Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco

Unified Communications Manager

First Published: 2021-01-08

Last Modified: 2024-07-15

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CONTENTS

About the phones 1

CHAPTER 1

Cisco Wireless Phone 840 and 860 1

Ingress Protection 4

Phone model numbers 4

New and changed information 5

New and changed information for release 1.10(3) 5

New and changed information for release 1.10(0) 6

New and changed information for release 1.9(0) 6

New and changed information for release 1.8(0) 7

New and changed information for release 1.7(0) 8

New and changed information for release 1.6(0) 8

New and changed information for release 1.5(0) 8

New and changed information for release 1.4(0) 11

New and changed information for release 1.3(0) 12

Supported languages 13

Hardware, buttons, screen, and apps 14

Hardware and buttons 14

Launcher screen 18

Cisco apps 19

Care of your phone 21

Maintenance schedule 21

Maintain your phone 22

Disinfectants 24

UV disinfection 25

Dry your phone 25

Related Topics

More Custom Settings, on page 129

Cisco Wireless Phone 840 and 860 deployment guide

The Cisco Wireless Phone 840 and 860 Deployment Guide contains useful information about the wireless

phone in the Wi-Fi environment.

Cisco Unified Communications Manager requirements

Cisco Unified Communications Manager (Unified Communications Manager) requirements for the Cisco

Wireless Phone 840 and 860 include:

• Unified Communications Manager 11.5, 12.5, 14.0, or later

• Installation of both of these Cisco Options Package (COP) files on Unified Communications Manager:

• Device enabler QED installer—Enables Cisco Wireless Phone 840 and 860 in Unified

Communications Manager.

• Phone software—Updates software for all Cisco apps.

If you want to use the Cisco Wireless Phone Configuration Management tool to

configure your phones, install release 1.5(0) files or later.

Note

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Cisco Wireless Phone 840 and 860 deployment guide

Device enabler QED installer file

The Cisco Unified Communications Manager (Unified Communications Manager) device enabler QED

installer Cisco Options Package (COP) file contains configuration files that register the phone and enable

features on the phone. Install the latest device enabler QED installer COP file on the Unified Communications

Manager so that the Cisco Wireless Phone 840 and 860 can register to the Unified Communications Manager

and access the phone features. New features may be turned off by default and they have attributes or settings

that you must configure.

Phone software file

The factory installs a version of the phone software on the phone during manufacturing. But that software

may not be the latest version.

Your Cisco Unified Communications Manager stores the software loads. If the version of software on the

phone isn’t the latest version, the Cisco Unified Communications Manager sends the updated software load

to the phone.

You can't downgrade the phone software to an earlier version. The lowest phone software version that you

can have on the phone is the factory installed version. However, when you upgrade the phone software, that

version becomes the lowest possible software version. Even if you perform a factory reset, the phone software

stays on the latest installed version.

Caution

Phone configuration files

Configuration files for a phone are stored on an HTTP server and define parameters for connecting to Cisco

Unified Communications Manager (Unified Communications Manager). In general, anytime you make a

change in Unified Communications Manager that requires the phone to be reset, a change is automatically

made to the phone configuration file.

Configuration files also contain information about which image load the phone should be running. If this

image load differs from the one currently loaded on a phone, the phone contacts the HTTP server to request

the required load files.

If you configure security-related settings in Cisco Unified Communications Manager Administration, the

phone configuration file contains sensitive information. To ensure the privacy of a configuration file, you

must configure it for encryption. For more information, see the documentation for your particular Unified

Communications Manager release. A phone requests a configuration file whenever it resets and registers with

Unified Communications Manager.

Load the COP files to Cisco Unified Communications Manager

You must install the Cisco Wireless Phone 840 and 860 device enabler QED installer and phone software

Cisco Options Package (COP) files into each Cisco Unified Communications Manager (Unified

Communications Manager) in the cluster.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Device enabler QED installer file

These COP files are signed with the sha512 checksum. Cisco Unified Communications Manager versions

before version 14 don't automatically include support for sha512.

Note

For the first installation, install the device enabler QED installer file first and then the software file.

For future software updates, there is not always a corresponding device enabler QED installer update. When

a software update is available, check the latest version of the device enabler QED installer file to see whether

you also must update it.

With each new software release, the Cisco apps are also updated in the Play Store. However, if you manage

the phones through an Enterprise Mobility Management (EMM) application, we recommend that you update

the firmware on the phones to minimize any risk of app incompatibility.

Note

Before you begin

• Download the device enabler QED installer and phone software COP files from the Software Download

site.

If you want to use the Cisco Wireless Phone Configuration Management tool to

configure your phones, install release 1.5(0) files or later.

Note

• If you have Unified Communications Manager version 11.5 or 12.5 and don't already have sha512

checksum support enabled, install ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn.

Choose an appropriate time to perform this task. As part of this task you must restart each Unified

Communications Manager in the cluster after you install a device enabler QED installer COP file, unless your

version of Unified Communications Manager offers an alternate process that does not require a reboot.

See the Manage Device Firmware section of the Administration Guide for Cisco Unified Communications

Manager for your Unified Communications Manager version, to see if it allows an installation process that

does not require a reboot.

Caution

Procedure

Step 1 In each Unified Communications Manager in the cluster, select Cisco Unified OS Administration > Software

Upgrades > Install/Upgrade.

Step 2 Enter the Software Location data.

Step 3 Click Next.

Step 4 Select the COP (.cop.sha512) file.

If the COP file doesn't appear in the available files list, ensure that you enable sha512 checksum

support.

Note

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Load the COP files to Cisco Unified Communications Manager

Step 5 Click Next to download the COP file to Unified Communications Manager.

Step 6 Check that the file checksum details are correct.

Step 7 Click Next to install the COP file on Unified Communications Manager.

Step 8 Click Install Another and repeat steps 2–7 to install another COP file.

Step 9 Perform the following actions based on the COP files that you installed.

a) If you installed a device enabler QED installer COP file:

• For 11.5(1)SU4 and earlier:

• Reboot all Unified Communications Manager nodes through Cisco Unified OS Administration >

Settings > Version > Restart.

• For 11.5(1)SU5 and later or 12.5(1) and later:

• Restart the Cisco Tomcat service on all Unified Communications Manager nodes.

• If running the Unified Communications Manager service on the publisher node, restart the

service on the publisher node only. You do not need to restart the Cisco Call Manager Service

on subscriber nodes.

b) If you installed a software COP file, restart the Cisco TFTP service for all nodes running the Cisco TFTP

service.

Phone battery installation

You must read the information in the Product Safety and Security chapter of the User Guide, before you install

or charge the battery, or use the phone.

Before you can use your phone, you must install and charge the battery. The battery may already be installed

in your phone, or you may have to install it yourself.

To maximize the battery storage capacity and lifespan, fully charge the battery before you turn on and set up

the phone.

Install the battery

Don't install the battery in a dusty or wet environment.

The steps to install the battery are the same for both the Cisco Wireless Phone 840 and Cisco Wireless Phone

860. However, the battery contacts are in different locations on these models, as shown in the following

illustration. The illustrations in the steps are of the Cisco Wireless Phone 860.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Phone battery installation

Figure 6: Battery contact location on the Cisco Wireless Phone 840 and Cisco Wireless Phone 860

Take care not to damage the battery contacts within the handset when you remove the battery from the handset.

Take special care not to touch, compress, or come into contact with the battery contacts in any way or damage

may occur.

Warning

Use only the Cisco-branded batteries for this phone. If you attempt to use a third-party battery, you will receive

an error and the battery will not work. We don't support damage from attempting to use third-party batteries.

Warning

Procedure

Step 1 Locate the two battery tabs on the top edge of the battery.

Step 2 Locate the two slots in the wall at the top of the phone battery compartment.

Step 3 Position the battery at an angle approximately 45–60 degrees to the phone battery compartment.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Install the battery

Point the battery edge with the two plastic tabs toward the two slots in the battery compartment.

Step 4 Insert the two plastic battery tabs directly into the two battery compartment slots.

Step 5 Use the tab and slot contact point as a pivot to lower the battery into the compartment.

Step 6 Use your finger to press down until you feel and hear the battery clip snap into place.

Related Topics

Phone battery charging, on page 38

Remove the battery

Battery removal follows a reversed but similar procedure to battery insertion.

The steps to remove the battery are the same for both the Cisco Wireless Phone 860 and Cisco Wireless Phone

840. However, the battery contacts are in different locations on these models. The illustrations in the following

steps are of the Cisco Wireless Phone 860.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Remove the battery

Procedure

Step 1 To disengage the battery clip, gently use a fingernail to depress the clip towards the top of the phone.

Don’t pull up on or twist the clip. Don't use a tool, such as letter opener or screwdriver, to pry the clip

open. An incorrect prying action with a tool can break the battery clip.

Caution

Step 2 Use your fingernail to lift the battery gently about an eighth of an inch (a few millimeters) out of the battery

compartment.

Step 3 Release the battery clip and grab the battery with your fingers.

Step 4 Use the battery tabs and battery compartment slots as a pivot point to raise the battery edge out the battery

compartment.

Don’t slide the battery across the battery compartment because this action may damage the contacts.

Warning

Step 5 Gently withdraw the battery tabs from the battery compartment slots and lift the battery out of the battery

compartment.

Make sure that no part of the battery drags across the battery contacts in the phone.

Warning

Hot swap the battery for Cisco Wireless Phone 860 and 860S

The Cisco Wireless Phone 860 and 860S have a hot swap feature that allows you to continue to use your

phone while you change a low battery. During a hot swap, the internal phone battery provides minimum power

to allow the phone to remain on.

You can perform a battery hot swap under most normal operations, such as during a voice call or other activity

on an active phone screen. Active use of the phone or anything that increases the power draw during a hot

swap may, in rare situations, cause the phone to power off.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Hot swap the battery for Cisco Wireless Phone 860 and 860S

If the new battery that you use during the hot swap doesn't have a proper charge, a low battery alert displays

and the phone shuts down.

If the internal phone battery isn't awake and charged, the battery hot swap may fail. If the phone was in sleep

mode or if you just turned on the phone, the internal battery may not be awake and charged.

Caution

The Cisco Wireless Phone 840 and 840S don't have an internal battery, so they don't support the hot swap

feature.

Note

Before you begin

• Make sure that the new battery that you use during the hot swap has a proper charge.

• If the phone was in sleep mode or if you just turned on the phone, wake and charge the internal battery:

1. Choose one of the following:

• If the phone screen was in sleep mode, unlock the phone and wait for 30 seconds.

• If you just turned on the phone, unlock the phone and wait for 3-5 minutes.

2. Briefly press the Power button to turn off the phone screen and wait for 3-5 seconds.

Procedure

Step 1 Remove the battery.

Step 2 Within 60 seconds, install the new battery.

Related Topics

Install the battery, on page 33

Remove the battery, on page 35

Battery contact damage prevention

If you slide or drag part of the battery over the battery contacts during insertion or removal, it may damage

the battery contacts.

Damaged battery contacts that can't make proper contact with the contacts in the phone, may cause issues

such as:

• The phone won’t power on.

• The phone shuts down randomly.

• The phone displays an Invalid Battery Shutdown message before it shuts down.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Battery contact damage prevention

In these failure scenarios, remove the battery from the phone and examine the battery contact fingers and

pads.

The battery contacts are in different locations on the Cisco Wireless Phone 840 and Cisco Wireless Phone

860.

Note

• Check that the contacts aren’t dirty or covered with any substances, or it may prevent a proper electrical

connection.

• Check that the contact fingers on the phone are straight relative to the contact base, with all fingers at

the same height.

In the following image of the Cisco Wireless Phone 860 battery compartment, the finger on the top left

illustrates damage from incorrect battery insertion.

Figure 7: Cisco Wireless Phone 860 battery contact damage

Phone battery charging

Explosion hazard: Don’t charge the phone battery in a potentially explosive atmosphere. Statement 431

Warning

You can charge the battery using any of the following options:

• USB cable—You can charge the phone with an Cisco Unified Communications Manager Attendant

Console power adapter or your computer.

• Desktop chargers—You can charge a phone and spare battery.

• Multicharger—You can charge several phones or batteries at the same time.

The length of time to charge a phone and battery varies depending on the charge method.

• It takes about 3 hours to charge a phone using the USB cable and AC plug.

• It takes about 8 hours to charge a phone using the USB cable and your computer.

• Under normal conditions, a discharged battery charges fully in approximately 3 hours in a desktop or

multicharger.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Phone battery charging

• If both a phone and battery are in a desktop charger, the phone takes priority. So it takes longer to charge

the battery.

Charge your phone batteries in an ambient temperature of 50–86°F (10–30°C) for the best results. If you

charge the batteries outside of this temperature range, it results in longer charge times or incomplete charge

cycles.

Store the batteries in dry conditions at approximately 65° F (20° C).

Note

Don’t let the main battery or the internal battery of your Cisco Wireless Phone 860 or 860S fully deplete for

extended periods. If you must store the phone or battery for longer than one month, then we recommend that

you fully charge the battery installed in the phone to 100% every six months. Never store a phone without

the main battery for longer than one month.

Caution

Severely damaged battery contact pins are not repairable and not covered under the Cisco warranty. Minor

deformation may be remediated by carefully bending the battery contact pins back to the correct position

using appropriate tools. Cisco is not responsible for any damage that is caused during this action.

Note

Related Topics

Charge the battery with the AC power supply, on page 39

Charge the battery with the USB cable and a USB port on your computer, on page 40

Desktop chargers, on page 155

Multichargers, on page 159

Charge the battery with the AC power supply

If you don't have a desktop charger or multicharger, you can charge your phone battery using the USB cable

and AC power adapter.

Use only the approved USB cable and power adapter for the Cisco Wireless Phone 840 and 860.

Caution

Procedure

Step 1 Plug the USB cable into the bottom of the phone with the pins aligned.

Step 2 Plug the USB cable into the power adapter.

Step 3 Plug the power adapter into the electrical outlet.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Charge the battery with the AC power supply

Charge the battery with the USB cable and a USB port on your computer

If you don't have a desktop charger, multicharger, or USB cable and AC power adapter, you can charge your

phone with a USB cable and computer. However, this method takes more time to charge your phone than the

other methods.

Use only the approved USB cable for the Cisco Wireless Phone 840 and 860.

Caution

Procedure

Step 1 Plug the USB cable into the bottom of the phone with the pins aligned.

Step 2 Plug the USB cable into a USB port on a computer.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Initial setup

Charge the battery with the USB cable and a USB port on your computer

CHAPTER 3

Cisco Unified Communications Manager phone

configuration

• Determine the MAC address of the phone, on page 41

• Install manufacturing CA certificates, on page 41

• Before you register wireless phones, on page 42

• Manual phone registration, on page 46

• Phone feature configuration, on page 50

Determine the MAC address of the phone

To add a phone to the Cisco Unified Communications Manager (Unified Communications Manager), you

need the media access control or MAC address of the phone.

The phone's MAC address is also printed on the outside of the phone's box.

Note

Procedure

Perform one of the following actions:

• On the phone, access the Settings app, select System > About Phone > Status, and look in the Wi-Fi

MAC Address field.

• Remove the battery from the phone, and look at the label in the battery compartment of the phone.

Install manufacturing CA certificates

The phones use a new manufacturing certificate authority (CA). Until Cisco Unified Communications Manager

(Unified Communications Manager) includes these new certificates, you must manually add the new root and

intermediate certificates to the certificate chain to trust the new Manufacturing Installed Certificates (MIC).

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

After you add the new certificates to the trust chain, the MICs can be used for trust services such as SIP TLS,

Configuration File Encryption, and LSC Certificate distribution.

Procedure

Step 1 Download the missing root and intermediate certificates from the externally available Cisco PKI website. The

missing certificates to complete the trust chain up to and including the root for the new MICs are:

• Cisco Manufacturing CA III (cmca3) - Intermediate

• Cisco Basic Assurance Root CA 2099 (cbarc2099) - Root for Cisco Manufacturing CA III

Step 2 From your web browser, log in to the Cisco Unified Operating System Administration web page.

Step 3 Under the Security menu, select Certificate Management.

Step 4 Select Upload Certificate/Certificate Chain.

Step 5 Select CallManager-trust for the Certificate Purpose, browse to the certificate, then select Upload.

Repeat this step for all certificates on the Unified Communications Manager Publisher only as the certificate

replicates to all other Unified Communications Manager nodes.

Step 6 Select CAPF-trust for the Certificate Purpose, browse to the certificate, then select Upload.

Repeat this step for all certificates on the Cisco Unified Communications Manager publisher only.

Before you register wireless phones

Before you register wireless phones with your Cisco Unified Communications Manager, you can set up

profiles, groups, and templates. These can simplify the phone setup when you have common information for

all phones or groups of phones.

Auto-registration is not available for the phones.

Note

• Device pool—You can create device pools to provide a common set of configurations for a group of

devices.

• Custom SIP Profile—The phone needs a special SIP Profile, instead of the standard SIP profiles. Do

not use the Standard SIP Profile or Standard SIP Profile for Mobile Device.

• Phone button templates—For release 1.2(0) and earlier, the phone needs a one line phone button template

only.

For release 1.3(0) or later, the phone button template supports a six line phone button template. You can

configure:

• Up to six multiple lines with a modifiable phone template.

• Shared lines.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Before you register wireless phones

• Privacy with the Privacy button option.

• Softkey templates—You can set up the list of features that appear on the phone Overflow or Drawer

menu.

• Common phone profile—You can set up a profile for the wireless phone with the phone button and

softkey templates, and then use the profile for all your wireless phones. For example, we recommend

you change the default common Local Phone Unlock Password from **# to a more secure password.

• Phone security profile—You can create a custom security profile if the default or existing phone security

profiles do not cover your needs.

You can find detailed instructions about these profiles and templates in the System Configuration Guide for

Cisco Unified Communications Manager for your release.

Device pool configuration

Configure device pools for the phones based on your organization's requirements. For example, you may want

to create device pools that are based on phone locations or phone models and that define the following settings.

• Device settings (such as Cisco Unified Communications Manager Group)

• Roaming sensitive settings (such as Date/Time Group, Region, and so on)

• Local route group settings

• Device mobility-related information settings

Create custom SIP profile

Cisco Unified Communications Manager has standard SIP profiles available. However, a custom SIP Profile

for your wireless phones is the preferred profile.

Procedure

Step 1 From the Cisco Unified Communications Manager Administration web page, select Device > Device Settings >

SIP Profile.

Step 2 Click Find.

Step 3 Click the Copy icon beside Standard SIP Profile.

Step 4 Set the name and description. For example:

Custom 840 SIP Profile

Custom 860 SIP Profile

Step 5 Set these parameters.

• Timer Register Delta (seconds)—Set to 30 (default is 5).

