SAP Crystal Reports Viewer Installation Guide
■ SAP Crystal Reports 2013 Viewer
2013-05-06
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2013-05-06
Contents
Installing SAP Crystal Reports 2013 viewer...........................................................................5Chapter 1
To download the installation program.......................................................................................5
1.1
Installation overview.................................................................................................................5
1.2
Installing SAP Crystal Reports 2013 viewer on Windows.........................................................6
1.3
To run a silent installation.........................................................................................................6
1.3.2
Maintaining or uninstalling Crystal Reports viewer on Windows.............................................11
1.3.3
Installing or upgrading SAP Crystal Reports 2013 viewer on a Mac.......................................12
1.4
To uninstall SAP Crystal Reports 2013 viewer on a Mac........................................................13
1.4.2
More Information...................................................................................................................15Appendix A
Index 17
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Contents
Installing SAP Crystal Reports 2013 viewer
1.1 To download the installation program
1.
Go to https://service.sap.com/bosap-support > Software Downloads.
2.
On the "Find your software" tab, under the "A–Z Index", select Installations and Upgrades.
3.
Select C > CRYSTAL REPORTS VIEWER > CRYSTAL REPORTS 2013 VIEWER.
4.
Select Installation and Upgrade.
5.
Select the object titled "SAP CRYSTAL REPORTS 2013 VIEWER <version> <platform> (32B)",
then follow the instructions on the website to download and extract the objects.
Note:
The software may take a long time to download, and you may need to contact the system administrator
to ensure your company's firewall will not terminate the download process.
1.2 Installation overview
On a Microsoft Windows platform, the SAP Crystal Reports 2013 viewer Installation Wizard works with
Microsoft Windows Installer to guide you through the installation process.
Note:
• If you cancel your SAP Crystal Reports 2013 viewer upgrade on a Microsoft Windows machine, you
may not be able to run the upgrade again on that machine. Refer to the release notes for the
workaround.
• Installing SAP Crystal Reports 2013 viewer side-by-side with another version of Crystal Reports
viewer is not supported.
• Although Crystal Reports viewer is supported on 64-bit operating systems, it is only available as a
32-bit application. When installing a database driver for Crystal Reports viewer on 64-bit operating
systems, ensure that you install the 32-bit version. A 32-bit application cannot use a 64-bit driver.
For information about installation requirements, see the
Supported Platforms
document available on
the SAP BusinessObjects Enterprise support site: http://www.sdn.sap.com/irj/boc/articles
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Installing SAP Crystal Reports 2013 viewer
1.3 Installing SAP Crystal Reports 2013 viewer on Windows
You have two options to install Crystal Reports viewer on a Windows platform: the installation program
or the silent mode.
If you already have a version of Crystal Reports viewer installed, you will be prompted to do one of the
following options depending on what version is installed:
• Older version such as Crystal Reports viewer 2008 or Crystal Reports viewer 2011
You will be prompted to upgrade to the newest version.
• Another version of SAP Crystal Reports 2013 viewer
You will be prompted to repair or remove the installed version.
1.3.1 To run an interactive installation on Windows
1.
Locate and run setup.exe.
If you are installing from a physical media, look for setup.exe in the top-level folder. If you are
installing from a compressed download, extract it and locate setup.exe
Note:
Depending on your system configuration, a dialog box may appear, informing you to update existing
files. If this happens, click Yes and restart your machine. The Installation Wizard updates the required
files.
2.
Choose a language for the setup program to use during the installation process.
3.
When the "Welcome" dialog box appears, click Next.
4.
In the "Choose Language Packs" dialog box, select the languages that you want to install and click
Next.
The "Start Installation" dialog box appears.
5.
Click Next.
The installation process begins.
6.
Click Finish to complete the installation.
1.3.2 To run a silent installation
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Installing SAP Crystal Reports 2013 viewer
Every option in the installation wizard can be read from a response file invoked at the command-line.
This type of installation is called a silent install.
The silent installation for Crystal Reports viewer is particularly useful when you need to do multiple
installations and do not want to interrupt people who are working on machines in your system. You can
also add the silent installation command in your own installation scripts.
