in Economy class free of

charge and

subject to availability at the time of online

check-in, which commences 30 hours prior to

departure.

The price of the non-Seat Option depends on the

destination, the travel dates and the selected fare.

The price will be displayed when purchasing the

ticket or from the "My bookings" section of the

website.

(iii) Passengers travelling in Business class can select a

non-seat option free of charge at any time subject to

availability

(c) Chargeable seats changes:

(i) it is possible to change a chargeable seat on the

same flight or to a new flight - additional costs may

apply

(ii) it is possible to change a chargeable seat for

another type of chargeable seat at an additional

charge

(iii) it is possible to change a chargeable seat to a less

expensive seat, however no refund applies for any

difference in price

(iv) it is possible to cancel a chargeable seat, but a

refund is not allowed in case of a voluntary

cancellation, except in cases when, after a voluntary

flight change, there are no seats of that category

available on the new flight.

In this case the passenger may apply for a full

refund.

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(2)

Seat Options: available in the Economy cabin on Long Haul

Flights

“Extra Legroom seat”:

depending on the aircraft, these seats

are located next to the emergency exit

doors or in some rows other than those

located next to the emergency exit

doors. This Seat option is available

for all flights and the price varies

depending on the destination and

travel dates.

Duo seat: seat in a row of 2 in the Economy Cabin on

a Long-Haul Flight, located in rows

containing only 2 seats. Duo Seats in a

row of 2 may also be reserved

individually on long-haul flights. The

price varies according to the destination

and the travel dates.

(c)

“Front Section Seat”: seat located in the first 2-4 rows

of the Economy Cabin. The location

and number of these seats depend on

the aircraft type. For long-haul

flights, this option allows to

exit the aircraft among the first

passengers. The price varies

according to the destination and

the travel dates

"Long-haul flights": A long-haul flight with an KLM

flight number and provided by

KLM , offering the opportunity to

reserve a seat option.

"Short-or medium-

haul flights": A short-or medium-haul flight

with a KLM flight number and

provided by KLM , offering

the opportunity to reserve a seat

option.

(3) Reservation conditions and restrictions for a Seat Option

(a) A customer may purchase a seat option, subject to

availability, for certain KLM long-haul

flights:

(i) When purchasing a ticket online,

(ii) After purchasing a ticket, in the "Check-in"

or "Your Bookings" section of our the

website,

(iii) During the online check-in process

(v) At the airports, KLM ticket offices, centres,

and through passenger’s travel agent.

(b) A customer travelling on a flying blue award

ticket can reserve a seat option in the "check-in"

or "your Bookings" sections of the website

after purchasing the ticket or during the online

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check-in process.

(c) A customer traveling on a group ticket can reserve

a seat option during the online check-in process

and at certain interactive kiosks or check-in

counters in certain airports.

(d) A customer may reserve a seat ’Extra Legroom Seat’ on

certain KLM medium-haul flights:

(i) During the online check-in process

(ii) At the airports.

(e) Seat options are subject to an additional fee

and are offered exclusively to customers

traveling in the Economy Cabin on long-haul

flights. On short-and medium-haul flights,

’Extra Legroom Seat’ is the only seat option offered.

(f) This option cannot be booked online when purchasing the

ticket in the following cases:

(i) Customers with reduced mobility who require special

services must contact the Saphir services (via the

“Contact Us” section of KLM Website) before

booking a Seat Option.

(ii) Children traveling alone and benefiting from the

Unaccompanied Minor service

(g) Customers can pay the seat option using one

of the following payment cards:

(i) American Express, Mastercard/Eurocard,

Visa, Diners, UTAP, JCB.

(ii) Customers holding a flying blue card can

use their miles to pay for the seat

option in the "check-in" or "your

Bookings" sections of the website

after purchasing a ticket.

(iii) BlueBiz members can use their blue

credits to pay for the seat option.

(h) KLM will make every effort to respect

any seat option assignment reserved according

to the present conditions. The customer is

informed by the present conditions that KLM

may be required to modify seat option

assignments for operational reasons related

to security and/or safety measures or

operational irregularities, even after

boarding and seat assignment. KLM

cannot be held responsible in this case.

Customers not benefiting from a seat option

reserved under the present conditions will be

reimbursed the price of the seat option

according to the terms listed in Article 5

below.

(i) A seat option reserved by a customer is

non-transferable.

(j) A seat option reserved by a customer may be transferred

to another flight; additional costs may apply.

To do so, the customer must contact the point of sale,

no later than 30 hours prior to their new departure

time.

(k) A seat option reserved by a customer may be

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exchanged for the purchase of a more

expensive seat option, subject to

availability. This may be done during the

online check-in process, at an interactive

kiosk at the airport or at an KLM

point of sale. In this case, the customer

must pay the price difference between the 2

seat options.

Exchanging a seat option for a less expensive

seat option is permitted through a KLM

ticket office or call center. In this

case, however no refund applies for any difference in

price.

( 4) Conditions of use for seat options

by reserving a seat option, the customer agrees to meet

the following cumulative conditions:

(a) The customer must possess the capacity to enter

into contractual relations.

(b) if the customer chooses a seat option located near an

emergency exit, he or she must be able to assist in the

event of an evacuation and must therefore fulfil the

attribution criteria defined by air regulations;

for safety and security reasons, occupancy of these seats

is limited to passengers able to understand safety

instructions and meet the physical requirements (see

also paragraph (1)(a)(iii) above.

This provision, undertaken in an effort to facilitate

rapid access to emergency exits, notably excludes

assignment of these seats to the following persons:

(i) Passengers with a disability (traveling with or

without a service animal)

(ii) pregnant women

(iii) Passengers of

size needing an extension belt

(iv) Customers traveling with Infants and/or Children

up to and including 11 years of age

(v) Children of any age traveling alone and benefiting

from the Unaccompanied Minor service

(vi) Passengers traveling with a pet in the cabin

(vii) Passengers unable to fully understand or act upon the

safety instructions.

(viii) Customers using a portable oxygen kit (e.g . Wenoll

WS120) provided by the airline or customers using

their own respiratory devices (personal oxygen

concentrator, respirator, etc.)

(c) Seat options may be located near offices or

restrooms

(d) When reserving a seat option, the customer agrees

to provide KLM with exact information and

refrains from reserving if he or she does not meet

the present conditions. Failure to do so will

result in the company assigning a different seat

to the customer.

(e) A customer reserving a seat options can only do so

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in his or her own name or for a person who has

duly assigned the customer the authority to

reserve a seat option in his or her name and

account, hereafter named "mandate passenger". In

this situation, the mandate passenger is deemed to

be familiar with and have accepted the present

conditions, and the customer guarantees the

respect of the mandate passenger for all the

present conditions.

5) Refund conditions for seat Options.

(a) A customer having reserved a Seat Option may

only obtain a refund for the price of the

Seat Option in the following situations:

(i) The flight for which the passenger reserved

the seat option is canceled and the seat

option could not be provided on the

replacement flight

(ii) The seat option was not assigned to the

customer by KLM due to

operational reasons related to

operational irregularities or security

and/or Safety requirements.

(iii) the Customer purchased a Flex Fare and canceled

his or her entire trip.

(b) A customer may request a refund for the price

of a seat option by filing out an online

claim form, accessible via the "contact US"

section on our website.

(c) A customer having reserved a seat option will

not be able to obtain a refund for the price

of the seat option notably in the event that

the customer has not respected or fulfilled

the present conditions or if the customer is

upgraded to the business cabin after purchasing a

ticket for the Economy Cabin.

(d) In case the Customer purchases a paid upgrade, the

Price of the Seat Option will then be deducted from

the price of the Upgrade Option, or the price of the

Seat Option will be refunded.

(6) Miscellaneous

Customers holding a flying blue card can receive

the following services by entering their card

number when purchasing their ticket.

(a) Customers holding an KLM and KLM

Flying Blue Platinum or Club 2000* card can

reserve one seat option at no extra charge.

(b) Customers holding an KLM and KLM

Flying Blue Gold Card can reserve one seat option

and receive a 50% discount on the rate defined

in the present conditions.

(c) Customers holding an KLM and KLM

Flying Blue Silver Card can reserve one seat

option and receive a 25% discount on the rate

defined in the present conditions.

If the customer fails to indicate that he or she

holds a Flying Blue or Club 2000 card at the time

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of purchase, he or she may reserve a seat option

at the price defined in the present conditions.

*or Skipper

(7) Force Majeure

KLM will not be held responsible nor be considered as

having failed in their obligations in the event of the non-

performance of all or part of the reserved services if this

breach is due to a case of Force Majeure as defined in

Rule 1 in this Tariff .

In this event, the Customer may not claim any indemnity,

interest or compensation as result of a direct or indirect

prejudice suffered by the non-delivery of services.

(F) Communications costs upon cancellation

Communications costs upon cancellation except as otherwise

provided in this tariff, whenever a passenger cancels

reservations made for him/her and such cancellation is not

subject to a service charge, carrier will require payment from

the passenger to cover the communications costs of making such

reservations and subsequent cancellation thereof.

(G) Cancellation of reservation

(1) If a passenger does not check in for flight, the

carrier may cancel his/her reservation for the onward

or return legs, unless the passenger has informed

the carrier in advance and in compliance with the

fare conditions (see Rule 65

"tickets").

(2) The transportation security agency's (TSA) secure

flight program requires that KLM collect

the following additional information from

passengers when making a reservation to fly

within, into or out of the United States:

(a) Full name (required), as it appears on

government-issued i.d. approved for use when

travelling.

(b) Date of birth (required)

(c) Gender (required)

(d) Address number (optional)

KLM may cancel a reservation if the

reservation does not include the required secure

flight passenger data (full name, date of birth,

and gender) at least 72 hours prior to the

scheduled departure. This cancellation policy

applies to all KLM tickets, including

tickets for KLM codeshare partners' flights.

(H) Time to think option (TTT)

KLM proposes Time To Think option when booking online

(for a flight with an KLM flight number); the Time To Think

option allows to guarantee the booking and the fare for up to

3 days and is proposed during the booking process, on the

payment page. The price varies according to the destination and

travel cabin. The TTT option is charged per passenger and

the customer is informed that the TTT option amount is

non-refundable.

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Note: the duration of the Time To Think period varies

depending on the destination and the date of booking.

(I) Families traveling with children

For families travelling with a child age 14 or

younger, KLM will reserve the seats free of

charge two days before the flight departure. To

make this possible, all of the family members must

be included in the same booking file. The seat

location is indicated on the boarding passes

provided during online check-in or at the airport.

However, if specific seats are required, the

families can choose the seats in advance. In this

case, families will pay online, either when

booking or later in the "my bookings" section of

the website. The choice of standard seat for a fee is not

available online for families traveling with infants under 2

years of age. To purchase this service, Passengers should

contact the carrier after purchasing the ticket.

(J) KLM has a supplemental seating policy for

passengers under the age of 14 travelling with a

guardian traveler to ensure that a reasonable

efforts are made prior to check-in, at time of

check-in and by airport and in -flight agents to

seat the child next to their guardian traveler

free of charge. Such efforts include:

(1) The possibility of selecting adjoining

seats online:

a) passengers travelling on

a standard fare to Europe can select a non-seat

option Economy Class seat free of charge

subject to availability

(b) passengers travelling on a Light/Basic fare to Europe

or on a standard fare to other areas can select a non-

Seat Option Economy class free of charge and subject

to availability at the time of online check-in, which

commences 30 hours prior to departure

(c) passengers travelling in Business class can select

a non-Seat Option free of charge at any time subject

to availability

(2) If unavailable on-line and if requested

by customer, check-in agents attempting

to locate adjoining seats at check-in;

(3) If efforts are unsuccessful at check-in

gate agents attempting to locate adjoining

seats at boarding, or if unavailable,

requesting volunteers to change seats.

(4) If efforts are unsuccessful at boarding,

flight attendants requesting volunteers

to change seats on board

(K) Children under age 5 must be accompanied by an

adult age 18 or older when travelling . The

accompanying adult must occupy a seat in the same

cabin and be seated adjacent to the young child.

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(L) Customers Parent, guardian or tutor should always indicate in

their booking that they are travelling with children.

(1) The carrier will facilitate the assignment of a seat to a

child Who is under the age of 14 years by offering at no

additional charge:

(a) in the case of a child who is 4 years of age or

younger, a seat that is adjacent to their parent,

guardian or tutor’s seat

(b) in the case of a child who is 5 to 11 years of age, a

seat that is in the same row as their parent,

guardian or tutor’s seat, and that is separated from

the parent, guardian or tutor’s seat by no more than

one seat

(c) in the case of a child who is 12 or 13 years of age,

a seat that is in a row that is separated from the

row of their parent, guardian or tutor’s seat by no

more than one row.

(2) If a passenger is assigned a seat in accordance with (1)

above that is in a lower class of service than their ticket

provides, the carrier will reimburse the price difference

between the classes of service

(3) If the passenger chooses a seat that is in a higher class

of service than their ticket provides, the carrier will

request supplementary payment representing the price

difference between the classes of service.

(M) Advance seat selection applicable fees per segment

For the Basic/Light fares, the price depends on the destination

and the travel dates.

The price will be displayed when purchasing the ticket

from the "My bookings" section of the website

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Rule 61 Capacity Limitations

(A) A reservation for space on a given flight is valid only

when the availability and allocation of that space is

confirmed at such fares by the carrier.

(B) KLM will limit the number of passengers carried on any

one flight in any fare class or cabin, and such fares and fare

classes will not necessarily be available on all flights or in

all markets. The number of seats which KLM will limit the number

of passengers carried on any one flight in any fare class or

cabin, and such fares and fare classes will not necessarily be

available on all flights or in all markets. The number of seats

which KLM makes available on a given flight is determined by

KLM’s best judgment of the anticipated total passenger load on

each flight.

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Rule 65 Tickets†

Rule 65 Tickets

†

A) General provisions

(1) (a) The Ticket evidences, until proven to the contrary, the

existence of the conclusion and content of a Contract

of Carriage between the Carrier and the Passenger whose

name is shown on the Ticket.

Such ticket shall entitle the Passenger to

transportation only between points of origin and

destination and via the routing designated thereon.

(b) The Carriage service is only provided to the

Passenger(s) named on the Ticket.

Passengers must therefore be able to provide the

Carrier with proof of their identity, as well as the

identity of those for whom they are responsible, at any

time during their journey.

(2) A ticket will not be issued and in any case Carrier will

not be obliged to carry until the Passenger has paid the

applicable fare or has complied with credit arrangements

established by Carrier.

(3) In the event that Carrier does not have reliable

confirmation that payment has been validly made, or, if

Carrier advises Passenger for the need for additional

information, Carrier may request additional information

from the Passenger(s) and/or, when a ticket was paid by a

person who is not the passenger.

Carrier may request the presence of the cardholder at the

airport any time after ticket issuance including at check-

in, prior to travel or after travel has commenced.

Carrier also reserves the right to require another form of

payment should a Passenger not be able to reliably confirm

that payment was validly made and/or provide the additional

information requested.

thereon.

(4) (a) The carrier reserves the right to check the identity

documents of its Passengers.

(b) Certain tickets, which are sold at reduced fares, are

partially or totally non-refundable or non-changeable.

It is up to the passenger to consult the conditions

applicable to the use of their ticket and, where

applicable, to take out the appropriate insurance to

cover the circumstances under which they would have to

cancel or modify their journey.

(c) Tickets are valid for travel only when used in

accordance with all terms and conditions of sale.

Terms and conditions of sale include but are not

limited to:

†

Tracked changes applicable to/from Canada and annotated throughout the

entirety of Rule 65 are effective August 14, 2024, pursuant to Order No.

2021-A-3 of the CTA.

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(1) the passenger's itinerary, as stated on the

ticket or in the passenger's reservation record

(2) any requirement associated with the passenger's

fare level (for example, age in the case of

children's discount) or specific

conditions.

(3) any requirement that the passenger stay over a

specified date or length of time (for example

weekend) at the destination specified on the

ticket.

(d) As the ticket is subject to mandatory formal

conditions, the ticket shall at all times remain the

property of the issuing carrier.

(e) A ticket that has been modified by a person

other than the carrier or one of its authorized agents

shall not be valid for carriage.

(5) Ticketing fee:

An additional non-refundable ticketing fee shall be

included in the total fare quoted to the passenger at the

time of ticketing.

Point of sale Channel Fee

USA, including KLM telephone no fee applies

Puerto Rico and sales

Virgin Islands

and Canada KLM website no fee applies

www.klm.ca

Airport and city ticket offices

First USD120 / CAD120

Business USD120 / CAD120

Premium Economy USD100 / CAD100

Economy USD 90 / CAD 90

In addition,

tickets for the following will not incur the service fees:

Unaccompanied Minors

Groups

Frequent Flyer Awards

Industry Discounts

Passengers with Disabilities

Reissues

EMD’s

(6) Reissue service fee

A fee of USD 50/CAD 70 will be charged by KLM city

and airport ticket offices (CTO and ATO) for the voluntary

reissue of tickets originally purchased through external

ticketing sources. The above reissue service fee will also

be charged by KLM direct sales service centers or

sales and service centers (SSC) for voluntary reissue of

tickets purchased through external ticketing sources.

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The reissue service fee is collected once per passenger,

per ticket, and is applicable for all itineraries.

Exception: Reissue service fee is not applicable to:

(a) tickets with infant's discounts;

(b) involuntary reissues due to flight

irregularities;

(c) tickets originally issued by AF/KL/DL/AZ

through direct sales channels (CTO, ATO,

SSC, AirFrance.com, KLM.com, Delta.com,

Alitalia.com);

(d) tickets reissued on Delta.com;

(e) documents reissued against a previously

issued EMD or service recovery voucher;

(f) revalidations;

(g) Flying Blue (AFKL) and SkyMiles (DL)

upgrades;

(h) military and government fares;

(i) for ATO/CTO only: tickets originally

issued by Kenya Airways (KQ) direct sales

channels.

(7) Fares applicable only for ticketed itinerary

Fares apply for travel only between the points for which

they are published. Tickets may not be issued at fare(s)

published to and/or from a more distant point(s) than the

points being traveled, even when issuance of such tickets

may produce a lower fare.

(8) KLM prohibits the practices commonly known as:

(a) “Back to back ticketing":

the purchase or usage of two or more tickets issued at

round trip fares, or the combination of two or more

round trip fares end to end on the same ticket for the

purpose of circumventing minimum stay requirements

(b) "Duplicate bookings":

carrier does not permit a passenger to hold more than

one confirmed reservation/ticket on the same departure

flight/origin and destination for the same travel date

(c) "Throwaway ticketing":

the purchase or usage of round-trip fares for one way

travel

(d) “Hidden City/Point beyond ticketing":

the purchase of a fare from a point before the

passenger's actual origin or to a point beyond the

passenger's actual destination. Accordingly, passenger

shall not purchase one or more tickets or use flight

coupons in one or more tickets in order to obtain a

lower fare than could otherwise be applicable.

