9. LOSS OR DAMAGE IN TRANSIT OR NON DELIVERY
9.1 The Customer shall examine the Goods immediately on delivery.
9.2 If there is clear visible damage to the outside of the shipment, please sign for the delivery and add the word DAMAGED next
to the signature or in a relevant space if provided.
9.3 If there is no clear damage but the condition of the shipment still raises concern, please sign for the delivery and add the
word UNCHECKED next to your signature or in a relevant space if provided.
9.4 For any visibly damaged shipments it would also be appreciated if you could provide any photos of the shipment as it was
delivered prior to opening. We would be grateful for your co-operation in this procedure for all future deliveries received
from Lasgo. All claims for shortages or damages must be notified to Lasgo in writing with 3 days from receipt of the Goods.
10. DEFECTIVE GOODS
10.1 Lasgo’s liability in respect of defective Goods shall be limited to replacing the defective Goods, or the issue of a credit note
in respect thereof. Such measures shall relate only to the actual defective Goods or their value, and Lasgo shall not in any
circumstances be under any liability to the Customer in respect of indirect or consequential loss or damage, or loss of
profits, suffered or sustained by the Customer. No credit or replacement will be given until the defective goods have been
returned to Lasgo and verified as defective.
10.2 A returns authorisation must first be obtained from our Returns Department either by email or letter, before any goods are
returned to Lasgo.
10.3 GOODS RETURNED FOR REASONS OTHER THAN BEING DEFECTIVE MUST BE IN THE ORIGINAL PACKAGING AND IN A CLEAN
RESALEABLE CONDITION, OTHERWISE, AT OUR DISCRETION THEY MAY BE REFUSED, OR A FURTHER ADDITIONAL
RESTOCKING FEE CHARGED TO COVER THE ADDITIONAL COSTS INVOLVED.
10.4 Depending on the nature and type of return, we reserve the right to decide if:
10.4.1 we will bear the full cost of the return;
10.4.2 we will share equally the full cost of the return;
10.4.3 we will not pay anything towards the costs of the return
We will not be responsible for Goods returned to us that are lost in transit.
11. LIABILITY AND TERRITORIAL RESTRICTIONS
11.1 Notwithstanding the delivery times set out in these terms of business, whilst Lasgo will use its reasonable endeavours to
deliver orders as soon as possible, it accepts no liability for late delivery.
11.2 Lasgo will not be liable whether in contract, tort (including negligence), breach of statutory duty or otherwise for any
indirect or consequential loss or loss of profit in respect of any Order or otherwise under or in connection with the Contract.
Lasgo’s total liability to the Customer in respect of all other losses shall, to the full extent permissible by law, in all
circumstances, be limited to the net invoice value of the Goods to which the claim relates.
11.3 Nothing in these Conditions shall limit or exclude Lasgo’s liability for:
11.3.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors
(as applicable);
11.3.2 fraud or fraudulent misrepresentation;
11.3.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
11.3.4 any matter in respect of which it would be unlawful for Lasgo to exclude or restrict liability.
11.4 In so far as any software or hardware is provided by Lasgo to the Customer all intellectual property rights in the same shall
as between the Customer and Lasgo belong to Lasgo and the Customer shall not alter, modify or otherwise tamper with
the software or the hardware. Upon the Customer ceasing to be an account holder the Customer shall either return the
software and hardware to Lasgo or if so required by Lasgo destroy or delete them.
11.5 All products are sold by Lasgo strictly on the basis that the Customer accepts and respects the publishers intellectual and
territorial rights. Whilst Lasgo will provide information to the Customer about any territorial restrictions that apply to any
Goods (as notified to Lasgo by the originating publisher/distributor or bibliographic data provider), full responsibility for
complying with any such restrictions lies with the Customer. Lasgo shall not be liable to the Customer or any third party
for any errors in the territorial restrictions communicated to Lasgo.
11.6 The Customer shall indemnify Lasgo against all liabilities, costs, expenses, damages and losses (including but not limited
to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs
(calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by Lasgo arising
out of or in connection with the Customer’s failure to comply with any territorial restrictions which apply to the Goods.
12. DATA PROTECTION
12.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 12 is in addition
to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation. In this
clause 12, Applicable Laws means (for so long as and to the extent that they apply to the Provider) the law of the European
Union, the law of any member state of the European Union and/or Domestic UK Law; and Domestic UK Law means the UK
Data Protection Legislation and any other law that applies in the UK.
12.2 Without prejudice to the generality of clause 12.1, the Customer will ensure that it has all necessary appropriate consents
and notices in place to enable lawful transfer of the Personal Data to Lasgo.