Note:
When you perform a silent installation, you accept the Crystal Reports viewer end-user license agreement
by default. You can find a copy of the license agreement in the Docs folder of your product distribution.
Silent installations are intended for new installations; do not use them for upgrades.
1.3.2.1 Installation option parameters
The following tables list the parameters that can be used to select installation options in response files.
Note:
Parameters that are not listed in this table may be available, but they have not been tested. Untested
parameters are not supported.
Table 1-1: Installation option parameters
ExampleDescriptionParameter
setupuilanguage=en
The language that you want to use
during the installation. You can se-
lect only one language.
The languages are listed in a sepa-
rate table.
setupuilanguage
installdir="C:\Program Files\SAP
BusinessObjects\"
The SAP BusinessObjects installa-
tion path.
Note:
If you have already installed an SAP
BusinessObjects product, the desk-
top client will be installed into the
default <INSTALLDIR> directory.
installdir
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Installing SAP Crystal Reports 2013 viewer
ExampleDescriptionParameter
selectedlanguagepacks=en;ja
The language packs that you want
to install. You can select more than
one language.
The languages are listed in a sepa-
rate table.
Note:
Separate language packs with a
semicolon (;).
selectedlan
guagepacks
installtype=Default
The type of installation:
• Default installs all components
automatically.
installtype
Performs a “quiet” or background
install; no prompts are displayed.
-q
setup.exe -r
C:\response.ini
Runs the install from a previously
created response.ini file.
-r
setup.exe -w C:\response.ini
Creates a response.ini file and writes
it to the specified destination.
-w
Table 1-2: Language parameters
These values are used for both the setup and for installing language packs.
DescriptionLanguage value
English
en
French
fr
German
de
Japanese
ja
Spanish
es
Simplified Chinese
zh_CN
Italian
it
Dutch
nl
Russian
ru
Korean
ko
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Installing SAP Crystal Reports 2013 viewer
DescriptionLanguage value
Traditional Chinese
zh_TW
Portuguese
pt
Swedish
sv
Polish
pl
Norwegian Bokmal
nb
Danish
da
Thai
th
Finnish
fi
Czech
cs
Hungarian
hu
Slovakian
sk
Turkish
tr
1.3.2.2 To use a response file
During an installation, you can optionally indicate that you want the installation program to create an
INI file to act as a response file for subsequent installations. The installation program then records the
installation options that you select as you install Crystal Reports viewer, and saves the file to your
machine.
The created INI file can be read by the installation program to silently install Crystal Reports viewer
with the same options specified during the creation of the file.
Note:
The INI response file that is created during an installation must be included with the installation files.
1.3.2.2.1 To create a response file for a silent installation
Before you run a response file silent installation, use the Crystal Reports 2013 viewer media and these
steps to create a response.ini file.
1.
Run setup.exe -w C:\response.ini from the installation media.
The interactive installation wizard appears.
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Installing SAP Crystal Reports 2013 viewer
2.
Proceed through the wizard, selecting your installation options. Follow the instructions in the “To
run an interactive installation on Windows” section.
3.
On the "Start installation" page, click Next, and then click OK.
The installation program writes your installation options to the response.ini file, and closes.
You can now open response.ini in a text editor to review your installation options.
Note:
When creating a response file with the GUI installation program, the license key and any passwords
entered via the GUI are not written to the response file in plain text format. You must replace the starred
entries (********) with your license key or passwords before performing a silent installation.
Example:
In this example, the selected installation options include English and Japanese language packs, and
the English installation language.
### Installation directory
installdir=<INSTALLDIR>
### Language Packs Selected to Install
selectedlanguagepacks=en;ja
### Setup UI language
setupuilanguage=en
features=CrystalReportsViewerRoot
Note:
If you want to add a note or comment to the response.ini file, you can add ### to the beginning
of a line. Lines that begin with ### are not processed by setup.exe
Related Topics
• To run an interactive installation on Windows
1.3.2.2.2 To run a response file installation
You can change the values in the response file before you run it. Open the response.ini file and change
the values. For more information, refer to the installation option parameters section.