(9) Erroneous Fares:

KLM will exercise reasonable efforts to ensure that

all fares it publishes are accurate and available for sale,

but KLM, as a policy, does not file nor intend to

file tickets priced at a zero fare or that are erroneous or

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reasonably apparent as erroneous. If an erroneous fare is

inadvertently published for sale and a ticket is issued at

the erroneous fare before it has been corrected, KLM

reserves the right to cancel the ticket purchase and refund

all amounts paid by the purchaser or, at the purchaser’s

option, to reissue the ticket for the correct fare.

In this event, KLM will also reimburse any

reasonable, actual, and verifiable out-of-pocket expenses

incurred by the purchaser in reliance upon the ticket

purchase. The purchaser must provide receipts or other

evidence of such actual costs incurred in support of any

reimbursement request.

(10) Duplicate, Fictitious and Impossible/Illogical Bookings

KLM prohibits duplicate, impossible, or fictitious

bookings, including but not limited to multiple conflicting

itineraries for the same passenger on the same day or

bookings with connections that depart before the arrival of

the inbound flight. KLM reserves the right to cancel

any such booking which has not been ticketed, and to cancel

and refund any such booking which is ticketed at a

refundable fare.

(B) Validity

(1) General

The ticket is good for carriage from the

airport at the place of departure to the airport at the

place of destination via the route shown therein and for

the applicable class of service. Each flight coupon will be

accepted for carriage on the date and flight for which

a confirmed reservation has been made.

(2) Period of validity

A ticket is valid

• for one year, as from the original date of issuance

and travel must once travel has commenced, then all

travel must be completed within one year from the date

on which travel commenced, unless otherwise specified

on the ticket.

• If a ticket is exchanged or reissued:

(a)

a wholly unused ticket must be exchanged within the

original validity period of one year and will be

given a new ticket issue date based on the date of

exchange.

(b)

If travel has commenced, then the ticket must be

reissued and all travel completed within one year

from the date on which travel commenced.

Note: certain fares may have different periods of

validity, in which case the specific rules

associated with the fare will take precedence.

(3) Illness

(a) In the event of illness of the passenger before

the start of the journey, the fare conditions

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shall apply.

(b) If, after having started their journey, a

passenger is prevented, for health reasons, from

continuing their journey during the validity

period of the ticket, the carrier may extend the

validity of the ticket upon presentation of an

appropriate medical certificate attesting to the

health reasons that prevented the passenger from

continuing with the journey and that such health

reasons were not known at the time of reservation,

until the date on which the passenger is once

again in a position to travel or until the date of

the first available flight.

Said extension shall only start at the point at

which the journey was interrupted and shall be

valid for carriage in the class of the fare paid.

If the unused flight coupons contain one or more

agreed stopping places, the validity of the ticket

may be extended by three months at the most, as

from the date shown on the medical certificate

submitted. In the same way, the carrier may, on

request,extend the validity of tickets for

immediate family members accompanying the

passenger, subject to compliance with the

conditions of proof specified above.

(4) Death

(a) Death of the customer before/after the start of

the journey:

the Refunds Department shall refund the cost

of the ticket to the customer’s beneficiary.

(b) Before the start of the journey, people who

originally intended to travel with the deceased

customer or in the event of a death in the

customer’s immediate family:

please see the “Case of Force Majeure” in

paragraph (6) below.

(c) In the event of the death of a passenger during a

journey, the tickets of the persons who are

accompanying the deceased passenger may be changed

either by waving any minimum stay requirements or

by extending the validity period of those tickets.

In the event of the death of an immediate family

member of a passenger whose journey has started,

the validity of their tickets and of those of the

members of their immediately family travelling

with them may be changed in the same way. Any

change mentioned above may only be made after

receipt of a valid death certificate.

The foregoing extension shall only begin at the

point that the journey is interrupted and shall be

valid for carriage in the class of the fare paid

(including taxes).

Any extension cannot exceed forty-five (45) days

from the date of death.

(5) An Electronic Miscellaneous Document issued without

definite date of passage must be presented for a

ticket within one year from the date of issue;

otherwise, it will not be honored for a ticket.

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(6) Case of Force Majeure

Where the passenger has a ticket that he/she has not

used or that he/she has used partially and that

passenger is unable to travel due to a case of Force

Majeure, as defined in Rule 1 (Definitions), the

carrier shall provide the passenger with a credit note

corresponding to the fare (including taxes) of his/her

non-refundable and/or non-changeable ticket, valid for

one year, which can be used for a subsequent journey

on flights provided by the carrier, subject to the

applicable service expenses, provided that the

passenger notifies the carrier as soon as possible and

provides evidence of the case of force majeure.

(C) Coupon order of use

(1) Flight coupons will be honored only in the

order in which they are issued.

(2) Any non-compliant use by the passenger (for example, if

he/she does not use the first coupon or if the coupons are

not used in the order in which they were issued) noticed on

the day of travel, will result in the obligation to pay an

extra fixed fee at the airport amounting to:

(a) EUR125/CAD 190 for flights in Europe (including

metropolitan France and Corsica) in Economy and

EUR 300/CAD 450 in Business class.

(b) EUR 500/CAD 750 for an economy intercontinental

flight.

(c) EUR 1,500/CAD 2250 for a business intercontinental

flight.

(3) In order to be able to collect their checked baggage if the

passenger decides to cut the journey short, and does not

use all of the flight coupons, he or she may be liable to

pay a fixed rate fee of no more than EUR 300/CAD 450.

(D) Invalidated ticket

(1) A ticket is invalidated as the result of the passenger’s

non-compliance with any term or condition of sale, such as:

(a) if it used for travel to a destination other than that

specified on the ticket,

(b) if the passenger fails to comply with applicable stayover

requirements,

(c) if the passenger does not meet the purpose of status

requirement associated with the fare category on the

ticket,

(d) if KLM determines that the ticket has been

purchased or used in a manner designed to circumvent

applicable fare rules.

(2) Where a ticket is not valid as the result of the passenger's

non-compliance with any term or condition of sale,

KLM has the right in its sole discretion to:

(a) cancel any remaining portion of the passenger's

itinerary or bookings,

(b) confiscate or revoke any unused portion of the ticket,

(c) refuse to board the passenger or check the passenger's

baggage, and/or

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 65 Tickets†

(d) assess the passenger for the reasonable remaining value

of the ticket, which shall be no less than the

difference between the fare actually paid and the

lowest fare applicable to the passenger's actual

itinerary.

(E) Non-transferability

A ticket may not be transferred. If a person other than the

person who is to travel presents a ticket for carriage or

refund purposes, the Carrier shall not assume any liability

if, while acting in good faith, it carries or refunds the

person who presents the ticket.

The purchaser of the ticket and the passenger are

responsible for ensuring that the ticket accurately states

the passenger's name. Presentation of a ticket for

transportation by someone other than the passenger named on

the ticket renders the ticket void.

(F) Identification of the carrier

The carrier identification may be shown as an abbreviation on

ticket, using its Airline designator code (as defined in Rule 1)

or in any other form. The carrier's address is deemed to be that

of its registered office or principal place of business.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 70 Check-In and Boarding Times (Applicable for Transportation to/from

U.S.A., US Territories and to/from Canada)

Rule 70 Check-In and Boarding Times (Applicable for Transportation

to/from U.S.A., US Territories and to/from Canada)

(A)

Reservations subject to cancellation for failure to meet Check-

in and Boarding deadlines:

a reservation may be cancelled without any liability towards the

passenger if the passenger does not comply with all applicable

check-in procedures by the check-in deadline for his/her flight,

or if the passenger is not at the gate and ready for boarding by

the applicable boarding deadline.

The check-in and boarding deadlines in effect on the date of

travel will apply and are posted on klm.com.

(B)

Passenger Responsibility to allow sufficient time:

the passenger must arrive at the airport with sufficient time to

comply with all check-in procedures, complete security

screening, comply with all other government requirements and

departure processing, and arrive at the gate by the applicable

boarding deadline.

KLM will not delay flights for passengers who are not at

the gate and ready to board on time, and is not liable for any

loss or expense due to the passenger’s failure to comply with

this provision.

(C) Check-in .:

(1) Recommended:

The passenger is recommended to arrive at the airport at

least 120 minutes prior to scheduled departure time of the

flight on which he/she holds a reservation in order to drop

off the baggage’s and go through the security checkpoints.

(2)

Check-in deadline:

Passengers must check-in, with his/her baggage, if any, at

least 60 minutes prior to scheduled departure time.

(3) Passenger must check in via self-service device, or through

an KLM agent at the check-in counter within the

aforementioned check-in times.

Passengers checking baggage must check-in and drop off

baggage within the above check-in times.

(4) If the passenger’s journey includes subsequent flights, it

is the passenger’s responsibility to check that they are in

possession of all the information relating to Check-in

deadlines for these flights.

(D) Boarding:

the passenger must be available for boarding at the boarding

gate at least 45 minutes prior to scheduled departure time of

the flight on which he/she holds a reservation.

The Carrier may cancel a passenger’s booking if the passenger is

not present at the boarding gate at the latest by the boarding

time specified to the passenger, without any liability to the

passenger.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 70 Check-In and Boarding Times (Applicable for Transportation to/from

U.S.A., US Territories and to/from Canada)

(E)

If passenger fails to meet any of the requirements in this Rule,

KLM may reassign pre-reserved seat and/or cancel the

reservation of such passenger(s) who arrives past the

aforementioned time limits.

Carrier's liability shall be limited to providing a Voluntary

Refund, per Rule 90 - Refunds.

(F) The carrier may not be held liable in any way, in particular for

any loss, damage or disbursement, if a passenger has not

complied with the conditions of this rule.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 75 Currency of Payment

The provisions of this rule are subject to applicable exchange laws

and government regulations.

When used in this tariff, the dollar sign refers to Canadian dollars.

(A) Payment in the country of commencement of transportation

(1) Payment of fares shall be made in the currency of the

country of commencement of transportation, or

(2) in any currency acceptable to the carrier, provided that

the equivalent of the local currency fare is collected at

the bankers' buying rate of exchange in effect on

the date of issuance of the airline transportation

document.

(3) When a transportation document issued outside the country

of commencement of transportation is tendered for payment

(in total or in part), the provisions of paragraph (B)

below shall apply.

(B) Payment outside the country of commencement of transportation

(1) The amount to be paid shall be determined by converting the

total amount to be collected, expressed in the currency of

the country of commencement of transportation, into the

currency of the country of payment at the applicable

bankers' selling rate of exchange in effect on the

date of the transaction.

(2) Payment shall be made with either the currency of the

country of payment, or in any currency acceptable to the

carrier, provided that the equivalent of the local currency

amount of the country of payment established in accordance

with paragraph (B)(1) above is collected at the bankers'

buying rate of exchange in effect on the date of

the transaction.

.

(C) Voluntary rerouting

In the event that voluntary rerouting or cancellation

results in the reassessment of the fare:

(1) The fare will be reassessed in the currency of the country

of commencement of transportation.

(2) The local currency fares to be used will be those

applicable at the time of commencement of transportation.

(3) The IATA rate of exchange to be used will be that

applicable at the time of original ticket issuance.

(D) Refunds

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 75 Currency of Payment

(1) The amount of refund shall be converted using the bankers'

rate applicable on the date of the refund except as

provided in (D)(2) below.

(2) When the original payment has been made in a currency other

than the currency of the country of commencement of

transportation, refunds in the same currency as originally

tendered will be made at the exchange rate used for the

original payment.

E) Additional collection

When an additional collection is made in a country other

than the country of commencement of transportation, the

amount to be collected shall be converted using the

bankers' selling rate applicable on the date of the

additional collection.

(F) Rates of exchange

Rates of exchange apply at the date of payment.

The bankers' rates referred to in paragraph (A) through (E)

above are defined as follows:

the bankers' buying rate or bankers' selling rate means the unit

rate published

(1)in the U.S.A.: each Tuesday in the Wall

Street journal under the heading “Foreign

exchange”.

This rate will be applicable from Wednesday of

each week up to and including the Tuesday of the

following week. When a national holiday falls on

a Monday, foreign exchange rates do not appear in

the Tuesday edition of the Wall Street journal.

In this case, the previous week's rates are used

Through Wednesday instead of Tuesday, and the

Wednesday edition of the Wall Street journal will

be used for the period Thursday through Tuesday.

(2) In Canada: each Friday in the Toronto

Globe & Mail under the heading “Foreign exchange

- mid market rate in Canadian funds”. When

exceptional circumstances prevent the publication

of exchange rates, the rates quoted on the

previous business day, as applicable, will be

used. These rates will be applicable from Monday

of the following week up to and including the

following Sunday.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 80 Revised Routings, Failure to Carry and Missed Connections

(Applicable for Transportation to/from the U.S.A. and Canada)

Rule 80 Revised Routings, Failure to Carry and Missed Connections

(Applicable for Transportation to/from the U.S.A. and Canada)

(A) Changes requested by passenger

(1) When a change can be made at the passenger's request

and subject to payment of any fee set out in the

applicable fare rule, carrier will effect a change in

the routing (other than the point of origin),

destination carrier(s), class of service, flight

coupon(s), travel dates, or will cancel a reservation

provided that such carrier issued the ticket.

(2) The method of effecting the change requested by the

passenger shall be effected by:

(a) endorsement or coupon control of such unused

ticket or flight coupon(s) or,

(b) re-ticketing of the passenger.

(3) Applicable fare

(a) The fare, fees, charges and surcharges applicable

as a result of any such change in routing,

destination, or carrier shall be the new fare,

taxes, fees, charges and surcharges available at

the time the change is made, plus the applicable

change fee or penalty, per applicable fare rule

provided that:

(i) additional passage at the through fare shall

not be permitted unless request has been made

prior to arrival at the destination named on

the original ticket and

(ii) After the carriage has commenced, a one way

ticket shall not be converted into a round

trip or circle trip ticket at the round trip

or circle trip discount for any portion

already flown; and

(iii) after carriage has commenced a

round trip ticket can be converted into a

circle trip ticket, or vice versa provided

that request is made prior to the passenger's

arrival at the destination named on the

original ticket or miscellaneous charges

order.

(b) Any difference between the fare, taxes, fees,

charges and surcharges applicable under subparagraph

(i) above, and the fare, taxes, fees, charges and

surcharges paid by the passenger will be collected

from the passenger by the carrier accomplishing the

rerouting, who will also refund any amount per refund

Rule 90 - Refunds.

(4) Expiration date

The expiration date of any new ticket issued will be the

same as the expiration date of the old ticket.

(5) Time limits on cancellations and charges for late

cancellations will be applicable to revised routings

requested by passenger.

(B) (see Rule 85 -Schedule Irregularities, Delays and Cancellations

of

Flights )

(C) In the event of death, the following provisions will apply for

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 80 Revised Routings, Failure to Carry and Missed Connections

(Applicable for Transportation to/from the U.S.A. and Canada)

passenger's travelling at a fare with rerouting or change of

reservation restrictions:

(1) In the case of death of a passenger, the

accompanying passengers may terminate or

interrupt travel but no later than 45 days

after the travel is interrupted.

(2) In the case of death in the immediate family,

a group fare passenger or an individual

passenger may return to the place of origin

shown on the ticket, without stopovers EN

route, at the same fare on the next available

flight, if death occurred at the point at

which travel is interrupted, but no later

than 45 days after the travel is interrupted.

(3) The ticket of returning passengers will be

endorsed “Return account death .........

(name)”and such endorsement shall be

authenticated by validation or other official

stamp.

(4) A death certificate must be presented at the

time of re-ticketing or in the country where

death occurred.

(D) Missed connections

in the event a passenger misses an onward connecting

flight on which space has been reserved for him/her

because the delivering carrier did not operate its

flight according to schedules, or changed the schedule

of such flight, the delivering carrier will arrange for

the carriage of the passenger or make involuntary

refund in accordance with Rule 85 - Schedule Irregularities,

Delays and Cancellations of Flights )

(E) Free baggage allowance

an involuntary rerouted passenger shall be entitled to

retain the free baggage allowance applicable for the

type of service originally paid for. This provision

shall apply even though the passenger may be transferred

from a Business class flight to an economy class

flight and is entitled to a fare refund.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 85 Schedules, Irregularities, Delays and Cancellation of Flights

(Applicable on KLM operated flights to/from Canada)

Rule 85 Schedules, Irregularities, Delays and Cancellation of Flights

(Applicable on KLM operated flights to/from Canada)

(A)

Schedules

(1) “Schedule irregularity” means any of the following:

(a) Delay in scheduled departure or arrival of a

carrier's flight, or

(b) Flight cancellation or any other delay or

interruption in the scheduled operation of a

carrier's flight, or

(c) Substitution of equipment or of a different

class of service, or

(d) Schedule changes which require rerouting of

passenger at departure time of the original

flight.

(2) The flights and flight schedules listed in the

schedule indicators have no contractual value and

are solely intended to inform passengers of the

flights offered by the carrier. Said schedule

indicators are not definitive and are liable to be

changed after their publication date. On the

other hand, the flight schedules printed on the

carriage ticket are deemed, subject to changes for

reasons beyond the control of the carrier, to be

an integral part of the contract of carriage.

(3) The flight schedules will be issued prior to

acceptance of the passenger's reservation and

reproduced on the ticket. The flight schedules

thus planned may, however, be changed following

the issue of the ticket. In this case, passengers

will be informed if the carrier has their contact

details. Passengers are nevertheless requested to

check with the carrier, before their scheduled

departure date, that the flight schedules shown on

their carriage ticket or their travel memo have not

changed. However, in the event of a schedule change

for safety purposes or situations within the carrier’s

control, as well as outside the carrier’s control, that is

not convenient for the passenger and/or if the carrier is

not in a position to offer a more suitable reservation

within 48 hours, the passenger may benefit from a refund,

as stated in rule 90 refunds.

(4) KLM assumes no responsibility for passenger

making connections not included as part of the

itinerary set out in the ticket. Carrier is not

responsible for changes, error of airports or

omissions either in timetables or other

representations of schedules. KLM will

not guarantee and will not be held liable for

cancellations or changes to flight times that

appear on passengers' tickets due to force

majeure, including labor disruptions or strikes.

(5) it is the passenger’s responsibility to provide

the carrier with their contact details so that

they can be contacted in the event of a change in

the planned schedules as they appear on the

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 85 Schedules, Irregularities, Delays and Cancellation of Flights

(Applicable on KLM operated flights to/from Canada)

ticket.

(6) KLM undertakes to make its best efforts to

carry the passenger and baggage with

due diligence, but no particular time is fixed for the

commencement or the completion of carriage.

Subject thereto carrier may, without notice,

substitute alternate carriers or aircraft and may

alter the route, add stopovers or omit the stopping

places shown on the face of the ticket in case of

necessity.