• Timer Keep Alive Expires (seconds)—Set to 300 (default is 120).

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Device pool configuration

• Timer Subscribe Expires (seconds)—Set to 300 (default is 120).

• Timer Subscribe Delta (seconds)—Set to 15 (default is 5).

Ensure SIP Station KeepAlive Interval at System > > Service Parameters > > Cisco CallManager

remains configured for 120 seconds.

Note

Step 6 Click Save.

Phone button template configuration

Configure a Phone Button Template for the phones. For release, 1.2(0) or earlier, the phones support a one

line phone button template only.

For release 1.3(0) or later, the phones support up to six lines and shared lines. By default, the phone button

template has buttons 1 and 2 set to Line and buttons 3–6 set to None. You can create customer phone templates

to add multiple lines or privacy on shared lines to any of the 6 buttons.

For details, see the System Configuration Guide for Cisco Unified Communications Manager and the Feature

Configuration Guide for Cisco Unified Communications Manager for your Cisco Unified Communications

Manager release, at Configuration Guides.

Phone softkey templates

Phones download softkey configuration files from Cisco Unified Communications Manager (Unified

Communications Manager). At initial release, you can use the Softkey Template to allow or prevent the

appearance of the following features in the Cisco Phone app Overflow menu:

• Call Forward

• Call Park

• iDivert

• Hunt Group Login/Logout

Any other Softkey Template configuration setting is not supported currently.

In the Cisco Unified Communications Manager Softkey Layout Configuration page, there are Softkey options

for 12 different call states. Some call state examples are: On hook, Connected, On Hold, Ring In, Off Hook,

Connected Transfer, and Digits After First.

On a phone, if the Call Forward, Call Park, iDivert, and Hunt Group Login/Logout options are configured as

Selected Softkeys in any of the 12 call states, the phone presents the Overflow menu features only in appropriate

call states. For example, even if configured, the Call Park feature isn’t presented to the user if there are no

active calls. However, if Call Park isn’t in the Selected Softkeys list for any of the Softkey profiles, it isn’t

offered to the user in any call state.

For details, refer to the System Configuration Guide for Cisco Unified Communications Manager for your

Unified Communications Manager release.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Phone button template configuration

Create a new phone security profile

You must have a phone security profile for your phones. You can either:

• Use the default Phone Security Profile in the Cisco Options Package (COP) file:

Cisco 840 Standard SIP Non-Secure Profile

Cisco 860 Standard SIP Non-Secure Profile

• Use an existing Phone Security Profile if it conforms to the following recommended values.

• Create a unique Phone Security Profile for the Cisco Wireless Phone 840 and 860.

The Certificate Authority Proxy Function (CAPF) must be operational to use a Locally Signed Certificate

(LSC) with a security profile. The phones have a Manufacturing Installed Certificate (MIC), which can be

used with a security profile as well.

Note

Each deployment is unique and may require options other than the following recommendations due to site

policy or administrative requirements.

Note

Procedure

Step 1 In the Cisco Unified Communications Manager Administration web page, select System > Security > Phone

Security Profile.

Step 2 Click Add New.

Step 3 Select the phone model:

Cisco 840

Cisco 860

Step 4 Click Next.

Step 5 On the Phone Security Profile Information pane, set these parameters:

• Name—Give the new profile a name, such as Cisco 860 – Encrypted with Digest Authentication.

• Device Security Mode—Select an option:

We do not currently support the Authenticated device security mode.

Note

• Encrypted—For TLS and SRTP.

• Non Secure—To use UDP or TCP.

• Transport Type—Select an option:

We do not recommend the UDP option, due to port connectivity issues. If you choose TCP+UDP,

only TCP is used.

Note

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Create a new phone security profile

• TLS—Use with Authenticated or Encrypted Device Security Mode. We recommend TLS for

enhanced security.

• TCP—Use with Nonsecure Device Security Mode for reliable packet delivery.

• Enable Digest Authentication— Select the check box to configure the phone with Digest Authentication.

• TFTP Encrypted Config—Select the check box for enhanced security if you are using the Cisco Wireless

Phone Configuration Management tool to create a configuration file for the phone.

Leave the other fields at their Defaults.

Note

Step 6 (Optional) To help deploy LSC certificates to your devices, complete the Phone Security Profile CAPF

Information pane.

For details, refer to the Security Guide for Cisco Unified Communications Manager for your Cisco Unified

Communications Manager release.

We do not support 512-bit keys.

Note

Step 7 Click Save.

Manual phone registration

When a new phone is added to your network, manual phone registration means that you need to configure

the phone in your call control system. The configuration includes the directory number, information about

the user, and the phone profile.

After you configure the phone in the call control system, you configure the phone to connect to the call control

system.

Add an end user (Optional)

It is optional to add an end user. However, you must add an end user to:

• Provide the user access to the Self Care portal.

• Allow the user to appear in the corporate directory.

• Allow you to configure security profiles that include Digest Authentication.

Procedure

Step 1 From the Cisco Unified Communications Manager Administration web page, select User Management >

End User.

Step 2 Click Add New.

Step 3 In the User Information section, set the following parameters:

• User ID—Enter a user ID that complies with your system and account policies.

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Cisco Unified Communications Manager phone configuration

Manual phone registration

• Password—Enter a password for this user that complies with your system and account policies. If your

system is LDAP integrated, this field is dimmed and unavailable. In this case, you can create or modify

this password through the Active Directory Server.

• Confirm Password—Repeat the password.

• (Optional) Self Service-User ID—Use the extension number for the device.

• (Optional) Pin—Enter a pin to let the end user use pin enabled features such as user web login.

• Confirm Pin—Repeat the pin.

• Last Name—Enter the User’s last name.

• First Name—Enter the User’s first name.

• Digest Credentials—Enter the Digest Authentication Password that you would like the phone to use to

• Confirm Digest Credentials—Repeat the Digest Authentication Password.

Enter other End User field values as required by your site’s system and account policies.

Note

Step 4 Click Save.

Add the phone

Before the phone can be used, you add it to the Cisco Unified Communications Manager (Unified

Communications Manager) and assign it to a user.

Before you begin

Install the following files on the Unified Communications Manager:

• Latest device enabler QED installer Cisco Options Package (COP) file

• Latest phone software COP file

Get the MAC address of the phone.

Procedure

Step 1 From the Cisco Unified Communications Manager Administration web page, select Device > Phone.

Step 2 Click Add New.

Step 3 Select the phone model:

Cisco 840

Cisco 860

Step 4 Click Next.

Step 5 In the Device Information section, set the following minimal phone information:

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Add the phone

These minimal settings allow users to make and receive calls. Enter other fields as required by your

site policies and procedures for new phone additions.

Note

• MAC Address—Enter the MAC address of the phone. You can enter the address with lowercase letters.

This value must match the WLAN MAC address of the physical phone that is registering to this Unified

Communications Manager.

• (Optional) Description—Enter a meaningful description; for example, the user's name and phone model.

• Device Pool—Select the appropriate pool of phones. The device pool defines common settings such as

the Cisco Unified Communications Manager Group, local route group settings, device mobility-related

information settings, and other group settings. It’s helpful to use Device Pools to group devices by location

or model.

• Phone Button Template—Select the appropriate template.

• Softkey Template—Select the appropriate template.

This window lists all the Softkeys in the system although not all phones support all Softkeys. If

you choose a Softkey that is not supported by the phone, the Softkey won’t display on the phone

even if you configured it in this list.

Caution

• Calling Search Space—Select the appropriate space for the phone. The Calling Search Space determines

how, and if, to route a dialed number. Configure the Calling Search Space so that it routes to any numbers

that are part of your dial plan.

• Location—Select the desired location for the phone.

• Owner User ID—Select an option:

• If you want to assign the phone to an End User, select the desired End User.

• If you don't want to associate the phone to an End User, select Anonymous.

• Allow Control of Device from CTI—Select the check box to allow control of device from CTI.

Step 6 In the Protocol Specific Information, set the following minimal information:

• Device Security Profile—Select the desired Phone Security Profile.

• Re-routing Calling Search Space—Select a Calling Search Space with permissions appropriate for

dialing any call forward or transfer destination that you may use.

• SIP Profile—Select Standard SIP Profile.

• Digest User—Select an option:

• If you chose a Device Security Profile that includes Digest Authentication, select the desired end-user

ID.

• If you chose a Device Security Profile that doesn't include Digest Authentication, select None.

• Click Save and OK.

Step 7 In the CAPF section, select CAPFto allow CAPF and allow you to install and upgrade the phone’s certificate.

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Add the phone

Step 8 Click Save and OK.

Add the phone extension

For release 1.2(0) or earlier, the phone supports a single line only, which can't be a shared line.

For release 1.3(0) or later, the phone supports up to six lines, including shared lines.

At a minimum, configure the following fields on the Directory Number Configuration window. If required

by your site policies and procedures for new extension provisioning, you may need to configure more fields.

Before you begin

Add the phone.

Procedure

Step 1 From the Cisco Unified Communications Manager Administration Phone Configuration page, click Line [1]

– Add a new DN.

Step 2 In the Directory Number Information section, set the following:

• Directory Number—Enter the Extension number, or Directory Number for the phone.

• Description—Enter a description for this particular Directory Number.

• Alerting Name—Enter a name that displays to callers.

• ASCII Alerting Name—Enter the same name from the Alerting Name field.

Step 3 In the Directory Number Settings section, set the following:

• Voice Mail Profile—If this Directory Number uses voicemail, select a profile that directs callers to the

voicemail pilot number. For example, select the Cisco_Unity_Connection_Profile.

• Calling Search Space—Select a Calling Search Space with partitions that include any numbers you may

dial from this line.

Step 4 In the Call Forward and Call Pickup Settings section, set the Call Forward Settings as desired for your

environment. For example, you can configure Call Forward for all unavailable, no answer, or busy scenarios

to forward calls to the Cisco Unity Connection Voicemail server. Or you may also specify a different, unique

call forward Destination.

If Cisco Unified Communications Manager is using Partitions and Calling Search Spaces, we

recommend that you configure the Call Forward Calling Search Spaces. Failure to configure a Call

Forward Calling Search Space may result in call forward failures.

Caution

Step 5 In the Line 1 on Device section, set the following:

• Display—Enter the name to present to internal called parties.

• ASCII Display—Enter the same name from the Display field.

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Add the phone extension

• Line Text Label—Enter the line text label.

• External Phone Number Mask—Enter the external phone number mask.

• Recording Option—Choose one of the following options. Default is Call Recording Disabled.

• Call Recording Disabled

• Automatic Call Recording Enabled

• Selective Call Recording Enabled

• Recording Profile—Select the recording profile from the options after enabling call recording option.

Default is < None >.

• Recording Media Source—Select one of the following options. Default is Gateway Preferred.

• Gateway Preferred

• Phone Preferred

• Monitoring Calling Search Space—Select one of the following options. Default is < None >.

• <None>

• Auto_register

Step 6 In the Multiple Call/Call Waiting Settings on Device section, set the following:

• Maximum Number of Calls—Enter 4. Four calls are the maximum number of calls the phone can place

or receive per registration.

• Busy Trigger—Enter 4. Four calls are the maximum number of calls the phone can place or receive per

registration.

Step 7 Click Save.

Phone feature configuration

You can set up phones to have a variety of features, based on the needs of your users. You can apply features

to all phones, a group of phones, or to individual phones.

When you set up features, the Cisco Unified Communications Manager Administration window displays

information that is applicable to all phones and information that is applicable to the phone model. The

information that is specific to the phone model is in the Product Specific Configuration Layout area of the

window.

For information on the fields applicable to all phone models, see the Cisco Unified Communications Manager

documentation.

When you set a field, the window that you set the field in is important because there is a precedence to the

windows. The precedence order is:

1. Individual phones (highest precedence)

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Phone feature configuration

2. Group of phones

3. All phones (lowest precedence)

For example, if you don't want a specific set of users to access the phone Web pages, but the rest of your users

can access the pages, you:

1. Enable access to the phone web pages for all users.

2. Disable access to the phone web pages for each individual user, or set up a user group and disable access

to the phone web pages for the group of users.

3. If a specific user in the user group did need access to the phone web pages, you could enable it for that

particular user.

Set up phone features for all phones

Procedure

Step 1 Sign in to Cisco Unified Communications Manager Administration as an administrator.

Step 2 Select System > Enterprise Phone Configuration.

Step 3 Set the fields you want to change.

Step 4 Check the Override Enterprise Settings check box for any changed fields.

Step 5 Click Save.

Step 6 Click Apply Config.

Step 7 Restart the phones.

This will impact all phones in your organization.

Note

Set up phone features for a group of phones

Procedure

Step 1 Sign in to Cisco Unified Communications Manager Administration as an administrator.

Step 2 Select Device > Device Settings > Common Phone Profile.

Step 3 Locate the profile.

Step 4 Navigate to the Product Specific Configuration Layout pane and set the fields.

Step 5 Check the Override Enterprise Settings check box for any changed fields.

Step 6 Click Save.

Step 7 Click Apply Config.

Step 8 Restart the phones.

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Cisco Unified Communications Manager phone configuration

Set up phone features for all phones

Set up phone features for a single phone

Procedure

Step 1 Sign in to Cisco Unified Communications Manager Administration as an administrator.

Step 2 Select Device > Phone

Step 3 Locate the phone associated with the user.

Step 4 Navigate to the Product Specific Configuration Layout pane and set the fields.

Step 5 Check the Override Common Settings check box for any changed fields.

Step 6 Click Save.

Step 7 Click Apply Config.

Step 8 Restart the phone.

Product Specific Configuration Layout fields

The following table describes the fields in the Product Specific Configuration Layout pane.

Table 16: Product Specific Configuration Layout fields

DescriptionDefaultField type or choicesField name

Enables or disables access to the phone web pages

through a web browser.

If you enable this field, you may expose

sensitive information about the phone.

Caution

DisabledDisabled

Enabled

Web Access

Specifies the password to access the phone’s Web

interface. Enter a 8-127 character password.

Web Password

Specifies whether the phone reboots immediately after

downloading a software update or if the phone notifies

the user to manually reboot. To apply software updates,

the phone must be rebooted.

DisabledDisabled

Enabled

Reboot immediately after

downloading software

updates

Sets the list of emergency numbers that the users see

when they try to dial without signing in.

Example: 911,411,511

String of up to 16

characters, comma

separated, no spaces

Emergency Numbers

Controls access to Visual Voicemail.DisabledDisabled

Enabled

Visual Voicemail Access

This parameter contains the address of the primary

voicemail server for Visual Voicemail.

String of up to 256

characters

Voicemail Server

(Primary)

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Set up phone features for a single phone

DescriptionDefaultField type or choicesField name

This parameter contains the address of the backup

voicemail server for Visual Voicemail.

String of up to 256

characters

Voicemail Server

(Backup)

Identifies the alternate IPv4 server that the phone uses

to obtain firmware loads and upgrades. The load server

uses HTTP on TCP port 6970. It doesn't support TFTP

on UDP port 69.

String of up to 256

characters

Load Server

Indicates whether the phone advertises the G.722 and

Opus codecs to the Cisco Unified Communications

Manager (Unified Communications Manager).

• Use System Default—Defers to the setting

specified in the enterprise parameter Advertise

G.722 Codec.

• Disabled—Does not advertise G.722 or Opus to

the Unified Communications Manager.

• Enabled—Advertises G.722 and Opus to the

Unified Communications Manager.

Codec negotiation involves two steps:

Note

1. The phone must advertise the supported

codec to the Unified Communications

Manager (not all endpoints support the

same set of codecs).

2. When the Unified Communications

Manager gets the list of supported codecs

from all phones that are involved in the

call attempt, it chooses a commonly

supported codec based on various factors,

including the region pair setting.

Use System DefaultUse System Default

Disabled

Enabled

Advertise G.722 and

Opus Codecs

Identifies the location that the phones use to upload

problem reporting tool (PRT) output files.

String of up to 256

characters

Customer support upload

URL

This parameter contains the address of the server for

the optional second registration.

The purpose of the Secondary SIP Server is

to allow registration of a SIP line to a separate

SIP server, such as a Nurse-call system

integration. It is not intended as a failover or

redundancy solution.

Note

Secondary SIP Server

Identifies the far-end port number for the optional

second registration.

Secondary SIP Server

Port

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Product Specific Configuration Layout fields

DescriptionDefaultField type or choicesField name

Identifies the transport type for the optional second

registration.

UDPUDP

TCP

TLS

Secondary SIP Transport

Identifies the SIP extension for the optional second

registration.

Secondary SIP Extension

Identifies the SIP username for the optional second

registration.

Secondary SIP Username

Identifies the SIP password for the optional second

registration.

Secondary SIP Password

Identifies the name of the configuration filename

created in the Cisco Wireless Phone Configuration

Management tool and added to Cisco Unified

Communications Manager TFTP nodes. If the file is

encrypted, the format is config.json.enc.

If the file isn't encrypted, the format is config.json.

Don't use unencrypted files on your production server,

use only for troubleshooting.

String of up to 256

characters

Enterprise Mobility

Management (EMM)

Alternative

Configuration

Identifies the key if using an encrypted configuration

file created in the Cisco Wireless Phone Configuration

Management tool. The key.txt file contains the

encryption key.

Blank if the file isn't encrypted.

String of 64 charactersEnterprise Mobility

Management (EMM)

Alternative

Configuration

Encryption Key

Specifies whether to get recording warning tone while

recording the call.

• Disabled— Unmutes the recording warning tone.

• Enabled— Mutes the recording warning tone.

EnabledEnabled

Disabled

Recording Tone

Specifies whether to announce the Caller ID.

• Disabled—Does not announces the Caller ID.

• Enabled—Announces the Caller ID on the phone.

• Headset Only—Announces the Caller ID Only

when using a headset.

DisabledDisabled

Enabled

Headset Only

Announce Caller ID

Specifies whether to receive SIP Registration

Notifications.

DisabledDisabled

Enabled

Mute SIP Registration

Notifications

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Product Specific Configuration Layout fields

DescriptionDefaultField type or choicesField name

Specifies the Line 1 Ringtone.

By selecting a "None" type ringtone, the phone

doesn't ring, but displays the incoming calls.

Note

Flutey PhoneLine 1 Ringtone

Specifies the Line 2 Ringtone.

By selecting a "None" type ringtone, the phone

doesn't ring, but displays the incoming calls.

Note

Flutey PhoneLine 2 Ringtone

Specifies the Line 3 Ringtone.

By selecting a "None" type ringtone, the phone

doesn't ring, but displays the incoming calls.

Note

Flutey PhoneLine 3 Ringtone

Specifies the Line 4 Ringtone.

By selecting a "None" type ringtone, the phone

doesn't ring, but displays the incoming calls.

Note

Flutey PhoneLine 4 Ringtone

Specifies the Line 5 Ringtone.