1.
Click Start > Run and type cmd to open the "Command Prompt" window.
2.
In the "Command Prompt" window, type cd <Installer Path>.
3.
Run setup.exe -r <response file path>\response.ini
The installation program runs.
Related Topics
• Installation option parameters
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Installing SAP Crystal Reports 2013 viewer
1.3.3 Maintaining or uninstalling Crystal Reports viewer on Windows
Use "Add or Remove Programs" and select one of the following options to maintain or uninstall Crystal
Reports Viewer:
DescriptionOption
This option lets you repair or fix the Crystal Reports viewer installation program."Repair"
This option lets you remove the Crystal Reports viewer installation program."Remove"
1.3.3.1 To repair SAP Crystal Reports 2013 viewer
1.
Click Start > Settings > Control Panel.
The "Control Panel" window opens.
2.
Double-click Add or Remove Programs.
The "Add or Remove Programs" dialog box opens.
3.
Select Crystal Reports 2013 viewer and click Uninstall/Change.
The "Crystal Reports 2013 viewer setup" dialog box appears.
4.
Click Repair and then click Next.
The repair process begins.
5.
When the process is complete, click Finish.
The Crystal Reports viewer application has been repaired, and you are returned to the "Add or
Remove Programs" dialog box.
1.3.3.2 To uninstall SAP Crystal Reports 2013 viewer on Windows
1.
Click Start > Settings > Control Panel.
The "Control Panel" window opens.
2.
Double-click Add or Remove Programs.
The "Add or Remove Programs" dialog box opens.
3.
Select Crystal Reports viewer, and click Uninstall/Change.
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Installing SAP Crystal Reports 2013 viewer
The "Crystal Reports 2013 viewer setup" dialog box appears.
4.
Click Remove and then click Next.
The "Uninstall Confirmation" dialog box appears.
5.
Click Next.
Wait while files are removed and the necessary configuration is done.
6.
Click Finish.
The Crystal Reports viewer application has been uninstalled, and you are returned to the "Add or
Remove Programs" dialog box.
1.4 Installing or upgrading SAP Crystal Reports 2013 viewer on a Mac
If you already have a version of Crystal Reports viewer installed on your Mac, you must uninstall it
before you can upgrade to a newer version.
1.4.1 To install SAP Crystal Reports 2013 viewer on a Mac
1.
Browse to the location where you downloaded Crystal Reports 2013 viewer.dmg.
2.
Double-click Crystal Reports 2013 viewer.dmg.
A dialog box displays the progress of the disk image mounting. After mounting is complete, the
contents of the disk image are automatically displayed.
Note:
This step is unnecessary if you downloaded Crystal Reports 2013 viewer.dmg from the
web; in this scenario, the disk image automatically mounts.
3.
Select the Crystal Reports 2013 viewer icon and drag it to the adjacent folder called "Applications".
A copy-progress dialog box appears. Once copying is complete, the Applications directory is displayed.
The Crystal Reports viewer application is now present with the other applications.
4.
To open the viewer, double-click the Crystal Reports 2013 viewer icon in the Applications folder.
A loading banner for the viewer appears.
5.
Accept the User License Agreement.
Note:
This step is necessary only the first time you run Crystal Reports viewer. If you do not accept the
license agreement, you cannot use the viewer.
Crystal Reports viewer opens.
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Installing SAP Crystal Reports 2013 viewer
1.4.2 To uninstall SAP Crystal Reports 2013 viewer on a Mac
1.
Using the Finder, delete SAP Crystal Reports 2013 viewer from the "Applications" folder.
2.
Click Applications > Utilities > Terminal.
3.
Type in the command to go to your home directory: cd ~.
4.
Delete the hidden .crv2013 folder by typing the command: rm -rf .crv2013.
5.
Exit the terminal.
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Installing SAP Crystal Reports 2013 viewer
More Information
LocationInformation Resource
http://www.sap.com
SAP BusinessObjects product infor-
mation
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2013-05-0618
Index
