New Hanover Policy Solutions 20
How It Works
District and Superior Court will adopt different virtual court policies, tailored to each court’s
cases and procedures. Both policies will ensure that defendant’s Sixth Amendment rights are
protected. In District Court, where the bulk of nonappearance occur, virtual appearance is
allowed via Webex for any matter except pleas, trials, evidentiary hearings, and probation
matters. In Superior Court, where charges are often more serious, individuals charged with
crimes will be allowed to appear virtually via Webex for first appearances, status hearings, and
proceedings relating to problems with attorney-client representation, excluding waivers of
counsel. In all cases, individuals and their attorneys should coordinate with the court to request
a virtual appearance and ensure access to the necessary technology. The courts will accept a
verbal waiver of an individual’s right to appear in person, as long as the court is satisfied that
the waiver is knowing, intelligent, and voluntary.
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Solution 3: Reduced Time to Disposition
Shorten case resolution time to reduce opportunities for nonappearance.
Resolving cases efficiently creates more manageable caseloads for defense attorneys and
prosecutors and also may reduce the likelihood of nonappearances. The longer a case remains
open in North Carolina, the more likely a person will fail to appear. For non-traffic
misdemeanors, for example, nonappearance rates for cases that took six months to resolve
were twice as high as for cases resolved in three months.
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Disposing of cases more quickly
could have the added benefit of improving appearance rates.
New Hanover County stakeholders recognize that reducing case disposition times requires a
careful review of state and local procedures, statutory time periods, constitutional protections,
county resources, and other factors, and thus cannot be resolved quickly. County leaders will
continue this work, exploring opportunities in policy and practice to minimize unnecessary
hearings and reach timely case resolutions while protecting constitutional rights.
Solution 4: Walk-In Hours
Provide a time for people who missed court to resolve their nonappearances.
People may fail to appear at court because of conflicts with work, illness, or simply forgetting,
reasons that are unrelated to evading justice.
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Stakeholders believe that individuals should
have a straightforward opportunity to resolve scheduling conflicts or accidentally missed court
appointments. As an area for future work, the team aims to establish regular and accessible
walk-in hours to provide a set time each week for people to appear voluntarily and address
their case. Staffing shortages in the Clerk’s Office and technological limitations that require the
movement of a physical case file for each individual appearing in court are obstacles to
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A charged individual must be able to communicate fully and confidentially with counsel (if represented), per
N.C. Gen. Stat. § 7A-49.6(b), and, except as otherwise permitted by law, when the right to confront witnesses or to
be present is implicated, the court may not proceed with the virtual proceeding unless it has obtained a knowing,
voluntary, and intelligent waiver of those rights, per N.C. Gen. Stat. § 7A-49.6(e).
24
See analysis on pages 11 and 12.
25
See Mahoney, B., et al. (2001). Pretrial Services Programs: Responsibilities and Potential. National Institute of
Justice, U.S. Department of Justice. https://www.ojp.gov/pdffiles1/nij/181939.pdf; Bornstein, BH., Tomkins, A.J., &
Neeley, E.M. (2011). Reducing Courts’ Failure to Appear Rate: A Procedural Justice Approach, Report submitted to
the U.S. Department of Justice. https://www.ojp.gov/pdffiles1/nij/grants/234370.pdf.