(B) Cancellations, rerouting, delays

in the case of a schedule irregularity, KLM

shall implement the provisions of this rule

in compliance with APPR unless applicable local law

provides otherwise.

note: this rule is only applicable when a flight is

delayed at departure, not when a flight leaves on

time and is subsequently delayed.

(1) KLM will promptly provide timely updates,

including the reason for the delay or

cancellation:

(a) As soon as KLM is aware of such a

delay or cancellation and then,

(b) At regular intervals of 30 minutes until a

new departure time for the flight is set or

new travel arrangements for passengers have

been made and;

(c) As soon as possible when new information is

available.

(2) The carrier will take all steps required to carry

the passenger and their baggage without delay. In

this respect, and with the aim of avoiding

cancelling the carriage, the carrier may be led to

offer carriage to the passenger in another

aircraft or to make the journey on another

carrier's flights and/or by any other means of

carriage.

(3) Except as otherwise provided for in the convention

and if a passenger has a single contract of

carriage (as defined by convention) that is the

subject of a reservation:

(a) -if the carrier cancels a flight, or

operates a flight that is delayed of three hours or

more after the departure time that is indicated on the

passenger’s original ticket for safety purposes or

situations within its control

the carrier must, in agreement with the passenger:

(i) Carry the passenger on the next flight with

an available seat, without surcharge and,

where applicable, extend the ticket validity

commensurately, or

(ii) Reroute the passenger to the destination

shown on the ticket within a reasonable time,

in whole or in part on the carrier's own

flights or those of another carrier, or by

any other means of carriage agreed on with

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 85 Schedules, Irregularities, Delays and Cancellation of Flights

(Applicable on KLM operated flights to/from Canada)

the passenger. If the fare and charges for

the new routing are lower than the refund

value of the ticket, in whole or in part, the

difference will be refunded to the passenger,

or if the alternate travel arrangements provide

for a higher class of service than the original

ticket, the carrier will not request supplementary

payment or

(iii) Refund the ticket, in accordance with rule

90 - Refunds. if the passenger chooses to no longer

travel or travelling no longer serves a purpose or if

carrier is unable to perform the options stated in

(a)(i) and (ii) above within a

reasonable amount of time. In the case the passenger

is no longer at the point of origin indicated on the

ticket and the travel no longer serves a purpose

because of the delay or cancellation, the carrier

will refund the ticket and provide the passenger with

a confirmed reservation for a flight to that point of

origin.

note:

if the passenger is entitled to a refund under

APPR due to a situation within KLM’s

control or required for safety purposes, requests

for refund must be made no later than one year

after the date of the delay or cancellation.

(b) if the carrier cancels a flight, or operates a flight that

is delayed of three hours or more after the departure

time that is indicated on the passenger’s original ticket

for situations outside of its control, the carrier must,

in agreement with the passenger and within 48 hours of the

end of the event that caused the delay or the cancellation

of the flight:

:

(i) carry the passenger on the next flight

with an available seat, without surcharge or

(ii) reroute the passenger to the destination shown on the

ticket within a reasonable time, in whole or in part

on the carrier’s own flights or those of another

carrier, or by any other means of carriage agreed on

with the passenger. if the alternate travel

arrangements provide for a higher class of service

than the original ticket, the carrier will not

request supplementary payment.

(iii) If the passenger does not agree with (i) or (ii) above

because the trip no longer serves a purpose, any refund will be subject

to the applicable fare rules of the passenger’s ticket.

(c) A delay or cancellation that is directly attributable

to an earlier delay or cancellation that is due to

situations outside the carrier’s control, is

considered to also be due to situations outside that

carrier’s control if the carrier took all reasonable

measures to mitigate the impact of the earlier flight

delay or cancellation.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 85 Schedules, Irregularities, Delays and Cancellation of Flights

(Applicable on KLM operated flights to/from Canada)

(4) Standards of Treatment

Except as otherwise provided in applicable local

law, in addition to the provisions of this rule,

in case of schedule irregularity for safety purposes or

within its control, and passenger is informed of the

cancellation or delay less than 12 hours before the

departure time that is indicated on their original ticket

and has waited 2 hours after the departure time that is

indicated on their original ticket KLM will offer:

(a) food and drink, considering the length of the

wait, the time of day and location;

(b) For a schedule irregularity lasting

overnight, hotel accommodation subject to

availability and ground transportation

between the airport and the hotel. This

service is only available for out of town

passengers.

(c) access to a means of communication

note: the carrier may limit or refuse to provide

the content of this paragraph (4) if it

could further delay the passenger.

(5) Tarmac delays

(a) Disembarkation

KLM will not permit an aircraft

to remain on the tarmac with its doors

closed at a Canadian airport for more

than three hours or three hours

forty-five minutes if departure is

imminent. Prior to reaching these

timelines, KLM will return the

aircraft to the gate or another suitable

disembarkation point where passengers

will be allowed to disembark.

(b) Standards of treatment

during a tarmac delay KLM will

provide passengers with:

(i) adequate food and potable water in reasonable

quantities after the aircraft doors are

closed (in the case of departure) or has landed

(in the case of arrival).

(ii) Proper ventilation and heating or cooling

of the cabin

(iii)the means to communicate with people outside

the aircraft, if feasible

(iv)access to operate lavatory facilities

(v) KLM will also ensure adequate medical

attention is available if needed.

(c) Rerouting or refund in the event of

disembarkation

passengers who choose to

disembark during a tarmac delay are deemed to

no longer want to travel on the flight in

question and KLM will apply Rule 85 (B)(3)

Regarding rerouting and/or refund.

Note: This section does not apply if

compliance is not possible, including

for reasons related to situations

outside carrier's control such as

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 85 Schedules, Irregularities, Delays and Cancellation of Flights

(Applicable on KLM operated flights to/from Canada)

safety, security, air traffic control or

customs reasons.

(d) Codeshare flight

The Contingency Plan for lengthy tarmac delays

applicable within Canada is that of the Carrier

actually operating the flight (Actual Carrier).

(C) Right to Compensation

(1) if a passenger is informed 14 days or less before the

departure time on their original ticket that the

arrival of their flight at the destination on that

original ticket will be canceled or delayed for

situations within its control, the carrier will

provide a compensation of:

(a) CAD 400 if the arrival of the passenger’s flight at the

destination indicated on the original ticket is delayed by

three hours or more but less than six hours or

(b) CAD 700 if the arrival of the passenger’s flight at the

destination indicated on the original ticket is delayed by

six hours or more but less than nine hours or

(c) CAD 1000 if the arrival of the passenger’s flight at the

destination indicated on the original ticket is delayed by

nine hours or more unless KLM can prove that the delay or

cancellation is caused by situations outside of its

control which could not have been avoided even if all

reasonable measures had been taken.

(2) In the case of a cancellation or a delay of three hours or

more due to situations within the carrier’s control, as well as

outside the carrier’s control, and the passenger’s ticket is

refunded in accordance with rule 90 –refunds- because

travelling no longer serves a purpose, the carrier will provide

a compensation of CAD 400 to the passenger

note 1: to receive the right to compensation described in this

paragraph, the passenger must file a request for

compensation with the carrier before the first

anniversary of the day on which the flight delay or

flight cancellation occurred.

note 2: in case of cancellation or delay of a flight departing

from the European Union or an airport in a third

country, KLM will apply the provisions of the

EC regulation no. 261/2004.

(3) The passenger is not entitled to receive delay or

cancellation compensation if he/she has already received a

denied boarding compensation, or has already been paid

under another passenger rights regime for the same event.

(D) Compensation for denied boarding in the event of

overbooking (Rule 87 - Denied boarding)

If, due to scheduled overbooking, the carrier is not in

a position to offer a seat to the passenger, even

though the passenger has a confirmed reservation, a

valid ticket and checked in within the required

timeframes and conditions, the carrier shall grant the

compensation provided for by the law in force.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 85 Schedules, Irregularities, Delays and Cancellation of Flights

(Applicable on KLM operated flights to/from Canada)

(E) Baggage delayed, damaged or lost

(1) The receipt of checked baggage without any

complaint from the passenger within the scheduled

timeframes shall constitute a presumption, unless

the passenger provides proof to the contrary, that

the baggage WAS delivered in a good condition and

in accordance with the contract of carriage. All

missing baggage must imperatively be declared to

the carrier as soon as the flight arrives. Any

declarations made subsequently may not be taken

into account. In the same way, any item noted as

missing from baggage must imperatively be declared

to the carrier as soon as possible. Any late

declarations may not be taken into account.

(2) In the event of damage, delay, loss or destruction

of baggage, the passenger in question must file a

written complaint with the carrier as soon as

possible and at the latest within a period of

seven (7) days (in the event of damage or

destruction) and twenty-one (21) days (in the

event of delay) respectively from the date on

which the baggage WAS made available to the

passenger. If a complaint is not filed within the

time limits stipulated, all action against the

carrier shall be inadmissible. If the complaint

WAS lodged within the stipulated time limits of

seven (7) or twenty-one (21) days and no

conciliation has been reached between the carrier

and the passenger, the passenger may file an

action for damages within one year of the arrival

date of the aircraft, or of the date on which the

aircraft WAS scheduled to land.

(3) Passengers will be reimbursed for reasonable necessary

purchases upon submitting a reimbursement request via

the online declaration form. Passenger must make sure

to provide proof to justify amounts claimed in

compensation

(4) in case of a baggage delayed, damaged or lost,

KLM will refund the fees paid to check it in

(5) Compensation:

In accordance with the Montreal Convention, the carrier’s

liability:

(a) shall be limited to cad 2,400 per passenger for

checked baggage for any and all types of incidents

(delayed/damaged/lost) or,

(b) for delayed baggage remitted to the owner within 21

days, compensation shall consequently be based on

the refund of the reasonable purchases of first

necessity, upon receipt of the bills and within the

limit of liability of the carrier.

Note: a delayed baggage shall be considered as lost

after 21 days

(F) Operating Carrier to arrange alternate transportation

The Carrier operating that flight that is experiencing the

schedule irregularity will make the alternative transportation

arrangements for the Passenger and will apply its own tarmac

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 85 Schedules, Irregularities, Delays and Cancellation of Flights

(Applicable on KLM operated flights to/from Canada)

delay contingency plan in the event of a tarmac delay.

If a passenger is travelling on a codeshare flight (operated by

another airline), he/she must contact the carrier directly, as

the obligation to provide compensation and alternate travel

arrangements is the responsibility of the carrier operating the

flight which was delayed or cancelled.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 87 Denied Boarding

(Applicable to flights operated by KLM from/to Canada

(A) Applicability for large carrier

When KLM is unable to provide previously confirmed

space due to there being more passengers holding

confirmed reservations and tickets than for which there

are available seats on a flight.

The following rules shall apply:

(1) In respect of flights departing from an airport in

Canada or from the European union (EU)

or an airport in a third country bound to an

airport in Canada unless passenger received

benefits or compensation and were given assistance

under another passenger rights regime for the same event;

(2) On condition that passengers have a confirmed

reservation on the flight concerned and presents

himself/herself for check-in at the time indicated

in advance and in writing or electronically or;

if no time is indicated not later than 60 minutes

before the published departure time

(3) Only to the passenger travelling with a valid

ticket including ticket issued under a

flying blue or other commercial program with

confirmed reservations and

(a) Presents himself/herself at the appropriate

place and has observed published minimum

check-in times

(b) Has complied with KLM 's ticketing and

reconfirmation procedures

(c) Is acceptable for transportation under the

carrier's tariff and the flight for which the

passenger holds confirmed reservations is

unable to accommodate the passenger and

departs without him/her

(4) Where KLM is the operating carrier of the flight

exceptions: the following passengers will not be

entitled to compensations;

(a) Passengers travelling to Canada

who have received benefits or

compensation in the European

union (EU) or a third country.

(b) Passengers travelling between

two airports outside the EU

unless the sector is part of a

flight (same flight number) that

originated in

Canada.

(c) Passengers without confirmed

reservation.

(d) Passengers who have not

presented themselves for

check-in on time

(e) Passengers on free or reduced

fares not directly or indirectly

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available to the public, e.g.ID

and ad tickets

(f) If, for operational and safety reasons or

beyond carrier’s, their aircraft has been

substituted with one having lesser capacity

and carrier is able to demonstrate that all

reasonable measures were taken to avoid

substitution or it was impossible to take

such measures

(g) passengers have been refused transportation

in accordance rule 25 - refusal and

limitation on carriage

(h) attendants of a passenger with a disability

pursuant to rule 21 – transport of

passengers with disabilities, (i)if government has

requisitioned all or part of the customer carrying capacity of the

aircraft.

(5) The passenger is accommodated on the flight for

which he/she holds confirmed reservations, but is

seated in a compartment of the aircraft other than

that reserved, provided that when the passenger is

accommodated in a class of service for which a

lower fare is charged, the passenger will be

entitled to the appropriate refund.

(6) the passenger is not entitled to receive delay or

cancellation compensation if he/she has already received a

denied boarding compensation or has already been paid under

another passenger rights regime for the same event.

(B) PASSENGER RIGHTS

KLM will inform passengers of the reason for the denied

boarding.

(1) Voluntary denied boarding

Before denying boarding to Passengers for reasons within its

control or required for safety, KLM will request

volunteers from among the confirmed Passengers to relinquish

their seats in exchange for compensation.

The request for Passengers and the amount and form of

compensation will be at KLM discretion.

Volunteers have the right of mutually agreed benefits plus the

right to choose between involuntary refund pursuant to Rule

90 - Refunds - and rerouting with the following options:

(a) rerouting to final destination at the earliest

opportunity under comparable transport conditions, or

(b) rerouting to final destination at a later date according

to passenger's convenience but subject to availability

of space.

Note: Volunteers are not entitled to care, such as phone

calls, foods, accommodation etc.

(2) Involuntary denied boarding

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In the event there are not enough volunteers. KLM will

select passengers who will be denied boarding in a

manner solely determined by KLM (paragraph (F) Boarding

Priority). KLM will not

require passengers seated on the aircraft to give up

their

seat involuntarily unless it is required for safety or

security reasons.

(a) In case of involuntary denied boarding KLM will

provide right to compensation according to paragraph

(B)(3) for situations within carrier’s control and

(b) for safety purposes or situations within carrier’s

control, the following alternate arrangements in

agreement with

the passenger:

(i) carry the passenger on the next flight with an

available seat, without surcharge and, where

applicable, extend the ticket validity

commensurately, or

(ii) reroute the passenger to the destination shown

on the ticket 48 hours after the end of the event

that caused the denial of boarding, in whole

or in part on the carrier’s own flights or those

of another carrier, or by any other means of

carriage agreed on with the passenger. If the

fare and

charges for the new routing are lower than the

refund value of the ticket, in whole or in part,

the difference will be refunded to the passenger,

or , if the alternate travel arrangements provide

for a higher class of service than the original

ticket, the carrier will not request supplementary

payment, or

(iii) refund the ticket, in accordance with

Rule 90 – Refunds- if the passenger chooses to no

longer travel or if carrier is unable to perform

the

options stated in (b)(i) and (ii) above within a

reasonable amount of time. In the case the

passenger is no longer at the point of origin

indicated on the ticket and the travel no longer

serves a purpose, the carrier will refund the

ticket and provide the passenger with a confirmed

reservation for a flight to that point of origin

and refund the unused portion of the ticket.

Note: if the passenger is entitled to a refund under

APPR due to a situation within KLM’s control or

required for safety purposes, as well as outside the

carrier’s control, requests for refund must

be made no later than one year after the date of

denied boarding.

(c) in case of involuntary denied boarding for situations

outside of its control, KLM will provide the

following alternate arrangements in agreement with the

passenger within 48 hours of the end of the event that

caused the denial of boarding:

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(i) carry the passenger on the next flight with an

available seat, without surcharge or

(ii) reroute the passenger to the destination

shown on the ticket within a reasonable time, in

whole or in part on the carrier’s own

flights or those of another carrier, or

by any other means of carriage agreed on

with the passenger. If the alternate

travel arrangements provide for a higher

class of service than the original

ticket, the carrier will not request

supplementary payment.

(iii) If the passenger does not agree with (i) or (ii)

above because the trip no longer serves a

purpose, any refund will be subject to the

applicable fare rules of the passenger’s ticket.

d) A denial of boarding that is directly attributable to an

earlier delay or cancellation that is due to situations

outside the carrier’s control, is considered to also be

due to situations outside that carrier’s control if the

carrier took all reasonable measures to mitigate the

impact of the earlier flight delay or cancellation

(e) Standards of Treatment

In case of involuntary denied boarding for safety

purposes or situations within carrier’s control

KLM will provide passenger with:

- meals and refreshments, reasonably related

to the waiting time

- access to a means of communication

- if necessary, hotel accommodation plus transfer

between airport and hotel. This service is only

available for out of town passengers.

note: the carrier may limit or refuse to

provide the standards of treatment if

providing that

treatment would further delay the passenger.

(3) Right to compensation

In case of denied boarding for situations within carrier’s

control KLM will compensate passenger the following way

(a) For flights departing from Canada, the amount

of compensation for a delay of less than six hours

at arrival to final destination on the original

ticket is CAD 900 or

(b) For flights departing from Canada, the amount

of compensation for a delay of six hours or more,

but less than nine hours at arrival to final

destination on the original ticket is cad1800 or

(c) for flights departing from Canada ,the amount of

compensation for a delay of nine hours or more at

arrival to final destination on the original ticket

is CAD2400.

(d) The compensation is offered in the form of a refundable

voucher

The following conditions shall apply to such vouchers:

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- Validity is 1 year from the date of issue

- Lost vouchers will not be replaced

(e) For flights departing from the European union or

an airport in a third country KLM will apply

the provisions of the EC regulation no. 261/2004

(f) A passenger is not eligible for denied boarding

compensation if:

(i) the passenger was denied boarding for reasons

outside the control or for reasons within KLM’s

control but required for safety

purposes

(ii) the passenger is seated in a seat other than

that specified on their ticket for the same

flight at no extra charge

(iii) the passenger has been refused transportation in

accordance with Rule 25 (Refusal and Limitation

on Carriage)

(iv) the passenger did not present themselves at

check-in or at the gate in accordance with Rule

70 (Check-in and Boarding Times)

(v) the Carrier rebooked the passenger’s connecting

flight as a result of a delay affecting the

passenger’s incoming flight which reduced the

minimum connection time needed between flights.

(C) Cancellation of flights: (see rule 85 – Schedules,

Irregularities, Delays and Cancellations of Flights)

(D) Delays: (see rule 85 – Schedules Irregularities,

Delays and Cancellations of Flights)

(E) Downgrading of passengers

in case of involuntary downgrading to a lower

class of service, passengers will be entitled to

the following reimbursement:

75 percent of the coupon price for all trips of

more than 3,500 km

(F) BOARDING PRIORITY

1) crew members positioning in preparation for a flight and

ground personnel needed for emergency repairs on an

aircraft grounded at a station

(2) unaccompanied children (under 15 years of age)

(3) Passengers with disabilities and their Support

persons and/or service animal

(4) stretcher and wheelchair cases

(5) hardship cases as determined by the manager on duty

(6) Passenger travelling with family members

(7) connecting Passengers

(8) a passenger who was previously denied boarding on the

same ticket (having disclosed that information to

KLM agents)

(9) Passengers holding confirmed reservations and a valid

ticket for the flight

(10) local Passengers in the order their boarding card has

been issued excluding Passengers who volunteered for

denied boarding.