By selecting a "None" type ringtone, the phone

doesn't ring, but displays the incoming calls.

Note

Flutey PhoneLine 5 Ringtone

Specifies the Line 6 Ringtone.

By selecting a "None" type ringtone, the phone

doesn't ring, but displays the incoming calls.

Note

Flutey PhoneLine 6 Ringtone

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Product Specific Configuration Layout fields

DescriptionDefaultField type or choicesField name

None

Andromeda

Aquila

Argo Navis

Atria

Beat Plucker

Bell Phone

Big Easy

Canis Major

Carina

Cassiopeia

Centaurus

Chimey Phone

Cygnus

Digital Phone

Ding

Draco

Dream Theme

Eridani

Flutey Phone

Free Flight

Girtab

Growl

Hydra

Insert Coin

Kuma

Lyra

Machina

Mildly Alarming

New Player

Noisey One

Orion

Pegasus

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Product Specific Configuration Layout fields

DescriptionDefaultField type or choicesField name

Perseus

Pyxis

Rasalas

Rigel

Scarabaeus

Sceptrum

Solarium

Testudo

Third Eye

Very Alarmed

Vespa

Zeta

Specifies the notification sound files to download.

Multiple files can be specified using the comma

separated format. Once the files have been downloaded,

the notification sound will need to be configured via

the Custom Settings application, Android Settings, or

in other application settings.

Notification Sound

Specifies the alarm sound files to download. Multiple

files can be specified using the comma separated

format. Once the files have been downloaded, the alarm

sound will need to be configured via the Custom

Settings application, Android Settings, or in other

application settings.

Alarm Sound

Specifies the wallpaper files to download. Multiple

files can be specified using the comma separated

format. Once the files have been downloaded, the lock

screen wallpaper and home screen wallpaper will need

to be configured via the Custom Settings application

or Android Settings.

Wallpaper

Related Topics

Cisco app software updates, on page 171

Configure visual voicemail

Configuration and use of visual voicemail is optional. By default, the visual voicemail feature is disabled.

With visual voicemail disabled, users may access, listen to, and delete their voicemail messages through the

Cisco Unity Connection IVR just as they would with any other Cisco handset. However, if you enable visual

voicemail, its UI gives users a much easier to use interface to manage their voicemails than the dial-in IVR.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Configure visual voicemail

Procedure

Step 1 To allow TLS connections from the device to the Cisco Unity Connection server, verify that the server’s

tomcat-trust certificate is in Cisco Unified Communications Manager's tomcat-trust certificate trust list.

Step 2 From the Cisco Unity Administration page, configure the Voicemail box and Web application password for

the user.

Step 3 From the Cisco Unified Communications Manager Administration web page, set the Visual Voicemail Access

field for the device to Enabled.

Step 4 From the Cisco Unified Communications Manager Administration web page, configure the Voicemail Server

(Primary) address to point to the integrated Cisco Unity Connection server.

Configure Tomcat trust certificate

Export the tomcat-trust certificate from the Cisco Unity Connection server and import it as a tomcat-trust

certificate to Cisco Unified Communications Manager.

Procedure

Step 1 Export the certificate from Cisco Unity Connection:

a) On the Cisco Unity Connection server, navigate to Cisco Unified OS Administration.

b) Navigate to Security > Certificate Management.

c) Select the certificate labeled tomcat-trust.

d) Choose to download the .pem file.

Step 2 Import the certificate to each Cisco Unified Communications Manager in the cluster.

a) On the Cisco Unified Communications Manager server, navigate to Cisco Unified OS Administration.

b) Navigate to Security > Certificate Management.

c) Click Upload Certificate/Certificate Chain.

d) From the Certificate Purpose drop-down list, choose tomcat-trust.

e) Enter a Description for the certificate, such as tomcat-trust.

f) Click Browse to search for, and select, the certificate.

g) Click Upload.

Step 3 Restart the Tomcat service for the changes to take effect.

You must restart the Tomcat service for the new certificate to be available to the phone when it validates

the TLS connection to Cisco Unity Connection.

Note

Configure the voicemail box and Web Application Password

Configure a mailbox for the user on the Cisco Unity Connection server as you would for any other user.

However, while users may know their voicemail PIN, it may differ from their Web Application Password;

which is what the Cisco Wireless Phone 840 and 860 visual voicemail feature uses to access their messages.

Set the user’s Web Application Password.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Configure Tomcat trust certificate

Procedure

Step 1 In the Cisco Unity Connection system, navigate to Users > Users, and select the user.

Step 2 Under Choose Pin, use the pulldown to select the Web Application box.

Step 3 Unselect the User must change at Next Sign-In box if currently selected (the Cisco Wireless Phone 840 and

860 does not currently provide a mechanism to change the password through the phone’s UI).

Step 4 Using the top pull-down menu, select Edit > Change Password > .

Step 5 In the Choose Password pulldown, select Web Application.

Step 6 Enter a Password.

Set the Password to something that will conform to your Site’s Authentication rules. This value must match

the value that the user enters in the Enter Unity Web Credentials dialog box that appears when they navigate

to the Voicemail tab in the Cisco Phone app.

Step 7 Select Save.

Step 8 Give the user’s Unity Alias and Web Application Password to the user, so they can enter them in the Unity

Web Credentials dialog box when prompted.

Enable Visual Voicemail Access

For the Voicemail tab to appear on the user’s device, you must enable Visual Voicemail Access on the Phone

Configuration page of the device.

If the Visual Voicemail Access is set to Disabled, the Voicemail tab does not appear on the user’s devices.

Procedure

Step 1 From the Cisco Unified Communications Manager Administration web page, select Device > Phone.

Step 2 Select the device you want to configure.

Step 3 In the Product Specific Configuration Layout portion of the Phone Configuration Page for the device, set

Visual Voicemail Access to Enabled.

Configure the voicemail server to the Cisco Unity Connection server

Provision the voicemail server address in the Cisco Unified Communications Manager, so the phones can

locate the Cisco Unity Connection server.

Procedure

Choose one of the following methods:

• Configure the Voicemail Server (Primary) and Voicemail Server (Backup) IP addresses as part of a

Common Phone Profile Configuration for the devices at an Enterprise level under System > Enterprise

Phone Configuration.

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Cisco Unified Communications Manager phone configuration

Enable Visual Voicemail Access

• a. Configure the Voicemail Server (Primary) and Voicemail Server (Backup) IP addresses as part of a

Common Phone Profile Configuration for individual devices in Cisco Unified CM Administration

Device > Phone.

b. Select the device you want to configure.

c. From the Product Specific Configuration Layout portion of the Phone Configuration Page of the

device:

• Set the Voicemail Server (Primary) field to the address of your main Cisco Unity Connection

server.

• If available, set the Voicemail Server (Backup) field to the address of your backup Cisco Unity

Connection server.

Phone services

You can provide your users with special phone services. Before a user can access any service, you must

configure the services with Cisco Unified CM Administration.

With release 1.3(0) or later, extension mobility is available for the phones. To configure extension mobility,

see the Extension Mobility chapter in the Feature Configuration Guide for Cisco Unified Communications

Manager for your release.

With release 1.4(0) or later, extension mobility cross cluster (EMCC) is available for the phones. To configure

EMCC, see the Extension Mobility Cross Cluster chapter in the Feature Configuration Guide for Cisco Unified

Communications Manager for your release.

With release 1.6(0) or later, Webex Calling is supported for phones. To configure Webex Calling feature to

your phone, see https://help.webex.com/ld-nzid8xi

Supports the following Webex Standard Call features:

Call Waiting

Call Hold and Resume

Call Transfer

Call Park

Multiline

Shared Call appearance

Support Standard SIP timers on Call duration

Media Codec Support – G.711a, G.711u, G.729a, G.722, OPUS

Message Waiting Indicator signaled by unsolicited SIP notify

Call quality Metrics/Reports on call termination (SIP Bye message)

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Cisco Unified Communications Manager phone configuration

Phone services

Serviceability support through PRT trigger & Packet Capture ·Call Recording

E-911/RedSky integration – Held support

For release 1.7(0) or later, Lightweight Directory Access Protocol (LDAP) feature is available for the phones

in Webex Calling. It allows you to program NFC card with the audio profiles and use NFC card to copy the

profile(s) to other devices.

With release 1.9(0) or later, Cisco Unified SRST feature is available for the phones. When a WAN link fails,

the phone loses connection with the central CUCM, but the phone immediately registers with a local Cisco

Unified SRST gateway. It detects newly registered wireless phones, queries these phones for their configuration,

and then autoconfigures itself.

Cisco Wireless Phone 840 and 860 support the following Cisco Unified SRST features:

Line labelAuto answer

Multiple linesAttended transfer

RedialCall forward

Secure SRSTCall waiting

Speed dialConference

SRST failover and failbackDo not disturb

Voice hunt groupHold/Resume

Phone line configuration options

For release 1.3(0) or later, you can configure Auto Answer and Line Text Label for the Cisco Wireless Phone

840 and 860.

For more details about these options, see the Feature Configuration Guide for Cisco Unified Communications

Manager for your release.

For release 1.8(0) or later, you can configure Recording Option, Recording Profile, and Recording Media

Source for the Cisco Wireless Phone 840 and 860.

Problem report tool

The Report a Problem feature on the Cisco Phone app creates a problem report log bundle. To troubleshoot

phone problems, you require:

• The log bundles from the Report a Problem feature.

• The date and time of the problem.

• A description of the problem.

If the phone's web browser is enabled, you can download the log bundle from the phone's web browser.

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Cisco Unified Communications Manager phone configuration

Phone line configuration options

Optionally, you may set up a problem report upload server for the log bundles. To set up a problem report

upload server, you must add a server address to the Customer Support Upload URL field on Cisco Unified

Communications Manager.

Related Topics

Problem report log bundles, on page 177

Configure a customer support upload URL

You must use a server with an upload script to receive PRT files. The PRT uses an HTTP POST mechanism,

with the following parameters included in the upload (utilizing multipart MIME encoding):

• devicename (example: “SEP001122334455”)

• serialno (example: “FCH12345ABC”)

• username (the username configured in Cisco Unified Communications Manager, the device owner)

• prt_file (example: “probrep-20141021-162840.tar.gz”)

A sample script is shown below. This script is provided for reference only. Cisco does not provide support

for the upload script installed on a customer's server.

<?php

// NOTE: you may need to edit your php.ini file to allow larger

// size file uploads to work.

// Modify the setting for upload_max_filesize

// I used: upload_max_filesize = 20M

// Retrieve the name of the uploaded file

$filename = basename($_FILES['prt_file']['name']);

// Get rid of quotes around the device name, serial number and username if they exist

$devicename = $_POST['devicename'];

$devicename = trim($devicename, "'\"");

$serialno = $_POST['serialno'];

$serialno = trim($serialno, "'\"");

$username = $_POST['username'];

$username = trim($username, "'\"");

// where to put the file

$fullfilename = "/var/prtuploads/".$filename;

// If the file upload is unsuccessful, return a 500 error and

// inform the user to try again

if(!move_uploaded_file($_FILES['prt_file']['tmp_name'], $fullfilename)) {

header("HTTP/1.0 500 Internal Server Error");

die("Error: You must select a file to upload.");

}

Procedure

Step 1 Set up a server that can run your PRT upload script.

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Cisco Unified Communications Manager phone configuration

Configure a customer support upload URL

Step 2 Write a script that can handle the parameters listed above, or edit the provided sample script to suit your needs.

Step 3 Upload your script to your server.

Step 4 In Cisco Unified Communications Manager, go to the Product Specific Configuration Layout area of the

individual device configuration window, Common Phone Profile window, or Enterprise Phone Configuration

window.

Step 5 Check Customer support upload URL and enter your upload server URL.

Example:

http://example.com/prtscript.php

Step 6 Save your changes.

Corporate and personal directories setup

You can make it easy for your users to contact coworkers using a corporate directory.

You can also enable users to create personal directories. Each individual user has a personal directory, which

they can access from any device.

The corporate and personal directories are set up in the Cisco Unified Communications Manager.

Corporate directory setup

The Corporate Directory allows a user to look up phone numbers for coworkers. To support this feature, you

must configure corporate directories.

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to

store authentication and authorization information about users of Cisco Unified Communications Manager

applications that interface with Cisco Unified Communications Manager. Authentication establishes user

rights to access the system. Authorization identifies the telephony resources that a user is permitted to use,

such as a specific phone extension.

For more information, see the documentation for your particular Cisco Unified Communications Manager

release.

After you complete the LDAP directory configuration, users can use the Corporate Directory service on their

phone to look up users in the corporate directory.

Personal directory setup

The personal directory allows a user to store a set of personal numbers in their Personal Address Book (PAB).

Access the personal directory from the:

• Cisco Unified Communications Self Care Portal on a web browser—Provide users with the URL and

• Contacts tab on the Cisco Phone app—Provide users login credentials.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Corporate and personal directories setup

Self Care Portal overview

From the Cisco Unified Communications Self Care Portal, users can customize and control phone features

and settings.

As the administrator, you control access to the Self Care Portal. You must also provide information to your

users so that they can access the Self Care Portal.

Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified

Communications Manager Administration to add the user to a standard Cisco Unified Communications

Manager End User group.

You must provide end users with the following information about the Self Care Portal:

• The URL to access the application. This URL is:

https://<server_name:portnumber>/ucmuser/, where server_name is the host on which

the web server is installed, and portnumber is the port number on that host.

• A user ID and default password to access the application.

• An overview of the tasks that users can accomplish with the portal.

These settings correspond to the values that you entered when you added the user to Cisco Unified

Communications Manager.

For more information, see the documentation for your particular Cisco Unified Communications Manager

release.

Set up user access to the Self Care Portal

Before a user can access the Self Care Portal, you need to authorize the access.

Procedure

Step 1 In Cisco Unified Communications Manager Administration, select User Management > End User.

Step 2 Search for the user.

Step 3 Click the user ID link.

Step 4 Ensure that the user has a password and PIN configured.

Step 5 In the Permission Information section, ensure that the Groups list includes Standard CCM End Users.

Step 6 Select Save.

Call pickup

Cisco Unified Communications Manager Call Pickup allows user to pick up call from other phones when the

phone is busy or in a call queue or shared line group, a call comes into user’s phone. For example, a user can

still pick up the phone from someone’s desk.

• Pickup: A phone that is assigned to a pickup group and can answer a call ringing on another phone in

its own group. To activate, press the Pickup softkey.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco Unified Communications Manager phone configuration

Self Care Portal overview

CHAPTER 4

Phone configuration

• Enterprise Mobility Management application configuration, on page 65

• Cisco Wireless Phone Configuration Management tool , on page 66

• Manual phone configuration, on page 74

Enterprise Mobility Management application configuration

We recommend that you configure an Enterprise Mobility Management (EMM) application and generate a

QR code to program the phones to connect to WLAN and EMM application. When each phone enrolls with

the EMM application, it receives the phone apps, certificates, and configuration for all non-Cisco Unified

Communications Manager related functionality.

Enroll the phones to the Enterprise Mobility Manager application

Enroll the phones to the Enterprise Mobility Management (EMM) application through the device owner

method.

See your EMM application documentation for additional information.

Before you begin

Ensure that the battery is fully charged.

Ensure that you allow the following apps:

• Cisco Phone: com.cisco.phone

• System Updater: com.cisco.sysupdater

• UCM Client: com.cisco.ucmclient

• Logging: com.cisco.logging

• Application URLs: com.cisco.appurl

• Port Manager: com.cisco.portmanager

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

You may need to add the Google Keyboard (Gboard) app, based on your EMM application.

There are also several Cisco apps that are on the Google Play Store you may want to add.

Note

Procedure

Step 1 Press and hold the Power button until the phone vibrates and the first screen displays.

Step 2 On the startup screen, quickly tap the display six times.

Step 3 Scan a QR code.

Related Topics

Cisco app package names, on page 105

Cisco Wireless Phone Configuration Management tool

If you don't use an Enterprise Mobility Management (EMM) application to configure your phones, we

recommend that you use the Cisco Wireless Phone Configuration Management tool. The Cisco Wireless

Phone Configuration Management tool Deployment Configuration tab has two apps to allow you to restrict

access to apps and settings.

• The Smart Launcher app allows you to specify which apps to display on the home launcher screen.

You can configure these modes:

• Single-app mode—Specify a single app, such as the Cisco Phone app, to display on the Smart

Launcher. Other apps aren't available to the user.

• Multiple-app mode—Specify multiple apps to display on the Smart Launcher. Other apps aren't

available to the user.

• The Device Policy Controller app allows you to disallow apps on the phone to prevent users from

getting to an app that isn't on their launcher screen through another app. For example, if the user clicks

a link to a website that they receive in a Webex message, the link opens in a browser if the Chrome app

isn't in the disallowed list.

The Cisco Wireless Phone Configuration Management tool also allows you to change or lock down settings

for the various Cisco apps.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Cisco Wireless Phone Configuration Management tool

To use the configuration file that is generated by the utility and loaded into Cisco Unified Communications

Manager (CUCM), the administrator must perform the following:

1. Reset the phone to factory settings.

2. Generate the QR code using the Initial Provisioning tab in the configuration tool.

3. Scan the QR code.

*Failure to scan the QR code to onboard the phone prevents the phone from downloading the configuration

file from CUCM when it has joined the wireless network and registered to CUCM.

Note

In Smart Launcher mode, the phone has only these four Quick Settings: Display brightness, Flashlight, Volume

controls, and Exit Launcher. However, the notification shade also presents the gear icon to open the Android

settings app. We recommend that you disallow the Allow Notification Shade Settings Gear in the Custom

Settings app in Cisco Wireless Phone Configuration Management tool. Otherwise, you can easily open apps

that aren't on the Smart Launcher.

Access the Quick Settings from the notification shade in single-app mode, or in the Overflow menu in

multiple-app mode.

Note

Cisco Wireless Phone Configuration Management tool workflow

You use the Cisco Wireless Phone Configuration Management tool to:

• Generate a QR code to enroll your phones to the call control system.

• Create an encrypted configuration file to allow and restrict certain apps and settings on the phones.

Procedure

PurposeCommand or Action

See Create a new phone security profile, on

page 45.

Enable TFTP encryption in the Phone Security

Profile, so that the configuration data sent to

the phones through TFTP isn't in cleartext

format.

Step 1

Change the password in the Cisco Unified CM

Administration web page under Device >

Device Settings > Common Device Profile.

Update the default Local Phone Unlock

Password of **# so that users can't exit the

Smart Launcher and access more settings or

apps.

Step 2

See Load the COP files to Cisco Unified

Communications Manager, on page 31.

Install the 1.5 software on the phones.

Step 3

See Reset to factory default through the phone

settings, on page 170.

Factory reset the phones.

