January 31, 2016
Frequently Asked Questions – Consumer Protection
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Messages
To provide players a higher level of confidence in the security of Texas Lottery games, retailers are
expected to display the Texas Lottery video monitor (ESMM) for visibility to the playing customer.
When a ticket is scanned, the most common messages include:
VALIDATION RESULT DISPLAY MESSAGE
Winning ticket $599 or less WINNER $XXX
Winning ticket $600 or more WINNER. CLAIM AT LOTTERY
Non-winning ticket NOT A WINNER
Draw not yet complete RESULTS NOT IN
Non-cash prize winning ticket WINNER. CLAIM AT LOTTERY
There are instances when a scanned draw game ticket that appears to be a winner results in a message
other than the prize amount. The following messages may display.
Sorry, Not A Winner
Claim at Lottery
Call Hotline
Previously Paid by You
Previously Paid by Other
Exceeds Cashing Authority
Results Not In
If a validated ticket is scanned again during the first 180 days after validation, the terminal will display
“Previously Paid by You” or Previously Paid by Other.”
It’s important to remember that when you validate a Multi-Draw ticket that still has draws
remaining, an Exchange ticket will be generated by the terminal and must be provided to the
player. If a prize-winning Multi-Draw ticket is validated and the retailer returns the original ticket
instead of the Exchange ticket to the player, future validation attempts may result in the message
“Sorry, Not A Winner.”
“Claim at Lottery” will display when a validation is attempted on a ticket that requires lottery action.
“Call Hotline” will display when a validation is attempted on a ticket from a pack that has not been
activated.
Re-scanning a ticket before the first scan produces a validation receipt may result in the message
“Previously Paid by You.”
Texas Lottery
®
Retailer Support