(11) passengers having volunteered for denied boarding

compensation in the order they volunteered.

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(12) passengers holding confirmed reservations will be

boarded before any passengers not holding

confirmed reservations or any who are not entitled

to confirmed reservations.

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Rule 90 Refunds

(A) General provisions

The refund of a ticket (in whole or part) or of

an Electronic Miscellaneous Document (EMD) will be

made in accordance with this rule, with the ticket’s fare

conditions and, in all circumstances, with the relevant

applicable regulations.

(1) (a) KLM will make all

or part of the individual refunds through its website

or via its authorized agent, if so authorized.

(b) Basic Economy/Light fares tickets are non-refundable

and hold no credit for future travel.

(c) KLM will

refund the unused airport taxes on a non-refundable

ticket however, the carrier imposed international

surcharges (YQ/YR) will not be refunded.

(2)

(a) Except as provided below or as required by applicable

local rules, KLM will refund in accordance

with this rule only to the person named as the

passenger on the ticket in the original form of

payment used to make the booking.

(b) Tickets issued in exchange for Electronic

Miscellaneous Document (EMD) will be refundable only

to the purchaser of the EMD.

(c) Tickets issued against a credit card honored by KLM

will be refunded only to the account of the

person to whom such credit card was issued.

(d) If, at the time of ticket purchase, the purchaser

designates another person to whom the refund shall

be made, then the refund will be made to the person

so designated. To do so, the purchaser must contact

the carrier directly.

(e) If, at the time of application for refund, evidence is

submitted that a company purchased the ticket on

behalf of his/her employee or that the travel agent

refunded his/her client, such refund will be made

directly to the employee's company or to the travel

agent.

(3) KLM will refuse to refund a ticket which has been

presented to government officials of a country or to

carrier as evidence of intention to depart therefrom,

unless the passenger establishes to carrier's satisfaction

that he has permission to remain in the country or that he

will depart therefrom by another carrier or conveyance.

(4) Time limitation for refund requests

The refund will be made provided that the

Electronic Miscellaneous

Document (EMD)/ticket is submitted to KLM

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Rule 90 Refunds

before the expiry of the Electronic Miscellaneous Document

(EMD)/ticket’s validity period which is one year from the

date of issue.

An expired ticket cannot be reissued or exchanged against

an Electronic Miscellaneous

Document (EMD) under any circumstance.

Refund of a ticket or an Electronic Miscellaneous

Document (EMD)

will therefore be denied if request for refund is made

after the expiry of the validity period.

Note: if the passenger is entitled to a refund under APPR

due to a situation within KLM’s control or

within KLM control but required for safety

purposes, as well as outside the carrier’s control,

request for refund must be made no later

than one year after the date of the delay,

cancellation or denial of boarding.

(B) Currency

The refund of tickets shall be made in the currency used to

issue the ticket. However, Canadian dollar refunds or refunds in

another currency, if possible, may be made at the request of the

passenger, provided a refund in such currency is not prohibited

by local government foreign exchange control regulations.

(C) Involuntary Refunds

Involuntary refunds are not subject to any restrictions

contained in the applicable fare rule.

The term “Involuntary

Refund” shall mean any refund in case of a:

(1) delay or cancellation within KLM’s control or within KLM’s

control but required for safety purposes, as well as

outside the carrier’s control, (as governed by Rule 85,

Schedule Irregularities, Delays and Cancellations of

Flights - within KLM's control or within KLM's control but

required for safety purposes); or,

(2) denial of boarding – within KLM’s control or within KLM’s

control but required for safety purposes (as governed by

Rule 87, Denied Boarding - within KLM's control or within

KLM's control but required for safety purposes); or

(3) if due to reasons within KLM’s control or within KLM’s

control but required for safety purposes, as well as

outside the carrier’s control, the passenger experiences a

delay of three hours or more, a denial of boarding or

cancellation, and refuses alternate travel arrangements

offered because they do not accommodate their travel needs;

or

(4) if due to any other reason within KLM’s control in the

event the passenger is prevented from using all or a

portion of their ticket, including a substitution to a

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Rule 90 Refunds

lower class of service (downgrade) or a missed connection

due to a schedule change.

(5) The amount of Involuntary Refund will be as follows unless

otherwise provided elsewhere in this tariff and subject to applicable

law:

(a) KLM will refund the unused portion of the ticket or, if

passenger is not at point of origin, refund the ticket and

provide passenger with a confirmed reservation back to the point

of origin.

(b) when a portion of the trip has been made and the

passenger elects to continue to destination by travel not

arranged by carrier, the amount of refund will be at least

equivalent to the difference between the fare paid and the

fare that corresponds to the carriage not performed,

with reference to the route mentioned on the ticket.

(c) When a schedule irregularity within KLM’s control

or denial of boarding within KLM’s control

results in the passenger travelling in a lower class of

service (downgrade) than that purchased, KLM will

refund the fare difference for the affected flight(s),

if any, subject to applicable law.

(d) The carrier will be allowed to offer the refund in other

forms as well (for example, vouchers or credits).

However, they will only be allowed to provide a refund

in another form if:

(i) it does not expire;

(ii) the carrier informs the Passenger in writing of

the value and their right to receive a refund

in that amount by original payment method; and

(iii) the Passenger confirms in writing they have

been informed of their right as stated in (ii)

and instead chose the other form of payment.

(D) Voluntary Refunds

The term “Voluntary Refunds”

shall mean any refund of a ticket or portion thereof other than

an involuntary refund as described in paragraph (C) of this

rule, which includes but is not limited to any circumstances

that are outside the carrier’s control such as situations

described in Rules 70 – Check-in and Boarding Times, 25 –

Refusal and Limitation on Carriage, and schedule

irregularities outside carrier’s control, including situations

in which passenger chooses to no longer travel.

(1) Voluntary refunds will be based on the

applicable fare at the time of ticket issuance, and the refund

will be made in accordance with any restrictions contained in

the applicable fare rule.

(2) Voluntary refunds will be made only by the carrier which

originally issued the ticket or its authorized agent.

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Rule 90 Refunds

(3) When a ticket is cancelled within 24 hours of purchase, a

full refund without penalty can be obtained. KLM will

process the refund for tickets purchased directly from KLM.

For tickets issued via a travel agency, cancellation

and refund requests must be processed through the travel

agency, unless local law provides otherwise.

(4) if no portion of the ticket has been used, the refund will

be the full amount of the fare paid, less any applicable

cancellation charges/change fee or penalty set out in the

applicable fare rules purchased by the passenger

(5) if a portion of a ticket has been used, the refund will be

an amount equal to the difference, if any, between

the fare paid and the applicable fare for travel between

the points for which the ticket has been used,

less any applicable cancellation charges/change fee or

penalty set out in the applicable fare rules purchased by

the passenger.

Note: the most restrictive cancellation/change fee

applies.

(6) Service charges

(Applicable to voluntary refunds submitted to KL in Canada)

A service charge of CAD 50.00 will be assessed when a

travel agent submits a ticket, exchange order, deposit

receipt or a prepaid for a refund to be processed by KLM.

This service charge will be deducted from the

refund amount.

(E) Refunds in the case of death

(1) Before the start of the journey:

(a) In case of death of the customer, the Refunds Department

shall refund the cost of the ticket to the customer’s

beneficiary.

(b) For people who originally intended to travel with the

deceased customer or in the event of a death in the

customer’s immediate family, KLM shall provide

the passenger with a credit note corresponding to the

fare (including taxes) of his/her non-refundable and/or

non-changeable ticket, valid for one year, which can be

used for a subsequent journey on flights provided by KLM

, subject to the applicable service charges if

any, provided that the passenger notifies the carrier as

soon as possible.

(2) After the start of the journey:

(a) In case of death of the customer, the Refunds Department

shall refund the cost of the ticket to the customer’s

beneficiary.

(b) The tickets of people accompanying the deceased customer

may be amended, either by waiving the concept of minimum

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Rule 90 Refunds

stay, or by extending the validity period of those

tickets.

(c) In the event of a death in the immediate family of a

passenger, the validity of his/her tickets and those of

his/her immediate family members travelling with him/her

may be amended in the same manner. Any of the foregoing

amendments may only be made following

receipt of a death certificate in the due and proper

manner.

The foregoing extension shall only begin at the point that

the journey is interrupted and shall be valid for carriage

in the class of the fare (including taxes) paid.

Any extension may not exceed forty-five (45) days from the

date of death.

(F) Refund Refusal Right

The carrier reserves the right to refuse a refund:

(1) for any ticket, if the request is made after its

validity , which is one year

from the date of issue, has expired.

(2) for a ticket presented to the carrier, or to the

authorities of a country, which meets the legislative or

regulatory requirement to possess a ticket that enables the

passenger to leave the country, unless said passenger

provides sufficient proof to establish that they are

authorized to reside in said country or that they will

leave using another carrier, or by any other means of

carriage

(3) for a ticket, for which the holder is not admitted by the

destination or transit authorities on the scheduled route,

and if the passenger was refused boarding or returned to

their boarding point or to any other destination for this

reason

(4) for a ticket, in a currency that is different from the

currency used for the payment

(5) for a ticket labelled as being “Non-refundable”

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Rule 114 Interline Baggage Acceptance to/from Canada

(A) Definitions:

“Interline Agreement” means an agreement between two or more

carriers to co-ordinate the transportation of passengers and

their baggage from the flight of one air carrier to the flight

of another air carrier (through to the next point of stopover).

“Interlining Carrier(s)” includes both the selecting carrier

and other carriers who have been identified as providing

interline transportation to the passenger by virtue of the

passenger's ticket.

“Interline itinerary” means all flights reflected on a single

ticket involving multiple air carriers ("interlining

carriers").

“Most Significant Carrier (“MSC”)” is determined by a

methodology, established by IATA (resolution 302), which

establishes, for each portion of a passenger's itinerary where

baggage is checked through to a new stopover point, which

carrier will be performing the most significant part of the

service.

For travelers under the resolution 302 system, the baggage

rules of the MSC will apply.

For complex itineraries involving multiple checked baggage

points, there may be more than one MSC, resulting in the

application of differing baggage rules through an itinerary.

“Most significant Carrier (MSC) - IATA resolution 302 as

conditioned by the agency”: in this instance, the MSC is

determined by applying IATA resolution 302 methodology as

conditioned by the agency.

The agency's reservation has stipulated that only a single set

of baggage rules may apply to any given interline itinerary.

The aim of the agency reservation is to allow the selecting

carrier to use the MSC methodology to determine which carrier's

baggage rules apply to an international interline itinerary to

or from Canada, while reinforcing the role of tariffs in the

determination of which carrier's rules apply.

“Selected Carrier” is the carrier whose baggage rules apply to

the entire interline itinerary.

“Selecting Carrier” is the carrier whose designator code is

identified on the first segment of the passenger's ticket at

the beginning of an itinerary issued on a single ticket whose

origin or ultimate destination is in Canada.

“Summary page at the end of an online purchase”:

a page on a carrier's web site which summarizes the details

of a ticket purchase transaction just after the passenger has

agreed to purchase the ticket from the carrier and has provided

a form of payment.

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Rule 114 Interline Baggage Acceptance to/from Canada

(B) Baggage Rule Determination by Selecting Carrier

(1) Checked Baggage

For itineraries beginning and ending in Canada, the

selecting carrier will decide which baggage rule to apply

to the entire itinerary.

(a) When KLM is the selecting carrier, it will

select and apply its own baggage rules, as set

out in its tariff, to the entire

itinerary.

(b) When KLM is not the selecting carrier, the

selecting carrier shall:

select and apply its own baggage rules as set out in

its tariff to the entire interline itinerary, OR

select the most significant carrier, as determined

by IATA resolution 302 and conditioned by the

Canadian transportation Agency, in order for that

carrier's baggage rules, as established in its tariff,

to apply to the entire interline itinerary.

The carrier identified by means of (a) or (b) will be

known as the selected carrier.

For all other itineraries, the most significant carrier

methodology, as determined by IATA resolution 302, will

apply.

2) Carry-on baggage

Each operating carrier's carry-on baggage allowances

will apply to each flight segment in an interline

itinerary. Notwithstanding, the carry-on baggage charges

that will apply to the entire interline itinerary will

be those of the selected carrier.

(C) Baggage Rule Application by Interlining Carrier

Where KLM is not the selected carrier on an interline

itinerary but is an interlining carrier that is

providing transportation to the passenger based on the

ticket issued, KLM will accept and apply as its own the

baggage rules of the selected carrier throughout the interline

itinerary.

(D) Disclosure of Baggage Rules

(1) For baggage rules provisions related to a passenger's 1st

and 2nd checked bag and the passenger's carry-on baggage

(i.e. the passenger's “Standard” baggage allowance), when

KLM sells and issues a ticket for an

interline itinerary, it will disclose to the passenger on

any summary page at the end of an online purchase and on

the passenger's itinerary/receipt and e-ticket at the time

of ticketing, the baggage information relevant to the

passenger itinerary.

The disclosed information will reflect the baggage rules of

the selected carrier.

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Rule 114 Interline Baggage Acceptance to/from Canada

(2) KLM will disclose the following

information:

(a) the baggage rules which applies;

(b) Passenger's free baggage allowance and/or

applicable fees;

(c) Size and weight limits of the bags, if applicable;

(d) Terms or conditions that would alter or impact a

passenger's standard baggage allowances and charges

(e.g. frequent flyer status);

(e) Existence of any embargoes that may be applicable to

the passenger's itinerary, if any; and,

(f) Application of baggage allowances and charges (i.e.

whether they are applied once per direction or if

they are applicable at each stopover point).

(g) Web site disclosure: KLM will

disclose on its web site, in a convenient and

prominent location, a complete and comprehensive

summary of all the carrier's own baggage rules,

including information concerning:

(i) the maximum weight and dimensions of passenger

bags, if applicable, both checked and unchecked;

(ii) the number of checked and unchecked passenger

bags that can be transported and the applicable

charges;

(iii) excess and oversized baggage charges;

(iv) charges related to check in, collection and

delivery of checked baggage;

(v) acceptance and charges related to special items,

e.g. surf boards, pets, bicycles, etc.;

(vi) baggage provisions related to prohibited or

unacceptable items, including embargoes, if any;

(vii) terms or conditions that would alter or impact

the baggage allowances and charges applicable to

passengers (e.g. frequent flyer status); and,

(viii) other rules governing treatment of baggage at

stopover points, including passengers subject to

special baggage allowances or charges, etc.

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Rule 115 Baggage†∆

Rule 115 Baggage

†∆

A) Checked Baggage

(1) (a)

The passenger must hand over baggage at the Carrier's

check-in desk for the purpose of checking in prior to

the Check-in deadline (Rule 70 – Check-in and Boarding

times).

(b) As soon as the passenger has handed over their baggage

at check-in, under the aforementioned conditions, the

Carrier shall take custody thereof and issue passengers

with a baggage check, for each item of checked baggage.

(c) The Passenger must affix his contact data to his checked

baggage.

(d) Checked Baggage will, to the extent possible, be carried

in the same aircraft as the passenger unless, for

operating or security/safety reasons, the Carrier

decides that it will be carried on another flight.

In this case, the Carrier will deliver the baggage to

the passenger, unless the applicable regulations require

the passenger to be present for a customs inspection.

(e) Checked Baggage must be able to withstand normal

handling and protect its contents.

(f) The passenger must not include in their checked baggage

fragile or perishable items, or valuable items such as

currency, jewelry, works of art, precious metals,

silverware, securities or other valuables, optical or

photographic equipment, computers, electronic and/or

telecommunication equipment or devices, musical

instruments (see paragraph (B)(7) in this Rule),

passports and identity documents, keys, business

documents, manuscripts or deeds, whether individualized

or fungible, etc.

(g) Passengers are advised not to carry any medication in

their checked baggage.

(h) In order to be able to collect his or her checked

baggage, if the passenger decides to cut the journey

short, and does not use all of the flight coupons, he or

she may be liable to pay a fixed rate fee of no more

than €300 (CAD450, subject to currency fluctuation).

†

Tracked changes applicable to/from Canada and annotated throughout the entirety of Rule 115 are

effective August 14, 2024, pursuant to Order No. 2021-A-3 of the CTA.

∆

Tracked changes applicable to/from the United States and annotated throughout the entirety of Rule

115 are effective August 14, 2024, pursuant to Docket OST-1997-2050.

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Rule 115 Baggage†∆

(i) In the case of codeshare, the baggage rules of the

first marketing carrier (carrier whose code appears on

the flight number) may apply, not those of the operating

carrier.

However, arranging extra items of baggage online on

AF.com or KLM.com may not be possible if:

• Passengers are departing from some specific airports

• (part of) their trip is operated by another airline

• part of their trip will be by rail or bus.

In these cases, Passengers will be able to arrange

extra baggage at the desk at the airport, at the

airport fee.

Note: the number of additional baggage items may be

limited depending on the size of the aircraft.

(2) Excess baggage

(a) The carriage of baggage in excess of the free baggage

allowance is subject to a charge.

Details concerning this charge are available at the

points of sale of carrier and its authorized agent, on

carrier's website and in this Rule 115(B) Baggages:

allowance, charges, pets, special items.

(b) Unless advance arrangements for its carriage have been

made with carrier, baggage which is in excess of the

applicable free baggage allowance and for which the

applicable charge has been paid may be carried on later

flights. For other checked baggage see this Rule 115(B)

Baggage’s: allowance,

charges, pets, special items.

(3) Prohibited items

Passengers must not include the following items in their

baggage:

(a) items that are liable to endanger the aircraft, the

persons or property on board, such as those specified

in the dangerous goods regulations of the

International Civil Aviation Organization (ICAO),

the International Air Transport Association (IATA) and

in the carrier's regulations, as applicable

(additional information is available upon request from

the carrier);

these items include, in particular:

explosives, pressurized gas, oxidizing,

radioactive or magnetized substances, inflammable

substances, toxic or corrosive substances and

articles, liquids or other substances which are

capable of posing a significant risk to health, safety

or property when transported by air;

(b)

any items for which carriage is prohibited or

restricted by the applicable regulations and the law

in force in any departure, arrival or transit State or

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State over which the aircraft flies;

(c) Items reasonably considered by the carrier to be

unsuitable for carriage due to their weight,

dimension, unpleasant odor, configuration or fragile

or perishable nature, which make them unsuitable for

carriage in light of, in particular, the type of

aircraft used.

Information on these items shall be provided to

passengers upon request.