Step 4

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Cisco Wireless Phone Configuration Management tool workflow

PurposeCommand or Action

See Create encrypted phone configuration file,

on page 69.

In the Deployment Configuration tab of the

Cisco Wireless Phone Configuration

Management tool, generate an encrypted phone

configuration file.

Step 5

See Upload the phone configuration file to

Cisco Unified Communications Manager, on

page 73.

Upload the phone configuration file to Cisco

Unified Communications Manager.

Step 6

See Generate a QR code to initialize phones,

on page 68.

In the Initial Provisioning tab of the Cisco

Wireless Phone Configuration Management

tool, generate a QR code.

Step 7

See Enroll phones with Cisco Wireless Phone

Configuration Management tool QR code, on

page 69.

Enroll the phones with the QR code.

Step 8

Restart the phones before you give them to

users.

Step 9

See Update existing configuration file, on page

73.

(Optional) You can update existing phone

configuration files by importing the zip file

into the Cisco Wireless Phone Configuration

Management tool.

Step 10

Generate a QR code to initialize phones

With the Cisco Wireless Phone Configuration Management tool, you generate a Quick Response (QR) code

to connect the phones with the WLAN and Cisco Unified Communications Manager.

You can generate and save as many different QR codes as you need for your organization.

After you generate a QR code, we recommend that you save it as a PDF or other scannable source, so that

you can reuse it.

Note

Before you begin

Get your Wi-Fi credentials, if applicable.

Procedure

Step 1 From any browser, open the Cisco Wireless Phone Configuration Management tool.

Step 2 Click the Initial Provisioning tab.

Step 3 Choose one of these Security options.

• None

• WPA-Personal

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Generate a QR code to initialize phones

• WPA-Enterprise

Step 4 Enter the SSID and, if necessary, Password.

Step 5 Click Generate.

Step 6 Keep the QR code open or save it, so you can use it to enroll the phones.

Enroll phones with Cisco Wireless Phone Configuration Management tool QR

code

To enroll the phones with the Cisco Wireless Phone Configuration Management tool QR code, the phone

must be in range of the Wi-Fi network.

Before you begin

• Update the phone software to release 1.5(0) and then factory reset the phone.

• Generate the Cisco Wireless Phone Configuration Management tool QR code.

Procedure

Step 1 On the Hi there startup screen, quickly tap the display six times.

The camera opens.

Step 2 Center the QR code in the camera display.

Step 3 Tap through and accept the Android setup screens.

The phone registers to the Cisco Unified Communications Manager and, if available, downloads the JSON

configuration files, if DHCP points to the Cisco Unified Communications Manager.

Related Topics

Reset to factory default through the phone settings, on page 170

Generate a QR code to initialize phones, on page 68

Create encrypted phone configuration file, on page 69

Create encrypted phone configuration file

With the Cisco Wireless Phone Configuration Management tool, you can generate and save as many different

configuration files that you need for different groups within your organization.

You can use the default settings for all apps, or you can change the app settings. Each setting has a blue info

icon that you can hover over for more information. When you make a change to a setting, a blue dot

appears to the left of the setting's blue info icon.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Enroll phones with Cisco Wireless Phone Configuration Management tool QR code

Before you begin

• Based on your organization's needs, determine which apps and settings you want to allow and disallow

on the phone.

• Ensure that the apps that you want to include on the smart launcher are already installed on the phone.

Procedure

Step 1 From any browser, open the Cisco Wireless Phone Configuration Management tool to the Deployment

Configuration tab.

Step 2 From Choose Application, select Smart Launcher and set these parameters.

• Set Allow-List of Applications: Include the apps that you want to appear on the smart launcher. Use a

comma-separated list of the app package names with no spaces.

By default, in the Cisco Wireless Phone Configuration Management tool, the following apps are set

as allowed:

com.cisco.phone,com.cisco.ptt,com.cisco.emergency,com.cisco.webapi,com.cisco.wx2.android.

Note

• Set Title of Launcher Application: Add a title to display on the smart launcher with multiple apps. The

title doesn't appear if you have a single app on the smart launcher. Use up to 25 characters in the title.

By default, the title is Smart Launcher. For example, add your company name or department.

Step 3 From Choose Application, select Device Policy Controller and set the parameters.

• Disallow These Apps: Include the apps that you don't want to be accessible on the phone. Use a

comma-separated list of the app package names without spaces.

Don't include the Cisco Phone app on this list.

Make sure that none of the applications in the SmartLauncher allowed list are in this disallowed

list, or the apps won't appear on the smart launcher home screen.

Caution

By default, in the Cisco Wireless Phone Configuration Management tool, the following apps are set as disallowed:

com.google.android.youtube,com.google.android.googlequicksearchbox,com.android.soundrecorder,com.google.android.apps.wellbeing,com.google.android.apps.maps,com.google.android.videos,com.google.android.apps.photos,com.android.vending,com.android.chrome.

Note

• Wi-Fi Profile: Add up to five Wi-Fi profiles: WPA2-Personal or WPA2-Enterprise with EAP method

of either:

• PEAP with MSCHAPv2 or GTC

• TTLS with GTC, PAP, MSCHAP or MSCHAPv2

Cisco Wireless Phone Configuration Management tool supports PEM certificates. When you

copy and paste, don't include the certificate header, footer, white space, or new lines.

Note

Step 4 From Choose Application, select, and configure each of the following Cisco apps as required by your

organization.

If you want to accept all the default app settings, you don't need to make any changes. For more details

about these Cisco app settings, see Cisco app configuration, on page 79.

Note

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Create encrypted phone configuration file

• Barcode

• Battery Life

• Buttons

• Custom Settings

• PTT

• Emergency

• Call Quality Settings

• Web API

Step 5 Click Export.

Step 6 Check the Encrypt Configuration check box.

Don't use unencrypted files on your production server.

Note

Step 7 Click Export.

The Cisco Wireless Phone Configuration Management tool export creates a zip file that contains three files.

Step 8 Save a copy of the zip file so that you can reuse or update the configuration file as needed.

You can rename the zip file, if needed. But, if you plan on updating the configuration file later, keep

a copy of the intact zip file without the inner files renamed.

Caution

Related Topics

Cisco app package names, on page 105

Preinstalled Android apps, on page 71

Update existing configuration file, on page 73

Product Specific Configuration Layout fields, on page 52

Cisco Wireless Phone Configuration Management tool for Cisco app configuration, on page 82

Preinstalled Android apps

You can set these preinstalled Android apps to be either allowed or disallowed on the phones though the Cisco

Wireless Phone Configuration Management tool Smart Launcher and Device Policy Controller

apps.

The following table lists the preinstalled Android apps that are, by default, set to disallowed in the Device

Policy Controller.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Preinstalled Android apps

Table 17: Default preinstalled Android apps disallowed in the Device Policy Controller

App package nameDefault disallowed Android apps

com.android.chromeChrome

com.google.android.apps.wellbeingDigital Wellbeing

com.google.android.googlequicksearchboxGoogle

com.google.android.videosGoogle TV

com.google.android.apps.mapsMaps

com.google.android.apps.photosPhotos

com.android.vendingPlay Store

com.android.soundrecorderSound Recorder

com.google.android.youtubeYouTube

You can also set these common preinstalled Android apps to the allowed or disallowed lists.

Table 18: More preinstalled apps

App package namePreinstalled app

com.google.android.calculatorCalculator

ccom.google.android.calendarCalendar

com.google.android.GoogleCameraCamera

com.google.android.deskclockClock

com.google.android.contactsContacts

com.google.android.apps.docsDrive

com.google.android.apps.tachyonDuo

com.marc.filesFiles

com.google.android.gmGmail

com.google.android.keepKeep Notes

com.cisco.wx2.androidWebex

com.google.android.apps.youtube.musicYT Music

You can also install other Android apps to the phone, as needed.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Preinstalled Android apps

Uploadthe phoneconfigurationfileto CiscoUnifiedCommunicationsManager

Before you begin

Create the encrypted phone configuration zip file with Cisco Wireless Phone Configuration Management tool.

Procedure

Step 1 Extract the contents of the encrypted phone configuration zip file. The zip file contains three files:

• config.json.enc—Contains the phone configuration to import into Cisco Unified Communications

Manager.

• key.txt—Contains the encryption key to decrypt the config.json.enc file.

• config.json.react.enc—Contains the configuration format for the Cisco Wireless Phone Configuration

Management tool, which is used if you import the file.

Once you extract the zip file, you can rename the config.json.enc before you upload it to Cisco

Unified Communications Manager. We recommend that you do this if you plan on having multiple

configurations for various devices.

Note

Step 2 Sign in to Cisco Unified Communications Manager Administration.

Step 3 Add the name of the config.json.enc file to the Enterprise Mobility Management (EMM) Alternative

Configuration field in the Product Specific Configuration Layout pane.

If you renamed the config.json.enc file, make sure to use the new name.

Note

Step 4 Add the key in the key.txt file to the Enterprise Mobility Management (EMM) Alternative Configuration

Encryption Key field in the Product Specific Configuration Layout pane.

You can also use bulk administration to set the key across the device types.

Note

Step 5 Add the config.json.enc file to all TFTP nodes running TFTP Services, and restart the TFTP services.

Related Topics

Product Specific Configuration Layout fields, on page 52

Update existing configuration file

If you want to update an existing configuration file, you can import the existing configuration zip file in to

the Cisco Wireless Phone Configuration Management tool, make the changes, and export a new configuration

zip file.

Before you begin

If you want to keep a copy of the original configuration file, copy the intact zip file and rename it.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Upload the phone configuration file to Cisco Unified Communications Manager

Don't extract and rename the files within the zip, and then rezip the files.

Caution

Procedure

Step 1 Open the Cisco Wireless Configuration Deployment tool.

Step 2 In the Deployment Configuration tab, click Import.

Step 3 Add the existing configuration zip file and click Import.

Step 4 Update the apps and settings.

Step 5 Click Export to create a new configuration zip file.

Step 6 Follow the steps to upload the new encrypted phone configuration file to Cisco Unified Communications

Manager.

Related Topics

Create encrypted phone configuration file, on page 69

Upload the phone configuration file to Cisco Unified Communications Manager, on page 73

Manual phone configuration

You can manually configure the phones if you don't use an Enterprise Mobility Management (EMM) application

and QR code, or the JSON configuration file and QR code from the Cisco Wireless Phone Configuration

Management tool.

Wi-Fi profile configuration

For an out of box or factory reset phone, you configure the Wi-Fi network through the startup wizard or select

Set up offline. How you configure the phone offline depends on whether the Wi-Fi network is either:

• Broadcasted

• Nonbroadcast or hidden

Add the phone to a broadcasted Wi-Fi network

You add the phone to a broadcasted Wi-Fi network through the startup wizard, or offline through the Settings

app.

Before you begin

Get the following information about the Wi-Fi network from your administrator:

• Network name or Service Set Identifier (SSID)

• Network security mode:

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Manual phone configuration

• None

• Pre-shared key (PSK)

• Protected Extensible Authentication Protocol (PEAP)

• Extensible Authentication Protocol (EAP) Transport Layer Security (EAP-TLS)

• EAP Tunneled Transport Layer Security (EAP-TTLS)

• PIN or passkey for the security mode, if you use one

Check with your administrator to see if you need any certificates and arrange to install the certificates on your

phone.

Procedure

Step 1 Swipe up from the bottom of the phone’s display to show the installed applications.

Step 2 Tap the Settings app.

Step 3 Select Network & internet > Wi-Fi.

Step 4 Tap the desired Wi-Fi network name.

If the network doesn't have a security mode, the phone automatically connects to the Wi-Fi network.

If the network security mode is PSK, enter the 8–63 ASCII or 64 Hex Passphrase.

Step 5 For a network with a PEAP, EAP-TLS, or EAP-TTLS security mode, select the EAP method: PEAP, TLS,

or TTLS.

Step 6 For a network with an EAP-TLS security mode, select the desired CA certificate and User certificate.

Step 7 For a network with an EAP-TTLS or PEAP security mode, select the Phase 2 authentication method and

CA certificate option to use, and then enter the Identity and Password.

Step 8 Tap Connect.

Add the phone to a nonbroadcast Wi-Fi network

Follow these steps to add your phone to a Wi-Fi network that is hidden or not broadcast.

Before you begin

Get the following information about the Wi-Fi network from your administrator:

• Network name or Service Set Identifier (SSID)

• Network security mode:

• None

• Wi-Fi Protected Access II (WPA2)-Personal: Pre-shared key (PSK)

• WPA2-Enterprise with EAP method:

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Add the phone to a nonbroadcast Wi-Fi network

• Protected Extensible Authentication Protocol (PEAP)

• Extensible Authentication Protocol (EAP) Transport Layer Security (EAP-TLS)

• EAP Tunneled Transport Layer Security (EAP-TTLS)

• PIN or passkey for the security mode, if you use one

Check with your administrator to see if you need any certificates and arrange to install the certificates on your

phone.

Procedure

Step 1 Swipe up from the bottom of the phone’s display to show the installed applications.

Step 2 Tap the Settings app.

Step 3 Select Network & internet > Wi-Fi.

Step 4 Tap Add Network.

Step 5 Enter the desired Wi-Fi Network name.

Step 6 Select the desired Security:

• For an open network, select None.

• For a PSK enabled Wi-Fi network, select WPA2- Personal and enter the 8-63 ASCII or 64 HEX

Password.

• For an EAP enabled Wi-Fi network, select WPA2-Enterprise.

Step 7 For a WPA2-Enterprise network, select the EAP method: PEAP, TLS, or TTLS.

Step 8 For a network with an EAP-TLS security mode, select the desired CA certificate and User certificate.

Step 9 For a network with an EAP-TTLS or PEAP security mode, select the Phase 2 authentication method and

CA certificate option to use, and then enter the Identity and Password.

Step 10 Under Advanced options, set Hidden network to Yes.

You can also set the Proxy and IP settings as required.

Step 11 Tap Save.

Configure a TFTP server

You must configure a TFTP server if your network doesn't provide DHCP option 150 or 66 for the Cisco

Unified Communications Manager that you want to register to.

Configure the DHCP pool with option 150 or 66 if you want to use the automatic configuration method.

Note

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Configure a TFTP server

Before you begin

You need the following information:

• Local Phone Unlock Password, if the default password was updated

• IP address of the TFTP server

Procedure

Step 1 Access the Cisco Phone app.

Step 2 Choose one of the following based on your phone's software version:

• For release 1.2(0), tap the Overflow menu.

• For release 1.3(0) or later, tap the Drawer menu.

Step 3 Choose one of the following based on your phone's software version:

• For release 1.2(0), select Settings > Phone information > Security.

• For release 1.3(0) or later, select User settings > Phone information > Security.

Step 4 Enter the Local Phone Unlock Password.

The default password is **#.

Step 5 To enable alternate TFTP servers, swipe the Alternate TFTP slider to the right .

Step 6 Enter the TFTP server addresses and tap OK.

Step 7 Tap the back arrow in the upper left corner twice to save your changes and exit the menu.

Configure a Call server mode

Cisco Wireless Phone 840 and 860 can operate in either UCM or WxC mode. The phone can be configured

both automatically and manually. You can manually select the UCM or WxC in call server mode and for

automatic configuration select Auto detect.

Usually, when you select Auto detect in Call server mode, the phone tries to connect to UCM using the

pre-existing behavior. If the phone gets configuration from a UCM, the phone operates in UCM mode and

WxC mode will be disabled. If the phone cannot get configuration from a UCM, the phone tries to get WxC

configuration. UCM mode will be disabled if WxC configuration is received. If the phone cannot get

configuration for either CUCM or WxC, the phone will retry the auto detection process with a preset backoff

schedule.

Before you begin

You need the following information:

• Local Phone Unlock Password, if the default password was updated

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Configure a Call server mode

Procedure

Step 1 Access the Cisco Phone app.

Step 2 For release 1.6(0) or later, tap the Drawer menu.

Step 3 Select User settings > Phone information > Security.

Step 4 Enter the Local Phone Unlock Password.

The default password is **#.

Step 5 Choose one of the following options in the Call server mode.

• Auto detect

• UCM

• WxC

Step 6 Tap the back arrow in the upper left corner twice to save your changes and exit the menu.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Phone configuration

Configure a Call server mode

CHAPTER 5

Cisco app configuration

• Cisco app configuration overview, on page 79

• Emergency app, on page 83

• Push to Talk app, on page 89

• Battery Life app, on page 91

• Buttons app, on page 94

• Barcode app, on page 105

• Custom Settings app, on page 124

• Call Quality Settings app, on page 138

• Diagnostics app, on page 144

• Sound Stage app, on page 144

• Web API app, on page 148

Cisco app configuration overview

Configure the Cisco apps and their settings as required by your organization. To configure the Cisco apps,

you can:

• Use an Enterprise Mobility Management (EMM) application (Recommended for multiple phones)

• Use the Cisco Wireless Phone Configuration Management tool (Recommended for multiple phones if

you don't have an EMM application)

• Use the Settings menu for each app directly on the phone (Recommended only for a small number of

phones)

Enterprise Mobility Management application interface

The following Cisco apps are on the Google Play Store. You can configure these apps through an Enterprise

Mobility Management (EMM) application.

• Emergency

• Push to Talk (PTT)

• Battery Life

• Buttons

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

• Barcode

• Custom Settings

• Call Quality Settings

• Web API

The Barcode, Buttons, Call Quality Settings, and Custom Settings apps are OEMConfig apps. To configure

these apps, your EMM must support the OEMConfig enhanced schema. If necessary, consult with your EMM

support for assistance.

Note

Program the Enterprise Mobility Management application

The Cisco Wireless Phone 840 and 860 is designed for environments that deploy mobile devices using an

Enterprise Mobility Management (EMM) application solution such as Cisco Meraki Systems Manager. Your

EMM application allows you to group devices so that you can manage them independently.

For specific directions on how to use Cisco Meraki Systems Manager to group phones, see the technical

documentation.

Before you begin

• Configure your EMM application with your domain certificate.

• Link the phones to an existing or new Android for Work account to manage access to apps in the Google

Play Store, including Cisco apps.

Procedure

Step 1 Sign in to the EMM application.

Step 2 Set up an Android for Work account, which allows you to sequester the phones from external access and

provide only those apps which your organization requires.

Step 3 Create a configuration profile that contains payloads for each configuration area required.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco app configuration

Program the Enterprise Mobility Management application

We recommend that you set the following minimal settings.

• Restrictions: Enable use of the camera and allow app installation.

• Android Restrictions:

• System settings: Prevent Android Debug Bridge (ADB) access.

• System settings: Prevent installation of apps from unknown sources.

• Permissions: Auto grant all permissions.

• Android System Apps: Specify the allowed list of Cisco apps that you download to the EMM

application from Google Play Store.

• Android Wallpaper: If needed, lock screen message.

