2101 South Veterans Parkway
P.O. Box 19255
Springeld, IL 62794-9255
srs.illinois.gov
Resource Directory Fact Sheet
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Social Security
For information about Social Security programs and to see if you qualify, call 1-800-772-1213 or
visit https://ssa.gov.
Social Security Retirement Benets
Social Security retirement benets are based on a person’s lifetime earnings. A person may begin receiving
Social Security benets as early as age 62 for a reduced benet. Full retirement age is 65 for people born before
1938.
Social Security Disability Insurance
Social Security disability insurance pays monthly benets to workers no longer able to work due to illness or
impairment expected to last at least a year or result in death within a year. Benets are based on past earnings
and paid to the worker’s dependent family members.
Supplemental Security Income (SSI)
Supplemental Security Income (SSI) is designed to help people age 65 or older, blind or disabled, who have little
or no income.
Consumer Services/Report Fraud
Adult Protective Services
This program assists people age 60 and older and persons with disabilities aged 18-59, living in the community,
who are victims of abuse, neglect and nancial exploitation. To report suspected abuse, exploitation or neglect
of an older person, call the statewide, 24-hour Adult Protective Services Hotline: 1-866-800-1409. For deaf and
speech-impaired communication over the telephone, dial Illinois Relay at 711.
Identity Theft
For information about how to protect yourself from identity theft or what to do if your personal information is
stolen, contact the Ofce of the Attorney General Identity Theft Hotline at 1-866-999-5630 or visit
https://illinoisattorneygeneral.gov. Individuals with hearing or speech disabilities can reach us by using the
7-1-1 relay service.
Illinois Long-Term Care Ombudsman Program
The Illinois Long-Term Care Ombudsman Program (LTCOP) is a resident-directed advocacy program that
protects and improves the quality of life for residents in a variety of long-term care settings. To contact an
Ombudsman, call the Illinois Department on Aging Senior Helpline at 1-800-252-8966, email
[email protected], or nd the Regional Long-Term Care Ombudsman Program in your area at
https://ilaging.illinois.gov.
Tax Relief and Incentive Programs
For more information on the following programs, call the Illinois Department of Revenue at 1-800-732-8866 or
217-782-3336, or TDD at 1-800-544-5304 or visit https://tax.illinois.gov.
General Homestead Exemption
This exemption is for residential properties occupied as the primary home of the owner or lessee with an
equitable interest in the property and an obligation to pay the property taxes.
Homestead Improvement Exemption
This exemption is limited to the fair cash value added to the homestead property by any improvement, up to an
annual maximum of $75,000 in market value. The Homestead Improvement Exemption continues for four years
from the date the improvement is completed and occupied.
Energy Assistance Programs
Low-Income Home Energy Assistance Program (LIHEAP)
The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income people pay for their heating
and cooling bills. The amount is determined by income, household size, fuel type and location. For information,
contact a local ofce, (listed at https://dceo.illinois.gov/communityservices/utilitybillassistance) or call the Help
Illinois Families Call Center at 1-833-711-0374.
Illinois Home Weatherization Assistance Program
The Illinois Home Weatherization Assistance Program (IHWAP) assists in the form of labor and supplies,
cash and tax rebates for homeowners who want to make home improvements designed to reduce energy
consumption. For more information, visit https://dceo.illinois.gov/communityservices/homeweatherization.html or
call the Ofce of Community Assistance at the Illinois Department of Commerce at 217-785-2533.
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