(d) Firearms and ammunition other than those intended for

hunting or sport which, in order to be accepted as

checked baggage, must be unloaded, suitably

packed and have the safety catch on. The carriage of

ammunition is subject to the ICAO and IATA dangerous

goods regulations, as stated in paragraph (a) above;

(e) Cutting weapons, stabbing weapons and aerosols that

may be used as attack or defense weapons;

(f) Antique weapons, replica of weapons, swords, knives

and other weapons of this type. This type of item may

not be transported in the cabin under any

circumstances.

They may nevertheless be included in checked baggage,

subject to prior and express acceptance by the

Carrier.

(g)

Live animals, with the exception of pets, subject to

compliance with the conditions specified in paragraph

(5) below.

(h) Furthermore, additional information on prohibited

items which may not be carried as unchecked baggage,

including but not limited to carriage of liquids and

gels as well as pointed/edged weapons and sharp

objects, blunt instruments and lighters, can be

obtained from carrier.

(4) Right to refuse to carry baggage

(a)

The Carrier may, for security and/or safety reasons,

refuse to carry or continue to carry a passenger's

baggage if it contains the items listed in paragraph

(3) above, or,

if the passenger has failed to comply with the

following obligations:

(i) passengers must be fully aware of the content of

all of their baggage;

(ii) passengers must not leave their baggage

unattended from the time when they pack it and

not to accept items from another passenger or

any other person;

(iii) Passengers must not travel with baggage entrusted

to them by a third party.

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The Carrier has no obligation to take custody of refused

baggage and/or items.

(b)

The Carrier may, in particular for security, safety or

hygiene reasons, refuse to carry any item that is

incompatible with air carriage because of its

dimensions, shape, weight, contents, configuration or

nature, or refuse to continue to carry them, should

they be discovered during a journey.

(c) The carrier may refuse to carry baggage that it

reasonably considers to be poorly packed or placed in

unsuitable containers.

Information on packing and unsuitable containers is

available upon request.

(d) If a person claiming baggage is not in a position to

provide the baggage check or the baggage

identification form, the carrier shall only hand over

the baggage to such person on the condition that

he/she establishes his/her rights thereto in a

satisfactory manner.

(e)

The Carrier may refuse to carry baggage for which the

passenger has refused to pay the surcharge as defined

in paragraph (B) below.

The Carrier has no obligation to take custody of

refused baggage and/or items.

(f) The Carrier will not agree to carry animals that do

not have the documents required by the applicable

regulations, as defined in subparagraph (5) below.

(g) The Carrier may refuse to carry in the hold baggage

that has not been handed over by the passenger to the

Carrier prior to the Check-in deadline under the

conditions defined in paragraph (1)(a) above.

(5) Pets

Pets will only be carried when explicitly accepted

for carriage by the carrier at the time of reservation.

The number of pets that can be carried is limited per

flight and per passenger.

Passengers can obtain all the relevant information

regarding the carriage of pets from the Carrier and its

Authorized Agents and on the KLM Website.

(a)

Passengers must be able to provide valid documents

relating to their pets, required by the authorities in

the departure, arrival or transit country, including

in particular passports, health and vaccination

certificates and entry or transit permits.

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A passenger traveling with a pet in cabin (PETC) on

an KLM flight must fill in a PETC checklist to comply

with the IATA Live Animals Regulations (LAR). A

checklist must be completed online when they check

in, sign and print it, and hand it to the airport

check-in agent. If customers arrive at the airport

without the checklist, the check-in agent will

provide the checklist and it can be filled out and

signed at the check-in desk.

https://img.static-kl.com/m/18458c63ba13f524/original/PETC-checklist-EN.pdf

(b) if accepted as checked baggage, the pet and its

container shall not be included in the free baggage

allowance, but constitute excess baggage for which the

passenger must pay the fare in force (for charges see

this Rule 115(B)( 4).To and from Paris-Charles de

Gaulle, the transport of a pet in the hold remains

authorized only on direct flights

(c)

Dogs and their cages accompanying passengers with

disabilities will be carried free of charge, in

addition to the Free Baggage Allowance, in accordance

with the Carrier's regulations, which are available on

request.

(d) if the carriage is not subject to the Convention's

liability system, the carrier shall not be liable for

the injury, loss, delay, illness or death of an animal

it agreed to carry, unless said damage is solely

due to the gross negligence or willful misconduct of

the carrier

(e)

In the event of fraud or the absence or invalidity of

the required documents or if the container intended

for carrying the pet does not comply with the

provisions of paragraph (B)(4) below, the Carrier

shall not assume any liability for the injury, loss,

delay, illness or death of animals carried, as a

result of these failures, unless this is caused by the

fault or negligence of the Carrier.

Passengers travelling with pets who fail to comply

with the applicable regulations must reimburse the

fines, loss, compensation and all costs incurred due

to such a situation.

(f) In accordance with the regulations in force, the

carriage of certain categories of pets is prohibited.

Information relating to these categories is available,

on request, from the Carrier and its Authorized Agents

and on the KLM Website.

(g) Depending on the destination, the carriage of pets may

be subject to conditions, in particular age, weight

and health checks, which the passenger may obtain from

the Carrier.

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(h) Liability of the Carrier:

the owner of a pet shall be responsible for compliance

with all governmental regulations and restrictions,

including providing valid health and rabies

vaccination certificates when required.

Carrier will not be liable for loss or expenses due to

the passenger's failure to comply with this provision,

nor will it be responsible if any pet is refused

passage into or through any country, state or

territory.

Note: on KLM aircraft: no PETC is accepted in

Business class because PETC cannot be stowed under

the seats (this does not apply to SVAN, ESAN and

rescue dogs).

(B) Baggage’s: allowance, charges, pets, special items

(1) Free baggage allowance and excess baggage charges

(a) For passengers other than

children.

(i) Business Class:

for passengers entitled to travel in Business

class, the checked baggage allowance shall be two

(2) pieces provided that the three dimensions

Shall not exceed 158cm/62in per piece and that

the maximum weight shall not exceed 32kg/70lbs

per piece.

Following passengers are allowed one extra piece:

Sky Team elite and elite plus, Club 2000 and

Skippers, provided

that the three dimensions shall not exceed

158cm/62in and that the maximum

weight shall not exceed 32kg/70lbs.

From/to Saint Pierre et Miquelon:

one (1) piece of 32kgs with the three dimensions

not exceeding 158cm.

(ii) Economy class

Note:

Light fares have no free baggage

allowance.

For passengers entitled to travel in Economy

class except Light fares on journeys

to/from USA/ Puerto Rico/Virgin Islands/Canada

via the Atlantic, the checked baggage allowance

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shall be one (1) piece provided that the three

dimensions shall not exceed 158cm/62in and that

the maximum weight shall not exceed 23kg/50lbs.

Exception: following passengers are allowed one

extra piece, provided that the

three dimensions shall not exceed

158cm/62in and that the

maximum weight shall not exceed

23kg/50lbs;

(a) Sky Team elite and elite plus,

Club 2000 and Skippers.

(b) On journeys via the Atlantic between

USA/Puerto Rico/Virgin Islands/Canada

and countries in Area 2 & 3, as

defined in Rule 1 - Definitions.

From/to Saint Pierre et Miquelon:

one (1) piece of 23kgs with the three dimensions

not exceeding 158cm.

(iii) Beyond the baggage allowance associated with their

ticket, passengers with disabilities can

transport the following in the hold at no extra

cost:

- 2 personal mobility devices (wheelchair, electric

scooter, personal transporter, etc.)

- 1 additional baggage item up to 23kg/50lb to

transport their medical equipment.

A request must be made to Saphir, Special

Reservations desk, at least 48 hours before the

departure of the flight (see Rule 21 Transport of

Passengers with Disabilities).

Passengers are also authorized to transport one

hand baggage item weighing max. 12kg/26.5lb and

measuring max. 55cmx35cmx25cm / 21inx13inx9in.

(b) For children

(i) Children under the age of 2 not occupying a seat

will be allowed one piece of checked baggage

weighing no more than 10 kg, whose dimensions

does not exceed 45 inches plus a fully

collapsible child's stroller or push-chair plus

12kg cabin baggage.

Exception: if travelling with an adult on a Light

fare ticket with 0PC permitted, the

children under the age of 2 not

occupying a seat will not be entitled

to 10kg free checked baggage allowance

(ii) Children occupying a seat will be granted the

same free baggage allowance as a passenger paying

the adult fare.

(c) Passengers may travel with checked baggage that exceeds

the Free Baggage Allowance, subject to payment of a

surcharge.

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Excess Baggage Charges apply per checked portion of the

journey;

the charges quoted in (e)(i to iv)

below are to be applied as follows:

• in EUR (or the equivalent thereof) when

departing from Europe including Algeria,

Morocco, Tunisia.

• in CAD when departing from Canada

• in CAD (or the equivalent thereof) when

travelling to Canada, departing from all other

countries outside Europe including Algeria,

Morocco, Tunisia

• in USD when departing from the USA

• in USD (or the equivalent thereof) when

departing from all other countries outside

Europe including Algeria, Morocco, Tunisia.

Each piece of baggage in excess of the number

provided in paragraphs (a) and (b) above will be

assessed the applicable charge listed in

subparagraphs (i) to (iii) below provided the total

weight does not exceed 50lbs/23kg and the outside

linear dimensions does not exceed 62in (158cm).

However, arranging extra items of baggage online on

AF.com or KLM.com may not be possible if:

• Passengers are departing from some specific

airports

• (part of) their trip is operated by another

airline

• part of their trip will be by rail or bus.

In these cases, Passengers will be able to

arrange extra baggage at the desk at the

airport, at the airport fee.

Note: the number of additional baggage items

may be limited depending on the size of the aircraft.

(d) Additional baggage allowance (ABA)

KLM is offering the possibility of purchasing

additional items of baggage at a discount when using

internet check-in (only on extra baggage within the

standard weight of 23kg/50lbs and size 158cm);

however, certain restrictions may apply as mentioned

in (c) above.

Price levels are shown in (i), (ii), (iii) as (ABA).

However, the fees for buying additional checked

baggage depend on the time the extra baggage is

bought, regardless the touchpoint used:

(i) within 24 hours before departure: no discount

will apply

(ii) more than 24 hours before departure: the

discounted baggage fee (ABA) will apply

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(iii) customers with a Light fare will pay the same fee

for their first checked baggage regardless when

it was bought

(e) Excess baggage charges:

(i) Light fares – 0 piece

Additional piece:

1st 2nd 3rd & more

max 10 pieces

btwn US/CA Xbag ABA Xbag ABA Xbag ABA

and

EUR 60 60 85 68 240 192

Europe USD 75 75 100 80 285 228

/Israel CAD 90 90 120 96 330 264

(ii) Allowance – 1 piece

Additional piece:

1st 2nd

btwn US/CA Xbag ABA Xbag ABA

and

EUR 85 68 240 192

Europe USD 100 80 285 228

/Israel CAD 120 96 330 264

Rest of USD 75 60 200 160

world CAD 90 72 240 192

(iii) Allowance – 2 pieces or more

Additional piece:

1st 2nd

btwn US/CA Xbag ABA Xbag ABA

and

EUR 240 192 240 192

Europe USD 285 228 285 228

/Israel CAD 330 264 330 264

Rest of USD 200 160 200 160

world CAD 240 192 240 192

(iv) Special baggage: Heavy Super- Over- Special

23-32kgs heavy* sized** items

charges btwn

US/CA

and

EUR 85 250 250 125

Europe USD 100 300 300 150

/Israel CAD 120 390 390 175

Rest of USD 75 300 300 100

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world CAD 90 360 360 120

* Super heavy greater than 32kg (musical instruments only

with 48h notice to the Carrier)

** 158cm/62in - 299cm/118in (height + length + width)

(v) Combination of oversize and heavy:

158CM - <299CM // >23KG < 32KG

btwn US/CA

and

EUR 335

Europe USD 400

/Israel CAD 465

Rest of USD 375

world CAD 450

(vi) If a baggage item is more than 299cm/118in (height +

length + width) in length or 32kg/70lb in weight, it must

be handled by Carrier’s freight service.

(f) Excess Baggage and Sports Equipment Description on KLM

operated flights:

(i) a standard sport equipment weighs no more

than 23kg/50lbs(or 32kg/70lbs in the Business

class )

and its total dimensions are

300cm/118in or under

:.

Advance reservation is required for sporting

equipment and advance arrangements must be made 48

hours before departure.

Type of equipment and dimensions need to be

specified.

(ii) Following equipment’s are considered a standard

checked baggage; they are therefore considered as

1 piece of baggage (except Light fare tickets):

- golf equipment (1 bag including clubs and shoes)

with a maximum weight of 23 kg

- diving equipment (a wet suit, vest, mask, shoes,

fins, knife and pressure regulator)

- fishing equipment (including 2 rods, boots, tackle

box and net)

- alpine skis, cross-country skis in a travel case

with a maximum length of 300cm (1 pair of skis + 1

pair of poles + 1 pair of boots)

- snowboards in a travel case with a maximum length

of 300cm (1 board + 1 pair of boots)

- water skis in a travel case with a maximum length

of 300cm (skis only)

- surfboards, kite surfboards, body boards, windsurf

boards (if less than 107cm/42in and maximum 23kg)

(iii) Special items not included in the baggage

allowance (charges in paragraph (e)(iv) above):

- bicycles, folding bicycles and tandems

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- electric bicycle (battery removed; lithium

batteries over 160wh are strictly forbidden on

board the aircrafts)

- surfboards, kite surfboards, body boards, windsurf

boards and longboards (between 107 and 300cm and

maximum 23kg)

- scuba tanks (empty and not exceeding 23kg)

(iv)Oversized items:

over 158cm/62in up to and including

299cm/118in (sum of the 3 dimensions).

For baggage items exceeding 299cm, please see the

KLM Cargo site.

Note: Kayaks and canoes are not accepted as

checked baggage and must be transported as

cargo.

(v) If multiple charges apply to one piece, add up to

all relevant charges.

(vi) For sport equipment exceeding 23kg up to a

maximum of 32kg a heavy fee per item applies

(vii) When exceeding the number of the free baggage

allowance, the standard excess baggage charge up

to a maximum of 23kg/50lbs per item applies.

(viii) Maximum number of check-in baggage is 10 pieces

with a maximum total weight of 200kg per

passenger (3 pieces with a max total weight of

64 kgs per passenger for aircraft with less than

100 seats).

(ix) The maximum weight for any piece is 32kg/70lb.

Exceptions:

- dog in kennel up to 75kg/165lb

- musical instrument up to 45kg/100lb

- wheelchair (power driven/normal)

(x) Pieces exceeding the maximum size or weight will

not be accepted as checked baggage but must be

transported as cargo at the applicable freight

rates.

(g) Baggage Allowance in case of upgrading or downgrading:

- customers who are downgraded (voluntarily or

involuntarily) at check-in retain benefit of their

original allowance.

Passengers who purchase an upgrade, either with

Flying Blue miles or in cash, benefit from the

baggage allowance of the class of travel they

upgrade to.

- Passengers who are involuntarily upgraded keep the

allowance of the original cabin of travel.

(h) Refund on (pre) Paid Excess Baggage

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(i) Passenger is entitled to refund of paid excess

baggage charges in the following cases:

(a) if KLM is unable to operate the flight

(b) if the pre-paid extra baggage is lost and is

not found within a reasonable length of time.

(ii) No refund applies if the flight, for which the

excess baggage was bought, is cancelled or if the

passenger brings less baggage than the total

allowance, including the pre-purchased extra

baggage.

(iii) No refund applies in case of a free upgrade

(iv) For any baggage exceeding the total allowance,

including the pre-paid baggage, the normal excess

baggage fee applies

(v) If the fare on the ticket permits a flight

change, the pre-purchased extra baggage allowance

remains valid in combination with the amended

ticket.

(2) (a) Collection and Delivery of Baggage

(i) Subject to the provisions of paragraph(A)(1)(d),

it is the responsibility of passengers to collect

their checked baggage as soon as it is made

available to them at the arrival points or agreed

stopping place points.

If a passenger does not collect baggage within

three months from the baggage being made available

to them, the Carrier may dispose of said baggage,

without being liable to the passenger in any way.

(ii) Only the bearer of the baggage check is authorized

to collect checked baggage.

(iii) If a person claiming baggage is not in a position

to produce the baggage check, the Carrier shall

only hand over the baggage to them on the

condition that they establish their rights thereto

in a satisfactory manner.

(iv) Acceptance of the baggage by the bearer of the

baggage check without any complaint on their part

at the time of delivery constitutes a presumption,

unless proven to the contrary, that the baggage

was delivered in good condition, in accordance

with the Contract of Carriage.

(a) Collection of excess weight/oversize and/or

additional piece charges

At the passengers option, excess weight, oversize and/or

additional piece charges will be payable either at point of

origin for the entire journey to final destination, or at

the point of origin to the point of stopover, in which

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event, when carriage is resumed charges will be payable

from the point of stopover to the next point of

destination. When, on a journey, for which a through excess

baggage ticket has been issued, there is an increase in the

amount of excess baggage carried, carrier will issue a

separate excess baggage ticket for such increase and

collect charges to destination, or a stopover point, as the

case may be.

(3) Checking of baggage by carrier

Except as otherwise provided by this rule, each

participating carrier will, upon presentation by a

fare-paying passenger of a valid ticket covering

transportation over the lines of such carrier or over the

lines of such carrier and one or more other participating

carriers, check personal property which is tendered by the

passenger for transportation as baggage, when tendered at

the city of airport office designated by the carrier, and

within the times prescribed by such carrier, but no

participating carrier will check property to tendered:

(a) beyond the destination, or not on the routing

designated on such ticket;

(b) beyond a point of stopover;

(c) beyond a point of transfer to any other carrier,

if the passenger has declared a valuation in excess of

the amounts specified in paragraph (B)(8) of this rule

except between points where through interline service

is provided without change of aircraft by two or more

participating carriers;

(d) beyond a point beyond which the passenger holds no

reservation;

(e) beyond a point at which the passenger is to transfer

to a connecting flight, and such flight is scheduled

to depart from a different airport than that at which

the passenger is scheduled to arrive;

(f) beyond a point at which the passenger desires to

resume possession of such property or any portion

thereof;

(g) beyond a point beyond which all applicable charges

have not been paid;

(h) (applicable only for through transportation):

to a point to which the passenger holds no

reservation, unless the passenger's name or

initials are on the outside of such baggage.

(4) Pets in cabin (PETC) or hold (AVIH)

Only dogs and cats are permitted in cabin and hold.

Pets in cabin and in the hold are excluded from the

free baggage allowance except as indicated in this

Rule 115 (A)(5)(c). In all cases advance arrangements with

carrier must be made at least 48 hours before departure and

approval is needed from Special Reservations.

Category 1 dogs, as defined by the French Ministry of

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Agriculture, Food and Forestry, are not permitted for

transport in the cabin, or as baggage or cargo.