• Wi-Fi Profile: Configure Wi-Fi settings.

Note

Step 4 Add an Android Enterprise Owner Account to identify the administrator who manages the phone profile.

Ensure that the account isn’t a local EMM application account, but an Android Enterprise Owner

Account.

Note

Step 5 Create identifying tags so that you can separate phones into corresponding groups.

Set groups and tags as a payload under the Profiles console. Set the Device Configuration option as

Targets. However, at this point, the device only knows that it’s a certain model with a certain serial

number and MAC address. After enrollment, you can assign device tags with more granularity. You

can group devices by specific owners, keywords, or device types, depending on the desired groupings.

Note

Step 6 Use the full name of the Cisco app (com.cisco.xxxx) to download the desired Cisco apps from the Google

Play Store.

The app and the settings download to the Profile console. Each app is automatically added to the list

and the app settings added as payloads.

Note

Step 7 Configure the Cisco apps with the key-value pairs.

The key-value pairs should have downloaded with the app. Check the key-value pairs to be sure of

accuracy and configure any settings. If any key-value pairs don’t download, manually add them.

Note

Step 8 In the EMM application console, approve the apps for distribution.

Step 9 Configure the Android Kiosk Mode to include the apps that you want.

Kiosk Mode is a launcher for the phone UI. Only approved apps are available to select for the opening

screen.

Note

Related Topics

Cisco app package names, on page 105

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco app configuration

Program the Enterprise Mobility Management application

Cisco Wireless Phone Configuration Management tool for Cisco app

configuration

If you are not using an Enterprise Mobility Management (EMM) application to configure the Cisco app

settings, you can configure the settings for each of these Cisco apps in the Cisco Wireless Phone Configuration

Management tool.

• Barcode

• Battery Life

• Buttons

• Custom Settings

• PTT

• Emergency

• Call Quality Settings

• Web API

The settings and defaults for these apps in the Cisco Wireless Phone Configuration Management tool are the

same as they are on the phones.

We recommend that you disallow the Allow Notification Shade Settings Gear in the Custom Settings app

in Cisco Wireless Phone Configuration Management tool. Otherwise, users can easily open apps that aren't

on the Smart Launcher.

Note

Related Topics

Create encrypted phone configuration file, on page 69

Access the Cisco app settings on the phone

If you are not using an Enterprise Mobility Management (EMM) application or the Cisco Wireless Phone

Configuration Management tool to configure the Cisco app settings, you can access the settings for each Cisco

app on the phone.

Procedure

Step 1 From the phone, tap the desired Cisco app.

The Buttons, Call Quality Settings, Custom Settings, and Web API apps open directly to their settings

page.

Step 2 For the Barcode, Battery Life, Emergency, and PTT apps, tap the Overflow menu.

Step 3 Tap Settings.

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco app configuration

Cisco Wireless Phone Configuration Management tool for Cisco app configuration

Emergency app

The Emergency app and Panic Button include features to monitor and alarm for emergency situations. These

features are useful in lone worker environments or where organizations require extra security. How you

program these features depends on what type of situation you anticipate.

• The Emer gencyapp uses an accelerometer to monitor the personal motion of the phone user. If configured,

the app can alarm or send emergency calls to indicate that the user is under some type of physical duress

due to lack of movement, tilt, or shaking of the phone. You can configure each type of motion monitoring

with varying degrees of sensitivity and amount of time to activate the warning.

• The Panic Button produces a loud or silent alarm and, if programmed, instantaneously calls a

preprogrammed emergency number. By default, the red button on the top of the phone is set as the Panic

Button. There is also a soft Panic Button in the Emergency app.

If enabled, users may change the button actions with the Buttons app. If desired,

you can disable a user's ability to change the default Panic Button in the Buttons

app.

Note

The reliability of the Emergency app and Panic Button depends on the functionality and reliability of your

organization's infrastructure. The infrastructure includes the wireless LAN, the LAN, the call server, the

central provisioning server, the server hosting location services, the central security system and its servers,

the correct configuration of the handsets, correct installation and configuration management server, and

thorough training of personnel.

We assume no responsibility and shall not be liable for any of the above dependency factors. In addition,

please be aware that the Panic Button and Emergency app should not be your sole solution to any of your

safety concerns and are not a substitute for safe practices and procedures.

Caution

Emergency app configuration

You can configure the following Emergency app settings.

• Motion sensor

• Panic button

• Emergency call

• Emergency tone

Send emergency event notifications

If your system interfaces with a third-party security application, you can also send an emergency event

notification when the alarm state triggers and cancels.

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Cisco app configuration

Emergency app

To identify the location of an alerting phone, the Emergency app must use the Web API app to interface

with a method to locate the phone. Typically, they use a type of location services that use the SSID and AP

location to identify the phone’s location.

Note

Both a trigger event and a cancel event for an Emergency or Panic Button alarm send a notification to the

URL.

Procedure

Step 1 From the Web API settings, choose Device event notifications > Add new notification URL.

Step 2 Enter a descriptive notification name and URL of the security application.

Step 3 Check the box beside Emergency events as the type of event you are sending to this URL.

Motion sensor

When an Emergency motion alarm is triggered, the phone displays a warning screen for a configurable number

of seconds. If the user does not cancel the warning, the alarm state occurs and, if configured, the phone places

an emergency call.

The motion detectors function accurately only when the phone is secured to the body. The user is not able to

turn off the Emergency application without turning off the phone. Configure the Snooze option to allow

temporary suspension of Emergency monitoring. Emergency monitoring is also suspended when the phone

is connected to the USB charger.

The three conditions of motion are:

• No movement—the phone remains still for a configurable number of seconds, potentially indicating that

the user is not moving. A certain amount of motion is normal, even when sitting, but no motion at all

can indicate that a person is unable to move due to unconsciousness or being restrained.

• Tilt—the phone is not vertical for a configurable number of seconds, indicating that the user has fallen

or is in some other position than sitting, standing, or walking. The tilt condition may indicate that the

user is leaning over to pick up something.

• Running—the phone detects shaking, which may indicate that the user is moving quickly or suffering

a seizure.

Based on your organization's needs and environmental conditions, you can configure all phones with the same

settings, or you can configure the phones in groups or individually.

The user has no control over these settings, so you must configure the settings to provide the most secure

response without annoying the user with excessive warnings.

Motion sensor settings

Use the following settings to configure the motion sensor.

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Motion sensor

Table 19: Motion sensor settings

DescriptionDefaultField type or

choices

Field

Enables Emergency motion monitoring.

Enable this setting to allow any of the

motion settings to trigger an alarm.

OffOn

Off

Monitoring

Sets the degree of motionlessness or lack

of any type of movement of the phone to

trigger an alarm.

Level 1 is the least sensitive. An alarm

triggers a warning if the user is moving

some, but below the normal threshold.

Level 7 is the most sensitive. An alarm

triggers if the user is almost completely

still.

DisabledDisabled

Level 1 (lowest)

Level 2

Level 7 (highest)

No movement

sensitivity

Sets the length of time in seconds that the

user would have to maintain the configured

degree of stillness (or a more severe

degree).

30Integer 10–300No movement

timeout (seconds)

Sets the nonvertical position of the phone

that is required to trigger an alarm.

Level 1 is the least sensitive. An alarm

triggers if the user is nearly prone.

Level 7 is the most sensitive. An alarm

triggers if the user was leaning somewhat.

DisabledDisabled

Level 1 (lowest)

Level 2

Level 7 (highest)

Tilt sensitivity

Sets the length of time in seconds that the

user would have to maintain the configured

degree of tilt (or a more severe degree).

10Integer 10–300Tilt timeout

(seconds)

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Motion sensor settings

DescriptionDefaultField type or

choices

Field

Sets the amount of shaking of the phone

that is required to trigger an alarm.

Level 1 is the least sensitive. An alarm

triggers if there is quite a bit of jostling.

Level 7 is the most sensitive. An alarm

triggers if the user walks quickly or runs.

DisabledDisabled

Level 1 (lowest)

Level 2

Level 7 (highest)

Running sensitivity

Sets the length of time in seconds that the

user would have to maintain the configured

degree of shaking (or a more severe

degree).

10Integer 10–60Running timeout

(seconds)

The Snooze feature allows the user to

temporarily suspend Emergency motion

monitoring. To activate this feature, set the

timeout in seconds 1–300. By default, the

Snooze feature is disabled (set to 0).

0Integer 0–300Snooze timeout

(seconds)

Sets the warning timeout in seconds. This

is the amount of time between the trigger

of the warning and the alarm state. In the

alarm state, an emergency call might be

placed or an alarm is sent to an external

security application.

10Integer 10–60Warning timeout

(seconds)

Related Topics

Access the Cisco app settings on the phone, on page 82

Panic Button settings

When the user activates an enabled Panic Button, an alarm displays on the phone until the user cancels it. By

default, the Panic Button is disabled.

Use the following settings to configure the Panic Button.

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Panic Button settings

Table 20: Panic Button settings

DescriptionDefaultField type or

choices

Field

Defines the sequence that the user uses to

trigger the Panic Button alarm.

You can also disable the Panic Button

alarm from this setting.

DisabledDisabled

Long press

Two short presses

Two short or one

long press

Panic button

Enables the silent alarm, which disables

the loud local alarm that sounds when a

user triggers the Panic Button. If the user

is under duress, a silent alarm doesn't alert

the assailant.

OnOn

Off

Panic button silent

alarm

Sets the amount of time, in seconds, to time

out the panic alarm.

5Integer 5–30Panic button alarm

timeout

Related Topics

Access the Cisco app settings on the phone, on page 82

Sample Panic Button configuration options

You can set the Panic Button to perform various actions based on the user's needs.

Table 21: Sample Panic Button configuration options

SettingsDescriptionOption

Set the Panic button silent alarm

to Off.

Set the Emergency call to Off.

Allows the user to alert people

nearby with a loud alarm, but does

not place an emergency call.

The loud alarm helps people to

locate the user, or scares away any

potential threats.

Local panic alarm without an

emergency phone call

Set the Panic button silent alarm

to On.

Set the Emergency call to either

On or Off.

If necessary, set the Emergency

dial force speaker to Off.

Allows the user to silently send an

alarm signal for help.

If the user also must place an

emergency call, you can turn off

the speakerphone option to

maintain the silence.

If the Panic Button automatically

pushes an alert to an external

security application, you do not

need to set an emergency call.

Silent duress alarm with or without

an emergency phone call

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Sample Panic Button configuration options

SettingsDescriptionOption

Set the Panic button silent alarm

to On.

Set the Emergency call to On.

Set the Emergency dial force

speaker to On.

Allows an incapacitated user to

place an emergency call.

An incapacitated user may not be

able to hold the phone to their ear.

To ensure that both parties can hear

the phone call audio, set the alarm

to be silent and turn on the forced

speakerphone option.

Incapacitation panic alarm with an

emergency phone call

Emergency call settings

You can configure the Panic Button to place an emergency call when the user activates the Panic Button. By

default, the emergency call is disabled.

Use the following settings to configure emergency calls.

Table 22: Emergency Call settings

DescriptionDefaultField type or

choices

Field

Enables the phone to call the emergency

number configured in Emergency dial

number, if the user triggers the Panic

Button or an Emergency motion alarm.

OffOn

Off

Emergency call

Enables the speakerphone when the phone

places an emergency call. This setting

allows the user to be in handsfree mode in

case they can't hold the phone to their ear.

OnOn

Off

Emergency dial

force speaker

Defines the number that the phone dials

when the user triggers the Panic Button or

an Emergency motion alarm.

You must configure and enable the other

related settings for the emergency call to

occur.

Follow any dial plan rules when you enter

the emergency dial number.

911Any valid TN

911

Emergency dial

number

Related Topics

Access the Cisco app settings on the phone, on page 82

Emergency tone settings

You can set the emergency warning and alarm tones from the list of available phone ringtones.

Use the following settings to configure the emergency tones.

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Emergency call settings

Table 23: Emergency tone settings

DescriptionDefaultField type or

choices

Field

Configures the tone to play during a

warning period. This tone plays at a

gradually increasing volume. Tones play

even if the user silences the handset.

There is no warning period for the

Panic Button; it goes straight to

the alarm state.

Note

Default (Pixie Dust)Default notification

sound

None

List of available

warning tones

Warning tone

Configures the tone to play when a Panic

Button press or Emergency alarm triggers.

This tone plays at a high volume. Tones

play even if the user silences the handset.

Default (Cesium)Default alarm sound

None

List of available

alarm tones

Alarm tone

Related Topics

Access the Cisco app settings on the phone, on page 82

Emergency app and Panic Button training

Ensure that you train your users about how to use the Emergency app and Panic Button within your

organization. Use the following list as a guide:

• Monitoring

• Which motion detection sensors are active? What is the degree of sensitivity? What is the timeout?

How long is the warning state?

• What happens when an alarm is triggered? Is there an emergency call? Is there an external security

application, and if so, what does it do?

• Is the Snooze option configured? If so, for how long?

• Panic Button

• How do you activate the Panic Button? With a long press, two short presses, or either?

• If you press the Panic Button, will the phone place an emergency call?

• If you press the Panic Button, will it sound an alarm through the speakerphone?

• If the phone places an emergency call, does the audio come through the speakerphone?

Push to Talk app

The Push to Talk (PTT) app is a radio multicast app, where the phones can operate in a group broadcast mode,

like walkie-talkies.

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Emergency app and Panic Button training

For the PTT functionality to work on your network, you must enable the multicast feature on your access

points. For detailed information, see the Cisco Wireless Phone 840 and 860 Deployment Guide.

By default, PTT is disabled. As an administrator, you:

• Enable or disable PTT mode.

• Subscribe users to some or all the 25 available channels to receive, and optionally transmit, broadcasts.

Related Topics

Access the Cisco app settings on the phone, on page 82

User settings for Push to Talk

The user controls the following Push to Talk (PTT) settings on the phone.

Table 24: User settings for PTT

DescriptionDefaultField type or

choices

Field

Controls the volume percentage of the PTT

volume.

20Integer 0–100PTT volume

The user sets their default channel. The

default channel is the channel that

broadcasts when the user presses the

programmed PTT button or the Talk

button in the PTT app.

A user can set a channel as their default

channel only if they are subscribed to the

channel and are able to transmit on the

channel.

Channel 1 - ALLChannel 1 - ALL

Channels that have

both Channel can

transmit and

Channel

subscription Admin

settings set to Yes

Default channel

Admin settings for Push to Talk

Use the following Admin settings to configure Push to Talk (PTT).

Table 25: Admin settings for PTT

DescriptionDefaultField type or

choices

Field

PTT must be enabled for it to be activated

on the selected handsets.

OffOn

Off

Enable PTT

From release 1.3(0) onward, you can set

PTT to transmit even if the phone is

locked.

OffOn

Off

Allow PTT

transmission when

phone is locked

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User settings for Push to Talk

DescriptionDefaultField type or

choices

Field

This is the caller ID that displays on the

broadcast. Usually set at Device or Group

level. If nothing is entered, the default is

Anonymous.

AnonymousTextUsername

Defines the multicast address for broadcast

traffic.

224.0.1.116Domain name or IP

address

Multicast address

Defines the codec.G.726G.711Mu

G.726

Codec

You can set up to 25 PTT channels. By

default, the Channel #1 label defaults to

ALL, and its transmit and subscription

options are set to Yes.

Channel setup

Use the following Channel setup settings to configure the desired PTT channels.

Table 26: Channel setup settings

DescriptionDefaultField type or

choices

Field

Allows you to enter a label for the channel.

You can enter a label with more

than 15 characters, but a long label

truncates when it displays on the

handset.

Note

For Channel # 1:

ALL

For Channel #2-25:

Blank

StringChannel # n label

Enables a user to transmit on the channel.For Channel # 1 -

ALL: Yes

For Channel #2-25:

Yes

Channel can

transmit

Subscribes a user to the channel so that

they can receive broadcasts.

For Channel # 1 -

ALL: Yes

For Channel #2-25:

No.

Yes

Channel

subscription

Battery Life app

By default, battery monitoring is disabled. When you enable battery life monitoring, the Battery Life app

dashboard displays the following:

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

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Battery Life app

• Battery serial number

• Battery capacity

• Temperature

• Health

• Charging status

• Voltage

• Battery type

• Charge cycle completed

A low battery warning notification displays on the screen if the percentage of remaining battery life is below

the set Low battery threshold.

As administrator, you can also enable sound and vibration for the low battery alarm.

The Cisco Wireless Phone 860 and Cisco Wireless Phone 860S have an internal secondary battery, which

operates the phone during a hot swap. The Battery Life app dashboard displays the general status of the

internal battery. For more information about the secondary battery, you can tap Open additional metrics

and options.

The The Cisco Wireless Phone 840 and 840S do not have an internal battery.

Note

For 1.7(0) or later, if the number of charge cycles exceed the specified maximum count, you receive a

notification to replace the battery. Make sure to replace the battery immediately after you receive a notification

for better performance.

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Battery Life app

Related Topics

Access the Cisco app settings on the phone, on page 82

User settings for Battery Life

The user controls the following Battery Life settings.

Table 27: User settings for Battery Life

DescriptionDefaultField type or

choices

Field

Controls the volume percentage of the low

battery alarm.

This is a user-controlled setting.

50Integer 0–100Alarm volume

Admin settings for Battery Life

Use the following Admin settings to configure the Battery Life app.

Table 28: Admin settings for Battery Life

DescriptionDefaultField type or

choices

Field

Controls the volume percentage of the low

battery alarm.

This is a user-controlled setting.

50Integer 0–100Alarm volume

Enables or disables battery monitoring.

When disabled, the low battery alarm does

not sound and the battery life details such

as the serial number, capacity, temperature,

and charging status do not display.

OffOn

Off

Enable battery

monitoring

Causes the phone to vibrate if the battery

alarm is active and battery monitoring is

enabled.

OffOn

Off

Vibrate

Enables sound for the battery alarm, if the

battery alarm is active and battery

monitoring is enabled.

OffOn

Off

Sound

Defines the battery alarm tone.Default (Cesium)Default alarm sound

None

List of available

alarm tones

Alarm tone

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User settings for Battery Life

DescriptionDefaultField type or

choices

Field

Defines the percentage of remaining

battery life to trigger the alarm.

15%15%

20%

Low battery

threshold

Defines the number of minutes the alarm

is silenced when the user snoozes the

battery life alarm.

2 min1 min

2 min

3 min

4 min

5 min

Snooze time

Buttons app

The Buttons app allows you to program the buttons on their phone. You can disable user control for all buttons

or for specific buttons. For example, you can disable user control of the Programmable Emergency button,

to ensure that users can always access that feature.

Programmable buttons

The following illustrations and table show the programmable buttons on the phone.

The programmable buttons for the Cisco Wireless Phone 840 and Cisco Wireless Phone 860 are not in the

same location. Also, the Cisco Wireless Phone 840 and 840S don't have a Fingerprint button.

Note

Figure 8: Programmable buttons on the Cisco Wireless Phone 840 and 840S

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Buttons app

Figure 9: Programmable buttons on the Cisco Wireless Phone 860 and 860S

Table 29: Programmable buttons

Programmable buttonCallout

Left button1

Right button2

Top3

Volume up4

Volume down5

Fingerprint—For Cisco Wireless Phone 860 and 860S only.6

Buttons settings

Through the Buttons app settings, you can:

• Enable or disable the user's ability to change some or all programmable buttons.

• Change the default programmable button actions.

Use the following settings to configure the buttons.

Table 30: Buttons settings

DescriptionDefaultField type or

choices

Field

Enables the user to change the Left button.EnabledEnabled

Disabled

Left button user

assigned

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Buttons settings

DescriptionDefaultField type or

choices

Field

Allows the user to control the button action

if you enable Left button user assigned.

For phones with a

barcode scanner:

Scanner

For phones without

a barcode scanner:

No action

Home key

Back key

Menu key

PTT

Emergency

Volume up

Volume down

Run application

Open URL

Scanner (for 800S

phones only)

Custom 1

Custom 2

Custom 3

Custom 4

Left button

Enables the user to change the Right

button.

EnabledEnabled

Disabled

Right button user

assigned

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Buttons settings

DescriptionDefaultField type or

choices

Field

Allows the user to control the button action

if you enable Right button user assigned.

PTTNo action

Home key

Back key

Menu key

PTT

Emergency

Volume up

Volume down

Run application

Open URL

Scanner (for 800S

phones only)

Custom 1

Custom 2

Custom 3

Custom 4

Right button

Enables the user to change the Top button.EnabledEnabled

Disabled

Top button user

assigned

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Buttons settings

DescriptionDefaultField type or

choices

Field

Allows the user to control the button action

if you enable Top button user assigned.

EmergencyNo action

Home key

Back key

Menu key

PTT

Emergency

Volume up

Volume down

Run application

Open URL

Scanner (for 800S

phones only)

Custom 1

Custom 2

Custom 3

Custom 4

Top

For Cisco Wireless Phone 860 and Cisco

Wireless Phone 860S only.

Enables the user to change the Fingerprint

button.

EnabledEnabled

Disabled

Fingerprint button

user assigned

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

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Buttons settings

DescriptionDefaultField type or

choices

Field

For Cisco Wireless Phone 860 and Cisco

Wireless Phone 860S only.

Allows the user to control the button action

if you enable Fingerprint button user

assigned.

FingerprintNo action

Home key

Back key

Menu key

PTT

Emergency

Volume up

Volume down

Run application

Open URL

Scanner (for 800S

phones only)

Fingerprint

Custom 1

Custom 2

Custom 3

Custom 4

Fingerprint

Enables the user to change the Volume up

button.

EnabledEnabled

Disabled

Volume up button

user assigned

Cisco Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

Cisco app configuration

Buttons settings

DescriptionDefaultField type or

choices

Field

Allows the user to control the button action

if you enable Volume up button user

assigned.

Volume upNo action

Home key

Back key

Menu key

PTT

Emergency

Volume up

Volume down

Run application

Open URL

Scanner (for 800S

phones only)

Custom 1

Custom 2

Custom 3

Volume up

Enables the user to change the Volume

down button.

EnabledEnabled

Disabled

Volume down

button user assigned

Allows the user to control the button action

if you enable Volume down button user

assigned.

Volume downNo action

Home key

Back key

Menu key

PTT

Emergency

Volume up

Volume down

Run application

Open URL

Scanner (for 800S

phones only)

Custom 1

Custom 2

Custom 3

Volume down

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Buttons settings

Related Topics

Cisco app package names, on page 105

Access the Cisco app settings on the phone, on page 82

Set a button to run an application

You can configure a programmable button to open any app that is on the phone.

In the Enterprise Mobility Management (EMM) application, specify both the app package name and the app

activity name in the configuration string:

When you include the app activity name, it allows you to push that configuration to the phones before you

install the named app on the phones.

If you use only the app package name and the app is not yet on the phone, the Buttons app can't apply that

setting. When you do install the app later, and the user presses the button, the app will not launch.

Note

Procedure

Step 1 In the EMM application, select Run application.

Step 2 Enter the package name of the app and the activity name of the screen within the app.

For example, the package name for the Cisco Phone app is com.cisco.phone. The package name plus the

dialer activity name is com.cisco.phone/com.cisco.phone.activities.Dialer.

Answer and end calls using the hardware buttons

For release 1.10(3) or later, you can answer and disconnect the calls by pressing the hardware buttons instead

of using the on-screen controls. By default, this feature doesn’t come enabled. So, you have to turn it on

manually using the Buttons application.

You cannot use the same button to answer and end the calls.

Note

Set a button to answer a call

To set a button to answer a call:

Procedure

Step 1 Access the Buttons app.

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Set a button to run an application

Step 2 In the Buttons settings menu, select the button that you want to use to answer a call.

Step 3 Choose Custom in the resulting action menu.

Make sure not to choose Custom1 - 4.

Note

Step 4 In the Enter custom intent popup window that appears enter one of the following strings in the Action down

field (field text is case-sensitive):

• To send the audio to the phone’s earpiece (shown in the screenshot above):

com.cisco.intent.action.ANSWER_CALL_EP

• To use the phone as a speakerphone:

com.cisco.intent.action.ANSWER_CALL_SP

• To send the audio to a wired headset:

com.cisco.intent.action.ANSWER_CALL_HS

If the phone is connected to a Bluetooth headset the audio will automatically route to the headset

regardless of which string is entered above.

Note

Step 5 Leave the remaining fields empty.

Step 6 Tap OK to save your settings.

Your button can now be used to answer the incoming calls.

Set a button to end or decline a call

To set a button to end the current call or decline an incoming call:

Procedure

Step 1 Access the Buttons app.

Step 2 In the Buttons settings menu, select the button that you want to answer a call.

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Set a button to end or decline a call

Step 3 Choose Custom in the resulting action menu.

Make sure not to choose Custom1 - 4.

Note

Step 4 In the Enter custom intent popup window that appears enter the following string in the Action down field

(field text is case-sensitive):

com.cisco.intent.action.DECLINE_CALL

Step 5 Leave the remaining fields empty.

Step 6 Tap OK to save your settings.

Your button can now be used to end a call or decline an incoming call.

Turn ON and OFF flaslight using the hardware buttons

For release 1.10(3) or later, you can turn ON and OFF the flashlight by pressing the hardware buttons.

Set a button to control the flashlight

To set a button to turn the flashlight on when the button is pressed and held, and turn the flashlight off when

the button is released:

Procedure

Step 1 Access the Buttons app.

Step 2 In the Buttons settings menu, select the button you that you want to control the flashlight.

Step 3 Choose Custom in the resulting action menu.

Make sure not to choose Custom1 - 4.

Note

Step 4 In the Enter custom intent popup window that appears enter the following in the Action down and Action

up fields (field text is case-sensitive):

com.cisco.intent.action.FLASHLIGHT_ONOFF

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Turn ON and OFF flaslight using the hardware buttons

Step 5 In the Extras for action down field enter the following:

boolean:flashlight=true

Step 6 In the Extras for action up field enter the following:

boolean:flashlight=false

Step 7 Tap OK to save your settings.

Your button will now turn on the flashlight when pressed and held, and turn off the flashlight when released.

Set a button to toggle the flashlight

To set a button to toggle the flashlight on and off:

Procedure

Step 1 Access the Buttons app.

Step 2 In the Buttons settings menu, select the button you that you want to control the flashlight.

Step 3 Choose Custom in the resulting action menu.

Make sure not to choose Custom1 - 4.

Note

Step 4 In the Enter custom intent popup window that appears enter the following in the Action down and Action

up fields (field text is case-sensitive):

com.cisco.intent.action.FLASHLIGHT_ONOFF

Step 5 Leave the remaining fields empty.

Step 6 Tap OK to save your settings.

Pressing your button will now toggle the flashlight on and off.

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Set a button to toggle the flashlight

Cisco app package names

The following are the package names for the Cisco apps.

Table 31: Cisco app package names

Cisco app package nameCisco app

com.cisco.barcode.serviceBarcode

com.cisco.batterylifeBattery Life

com.cisco.buttonsButtons

com.cisco.callqualityCall Quality Settings

com.cisco.phoneCisco Phone

com.cisco.customsettingsCustom Settings

com.cisco.diagnosticsDiagnostics

com.cisco.emergencyEmergency

com.cisco.loggingLogging

com.cisco.pttPTT

com.cisco.sysupdaterSystem Updater

com.cisco.soundstageSound Stage

com.cisco.webapiWeb API

The Smart Launcher and Device Policy Controller apps are not on the Google store and are available only

through the Cisco Wireless Phone Configuration Management tool.

Note

Barcode app

The Cisco Wireless Phone 840S and Cisco Wireless Phone 860S have a built-in barcode scanner. The Cisco

Wireless Phone 840 and Cisco Wireless Phone 860 don't have a barcode scanner.

By default, the barcode scanner is enabled along with all supported symbologies. As an administrator, you

control the General settings, Default settings, and ScanFlex settings of the Barcode app.

As an administrator, you can:

• Enable and disable barcode scanning.

• Decide which symbologies to deploy.

• Set audible acknowledgments of a scan.

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Cisco app package names

• Set the intensity of the scan light.

• Set the Enter key to move to the next field to be populated by scanning.

• Enable automatic enter of carriage return.

• Test scan barcodes before you give the phones to users.

Related Topics

Access the Cisco app settings on the phone, on page 82

Test scan a barcode, on page 123

Barcode symbologies

The Cisco Wireless Phone 840S and 860S barcode scanners support the following barcode symbologies.

Table 32: Supported barcode symbologies

Interleaved 2 of 5CodabarAztec

ISBT-128Code 11CCA EAN-128

ISBT-128 ConCode 128CCA EAN-13

Macro PDFCode 32CCA EAN-8

Macro QRCode 39 Full ASCIICCA GS1 DataBar Expanded

Matrix 2 of 5Code 39 TriopticCCA GS1 DataBar Limited

Micro PDFCode 93CCA GS1 DataBar-14

Micro QRDataMatrixCCA UPC-A

MSIEAN-128CCA UPC-E

PDF-417EAN-13CCB EAN-128

QR CodeEAN-13 + 2 SupplementalCCB EAN-13

UPC-AEAN-13 + 5 supplemental EAN-8CCB EAN-8

UPC-A + 2 SupplementalEAN-8CCB GS1 DataBar Expanded

UPC-A + 5 supplementalEAN-8 + 2 SupplementalCCB GS1 DataBar Limited

UPC-E0EAN-8 + 5 supplementalCCB GS1 DataBar-14

UPC-E0 + 2 SupplementalGS1 128CCB UPC-A

UPC-E0 + 5 supplementalGS1 DataBar ExpandedCCB UPC-E

GS1 DataBar LimitedCCC EAN-128

GS1 DataBar-14

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Barcode symbologies

Han Xin

General settings for the Barcode app

Use the following settings to enable or disable the barcode scanner and configure general scan settings such

as sounds and vibration.

Table 33: General settings for the Barcode app

DescriptionDefaultField type or

choices

Field

Enables the barcode scanner.OnOn

Off

Enable barcode

scanner

Sets the amount of time for the decode

session timeout.

50.5 seconds to 9.9

seconds

Decode session

timeout

Sets the phone to vibrate on scan.OnOn

Off

Vibrate on scan

Sets the phone to produce a sound on scan.OnOn

Off

Sound on scan

Sets the barcode scan tone.Low pitch single

beep

Low pitch single

beep

Low pitch double

beep

High pitch double

beep

Barcode tone

Sets the illumination power of the barcode

scanner.

50–10Illumination power

Default settings for the Barcode app

You can set the following default settings for the Barcode app.

Data manipulation settings

Use the following settings to configure any rules about how to manipulate the scanned data, such as

automatically adding or striping data.

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Table 34: Data manipulation settings

DescriptionDefaultField type or

choices

Field

Prefixes AIM code or symbol id before

data.

The AIM code is an industry standard

3-character identifier that provides

information about the symbology that is

generated by the decoder of a scanner. The

code is prepended to the scanned barcode

and may be employed by keyboard

injection and the data sent through the

intent.

DisableDisable

Enable AIM codes

Enable symbol id

Enable AIM codes

or symbol id

Adds an Enter when inject text to an input

field.

OffOn

Off

Automatic carriage

return

Adds a Tab at the end of an injected

barcode value.

OffOn

Off

Automatic Tab

Removes any trailing or leading

whitespaces from a scanned barcode data.

OffOn

Off

Trim barcode data

Strips this number of characters from the

left (as displayed on screen) of the barcode

data.

Only positive integers allowed.

0IntegerStrip characters

from left

Strips this number of characters from the

right (as displayed on screen) of the

barcode data.

Only positive integers allowed.

0IntegerStrip characters

from right

Prepends a string to the scanned barcode

data.

StringPrepend String

Appends a string to the scanned barcode

data.

StringAppend String

Custom intent settings

Use the following settings to configure any custom intent settings.

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Default settings for the Barcode app

Table 35: Custom intent settings

DescriptionDefaultField type or

choices

Field

Choose intent delivery method.DisableDisable

Stat activity

Start service

Start foreground

service

Send broadcast

Intent delivery

method

Enter intent action.StringIntent action

Enter intent category.StringIntent category

Symbology settings

Use the following settings to enable or disable individual barcode symbologies and their related settings. By

default all supported symbologies are enabled.

The following table describes the default settings for the Aztec symbology.

Table 36: Aztec

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Aztec

Sets the decoding.RegularRegular

Inverse

Both

Aztec decoding

The following table describes the default settings for the Codabar symbology.

Table 37: Codabar

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Codabar

Sets the Codabar length.50–55Codabar length

Strips start and stop characters.OFFOn

Off

Enable Codabar

NOTIS editing

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Default settings for the Barcode app

The following table describes the default settings for the Code 11 symbology.

Table 38: Code 11

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Code 11

Enables or disables check digit verification.Disable check digitsDisable check digits

One check digit

Two check digits

Code 11 check digit

verification

Enables or disables transmit.

To transmit, enable verification.

OFFOn

Off

Enable transmit

code 11 Check Digit

The following table describes the default settings for the Code 32 symbology.

Table 39: Code 32

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.

Enable Code 39 to enable Code 32.

ONOn

Off

Code 32

The following table describes the default settings for the Code 39 symbology.

Table 40: Code 39

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.

Enable Code 39 to enable Code 32.

ONOn

Off

Enable Code 39

Enables or disables check digit verification.OFFOn

Off

Enable Code 39

check digit

verification

Enables or disables transmit.OFFOn

Off

Enable transmit

Code 39 check digit

Enables or disables full ASCII conversion.OFFOn

Off

Enable Code 39 full

ASCII conversion

The following table describes the default settings for the Code 93 symbology.

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Table 41: Code 93

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Code 93

The following table describes the default settings for the Code 128 symbology.

Table 42: Code 128

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Code 128

The following table describes the default settings for the Data Matrix symbology.

Table 43: Data Matrix

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Data Matrix

Sets mirror images.NeverNever

Mirror

Both

Data Matrix mirror

images

Sets decoding.RegularRegular

Inverse

Both

Data Matrix

decoding

The following table describes the default settings for the EAN 8 symbology.

Table 44: EAN 8

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable EAN 8

Enables or disables conversion to EAN 13.OFFOn

Off

Enable convert EAN

8 to EAN 13

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DescriptionDefaultField type or

choices

Field

Enables or disables transmit.OFFOn

Off

Enable transmit

EAN 8 check digit

The following table describes the default settings for the EAN 13 symbology.

Table 45: EAN13

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable EAN 13

The following table describes the default settings for the GS1 DataBar symbology.

Table 46: GS1 DataBar

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable GS1 DataBar

ONOn

Off

Enable GS1 DataBar

composite CCA

CCB, and CCC

ONOn

Off

Enable GS1 DataBar

Expanded

ONOn

Off

Enable GS1 DataBar

Limited

The following table describes the default settings for the GS1 128 symbology.

Table 47: GS1 128

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable GS1-128

The following table describes the default settings for the Han Xin symbology.

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Default settings for the Barcode app

Table 48: Han Xin code

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Han Xin

code

The following table describes the default settings for the Interleaved 2 of 5 symbology.

Table 49: Interleaved 2 of 5

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Interleaved

2 of 5

Enables or disables quiet zone.OFFOn

Off

Enable Interleaved

2 of 5 quiet zone

Enables or disables check digit verification.DisableDisable

USS

OPCC

Interleaved 2 of 5

check digit

verification

Enables or disables transmit.OFFOn

Off

Enable transmit

Interleaved 2 of 5

check digit

Governs the usage of the two integer fields

that follow. For Two discrete lengths and

Length within range, it does not matter

which value is in which field.

One discrete lengthOne discrete length

Two discrete lengths

Length within range

Any length

Interleaved 2 of 5

length type

Applicable for all scheme choices except

Any length, which ignores it.

Default value applies only to One discrete

length.

140–55Set Interleaved 2 of

5 length 1 (0 to 55)

Applicable for Two discrete lengths and

Length within range only.

00–55Set Interleaved 2 of

5 length 2 (0 to 55)

The following table describes the default settings for the ISBT 128 symbology.

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Table 50: ISBT 128

DescriptionDefaultField type or

choices

Field

Enables International Society of Blood

Transfusion (ISBT) 128 symbology.

ONOn

Off

Enable ISBT 128

Disable ISBT Concatenation: The device

does not concatenate pairs of ISBT codes

it encounters.

Enable ISBT Concatenation: There must

be two ISBT codes for the device to decode

and perform concatenation. The device

does not decode single ISBT symbols.

Autodiscriminate ISBT Concatenation: The

device decodes and concatenates pairs of

ISBT codes immediately. If only a single

ISBT symbol is present, the device must

decode the symbol the number of times set

via ISBT Concatenation Redundancy

before transmitting its data to confirm that

there is no additional ISBT symbol.

DisableDisable

Enable

Autodiscriminate

Select an option for

concatenating pairs

of ISTB code types

If you enable ISBT Concatenation, enable

Check ISBT Table to concatenate only

those pairs found in this table.

ONOn

Off

Enable check ISBT

table

With ISBT Concatenation set to

Autodiscriminate, this option sets the

number of times the device must decode

an ISBT symbol before determining that

there is no additional symbol.

102 to 20ISTB concatenation

redundancy

The following table describes the default settings for the Matrix 2 of 5 symbology.