These so-called “attack dogs” do not belong to a particular

breed but are similar in morphology to the following:

Staffordshire Terrier or American Staffordshire Terriers

(pit bulls), Mastiffs and Tosas.

To transport a Category 2 dog, Passenger should contact the

customer service department for freight.

Category 2 dogs can travel on the same flight as their

owner.

A certified cage is mandatory.

(a) Pets in the Cabin:

KLM does not accept pets in the Business cabin

on intercontinental flights.

For its own safety, the pet must travel in the hold.

(this does not apply to SVAN, ESAN and rescue dogs,

subject to the applicable regulations).

(i) The maximum weight of pet including the bag

may not exceed 8kg/17lb.

(ii) For safety reasons, animal crates are no longer

accepted in the cabin, no matter their dimensions.

(iii) The pet must be at least 15 weeks old.

(iv) Travel in the cabin for snub-nosed animals

Snub-nosed dogs include:

Affenpinscher, Boston Terrier, Boxers (all

breeds), Bulldogs (all breeds), Bull Mastiff, Cane

Corso, Pugs (all breeds), Chow-Chow, Great Dane

(all breeds), certain breeds of Spaniel (Tibetan,

Japanese, English, King Charles), Brussels

Griffon, Lhasa Apso, Mastiffs (all breeds),

Neapolitan Mastiff, Pekingese, Small Brabant, Shih

Tzu, Shar Pei, Staffordshire Bull Terrier.

Snub-nosed cats include:

Burmese, Exotic Shorthair, Himalayan, Persian.

In high-stress situations, snub-nosed animals,

are prone to respiratory

problems.

Therefore, before attempting to travel by air with

their pet, Passengers shall obtain advice from

their veterinary.

(v) The pet must travel in a special closed travel bag

that does not exceed 46x28x24cm/18x11x9in.

The bag must be well-ventilated and be big enough

for the pet to stand up, turn around, and breathe

easily and freely.

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The bag must fit in the area underneath the seat

in front of the passenger.

Passengers undertake not to remove pets, even

partially, from their bags for the entire duration

of the flight.

(vi) Only 1 animal is permitted per bag.

(vii) Each passenger may travel with only 1 pet.

(viii) The pet's travel container is considered an

additional baggage item and will incur a fee.

(ix) One (1) flat fee applies for pets in the cabin

including the bag:

the charge per OW is:

USD 125.00 from USA

CAD 125.00 from Canada

EUR 125.00 or the equivalent thereof from Europe

(including Morocco, Tunisia and Algeria)

USD 125.00 (or the equivalent thereof) when

departing from all other countries

outside Europe including Algeria,

Morocco, Tunisia and Canada.

KLM will only accept emotional support dogs

(ESAN) in the cabin on direct flights operated by

KLM to and from Canada,

This complies with CA CTA no.105-at-c-a-2023.

(x) A passenger traveling with a pet in cabin (PETC)

on an KLM flight must fill in a PETC checklist to

comply with the IATA Live Animals Regulations (LAR). A

checklist must be completed online when they check in,

sign and print it, and hand it to the airport check-in

agent. If customers arrive at the airport without the

checklist, the check-in agent will provide the

checklist and it can be filled out and signed at the

check-in desk.

https://img.static-kl.com/m/18458c63ba13f524/original/PETC-checklist-EN.pdf

(b) Pets in the Hold:

Passengers must print, read, understand and sign the

form "Conditions for transporting a dog or cat in

the hold" on KLM website and present it at the

airport.

(i) One passenger may check in maximum 3 animals; this

number may be restricted, depending on the

aircraft type.

- A maximum of two animals can travel in one

kennel if they are adult animals, are the same

size, and have maximum weight of 14 kg each;

- a maximum of three animals can travel in one

kennel, if they are younger than 6 months,

from the same litter, and have a maximum weight

of 14 kgs each.

(ii)

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A pet weighing more than 8kg/17lb and up to a

maximum weight of 75kg/165lb with the container

must be transported in the hold;

if the pet and its container weigh more than 75kg,

it must be transported by freight.

(iii) The pet must be at least 15 weeks old.

(iv) One (1) flat fee applies for pets in the hold

including kennel up to 75kg.

The charge per OW is:

USD 200.00 from USA

CAD 200.00 from Canada

EUR 200.00 or the equivalent thereof from Europe

(including Morocco, Tunisia and

Algeria)

USD 200.00 (or the equivalent thereof) when

departing from all other countries

outside Europe including Algeria,

Morocco, Tunisia and Canada.

(v) Conditions related to the transport container

(International Air Transport Association (IATA)

standard):

- the container should be made of fiberglass or

hard plastic only.

- If the container has wheels, they must be

removed. If they are retractable, they must be

sealed with adhesive tape.

- The door must have a central locking system that

locks in 2 places: at the top and bottom of the

door.

- The door hinges must extend beyond the

horizontal extrusions located above and below

the door by at least 1.6 cm.

- The 2 parts of the container must be fastened

together by bolts.

- The container must have an empty food bowl

secured to the mesh door that should be

accessible without opening the container.

- In the event of non-compliance with conditions

above, the pet will be denied boarding

(vi) Conditions to ensure the comfort and well-being of

the pet:

- the dog or cat must be able to stand with its

head fully upright, without touching the roof of

the container.

The height of the container must therefore be

more than 5 cm higher than the height of the

animal in the standing position from the top of

the ears or the head.

The pet should also be able to turn around and

lay down comfortably.

- The pet will not be provided water during the

journey until arrival at the destination.

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Rule 115 Baggage†∆

Therefore, passenger shall ensure that the pet

has had enough to drink before check-in.

- The bottom of the container should be covered

with a blanket, newspaper or other absorbent

material. Straw is prohibited.

- The pet should not wear a leash or muzzle.

These accessories should not be left in the

container either.

- The pet must neither show signs of physical

weakness, nor be injured or under tranquilizer.

(vii) Snub-nosed animals (as defined in (a)(iv) above)

are not permitted for transport in the hold on

flights provided by KLM.

(viii) passengers shall present themselves at the

check-in counter 3 hours before the departure of

their flight.

If passengers have a connecting flight, a

minimum of 2 hours between flights is required.

(ix) Passengers can check in their pet for the first

leg of their trip only.

Between connecting flights, passengers must have

enough time to collect their baggage and pet,

and check them in again for the second flight.

Passengers must have all documents required by

the authorities in the country in which they

have a connection as they will have to undergo

police and immigration procedures before

boarding the connecting flight.

(x) KLM declines all responsibility for any

costs incurred (booking modification fees, hotel

stay, kennel fees, etc.) in case the pet is

refused transport due to non-compliance with the

Carrier’s provisions, or in case the pet is

refused upon arrival due to non-compliance with

the provisions established by the country of

destination.

* Transfer Charge:

for Amsterdam only (not available at CDG).

When the transfer time for pet in hold is 3 hours or

more in Amsterdam, a transfer charge of USD 200.00

from USA, CAD 200.00 from Canada, EUR 150.00 from

Europe, USD 200.00 (or the equivalent thereof) from

the rest of the world applies in addition to above

charges. he transfer charge is to cover for the cost

charged by the animal hotel for hosting and taking

care of the pet in hold for during the transfer in

Amsterdam.

(5) Cabin Baggage Allowance/ Unchecked Baggage

Cabin baggage must be stowed in the overhead storage bins

located above the passenger’s seat.

Personal items must fit easily under the seat in front

of the passenger unless the passenger is seated in an

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131 | P a g e

Rule 115 Baggage†∆

emergency exit row. In this case, the passenger must stow

the personal items in an overhead storage bin.

(a) Business class Allowance

2 pieces of hand baggage

- size: 55x35x25cm (including pockets, wheels

and handles)

1 personal item not exceeding 40x30x15cm/16x12x6in:

- 1 handbag/purse or

- 1 briefcase or

- 1 camera bag or

- 1 laptop, or

- 1 item of a smaller or similar size of those above

total weight max. 18kg/40kg.

(b) Economy class Allowance

1 piece of hand baggage

- size: 55x35x25cm (including pockets, wheels and

handles)

1 personal item not exceeding 40x30x15cm/16x12x6in:

- 1 handbag/purse or

- 1 briefcase or

- 1 camera bag or

- 1 laptop, or

- 1 item of a smaller or similar size of those above

total weight max. 12kg/26lb

(c) If either the total weight or the size is exceeded,

the item must be checked in and normal excess baggage

charges apply.

In addition to this Rule 115(B)( 5) see also, Rule

115(B)(1)(e).

(d) If the flight is full or depending on the type of

aircraft, it may not be possible to carry the

passenger’s hand baggage on board, even if it has the

correct dimensions and weight. KLM will check

it in and carry it in the hold, free of charge.

(e) Certain baggage that passengers wish to take in the

cabin may, for security and/or safety, operational or

aircraft configuration reasons, at any time prior to

the flight departure, be denied cabin access and must

be carried as checked baggage.

(f) Baggage/items that passengers do not wish to carry in

the hold (such as musical instruments or other fragile

items) and that do not comply with the provisions of

paragraphs (5)(a)(b) above (excess dimensions and/or

weight) may only be accepted for cabin carriage with

prior approval from Carrier’s Customer Service

department.

Passengers must submit the request at least 48 hours

before the flight's departure.

The baggage/item will be placed on 1 or more

additional seats and passengers must pay the fare for

these seats.

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Rule 115 Baggage†∆

The weight of the baggage/item must not exceed 45kg/

99lb.

The passengers should arrive at the check-in counter

3 hours before the flight’s departure.

(g) Passengers are responsible for personal effects and

unchecked baggage that they take into the cabin.

In the event of the destruction, theft, loss or damage

of personal effects and unchecked baggage, the Carrier

may only be held liable if wrongdoing on its part, or

that of its officials or agents, is proven, said

liability being limited to the amount defined in

Rule 55 – Liability of Carriers.

(6) Special Declaration of Interest:

(a) Valuation limit of baggage

No baggage of any one passenger having a declared

value in excess of 1,288 SDR will be accepted for

carriage, unless special arrangement therefor has been

made in advance between the passenger and the carriers

concerned.

(b) For all checked baggage for which the value exceeds

the liability limit of 1,288 SDR, as defined by the

Convention, in the event of destruction, loss,

damage or delay, passengers may either personally

insure all their baggage prior to the journey or,

when handing over the baggage to the Carrier, make

a Special Declaration of Interest limited to a certain

amount. In this case, a surcharge must be paid by the

passenger.

Compensation will be paid in accordance with the

provisions of Rule 55 – Liability of Carriers -.

(c) Special Declaration of Interest shall not apply

to items that should not be carried in checked

baggage, such as money, jewelry, silverware,

negotiable papers, securities, business documents,

samples, paintings, antiques, artifacts, manuscripts,

irreplaceable books or publications, cameras or other

photographic or movie equipment, computers, electronic

and/or telecommunication equipment or devices, working

papers (i.e. working files, studies, reference

material, correspondence, thesis), musical

instruments, Passports and identity documents, keys

or other similar valuables when such valuables are

included in baggage checked or otherwise delivered

into the custody of Carrier.

(d) The Carrier reserves the right to verify the

adequacy of the value declared in light of the value

of the baggage and the contents thereof.

(e) All Special Declarations of Interest must be made

by the passenger to the Carrier prior to the

check-in deadline.

The Carrier also has the option of capping the level

of the declarations that are liable to be made at a

maximum amount.

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133 | P a g e

Rule 115 Baggage†∆

The Carrier also has the right to provide proof, in

the event of damage, that the amount declared was

higher than the passenger’s genuine interest at the

time of delivery.

(f) Passengers can obtain all the relevant information

regarding this Special Declaration of Interest and the

surcharge specified in paragraph (b) above from the

Carrier.

(g)

Excess value surcharges will be payable only to the

point to which the baggage is checked or to the

point of transfer to another carrier if such point

precedes the point to which baggage is checked.

(h)

Carrier will not be obligated to carry baggage until

the passenger has paid all applicable surcharges or

has complied with credit arrangements established by

carrier.

(i)

When a passenger is rerouted or his/her carriage

cancelled, the provisions, which govern with respect

to the payment of additional fares or the refunding of

fares, shall likewise govern the payment or the

refunding of excess weight charges and the payment of

excess value surcharges, but no refund of excess value

surcharges will be made when a portion of the carriage

has been completed.

(7) Musical Instruments:

A musical instrument is considered a standard checked

baggage item. As such, its transport is included free of

charge in the price of the ticket as a single baggage item

except with Light fare tickets where the baggage is

not included free of charge.

Musical instruments can be taken on board KLM

aircraft in two different ways:

(a) as checked baggage:

(i) within the free allowance, a musical instrument

is considered a standard piece of baggage under

the following conditions:

-the instrument must be suitably packed in a hard

case designed for such item

- total dimensions do not exceed 158cm/

62in

-maximum weight is: 23kg in Economy cabin

32kg in Business cabin

(ii) As excess baggage:

the item is considered excess baggage if:

-exceeding the number of free baggage allowance

-exceeding 23kg in Economy cabin

-exceeding 32kg in Business cabin

-exceeding the dimensions (lXhXw 158cm)

Note 1: If between 23kg and 32kg a heavy fee applies

If between 32kg and 45kg a super-heavy fee

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Rule 115 Baggage†∆

applies

If exceeding dimensions 158cm the oversize fee

applies (max sum of dims is 299cm).

Musical instruments over 32kg/70lb in weight or

300cm/118in in length (cello, bass, etc.) are

accepted in the hold, with prior approval from

the customer service department.

The passenger must submit the request at least

48 hours before the flight’s departure.

Note 2: The instrument must be transported as cargo if:

-exceeding the max length of 406cm and/or,

-exceeding the maximum weight for super-heavy

Xbag (45kg).

(b) As cabin baggage

The conditions for transporting a musical instrument

in the cabin depend on its size.

(i) For musical instruments smaller than 115cm/45in in

size, height + length + width (guitar, violin, etc.):

this is considered a standard baggage item and

included in the baggage allowance.

Passenger may not transport an additional hand baggage

item.

Musical instruments must always be packaged in a

rigid/hard shell container designed to ship such

items.

For string instruments, customers are responsible for

ensuring that the strings are loosened so that tension

is reduced on the top and neck of the instrument.

(ii)

For musical instruments larger than 115cm/45in in

size, height + length + width:

prior approval from the customer service department is

required. Passenger must submit the request at least

48 hours before the flight's departure.

The musical instrument will be placed on 1 or more

additional seats and the passenger must pay the

fare for those seats under the following conditions:

-the item must be placed on the seat in such a way

that safety is not at stake;

-the instrument must be suitably packed in hard cases

and must have rounded edges;

-the item may not block the view or cause disturbance;

-the item may weight no more than 45kg per seat;

-the maximum authorized dimensions are 140x50x40cm per

seat;

-the extra seat must be booked at time of passenger’s

reservation.

- The passengers should arrive at the check-in counter

3 hours before the flight’s departure.

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135 | P a g e

Rule 115 Baggage†∆

Note: Musical instruments weighing over 45kg are never

accepted as cabin baggage nor as checked baggage.

(8) Right of Search

For security/safety reasons and/or on the request of the

authorities, the passenger may be asked to undergo a search

or a scan of their baggage (using X-rays or another

technique). If a passenger is not available, their baggage

may be scanned or searched in their absence, with a view to

checking, in particular, whether it contains the items

referred to in paragraph (A)(3) in this rule.

If a passenger refuses to comply with such requests, the

Carrier may deny them and their baggage carriage.

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Rule 130 Fare Construction (Applicable for Transportation to/from

the U.S., U.S. Territories and Canada)

Rule 130 Fare Construction (Applicable for Transportation to/from

the U.S., U.S. Territories and Canada)

(A) General

all fares are established in the currency of the

country of commencement of travel or in the designated

currency for air fares. To facilitate fare computation

and fare construction, neutral units of construction

(NUC) are established against specified selling fares

and published add-ons.

(B) Directionality

(1) Fares are calculated in the direction of travel,

except when returning to the country of unit

origin, the fare to be applied is that from the

country of unit origin, i.e. not in the direction

of travel.

(2) For open jaw special fares originating and

terminating in Europe, except for journeys wholly

within Europe, when the surface sector occurs

between countries in Europe, the fare

assessed for the last sector into Europe is the

fare applicable from Europe.

(3) in applying the provision of (B)(1) above, and

except for round trip pricing units, fare

components between Canada and USA and between

Denmark, Norway, Sweden shall be assessed in the

direction of travel.

(C) Applicable fares

(1) General

(a) The fare paid applies only when international

travel originates in the country of

commencement of travel as shown on the

ticket. If international travel actually

commences in a different country, the fare

must be reassessed from such country.

(b) The fare for the journey (excluding

separately assessed side trips) shall be the

lowest of:

(i) Single pricing unit for the journey, or

(ii) any series of end-on or local combined

pricing units which collectively

comprise the journey being traveled.

(c) If no fare is published for the class of

service/inventory booked, the fare for the

next higher class of service/inventory may be

assessed.

(d) Fares expressed as a percentage;

when fares are expressed as a percentage of

another fare and different percentages apply

in a journey, the following rule applies:

(i) Apply the applicable percentage to

the base fares to establish the

fare levels as an amount.

(ii) Use such fare levels for the application of

all fare construction rules

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137 | P a g e

Rule 130 Fare Construction (Applicable for Transportation to/from

the U.S., U.S. Territories and Canada)

(e) The provisions within a specific fare rule

take precedence over any general provisions

contained herein unless otherwise specified.

(2) Normal fares

(a) If the routing of the journey is determined

as fulfilling the definition of a round trip,

circle trip or normal open jaw trip, the

pricing unit must be assessed as such. The

use of one-way fares is not permitted.

(b) If the routing of a journey does not fulfill

the definition of normal round trip, circle

trip or open jaw trip, it shall be assessed

as follows, subject to the routing:

(i) As a one way journey

(ii) As a series of one way sub journeys

(iii) As a round trip, or circle trip journey

with the surface sector assumed flown

provided the surface sector does not

occur at the beginning of a pricing

unit.

(iv) As a mixture of a one way sub journey and

a return sub journey if there is a common

country - subject to paragraph (2)(b)

above.

(c) In the case of (b)(i) and (ii), and the one

way sub journey in (iv) above, the one way

journey/sub journey must be assessed using one

way fares; the use of half round trip fares

is not permitted.

(3) Special fares

(a) Special fare round trip, circle trip or open

jaw pricing units do not allow more than two

half round trip international fare

components.

(b) Qualification of the journey as a RT/CT

special fare with the surface sector assumed

flown is allowed provided the surface sector

does not occur at the beginning of a pricing

unit.

exception: for fares governed entirely by

diagrammatic routings only embedded surface

sectors can be assumed flown.

(c) Neither one way nor half round trip special

fares shall be used to calculate round the

World fares.