Table 51: Matrix 2 of 5

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Matrix 2 of

OFFOn

Off

Enable Matrix 2 of

5 check digit

Enables or disables transmit.OFFOn

Off

Enable transmit

Matrix 2 of 5 check

digit

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The following table describes the default settings for the Micro PDF symbology.

Table 52: Micro PDF

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Micro PDF

The following table describes the default settings for the Micro QR symbology.

Table 53: Micro QR

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable Micro QR

The following table describes the default settings for the MSI Plessey symbology.

Table 54: MSI Plessey

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

MSI Plessey

One digitOne Digit

Two Digits

Number of MSI

check digits

Enables or disables transmit.OFFOn

Off

Enable transmit MSI

check digit

MOD 10/MOD10MOD 10/MOD11

MOD 10/MOD10

MSI check digit

algorithm

The following table describes the default settings for the PDF 417 symbology.

Table 55: PDF 417

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable PDF 417

The following table describes the default settings for the QR symbology.

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Default settings for the Barcode app

Table 56: QR

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable QR

Sets decoding.RegularRegular

Inverse

Both

QR decoding

The following table describes the default settings for the UPC-A symbology.

Enable EAN/UPC supplementals per option in Administrative settings to enable supplementals for UPC-A

or UPC-E or both.

Note

Table 57: UPC-A

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable UPC-A

Enables or disables transmit.ONOn

Off

Enable transmit

UPC-A check digit

Sets transmit preamble.System characterNo preamble:0

System character

and country code

Transmit UPC-A

preamble

The following table describes the default settings for the UPC-E symbology.

Enable EAN/UPC supplementals per option in Administrative settings to enable supplementals for UPC-A

or UPC-E or both.

Note

Table 58: UPC-E

DescriptionDefaultField type or

choices

Field

Enables or disables the symbology.ONOn

Off

Enable UPC-E

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Default settings for the Barcode app

DescriptionDefaultField type or

choices

Field

Enables or disables transmit.ONOn

Off

Enable transmit

UPC-E check digit

Sets transmit preamble.System characterNo preamble

System character

and country code

Transmit UPC-E

preamble

Enables or disables conversion.OFFOn

Off

Enable convert

UPCE to UPCA

The following table describes the default settings 1D barcode.

Table 59: 1D Barcode settings

DescriptionDefaultField type or

choices

Field

Sets decoding.Dark on lightDark on light

Light on dark

Either

Inverse 1D

Decoding

The following table describes supplemental symbology settings.

Table 60: Supplemental settings

DescriptionDefaultField type or

choices

Field

Enables or disables supplemental setting.DisableDisable

Enable

Supplemental setting

for UPCA, UPCE

and EAN barcodes

The following table describes more symbology settings.

Table 61: More settings

DescriptionDefaultField type or

choices

Field

Global to both EAN 8 and EAN 13.DisableDisable

Enable

EAN/UPC

supplementals

Sets polarity.Dark on lightDark on light

Either

Light on dark

Polarity (all 1-D

barcodes)

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Default settings for the Barcode app

Replace control characters settings

As needed, use the following replace control character settings to replace certain ASCII0-31 control character

keys in a barcode string with a space or punctuation.

Table 62: Replace control characters

DescriptionDefaultField type or

choices

Field

Replaces control character [n] with a space

or a punctuation. You can also choose to

use the control character itself.

SPACEUse control

character

SPACE

List of Latin

punctuation or

symbols

Replace n

The following table lists the control characters that you can replace with a space or punctuation.

Table 63: Control characters

Control character decimalControl character

0NULL (NUL)

1Start of Header (SOH)

2Start of Text (STX)

3End of Text (ETX)

4End of Transmission (EOT)

5Enquiry (ENQ)

6Acknowledge (ACK)

7Bell (BEL)

8Backspace (BS)

9Horizontal Tab (HT)

10Line Feed (LF)

11Vertical Tab (VT)

12Form Feed (FF)

13Carriage Return (CR)

14Shift Out (SO)

15Shift In (SI)

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Default settings for the Barcode app

Control character decimalControl character

16Data Link Escape (DLE)

17Data Control 1 (DC1)

18Data Control 2 (DC2)

19Data Control 3 (DC3)

20Data Control 4 (DC4)

21Negative ACK (NAK)

22Synchronize (SYN)

23End Text Block (ETB)

24Cancel (CAN)

25End Message (EM)

26Substitute (SUB)

27Escape (ESC)

28File Separator (FS)

29Group Separator (GS)

30Record Separator (RS)

31Unit Separator (US)

The following table lists the punction that you can use to replace control characters.

Table 64: Latin punctuation or symbols

DescriptionLatin punctuation or

symbol

Exclamation point!

Quotation mark"

Number sign#

Dollar sign$

Percent sign%

Ampersand&

Apostrophe'

Left parenthesis(

Right parenthesis)

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Default settings for the Barcode app

DescriptionLatin punctuation or

symbol

Asterisk*

Plus sign+

Comma,

Hyphen-Minus-

Full stop or period.

Forward slash or Solidus/

Colon:

Semicolon;

Less-than sign<

Equal sign=

Greater-than sign>

Question mark?

Commercial at symbol@

Left square bracket[

Black slash or Reverse solidus\

Right square bracket]

Tent, control, or Circumflex accent^

Underline, underscore, or low line_

Grave accent`

Left curly bracket{

Pipe, or Vertical line|

Right curly bracket}

Tilde~

ScanFlex

The Barcode service uses ScanFlex, a feature that allows the Barcode service to support custom data

manipulation for individual applications.

Using the barcode settings and the Enterprise Mobility Management (EMM) application interface, you can

group applications using barcode service into profiles which contain the exact package names that the app

developers provide. Within each profile, you can enable required symbologies and configure custom data

manipulation settings. When the given app is identified in the foreground, the barcode scanner only scans the

symbologies that you program for that identified app.

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ScanFlex

ScanFlex allows custom intents to provide more specificity. For custom intents to function, the third-party

application must be in the foreground. Some common intent delivery methods are:

• Start activity

• Start service

• Start foreground service

• Send broadcast

Custom intents and keyboard emulation use the manipulated barcode data.

ScanFlex settings

Set the following for each ScanFlex application or activity that you add.

Table 65: ScanFlex settings

DescriptionDefaultField type or

choices

Field

Enter a name for the application or activity.

If more than one name, use a comma to

separate names.

StringApplication or

activity name(s)

Set desired symbology settings for the

application or activity.

Symbology settings

for application(s)

entered above

Select desired symbologies, and set their

data manipulation and custom intent

settings.

Format data

Select desired symbologies, and set custom

actions and parameters.

Advanced data

formatting

Related Topics

Default settings for the Barcode app, on page 107

Actions for advanced data formatting

In the ScanFlex Advanced data formatting settings, you can set the scanner to perform up to ten different

actions on a scanned string. You can set the actions to happen in any order, and you may repeat an action if

needed.

Each action has two parameters that are associated with it: parameter 1 and parameter 2. The parameter fields

may not be necessary for some actions.

The following table describes actions that move the cursor.

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ScanFlex settings

Table 66: Actions that move the cursor

Directions for parametersCursor action descriptionAction

Enter n in Parameter 1.Move the cursor forward by n

spots.

Move forward

Enter n in Parameter 1.Move the cursor backward by n

spots.

Move back

No parameter required.Move the cursor to the beginning

of the string.

Move to beginning

No parameter required.Move the cursor to the end of the

string.

Move to end

Enter the sub-string in Parameter

Move the cursor to the beginning

of a sub-string.

Move to beginning of sub-string

Enter the sub-string in Parameter

Move the cursor to the end of a

sub-string.

Move to the end of sub-string

The following table describes actions that don't move the cursor.

Table 67: Actions that don't move the cursor

Directions for parametersAction descriptionAction

No parameter required.Remove leading or trailing

whitespaces.

Trim whitespace

No parameter required.Remove all whitespaces.Remove all whitespace

No parameter required.Remove leading zeros on the left

of the string.

Remove all leading zeros

Enter n in Parameter 1.Add n zeros at the beginning.Pad zeros at beginning

Enter the sub-string that you want

to replace in Parameter 1, and enter

the new sub-string in Parameter 2.

Replace the first encountered

sub-string in the scanned string.

Replace first sub-string

Enter the sub-string that you want

to replace in Parameter 1, and enter

the new sub-string in Parameter 2.

Replace all encountered sub-string

in the scanned string.

Replace all sub-strings

Enter the character in Parameter 1.Remove characters encountered in

the string.

Remove characters

Enter the text in Parameter 1.Add textAdd text

Enter integer code of the desired

character in Parameter 1.

Add character as integer code.Add code

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Actions for advanced data formatting

Directions for parametersAction descriptionAction

No parameter required.Add a Tab from the current position

of cursor.

ScanFlex uses a built-in

pause after Tab; therefore,

you do not need to

manually add a pause.

Note

Add tab

No parameter required.Add an Enter at the current position

of the cursor.

ScanFlex uses a built-in

pause after Enter;

therefore, you do not need

to manually add a pause.

Note

Add enter

Test scan a barcode

Before you use the barcode scanner for the first time, check that the scanner is properly configured to scan

your barcode type.

Before you begin

• Use the small tab to remove the plastic cover on the barcode scanner.

• Use the Buttons app to program a button as the Scanner.

By default, the top-left button of the Cisco Wireless Phone 860S is set to Scanner.

By default, the bottom-left button of the Cisco Wireless Phone 840S is set to

Scanner.

Note

Procedure

Step 1 Access the Barcode app.

Step 2 Tap the Overflow menu.

Step 3 Tap Test scan.

Step 4 From the Barcode screen, tap the barcode scanner button.

Step 5 Point the barcode reader 1–18 inches (2.5–46 centimeters) from the barcode that you want to scan.

Step 6 Press and hold the programmed Scanner button with the light shining across the entire barcode symbol until

the light turns off and you hear a beep.

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Test scan a barcode

The Barcode type and the Scanned barcode data appear on the Barcode screen. The barcode search

button is enabled.

Step 7 Tap the barcode search button to find data about the scanned barcode.

The search results appear in the default browser on your phone.

Custom Settings app

The Custom Settings app provides phone control settings. It includes:

• User restrictions, where you can grant or restrict access to certain phone settings for the phone user.

• General administrative phone settings, such as time, device, sleep, touch, sound, and wallpaper settings.

Related Topics

Access the Cisco app settings on the phone, on page 82

User restrictions in Custom Settings

By default, all the user restrictions are on, which means that users can control these settings on their phones.

If you don't want users to control certain settings, you can change these settings to Off.

User restrictions for Wi-Fi and airplane mode

The following table describes the user restriction settings that are related to Wi-Fi and airplane mode.

Table 68: User restriction settings for Wi-Fi and airplane mode

DescriptionDefaultField type or

choices

Field

If enabled, and if the Allow quick settings

tiles is enabled, the user can enable or

disable Wi-Fi in the quick settings tiles.

If the Allow quick settings tiles is

disabled, all the quick settings tiles are not

available.

OnOn

Off

Allow Wi-Fi toggle

If enabled, and if the Allow quick settings

tiles is enabled, the user can enable or

disable Airplane mode in the quick

settings tiles.

If the Allow quick settings tiles is

disabled, the Airplane modequick settings

tile is not available.

OnOn

Off

Allow airplane

mode toggle

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Custom Settings app

User restrictions for quick settings tiles

The following table describes the user restriction settings that are related to the quick settings tiles.

Table 69: User restriction settings for quick settings tiles

DescriptionDefaultField type or

choices

Field

If enabled, all enabled quick setting tiles

are accessible to the end user.

If disabled, all quick setting tiles are

inaccessible to the end user.

OnOn

Off

Allow quick settings

tiles

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Wi-Fi

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Bluetooth

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Do not disturb

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Flashlight

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Rotation lock

If enabled and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Battery saver

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User restrictions in Custom Settings

DescriptionDefaultField type or

choices

Field

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Mobile data

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Airplane mode

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Cast

If enabled and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

High touch

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Hotspot

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Night light

If enabled and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Location

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User restrictions in Custom Settings

DescriptionDefaultField type or

choices

Field

If enabled and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Invert colors

If enabled, and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Data saver

Available from release 1.3(0) onward, the

Dark theme setting changes the display

from dark text on a light background, to

light text on a dark background.

If enabled and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Dark theme

Available from release 1.3(0) onward,

Nearby share is an Android platform

setting that enables phones to share files,

links, and pictures with other devices

within a certain range.

If enabled and if the Allow quick settings

tiles is enabled, the user can control this

quick setting tile.

If disabled, the quick setting tile is hidden

and can't be added.

OnOn

Off

Nearby share

User restrictions for notification shade settings gear

The following table describes the user restriction setting that is related to the settings gear in the notification

shade.

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Table 70: User restriction settings for notification shade settings gear

DescriptionDefaultField type or

choices

Field

If enabled, the user can make Android

settings changes through the gear in the

notification shade.

If disabled, the Android settings gear in

the notification shade is not accessible to

the user.

If you are using a Smart Launcher

to restrict user access to certain

apps and settings, we recommend

that you disallow this setting

through the Cisco Wireless Phone

Configuration Management tool.

Otherwise, users can easily open

apps that aren't on the Smart

Launcher.

Note

OnOn

Off

Allow notification

shade settings gear

User restrictions for time

The following table describes the user restriction settings that are related to time.

Table 71: User restriction settings for time

DescriptionDefaultField type or

choices

Field

If enabled, the user can manually change

the time zone on the phone from Settings >

System > Date & Time.

If disabled, the user cannot manually

change the time zone on the phone.

OnOn

Off

Allow time zone

configuration

If enabled, the user can manually change

the time format on the phone from

Settings > System > Date & Time.

If disabled, the user cannot manually

change the time format on the phone.

OnOn

Off

Allow time format

configuration

Not applicable for Wi-Fi enabled phones.OnOn

Off

Allow automatic

time zone toggle

User restrictions for emergency calls

The following table describes the user restriction setting that is related to emergency calls from the lock screen.

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Table 72: User restriction settings for emergency calls

DescriptionDefaultField type or

choices

Field

If enabled, displays the EMERGENCY

button when the phone screen is locked.

Regardless of whether you enable

or disable this setting, a RETURN

to CALL button is present if the

phone is in a call and locked.

Note

OnOn

Off

Allow emergency

call button on

lockscreen

User restrictions for lock screen proximity sensor

The following table describes the user restriction setting that is related to the lock screen proximity sensor.

Table 73: User restriction settings for lock screen proximity sensor

DescriptionDefaultField type or

choices

Field

If enabled, the phone screen automatically

locks when the user covers the proximity

sensor. This prevents accidental input when

a user puts the phone in a pocket.

OnOn

Off

Lock screen

proximity detection

More Custom Settings

Some of the Custom Settings allow you to give users control of certain phone settings from the Android

settings menu. You are also able to enable or disable certain settings, or set a specific value at the Enterprise

Mobility Management (EMM) application or Cisco Wireless Phone Configuration Management tool level.

Consider the following when you configure the Custom Settings:

• If you set a value in the EMM application, users can't change it on the Custom Settings menu, but they

may be able to change it on the Android settings menu. The changed value reflects in the Custom Settings

menu but the EMM application could override the changed value at any time.

• If you set a value in the Cisco Wireless Phone Configuration Management tool, users can't change it on

the Custom Settings menu, or on the Android settings menu.

• If you set a Custom Setting to:

• User controlled, it allows the user to control the setting from the Android settings menu. In this

case, the Android setting menu takes precedence over the Custom Setting.

• Enable, the user could disable it in the Android menu. The changed value reflects in the Custom

Settings menu but the EMM application could override the changed value at any time.

• Disable, the user could enable it in the Android menu. The changed value reflects in the Custom

Settings menu but the EMM application could override the changed value at any time.

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• If you use a secure launcher, users can't access the Android settings menu even if you set a Custom

Setting to User controlled.

Time

Use the following settings to configure custom time settings.

Table 74: Time settings

DescriptionDefaultField type or

choices

Field

The Network Time Protocol (NTP) domain

name or IP address.

Deploy a local time server for phones that

are not connected to the internet and

therefore getting their time from Google

or some other cloud server.

From release 1.5(0), you can also

define a server in DHCP option 42

to provide NTP service in case the

NTP server isn't available.

Note

2.android.pool.ntp.orgStringNTP server address

A drop-down list of all the available time

zones. Unset/deferred does not set a time

zone through this configuration remotely.

The time zone settings are listed

by country/region/city and also

have a number setting under Etc.

(Etc/GMT+/- ##). However, the

number values (for example, –2

or +2) are reversed from usual

GMT time designations. Your

setting for Etc/GMT+2 transposes

into the actual setting of GMT-2).

Therefore, we recommend that

you use the country/region/city

option whenever possible.

Caution

Unset/deferredChoiceTime zone

Unset/deferred does not set a time format

through this configuration remotely.

Unset/deferredUnset/deferred

12 hours

24 hours

Time format

Enables or disables automatic time zone.OnOn

Off

Automatic time zone

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Device info

Use the following settings to configure custom device information settings.

Table 75: Device info settings

DescriptionDefaultField type or

choices

Field

If enabled, provides four text fields for

more information about the user who is

assigned this phone. This information

appears in the phone notifications and on

a locked screen.

OffOn

Off

Display device info

First parameter for device information

notification

StringDevice info 1

Second parameter for device information

notification

StringDevice info 2

Third parameter for device information

notification

StringDevice info 3

Fourth parameter for device information

notification

StringDevice info 4

Device name

Use the following setting to configure a custom name for the device.

Table 76: Edit device name setting

DescriptionDefaultField typeField

Allows you to set the Android device

name. This is useful when you use an

Enterprise Mobility Management (EMM)

application to configure the phones.

StringDevice name

Battery

Use the following settings to configure custom battery settings.

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Table 77: Battery settings

DescriptionDefaultField type or

choices

Field

Android Battery Saver mode curtails

functionality to conserve the battery life.

However, it also reduces functionality by

turning off apps that you might want to

remain operational. Apps that you add to

this list remain operational when the user

turns on the phone's Battery Saver mode.

Apps that you add to this list

increase battery usage by staying

awake. Ensure that users have

extra batteries available.

Caution

Comma-delimited

list of package

names

Battery optimization

allow list

If enabled, allows the user to turn battery

saver mode on or off.

Battery saver mode can have a significant

impact on what apps are available or

functioning.

OnOn

Off

Allow battery saver

User controlled: makes the Battery

percentage Android setting available for

the user to show or hide the battery

percentage in the phone status bar.

Enable and Disable: make the Battery

percentage Android setting unavailable to

users and allow the EMM application to

control the setting.

• Enable displays the battery percentage

on the status bar.

• Disable means that the battery

percentage doesn't display on the

phone.

User controlledUser controlled

Enable

Disable

Battery percentage

Keyboard

Use the following setting to configure the keyboard Google voice typing setting.