(D) Fare construction

(1) General

(a) Fares specified in this tariff between any 2

points are subject to:

(i) the maximum permitted mileages, referred to as

mileage fares,

provided that when a journey exceeds the

MPM, the fare must be surcharged in

accordance with the procedures for

excess mileage surcharges as outlined in

The above referenced M.P.M. tariffs, or

(ii) A diagrammatic or linear routing,

referred to as routing fares, or

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138 | P a g e

Rule 130 Fare Construction (Applicable for Transportation to/from

the U.S., U.S. Territories and Canada)

(iii) Both MPM and diagrammatic routing in the

case of a fare governed by a combined

routing. When a combined routing is

created by the use of an add on amount

and a published international fare the

provisions of the diagrammatic routing

must be adhered to for the portion of

the itinerary governed by such routing,

and the provisions of MPM's must be

applied from origin to destination of

the fare component.

(b) Add on amounts when a through fare is not

published for a desired routing, the fare for

such transportation will be constructed by

combining add-on amount(s) with a published

international fare. Travel need not be via

the fare construction point(s).

(c) End on combinations when two or more pricing

units are combined end-on, the provisions of

round trip, circle trip, normal/special open

jaw or one way pricing units, as applicable,

shall apply separately to each pricing unit.

(2) Mileage principle

(a) Combined routings

When constructing a through fare by use of

add-on amount(s) and a published

international fare, if either the add-on

amount(s) or international fare are governed

by a mileage routing, MPM calculations are

required for the through fare component from

unit origin to unit destination and all

provisions of the mileage system as

outlined in paragraph (h) of this rule.

(b) Global indicators

If a fare component can attract more than one

global indicator, then the routing of the

flights must be used to determine the

specific global indicator to be applied.

(3) Fictitious construction

fare construction must be via the itinerary of the

passenger. The addition of points not on the

passenger's itinerary is not permitted.

Exception: Constructions using add-on amounts

need not be constructed via actual

points of travel.

(4) Side trips and limitations on indirect travel

general limitations

(a) Whenever a side trip is separately assessed,

all provisions, as applicable, described in

this rule apply, provided that the

international sales indicator of the ticket

applies to all side trip fares shown on the

ticket.

(b) A journey on a ticket or conjunction ticket,

at the time of original issue or when

Reissued, must not include more than four

international arrivals and four international

departures in any one country, provided for

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139 | P a g e

Rule 130 Fare Construction (Applicable for Transportation to/from

the U.S., U.S. Territories and Canada)

the counting of arrivals and departures,

surface sectors are considered to be flown.

(c) A fare component will not include departure

from the origin or more than one arrival at

the destination or more than one stopover at

any intermediate ticketed point on the fare

component. If travel is wholly within area 1

or between area 3 and 1, side trips are

separately assessed regardless of stopover.

(5) Fare components with a surface sector

(a) For the purpose of counting stopovers on fare

components which include surface segments, an

embedded surface sector will count as one

stopover if the elapsed time exceed 24 hours.

(b) A fare construction surface sector occurring

at the end of fare component shall not be

counted as a stopover.

(E) Mixed class (differentials) Applicable to normal fares only

When sectors within a fare component are

travelled in different classes of service,

the fare shall be

-the through fare in the lowest fare, plus

-the difference between the lower and the

higher class for the sector(s) travelled

in the higher class

If the sector travelled in the higher class is

between world areas or sub-areas, the through

fare of the higher class applies to the whole

fare component

(F) Application of ticket point mileage system/TPM

Deductions

General

(1) The ticketed point mileage provisions outlined in

this section apply to mileage fares.

(2) Fare construction provisions for the mileage

system are outlined in this rule.

the basic elements for the TPM system are:

maximum permitted mileage (MPM)

ticket point mileage (TPM)

determination of permissible mileage routing

extra mileage allowances

(3) TPM ticketed point mileages are used to compute

the total mileage of the desired itinerary via all

of the ticketed points. As used herein the term

TPM shall refer to any point which is shown on the

good for passage section of the ticket. The

tpm to be used in such computation are those

established by IATA (international air transport

association.)

(4) Determination of permissible mileage routings.

the following procedure is to be used to determine

whether a desired itinerary is permissible in

connection with a mileage fare.

(a) Determine the MPM between the same points for

which the fare applies. The published MPM

may only be used for a one way/half round

trip journey.

(b) Add the TPM between all ticketed points in

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Rule 130 Fare Construction (Applicable for Transportation to/from

the U.S., U.S. Territories and Canada)

the routing. the computation must be made

according to the actual route for travel

including all ticketed points.

(i) Side trips included in a through mileage

calculation - see paragraph (e) (5) of

this rule.

(ii) Surface sector transportation between

two intermediate ticketed points must be

included in the TPM computation.

(c) Compare the total of the ticketed point

mileages with the applicable MPM published

for the fare used. The desired routing

option will be permitted at such fare only if

the total of the TPM is equal to or less than

the applicable MPM.

(d) When the sum of the TPM for the routing

option is greater than the MPM the direct

route fare is surcharged according to the

following formula:

Divide the sum of the TPM by Then the fare is

the MPM if the result is: surcharged by:

Greater than 1.00 but less 5 percent

than or equal to 1.05

Greater than 1.05 but less 10 percent

than or equal to 1.10

Greater than 1.10 but less 15 percent

than or equal to 1.15

Greater than 1.15 but less 20 percent

than or equal to 1.20

Greater than 1.20 but less 25 percent

than or equal to 1.25

When the actual mileage for an itinerary exceeds

25 percent of the MPM, then the applicable fare

for the itinerary will be the combination of any

two or more fares along the desired routing which

produces the lowest fare.

(5) TPM deductions

Between certain points TPM deductions may be made

to the MPM. In order to qualify for the deduction

listed in column 4, a passenger must travel

between points listed in column 1 and 2, and the

city in column 3 must be a ticketed point on the

itinerary. The deduction in column 4 is deducted

from the sum of the TPM before making a

comparison with the MPM. Only one such deduction

is permitted for each Sector. When more than one

deduction applies, the one allowing the greater

number of miles is used.

(a) (Application to Transatlantic travel when KL

is the transoceanic carrier)

BETWEEN

AND

VIA

EMA

SJU/LAX/SFO

WEST AFRICA

AMS/PAR/LON/FRA

900

EWR/NYC/PHL

WEST AFRICA

AMS/PAR/LON/FRA

1650

MSP/SJU/DEN

WEST AFRICA

AMS/PAR/LON/FRA

1190

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Rule 130 Fare Construction (Applicable for Transportation to/from

the U.S., U.S. Territories and Canada)

BOS/CHI

WEST AFRICA

AMS/PAR/LON/FRA

1770

ATL/WAS/MEM

WEST AFRICA

AMS/PAR/LON/FRA

1590

DTT/HOU/DFW

WEST AFRICA

AMS/PAR/LON/FRA

1380

AZ/CA/CO/ID/MT/NV/NM/

OR/UT/WA/WY

WEST AFRICA

MSP/DTT/BOS/MEM/

PHL

1000

AK/IL/IA/KS/LA/MN/MO/

NE/ND/OK/SD/TX/WI

WEST AFRICA

MSP/DTT/BOS/MEM/

PHL

1545

AL/FL/GA/KY/MS/NC/SC/

TN

WEST AFRICA

MSP/DTT/BOS/MEM/

PHL

1800

CT/DE/IN/ME/MD/MA/MI/

NH/NJ/NY/OH/PA/RI/VA/

VW/VT

WEST AFRICA

DTT/BOS/WAS/NYC/

EWR/PHL

2330

NB/NL/NS/PE/ON/QC

WEST AFRICA

DTT/PHL

1350

AB/BC/MB/NT/SK/YT

WEST AFRICA

MSP

1000

USA

FAE

AMS

1200

USA

FAE

PAR

1400

AL/FL/GA/KY/MS/NC/SC/

TN

CPT

DTT/BOS/MEM/ATL/

PHL/WAS

2300

AK/LA/TX/OK/

CPT

MEM/HOU

1400

AL/FL/GA/KY/NC/SC/TN/

MS

S.AFRICA(EXCPT CPT)

DTT/BOS/MEM/ATL/

PHL/WAS

900

AK/LA/TX/OK

S.AFRICA(EXCPT CPT)

MEM/HOU

700

BRO/CLL/CRP/ELP/HRL/

LCH/MAF/MFE

WEST AFRICA

HOU

500

YMQ/YYZ

WEST AFRICA

AMS/PAR/LON/FRA/

ABZ/BFS/GLA/EDI/

DTT

600

ABE/AVP/BGM/BWI/CHO/

HAR/ORF/PHF/SCE/WAS

EUROPE

DTT

500

ABE/AVP/BGM/BWI/CHO/

HAR/ORF/PHF/SCE/WAS

EUROPE

ATL

1000

ALB/BDL/BTV/MHT/PVD/

PWM/ROC/SYR

EUROPE

DTT

600

ALB/BDL/BTV/MHT/PVD/

PWM/ROC/SYR

EUROPE

ATL

1400

AK/CA/ID/NV/ND/OR/SD/

WA

FI/DK/NO/SE/PL/UA/E

E/LV/BY/LT

NYC/EWR/BOS

1200

CVG/CHI

1600

DTT/ATL

1800

CA/NV

TURKEY,GREECE

ATL

300

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Rule 130 Fare Construction (Applicable for Transportation to/from

the U.S., U.S. Territories and Canada)

AK/ID/ND/OR/SD/WA

RUSSIA (WITHIN

EUROPE)

NYC/EWR/BOS

1600

CVG/CHI

1700

DTT/ATL

2000

CA/HI/MT/NV

RUSSIA (WITHIN

EUROPE)

NYC/EWR/BOS

1150

EUROPE)

CVG/CHI

1250

DTT/ATL

1450

HI/IL/IN/MI/MN/OH/VA/

WI

EUROPE

ATL

350

PA

EUROPE

CVG/CHI

400

DTT/ATL

600

AK/ID/MT/ND/OR/SD/UT/

WA/WY

EUROPE

NYC/EWR/BOS

500

CVG/CHI

550

DTT/ATL

800

UNITED STATES

ITALY

ROM

100

UNITED STATES

EUROPE

PAR/AMS/ROM

600

CANADA

EUROPE

CVG/NYC/EWR

900

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

143 | P a g e

Rule 135 Stopovers

(A) Application

Stopovers will be permitted under the following

conditions:

(1) Stopovers will be arranged with the carrier in

advance.

(2) Stopovers will be specified on the passenger ticket.

(B) Counting

To count the number of stopovers (as defined in rule 1

(definitions)) the following applies:

(1) In the case of round or circle trips, the stopover

at the point of turnaround (fare construction

point) is not counted.

(2) In the case of turnaround open-jaw trips, the

outward point of arrival and the inward point of

departure together constitute one stopover which

is not counted.

(3) When one or more portions of a journey are

travelled by surface the last point of arrival by

air and the first point of departure by air on

each such break in the journey together count as

one stopover, provided that:

(a) If stopovers are restricted to a specific

area and there is a surface sector involved,

both points in the surface sector must be in

such a specific area.

(b) Where a specific routing permits stopovers at

a named point, surface sectors to/from that

named point are not permitted unless surface

sectors are permitted between the named

stopovers points.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

144 | P a g e

Rule 145 Currency Applications

Local currency fares and charges

(1) Fares and related charges are expressed in the local

currency of the country of commencement of

transportation (COC), except those countries listed

below which are expressed (A) in US dollars or (B) in

Euro:

(A)

Afghanistan Lebanon

Angola Liberia

Anguilla Madagascar

Antigua and Barbuda Malawi

Argentina Maldives

Bahamas Mexico

Bangladesh Mongolia

Barbados Montserrat

Belize Nicaragua

Bermuda Nigeria

Bolivia Palestinian Territory

Bonaire Panama

Brazil Paraguay

Burundi Peru

Cambodia Philippines

Cayman Islands Rwanda

Chile Saba

Colombia Saint Eustatius

Congo, Dem. Rep. of Saint Kitts

Costa Rica and Nevis

Cuba Saint Lucia

Dominica Saint Vincent and

Dominican Republic The Grenadines

Ecuador Sao Tome and

El Salvador Principe

Eritrea Sierra Leone

Ethiopia Somalia

Gambia Suriname

Ghana Tanzania, United

Grenada Republic of

Guatemala Timor Leste

Guinea Trinidad and

Guyana Tobago

Haiti Uganda

Honduras Ukraine

Indonesia United States

Iraq and U.S. Territories

Israel Uruguay

Jamaica Venezuela

Kenya Viet Nam

Laos Zambia

Zimbabwe

(B)

Albania

Armenia

Austria

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

145 | P a g e

Rule 145 Currency Applications

Azerbaijan

Belarus

Belgium

Bosnia and Herzegovina

Bulgaria

Cape Verde

Croatia

Cyprus

Estonia

Finland

France except French Polynesia

(including Wallis and Futuna)

New Caledonia (including Loyalty Islands)

Georgia

Germany

Greece

Ireland

Italy

Kyrgyzstan

Latvia

Lithuania

Luxembourg

Macedonia (FYROM)

Malta

Moldova, Republic of Monaco

Montenegro

Netherlands

Portugal

Romania

Russia

Serbia

Slovakia

Slovenia

Spain

Tajikistan

Turkey

Turkmenistan

Uzbekistan

(2) All add-ons shall be established in the currency of the

country concerned, or where agreed, in U.S. dollars or

in Euro or in any other currency.

Combination of local currency fares

To combine two or more local currency fares, convert

all local currency fares into the currency of the

country of commencement of transportation.

Step 1: (a) Establish the NUC amount for each local

currency fare by dividing the local

currency fare by the applicable IATA

Rate of Exchange (ROE) shown in the

Currency Conversion Table below for the

country in which the currency is

denominated.

(b) Calculate the resultant amount to two

decimals places, ignoring any further

decimal places.

Step 2: Add the resultant NUC amounts for the sectors

involved.

Step 3: (a) Established the through local currency

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

146 | P a g e

Rule 145 Currency Applications

fare by multiplying the total NUC

amounts (derived from Steps 1, 2, and 3

above) by the IATA Rate of Exchange

(ROE) shown in the currency conversion

table below for the country of

commencement of travel.

(b) Calculate the resultant amount of one

decimal place beyond the number of

decimal places shown next to the local

currency in the conversion table below,

ignoring any further decimal places.

(c) Round up to the next higher rounding

unit shown next to the local currency in

the currency conversion table, unless

otherwise indicated.

Exception: When an international ticket is comprised

of all domestic fare components, but within different

countries, the provisions outlines above shall apply.

Other Charges

Other charges shall be separately converted to the currency

of the country of co9mmencement of travel using the IATA Bankers'

Selling Rate (ICER)

Traffic documents, paid for in currencies marked # below may only be

exchanged or refunded in the countries where such currency is the

local currency

Country

Currency

Code

#

AMERICAN SAMOA

US Dollar

USD

ANDORRA

Euro

EUR

ANGOLA

Kwanza

AOA

ANTIGUA AND BARBUDA

East Caribbean

Dollar

XCD

ARUBA

Aruban Florin

AWG

AUSTRALIA

Australian Dollar

AUD

AUSTRIA

Euro

EUR

BAHAMAS

Bahamian Dollar

BSD

BAHRAIN

Bahraini Dinar

BHD

BELGIUM

Euro

EUR

BERMUDA

Bermudian Dollar

BMD

BHUTAN

Ngultrum

BTN

BONAIRE, St.EUSTATIUS, SABA

US Dollar

USD

BOSNIA AND HERZEGOVINA

Convertible Mark

BAM

BOTSWANA

Pula

BWP

CANADA

Canadian Dollar

CAD

CAYMAN ISLANDS

Cayman Islands

Dollar

KYD

CHILE

Chilean Peso

CLP

#

CHINA (EXCLUDING Hong Kong)

Yuan Renminbi

CNY

#

CHRISTMAS ISLAND

Australian Dollar

AUD

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

147 | P a g e

Rule 145 Currency Applications

COLOMBIA

Colombian Peso

COP

#

COMOROS

Comoro Franc

KMF

CONGO DEMOCRATIC REPUBLIC

Congolese Franc

CDF

#

COOK ISLANDS

New Zealand Dollar

NZD

COSTA RICA

Costa Rican Colon

CRC

CROATIA

Euro

EUR

CUBA

Cuban Peso

CUP

#

CURAÇAO

Antillean Guilder

ANG

#

CYPRUS

Euro

EUR

CZECH REPUBLIC

Czech Koruna

CZK

DENMARK

Danish Krone

DKK

DJIBOUTI

Djibouti Franc

DJF

DOMINICA

East Caribbean

Dollar

XCD

DOMINICAN REPUBLIC

Dominican Peso

DOP

#

ECUADOR

US Dollar

USD

EGYPT

Egyptian Pound

EGP

#

EL SALVADOR

US Dollar

USD

#

ERITREA

Nakfa

ERN

#

ESTONIA

Euro

EUR

ETHIOPIA

Ethiopian Birr

ETB

#

FALKLAND ISLANDS

Falkland Islands

Pound

FKP

FAROE ISLANDS

Danish Krone

DKK

FIJI

Fiji Dollar

FJD

FINLAND

Euro

EUR

FRANCE

Euro

EUR

FRENCH GUIANA

Euro

EUR

FRENCH POLYNESIA

CFP Franc

XPF

FRENCH SOURN TERRITORIES

Euro

EUR

GAMBIA

Dalasi

GMD

#

GEORGIA

Lari

GEL

#

GERMANY

Euro

EUR

GHANA

Ghana Cedi

GHS

#

GIBRALTAR

Gibraltar Pound

GIP

GREECE

Euro

EUR

GREENLAND

Danish Krone

DKK

GRENADA

East Caribbean

Dollar

XCD

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

148 | P a g e

Rule 145 Currency Applications

GUADELOUPE

Euro

EUR

GUAM

US Dollar

USD

GUATEMALA

Quetzal

GTQ

GUINEA

Guinea Franc

GNF

GUYANA

Guyanese Dollar

GYD

HAITI

Gourde

HTG

HOLY SEE

Euro

EUR

HONDURAS

Lempira

HNL

HONG KONG

Hong Kong Dollar

HKD

HUNGARY

Forint

HUF

ICELAND

Iceland Krona

ISK

INDIA

Indian Rupee

INR

#

INDONESIA

Rupiah

IDR

IRAN (ISLAMIC REPUBLIC OF)

Iranian Rial

IRR

#

IRAQ

Iraqi Dinar

IQD

#

IRELAND

Euro

EUR

ISRAEL

Israeli New Shekel

ILS

ITALY

Euro

EUR

JAMAICA

Jamaican Dollar

JMD

#

JAPAN

Yen

JPY

JORDAN

Jordanian Dinar

JOD

KAZAKHSTAN

Tenge

KZT

#

KENYA

Kenyan Shilling

KES

KIRIBATI

Australian Dollar

AUD

KOREA ( DEMOCRATIC PEOPLE’S

REPUBLIC OF)

North Korean Won

KPW

KOREA ( REPUBLIC OF)

Won

KRW

KUWAIT

Kuwaiti Dinar

KWD

KYRGYZSTAN

Som

KGS

#

LAOS

Kip

LAK

#

LATVIA

Euro

EUR

LEBANON

Lebanese Pound

LBP

LESOTHO

Loti

LSL

LIBERIA

Liberian Dollar

LRD

#

LIBYA

Libyan Dinar

LYD

#

LITHUANIA

Euro

EUR

LUXEMBOURG

Euro

EUR

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

149 | P a g e

Rule 145 Currency Applications

MACAO

Pataca

MOP

MACEDONIA REPUBLIC OF

Macedonian Denar

MKD

#

MADAGASCAR

Malagasy Ariary

MGA

#

MALAWI

Kwacha

MWK

#

MALAYSIA

Malaysian Ringgit

MYR

MALDIVES

Rufiyaa

MVR

MALTA

Euro

EUR

MARSHALL ISLANDS

US Dollar

USD

MARTINIQUE

Euro

EUR

MAURITANIA

Ouguiya

MRU

#

MAURITIUS

Mauritius Rupee

MUR

#

MAYOTTE

Euro

EUR

MEXICO

Mexican Peso

MXN

MICRONESIA (FEDERATED

STATES OF)

US Dollar

USD

MOLDOVA ( REPUBLIC OF)

Moldovan Leu

MDL

#

MONACO

Euro

EUR

MONGOLIA

Tugrik

MNT

MONTENEGRO

Euro

EUR

MONTSERRAT

East Caribbean

Dollar

XCD

MOROCCO

Moroccan Dirham

MAD

#

MOZAMBIQUE

Mozambique Metical

MZN

#

MYANMAR

Kyat

MMK

#

NAMIBIA

Namibia Dollar

NAD

NAURU

Australian Dollar

AUD

NEPAL

Nepalese Rupee

NPR

#

NETHERLANDS

Euro

EUR

NEW CALEDONIA

CFP Franc

XPF

NEW ZEALAND

New Zealand Dollar

NZD

NICARAGUA

Cordoba Oro

NIO

#

NIGERIA

Naira

NGN

#

NORFOLK ISLAND

Australian Dollar

AUD

NORTHERN MARIANA ISLANDS

US Dollar

USD

NORWAY

Norwegian Krone

NOK

OMAN

Rial Omani

OMR

PAKISTAN

Pakistani Rupee

PKR

#

PALAU

US Dollar

USD

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

150 | P a g e

Rule 145 Currency Applications

PALESTINE, STATE OF

US Dollar

USD

PANAMA

Balboa

PAB

PAPUA NEW GUINEA

Kina

PGK

PARAGUAY

Guarani

PYG

PERU

Nuevo Sol

PEN

#

PHILIPPINES

Philippine Peso

PHP

#

POLAND

Zloty

PLN

PORTUGAL

Euro

EUR

PUERTO RICO

US Dollar

USD

QATAR

Qatari Riyal

QAR

RÉUNION

Euro

EUR

ROMANIA

Romanian Leu

RON

RUSSIAN FEDERATION

Russian Ruble

RUB

RWANDA

Rwanda Franc

RWF

#

SAINT BARTHÉLEMY

Euro

EUR

SAINT HELENA

Saint Helena Pound

SHP

#

SAINT KITTS AND NEVIS

East Caribbean

Dollar

XCD

SAINT LUCIA

East Caribbean

Dollar

XCD

SAINT PIERRE AND MIQUELON

Euro

EUR

SAMOA

Tala

WST

SAN MARINO

Euro

EUR

SAO TOME AND PRINCIPE

Dobra

STN

#

SAUDI ARABIA

Saudi Riyal

SAR

SERBIA

Serbian Dinar

RSD

#

SEYCHELLES

Seychelles Rupee

SCR

#

SIERRA LEONE

Leone

SLL

#

SINGAPORE

Singapore Dollar

SGD

SLOVAKIA

Euro

EUR

SLOVENIA

Euro

EUR

SOLOMON ISLANDS

Solomon Islands

Dollar

SBD

SOMALIA

Somali Shilling

SOS

#

SOUTH AFRICA

Rand

ZAR

SOUTH SUDAN

South Sudanese Pound

SSP

#

SPAIN

Euro

EUR

SRI LANKA

Sri Lanka Rupee

LKR

#

ST. MAARTEN (DUTCH PART)

Antillean Guilder

ANG

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

151 | P a g e

Rule 145 Currency Applications

ST. VINCENT AND GRENADINES

East Caribbean

Dollar

XCD

SUDAN

Sudanese Pound

SDG

#

SURINAME

Surinam Dollar

SRD

#

SWAZILAND

Lilangeni

SZL

SWEDEN

Swedish Krona

SEK

SWITZERLAND

Swiss Franc

CHF

SYRIAN ARAB REPUBLIC

Syrian Pound

SYP

#

TAIWAN (PROVINCE OF CHINA)

New Taiwan Dollar

TWD

TAJIKISTAN

Somoni

TJS

#

TANZANIA, UNITED REPUBLIC

Tanzanian Shilling

TZS

#

THAILAND

Baht

THB

TIMOR-LESTE

US Dollar

USD

TONGA

Pa’anga

TOP

#

TRINIDAD AND TOBAGO

Trinidad and Tobago

Dollar

TTD

#

TUNISIA

Tunisian Dinar

TND

#

TURKEY

Turkish Lira

TRY

TURKMENISTAN

Manat

TMT

TURKS AND CAICOS ISLANDS

US Dollar

USD

TUVALU

Australian Dollar

AUD

UGANDA

Uganda Shilling

UGX

#

UKRAINE

Hryvnia

UAH

#

UNITED ARAB EMIRATES

UAE Dirham

AED

UNITED KINGDOM

Pound Sterling

GBP

UNITED STATES OF AMERICA

US Dollar

USD

URUGUAY

Peso Uruguayo

UYU

#

UZBEKISTAN

Uzbekistan Sum

UZS

#

VANUATU

Vatu

VUV

VENEZUELA

Bolivar

VEF

VIETNAM

Dong

VND

#

VIRGIN ISLANDS (BRITISH)

US Dollar

USD

VIRGIN ISLANDS (U.S.)

US Dollar

USD

WALLIS AND FUTUNA

CFP Franc

XPF

YEMEN

Yemeni Rial

YER

ZAMBIA

Zambian Kwacha

ZMW

#

ZIMBABWE

Zimbabwe Dollar

ZWD

#

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

152 | P a g e

Rule 200 Children and Infants

The age limits referred to in this rule shall be those in

effect on the date of commencement of travel.

Exception: Infants who reach their second birthday during

their travel will be required to occupy a seat, on the outbound and

inbound flights and pay the applicable child fare for the whole

journey.

(A) Children

(1) Accompanied children

(a) Children ages 2 through 11, when accompanied

by a self-reliant adult aged 18 or over,

except if they are the father, mother or the

legal guardian of the child, will be assessed

75 percent of the adult fare for which their

itinerary qualifies.

Note 1:On international flights, a child

escort declaration must be signed by the

accompanying passenger if this person

is not the father, mother or the legal

guardian of the child.

Note 2:100 percent of the adult fare will be

applied on Light/Basic fares

(b) For flight safety reasons, children must sit next to

an adult on KL long haul flights in the Business

cabin.

To comply with this, the configuration of the Airbus

A350 and Boeing B777-14J aircraft only allows children

to be seated on the middle row, whether unaccompanied

or accompanied.

(2) Unaccompanied children

The Unaccompanied Children service is included in the

ticket price for a Children who meet the requirements for

travelling unaccompanied, as outlined in Rule 24 - Carriage

of Unaccompanied Children -.

(3) Passengers traveling with their child but not having the

same name must bring the family booklet or the birth

certificate to prove the affiliation.

(4) The child and the accompanying passenger must travel in the

same cabin. If this is not the case, the child is

considered an unaccompanied minor (UM).

(B) Infants

Children who have not yet reached their second birthday

are considered infants and are subject to the following

provisions:

(1) Acceptance of infants

the infant must be accompanied by one of its

parents or by a self-reliant passenger aged 18

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Carrier: KLM – KL

153 | P a g e

Rule 200 Children and Infants

years old or over. However, accompanying

passengers can be less than 18 years old if they

are the father, mother or the legal guardian.

The accompanying passenger must be on the same flight, in

the same cabin class to the same destination as the infant

and capable to take full responsibility of the infant.

A parent or legal guardian with reduced mobility may

accompany an infant if they are considered to be self-

sufficient, meaning that they require no (extra) assistance

from ground or cabin staff.

Infants will be assessed 10 percent of the accompanying

adult fare or according to the trip fare note, and must

have an airline ticket indicating their family name, given

name(s) and date of birth.

Travel is not recommended for newborn infants in the 7 days

following their birth.

A maximum of 2 infants (under 2 years old) may be

accompanied by one passenger, however at least one of the

two infants must occupy a seat (the child fare applies) and

the booking must be made by telephone.

The child seated individually must be secured using an

approved car seat or harness (Child Aviation Restraint

System CARES).

(2) Infants not occupying a seat

an infant not occupying a seat will be assessed

10 percent of the accompanying adult fare.

If the accompanying adult fare prohibits infant

discounts, a discount may be calculated on the

lowest fare for which the itinerary qualifies

considering routing restrictions, minimum/maximum

stay and advance purchase/ticketing restrictions.

(3) Infants occupying a seat

unless otherwise specified, the fare for

accompanied children applies.

Note 1: When a separate seat is required on a

portion of the itinerary, combination

of an infant no-seat fare(s) and an

infant booked seat fare(s) is permitted

within an itinerary but not within a

fare component.

(C) Other conditions for children and infant's fares

(1) unless otherwise specified in the applicable fare

rule, any discount given to infants or accompanied

children will also apply to any charge or

surcharge and to any cancellation or refund

penalty which would normally be assessed to the

adult fare.

Exception: infants who do not have reserved seats

are not subject to any cancellation/refund penalty.

(2) All transportation is subject to KL contract of

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

154 | P a g e

Rule 200 Children and Infants

carriage.

(3) Special documentation may be required when traveling with

infants (e.g. to/from Thailand, South Africa); therefore,

it is recommended to contact the carrier in order to obtain

the required information.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

155 | P a g e

Rule 201 Infant Restraint Devices

An adult traveling with an Infant may, at his/her discretion, reserve

an adjacent seat for the purpose of the installation of an Infant

restraint device.

However, some aircraft and seats do not permit the use of these

safety devices. As travel rules vary by aircraft, please contact KLM

Reservations by telephone to book a seat for the infant.

The following conditions apply:

(1) the device must be provided by the adult traveling with the

Infant. The infant must be secured with an approved Child

Restraint Device (CRD), either a car seat or a harness.

Only officially certified infant car seat or a CARES–approved

(Child Aviation Restraint System) harness will be accepted.

It is the responsibility of the accompanying adult Passenger

to ensure that the car seat is fit for transportation.

Use of the device may be prohibited if the Infant exceeds the

prescribed capacity limits (from 10 to 20 kg, and 100 cm

maximum)or if the equipment does not comply.

.

(2) It is the responsibility of the adult traveling with

the infant to secure the car seat on the aircraft

seat adjacent to his/her seat according to the

instructions of the manufacturer for its proper use (in

particular, facing forward or facing backward). It may

not be located:

(a) In an emergency row, or

(b) In a seat which would prevent access to emergency

or safety equipment.

The car seat must be secured with the seat belt and the base of

the device cannot exceed 41cm/16”.

During take-off and landing, the car seat may be positioned

facing the rear of the aircraft. At cruising altitude, it must

be positioned facing forward, so as not to prevent the seat in

front from reclining.

(3) The accompanying adult must be familiar with the proper

method of securing and releasing the infant to and from

the infant car seat.

(4) The charge for the seat in which the device is located

shall be the applicable child's fare.

(5) At the time of issuance of the transportation ticket,

the accompanying adult must complete and sign a waiver

of responsibility form.

(6) A harness is not permitted in Business Class and

Premium Economy cabin as the seats for these cabins on KLlong

haul aircraft (Airbus A330, A350, Boeing B777, and B787) are not

suitable.

If the safety device cannot be installed, the infant must travel on

the accompanying passenger’s lap.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

156 | P a g e

Rule 500 Passengers on Stretchers

Passengers on stretchers: Medical clearance from an KLM doctor is

mandatory.

(A) Passengers traveling on stretchers will be accepted for

transportation, subject to Rule 25 (Refusal and Limitation on

Carriage) herein, provided:

(1) advance arrangements are made;

(2) space and appropriate equipment are available;

(3)

the reservation and payment of the ambulances are the

responsibility of the handling agency and at the expense of

the client;

(4) the maximum weight of passenger on stretcher is 120 kg.

Note: if the passenger travels on a stretcher on a long-haul

flight, a stretcher must also be provided for the short-

or medium-haul connection flight.

(B) Carrier will carry a passenger on a

stretcher subject to the following conditions:

(1) Passenger will be accommodated in the

rear of the aircraft

(2)

(a) a safety assistant is required

(b) a medical escort may be required in addition to the

safety assistant. The medical escort may be the safety

assistant

(c) the medical escort/safety assistant must travel in the

Economy cabin on the leg for which he/she is

accompanying the patient. He/she may use all published

return fares in the Economy cabin (public or

negotiated).

On the leg for which he/she does not accompany the

patient, he/she may travel in another cabin class.

(3) all reservations for flights where the stretcher

is to be used must be confirmed 48 hours before departure

(4) the incapacitated passenger must present a medical

certificate attesting that he can travel

safely by air, and he must sign a liability waiver

.

(C) Baggage allowance

(1)

In the hold: the allowance is 2 pieces of baggage

(2)

In the cabin: a single piece of cabin baggage

corresponding to the paid passenger

fare.

(D) Infants in incubators

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

157 | P a g e

Rule 500 Passengers on Stretchers

(1) Infants needing to travel in an incubator are only

transported on a stretcher.

(2) Prior clearance is mandatory.

(3) This transport is possible on all flights operated by

an KLM aircraft, provided that the transport of

stretchers is authorized on the route concerned.

(4) The escort must be a doctor, midwife, or nurse.

(E) Limit for safety reasons

The number of stretchers is limited to 2 per flight

Note: passengers on stretchers are not authorized on KLM

marketed flights (operated by another carrier).

(F) Reservation

All reservations for flights where the stretcher is to be

used must be confirmed 48 hours prior to departure.

(G) Changes/Cancellation

(1) Patient's ticket and stretcher supplement:

(a) the amount corresponding to the patient can be

refunded/changed without a charge, at any time

(b) the amount corresponding to the stretcher

supplement can be refunded/changed without a

charge, provided the cancellation has been made at

least 24 hours before the initially scheduled

departure time.

(2) The escort ticket can be refunded/changed in compliance

with the fare rules of the ticket.

(H) Full Flight

Procedure (PVC)

KLM will not refuse the reservation of a passenger,

who must travel on a stretcher because of a medical

emergency, on a full flight.

This procedure (PVC) only applies in the case of a proven

medical emergency, justifying the disembarkation of one or

more paying passengers, and upon agreement of an KLM

doctor.

(1) PVC flat fee:

(a) in addition to the cost of the stretcher and

passengers’ tickets, KLM will charge a fee for every

passenger who was booked onto the flight but must be

denied boarding;

(b) the PVC flat fee is determined by the KLM

department authorizing the procedure in accordance

with the number of passengers who must be disembarked

in order to accommodate the stretcher and the

escort(s), in addition to the basic fee.

The PVC flat fee is non-refundable.

(2) Accompanying doctor

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 500 Passengers on Stretchers

In cases where a doctor’s presence is required to

ensure the repatriation of a passenger on a

stretcher, the full flight procedure also applies to

the outward journey, but only in Economy Class.

If the doctor wishes to travel in Business Class or

in Premium Economy, the full flight procedure cannot

be applied to the extent where KLM must disembark a

paying passenger from one or other of these cabins.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 550 Passengers Occupying Two Seats

Passengers who, for reasons of comfort, require the use of

one or more extra seats, must be charged 75 percent of the

normal fare for the class of service used for each extra

seat to be reserved.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 1010 Flying Blue Air France-KLM Loyalty Program

(A) Eligibility

Individuals who meet the conditions for membership of the Flying

Blue Air France-KLM Loyalty Program as well as the regulations,

conditions and limitations of the program, may be eligible to

claim and receive, depending on the miles accumulated in

accordance with the program, various rewards, including, but not

limited to, free travel and reduced or enhanced fares on

specified routes within the Air France KLM Group network.

(B) General terms

(1) This Rule does not purport to set forth the rules,

conditions and limitations of the program, or any right of

any member to acquire or claim benefits under the program.

Furthermore, complete content of the program

rules is not presented here but

may be obtained on klm.ca, section Flying Blue.

(2) Flying Blue Air France-KLM Loyalty Program reserves the

right to change or modify the program rules, conditions,

limitations, rewards and special offers at any time.

(3) Airline employees, travel agency personnels, or other

individuals traveling on agency or industry reduced

fares or non-revenue tickets or vouchers, are not

eligible to accumulate program miles and awards.

(4) Other Partners in the program are solely responsible for

the conditions under which they will award miles in

conjunction with their services.

Both Flying Blue and Air France-KLM disclaim all

responsibility in connection

with the furnishing of services by other partners in the

program.

Any claims by members relating to those services must be

made directly to the partner supplying the services.

(5) Air France, KLM, participating air carriers in the

Group KLM and other partners in the program

reserve the right to modify the conditions for the

granting of any reward, in particular the amount of miles

required for any specific reward, or the cancellation of

any reward offer, without notice, to be effective

immediately.

(C) Capacity limitations

Any air carrier participating in the program can limit the

number and eligibility of passengers who are travelling on a

program reward on any specific flight.

The number of seats made available by an air carrier on any

given flight for passengers travelling on a program reward will

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 1010 Flying Blue Air France-KLM Loyalty Program

be determined in accordance with the program regulations,

conditions, and limitations together with the air carrier's best

judgement as to the total anticipated passenger load on

each flight.

(D) Zone definitions

(1) Miles earned by program members will be based on the

member's flight that has been fully paid for and

flown at a fare and on a route allowing

the accumulation of miles. Details can be obtained on

klm.ca, section Flying Blue.

(2) Program miles are earned as actual miles flown, with

certain adjustments and benefits as detailed on

klm.ca, section Flying Blue.

Tariff: KL2 CTA No. 311 DOT No. 853

Carrier: KLM – KL

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Rule 9998 KL-1 Table of Contents (Applicable for Transportation to/from the U.S.A.)

Rule 9998 KL-1 Table of Contents (Applicable for Transportation

to/from the U.S.A.)

Title Rule No.

Application of Tariff 5

Baggage 115

Definitions 1

Fares 130

Liability of Carrier 55

Refusal to Transport - Limitations of 25

Carrier

Standard Format of Electronic Rules 2

Surcharges 19

Taxes 40