Table 78: Keyboard setting

DescriptionDefaultField choicesField

Enables or disables Google voice typing.OnOn

Off

Google

™

voice

typing

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Sleep

Use the following setting to configure the sleep setting.

Table 79: Sleep setting

DescriptionDefaultField choicesField

Sets the amount of time before the screen

times out after inactivity.

User controlled allows users to control

the sleep settings available in the Android

settings menu.

User controlledUser controlled

15 seconds

30 seconds

1 minute

5 minutes

10 minutes

30 minutes

Time to sleep after

inactivity

Display

Allows certain display settings available in the Android settings menu to be controlled by an EMM application

or by the end user.

Use the following settings to configure custom display settings.

Table 80: Display settings

DescriptionDefaultField type or

choices

Field

Sets the display size, which includes all

interface elements such as text and images.

For the Cisco Wireless Phone 840

and 840S, the large display size is

not currently available, so if you

choose this option, the phone uses

the default display size.

Note

User controlledUser controlled

Small

Default

Large

Display size

Sets the font size.User controlledUser controlled

Small

Default

Large

Largest

Font size

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More Custom Settings

DescriptionDefaultField type or

choices

Field

Sets the system navigation.

For the Cisco Wireless Phone 840

and 840S, 2-button navigation is

not currently available, so if you

choose this option, the phone uses

the 3-button navigation.

Note

User controlledUser controlled

Gesture navigation

2-button navigation

3-button navigation

System navigation

User controlled: makes the Auto-rotate

screen Android setting available for users

to turn automatic screen rotation on or off.

Enable and Disable: make the Auto-rotate

screenAndroid setting unavailable to users

and allow the EMM application to control

the setting.

• Enable turns on automatic screen

rotation.

• Disable means that automatic screen

rotation is not available.

User controlledUser controlled

Enable

Disable

Auto-rotate screen

Touch

Allows certain touch settings available in the Android settings menu to be controlled by an EMM application

or by the end user.

Use the following settings to configure custom touch settings.

Table 81: Touch settings

DescriptionDefaultField type or

choices

Field

Tones available on the phone or custom

tones that are programmed in an EMM

application.

User controlledUser controlled

Enable

Disable

Dialpad tones

Percussive sounds available on the phone

or in an EMM application.

User controlledUser controlled

Enable

Disable

Touch sounds

A vibration when the user taps the phone

touchscreen.

User controlledUser controlled

Enable

Disable

Vibrate on tap

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Sounds

Use the following settings to configure custom sound settings.

Table 82: Sounds settings

DescriptionDefaultField type or

choices

Field

Select the system ringtone sounds that you

want to be available.

AllList of available

ringtones

Ringtones

Must be enabled on the Ringtones list.Default (Flutey

Phone)

Default ringtone

List of available

ringtones

Default ringtone

Select the system notification sounds that

you want to be available.

AllList of available

notification sounds

Notification sounds

Must be enabled on the Notification

sounds list.

Default (Pixie Dust)Default notification

sound

List of available

notification sounds

Default notification

sound

Select the system alarm sounds that you

want to be available.

AllList of available

alarm sounds

Alarm sounds

Must be enabled on the Alarm sounds list.Default (Cesium)Default alarm sound

List of available

alarm sounds

Default alarm sound

Using CUCM, you can download more ringtones, notification sounds, and alarm sounds. The downloaded

ringtones and sounds will appear in their respective list.

Note

Camera

Use the following setting to configure the jump to camera setting.

Table 83: Camera setting

DescriptionDefaultField choicesField

Allows certain camera settings available

in the Android settings menu to be

controlled by an EMM application or by

the end user. Permits the user to set the

Jump to camera Android setting.

User controlled implies the Android

settings value takes precedence.

User controlledUser controlled

Enable

Disable

Jump to camera

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Wallpaper

Use the following settings to configure custom wallpaper settings.

Table 84: Wallpaper settings

DescriptionDefaultField typeField

Enter the complete file path starting with

the exact location of the image file—where

is it stored on the phone.

Example

/sdcard/<name_of_image_file>.

Not configuredStringLock screen

wallpaper

Enter the complete file path.Not configuredStringHome screen

wallpaper

Using CUCM, you can download more wallpapers for Lock screen and Home screen. The downloaded

wallpapers will appear in their respective list.

Note

Admin reboot command

Use the following settings to configure custom admin reboot command settings.

Table 85: Admin reboot command settings

DescriptionDefaultField type or

choices

Field

Sets reboot command ID.StringReboot command ID

Sets when to schedule reboot.TimerTimer

When next

plugged-in

Reboot schedule

type

Timer reboot configuration

Use the following settings to configure custom timer reboot settings.

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More Custom Settings

Table 86: Timer reboot configuration settings

DescriptionDefaultField type or

choices

Field

Sets time until first automatic reboot

attempt.

Immediately (0

minutes)

Immediately (0

minutes)

1 minute

5 minutes

10 minutes

15 minutes

30 minutes

1 hours

2 hours

3 hours

4 hours

6 hours

8 hours

12 hours

Time until first

automatic reboot

attempt

Sets the number of times to allow a user to

delay the reboot attempt.

NoneNone

Unlimited

Number of times to

allow delaying

reboot attempt

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More Custom Settings

DescriptionDefaultField type or

choices

Field

Sets the time to delay the reboot attempt.1 minute1 minute

5 minutes

10 minutes

15 minutes

30 minutes

1 hours

2 hours

3 hours

4 hours

6 hours

8 hours

12 hours

Time to delay reboot

attempt for

Call Quality Settings app

Call quality settings are automatically set in the phone. However, if your support personnel direct you to adjust

a setting such as the Wi-Fi band or channels, you can do so with the Call Quality Settings app.

By default, all Wi-Fi band options and band channels are enabled. Make sure to enable at least one band and

channel, other wise the phone loses connection and does not function.

Review the bands and channels in use at the intended location before you make any changes. If you select the

wrong band or channels, you can permanently disconnect phones from the network. Contact Cisco TAC if

incorrect band selection disables the phones. Finally, you may need to manually reset factory defaults to the

phones.

Caution

Related Topics

Access the Cisco app settings on the phone, on page 82

Wi-Fi information

The Call Quality Settings app displays information about the Wi-Fi access point connection to the phone.

This Wi-Fi information may help you to troubleshoot call quality issues.

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Table 87: Wi-Fi information

DescriptionField

Service Set Identifier (SSID) is the unique name that identifies the

wireless network.

SSID

Access point (AP) name displays the name of the AP.AP name

Basic Service Set Identifier (BSSID) is the MAC of the radio MAC +

SSID.

BSSID

Channel displays the AP radio channel.Channel

Received Signal Strength Indicator (RSSI) is the strength of the signal

connecting the phone and access point.

RSSI

Noise indicates the level of background noise in the environment.Noise

Channel utilization (CU) shows how busy the channel is.CU

Call Quality Settings

You can configure the following Call Quality Settings as required.

Wi-Fi low RSSI threshold

If Cisco TAC instructs you, use the following setting to change the threshold for the Wi-Fi low Received

Signal Strength Indicator (RSSI).

Table 88: Wi-Fi low RSSI threshold

DescriptionDefaultField type or

choices

Field

Voice quality can degrade if the Wi-Fi

signal is too weak. The RSSI changes as

the user moves closer to or away from the

connected AP. The RSSI threshold value

setting is the RSSI level at or below which

the phone seeks a better AP. The phone

uses many attributes of an AP to determine

if it is a good candidate including the

current load on the AP, the available

bandwidth on the AP, and channel.

Sometimes the best AP may have an RSSI

value lower than other candidates.

Consult Cisco TAC before you

change the RSSI threshold value.

Caution

–67Integer –55 to –100Wi-Fi Low RSSI

threshold

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Call Quality Settings

Channel selection

Use the following settings to select Wi-Fi bands.

Table 89: Wi-Fi band selection options

DescriptionDefaultField type or

choices

Field

When enabled:

• The phone uses any available band or

channel.

• You can’t select a specific band or

channel.

• The phone ignores, but does not

forget, your individual channel

preferences.

When disabled, you can select which band

to enable and select specific channels

within each band.

You can't disable both Wi-Fi bands at the

same time.

EnabledEnabled

Disabled

Auto

If enabled:

• The phone uses any available channel

in the 2.4 GHz band.

• You can enable or disable specific

channels within 2.4 GHz band.

EnabledEnabled

Disabled

2.4 GHz Wi-Fi band

If enabled:

• The phone uses any available channel

in the 5 GHz band.

• You can enable or disable specific

channels within 5 GHz subbands.

Each subband includes a group of

channels.

EnabledEnabled

Disabled

5 GHz Wi-Fi band

Use the following settings to select 2.4 GHz channels.

Table 90: 2.4 GHz channel selection

DescriptionDefaultField type or

choices

Field

Enables channel.OnOn

Off

Channel 1 (2412

MHz)

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DescriptionDefaultField type or

choices

Field

Enables channel.OnOn

Off

Channel 2 (2417

MHz)

Enables channel.OnOn

Off

Channel 3 (2422

MHz)

Enables channel.OnOn

Off

Channel 4 (2427

MHz)

Enables channel.OnOn

Off

Channel 5 (2432

MHz)

Enables channel.OnOn

Off

Channel 6 (2437

MHz)

Enables channel.OnOn

Off

Channel 7 (2442

MHz)

Enables channel.OnOn

Off

Channel 8 (2447

MHz)

Enables channel.OnOn

Off

Channel 9 (2452

MHz)

Enables channel.OnOn

Off

Channel 10 (2457

MHz)

Enables channel.OnOn

Off

Channel 11 (2462

MHz)

Enables channel.OnOn

Off

Channel 12 (2467

MHz)

Enables channel.OnOn

Off

Channel 13 (2472

MHz)

Enables channel.OnOn

Off

Channel 14 (2484

MHz)

Use the following settings to select 5.0 GHz channels.

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Table 91: 5.0 GHz channel selection

DescriptionDefaultField type or

choices

Field

Enables channel.OnOn

Off

Channel 36 (5180

MHz)

Enables channel.OnOn

Off

Channel 40 (5200

MHz)

Enables channel.OnOn

Off

Channel 44 (5220

MHz)

Enables channel.OnOn

Off

Channel 48 (5140

MHz)

Enables channel.OnOn

Off

Channel 52 DFS

(5260 MHz)

Enables channel.OnOn

Off

Channel 56 DFS

(5280 MHz)

Enables channel.OnOn

Off

Channel 60 DFS

(5300 MHz)

Enables channel.OnOn

Off

Channel 64 DFS

(5320 MHz)

Enables channel.OnOn

Off

Channel 100 DFS

(5500 MHz)

Enables channel.OnOn

Off

Channel 104 DFS

(5520 MHz)

Enables channel.OnOn

Off

Channel 108 DFS

(5540 MHz)

Enables channel.OnOn

Off

Channel 112 DFS

(5560 MHz)

Enables channel.OnOn

Off

Channel 116 DFS

(5580 MHz)

Enables channel.OnOn

Off

Channel 120 DFS

(5600 MHz)

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Call Quality Settings

DescriptionDefaultField type or

choices

Field

Enables channel.OnOn

Off

Channel 124 DFS

(5620 MHz)

Enables channel.OnOn

Off

Channel 128 DFS

(5640 MHz)

Enables channel.OnOn

Off

Channel 132 DFS

(5660 MHz)

Enables channel.OnOn

Off

Channel 136 DFS

(5680 MHz)

Enables channel.OnOn

Off

Channel 140 DFS

(5700 MHz)

Enables channel.OnOn

Off

Channel 144 DFS

(5720 MHz)

Enables channel.OnOn

Off

Channel 149 (5745

MHz)

Enables channel.OnOn

Off

Channel 153 (5765

MHz)

Enables channel.OnOn

Off

Channel 157 (5785

MHz)

Enables channel.OnOn

Off

Channel 161 (5805

MHz)

Enables channel.OnOn

Off

Channel 165 (5825

MHz)

Wi-Fi preferences

Use the following settings to select Wi-Fi preferences.

Table 92: Wi-Fi preferences

DescriptionDefaultField type or

choices

Field

Fast Transition (FT)PreferredPreferred

Not preferred

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Call Quality Settings

DescriptionDefaultField type or

choices

Field

Cisco Centralized Key Management

(CCKM)

PreferredPreferred

Not preferred

CCKM

Call Admission Control (CAC)OFFON

OFF

CAC

Diagnostics app

Diagnostics application allows administrator to perform diagnostics tests quickly and efficiently to verify

phone’s hardware components.

As an administrator, you can:

• Perfom individual tests for the following features:

• Audio

• Battery

• Buttons

• Camera

• Display

• NFC

• Sensor

• Touchscreen

• Vibration

• Wi-Fi

• View Test Results

• Reset Test Results

• Generate QRCode

• View information such as Software Versions, Android Version, Device Serial, Wi-Fi Mac Address,

Device Model, and Battery Serial.

Sound Stage app

The sound stage app prevents the users from accidentally muting the phone and missing critical phone calls

or alerts. This app will override and ignore volume changes made by the user or third-party applications that

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Diagnostics app

conflict with the admin settings. Volume Profile configurations typically provided by EMM. It also controls

volume on alerts and notifications from third-party applications.

Allows control of volume and can be set it to lower levels during night Shifts from 7PM- 7AM or any customer

set time. Controls volume on Cisco applications such as WebAPI, Battery Life and PTT which have independent

volume setting. Controls volume levels, low or high, based on customer needs when connected to a power

charger. Allows volume control when entering or exiting Quiet zones within the hospital like Neonatal Intensive

Care Unit (NICU). This can be set both manual using the phone UI or automatic by scanning a pre-programmed

NFC card placed at entrance and exits. This feature has the capability to program NFC cards using Android

Beam.

Admin Settings for Sound Stage

Use the following Admin settings to configure the Sound Stage app.

Table 93: Admin settings for Sound Stage

DescriptionDefaultField type or choicesField

Enables Sound Stage app.

If the Enable Sound

Stage is disabled, all the

admin settings tiles are not

available.

OffOn

Off

Enable Sound Stage

If the Enable Sound

Stage tile is enabled, you

can enable or disable

Enable sound profile

switch.

OffOn

Off

Enable sound profile

switch

If the Enable Sound

Stage tile is enabled, you

can enable or disable

Enable normal profile.

OffOn

Off

Enable normal profile

If the Enable Sound

Stage tile is enabled, you

can enable or disable

Enable loud profile.

OffOn

Off

Enable loud profile

If the Enable Sound

Stage tile is enabled, you

can enable or disable

Enable soft profile.

OffOn

Off

Enable soft profile

If the Enable Sound

Stage tile is enabled, you

can enable or disable

Enable silent profile.

OffOn

Off

Enable silent profile

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Admin Settings for Sound Stage

DescriptionDefaultField type or choicesField

If the Enable Sound

Stage tile is enabled, you

can enable or disable

Enable personal profile.

OffOn

Off

Enable personal profile

If the Enable Sound

Stage tile is enabled, you

can enable or disable

Persist active profile

notification.

OffOn

Off

Persist active profile

notification

If the Enable Sound

Stage tile is enabled, you

can enable or disable

Switch profiles silently.

OffOn

Off

Switch profiles silently

Audio profiles

You can access Audio profiles only if the Enable Sound Stage tile is enabled under Settings > Admin

settings.

Sound stage app has four types of standard audio profiles, they are Normal, Loud, Soft, and Silent. Each

profile contains a default a minimum and a maximum volume level that the phone can be set for that media

type. However, you may use Personal Profile.

You can also customize any of the audio profiles as required, by changing the the volume level for alarm,

media, ringer, in-call, and apps as applicable.

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Audio profiles

Change the audio profile

You can change the audio profile only if the Enable Sound Stage tile is enabled in Settings > Admin settings.

By default normal profile will be activated.

The audio profile could also be changed by scanning a programmed NFC tag without the phone open.

Note

To change the audio profile:

Procedure

Step 1 Access the Sound Stage app.

Step 2 Tap the Change button for the active audio profile.

Step 3 Choose one of the following audio profiles.

• Normal

• Loud

• Soft

• Silent

• Personal

Profile switch rules

You can set up profile switch rules based on behavior (charging) or time.

Behavior Based: Allows you to set up profile switch rule that automatically switches audio profile to desired

profile when a mobile phone is charging. You can set up behavior based profile switch rule by enabling

Charging tile in Settings > Profile switch rules.

Time Based: Allows you to set up profile switch rule that automatically switches audio profile to desired

profile at a specified time. You can specify four different time based profile switch rules. You can set up the

time based profile switch rule by tapping on any of the four time slots in Settings > Profile switch rules >

TIME BASED and specify the time and desired audio profile.

If you have set up both behavior based and time based profile switch rules, the high priority will be behavior

based.

Note

You can set up the charging based profile switch rules, only if Charging tile is enabled in Settings > Profile

switch rules. You can also set up the time based profile switch rules.

Note

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Change the audio profile

To change the Switch toprofile:

Procedure

Step 1 Access the Sound Stage app.

Step 2 Tap the Overflow menu.

Step 3 Select Settings > Profile switch rules .

Step 4 Tap Charging.

Step 5 Choose one of the following Switch to options .

• Normal

• Loud

• Soft

• Silent

• Personal

Web API app

Developers use the Web API app to interface with external services and provide links to frequently used

websites. Web API allows you to configure the phones to integrate with an XML application.

The following table describes the Web API settings.

Table 94: Web API settings

DescriptionDefaultField type or

choices

Field

Enables or disables Web API.OffOn

Off

Enable Web API

Enables or disables Web access.OffOn

Off

Enable Web access

Sets the data format. XML is the only

supported format.

XMLXML

JSON

Data format

Related Topics

Access the Cisco app settings on the phone, on page 82

Phone state polling

You can set the following phone state polling parameters.

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Table 95: Polling parameters

DescriptionDefaultField type or

choices

Field

Defines the username that the phone

requires to authenticate polling.

StringUsername

Defines the password that the phone

requires to authenticate polling.

StringPassword

Defines the method for sending the

requested polling data.

If the Respond mode is requester, the

response is automatically sent to the HTTP

server running at the address where the

request was made.

RequesterRequester

URL

Respond mode

When the Respond mode is set as URL,

this field defines the URL of a valid HTTP

server that gets the response.

You must enter the URL. This can be a

different address than the requester.

StringURL

Push settings

When you configure push settings, consider that when a phone receives a push request, it reacts differently

based on the following:

• If a phone is in a call and receives a push with a priority of High, Important, or Normal, the phone accepts

the push but does nothing.

• If a phone receives a push request when it is in Do Not Disturb (DND) with:

• Total Silence—The phone does not make any sound and only displays visual notification. The phone

stays in Total Silence mode after the push request.

• Alarms Only and Priority Only—The phone changes mode to Normal, presents visual notification,

and plays the notification sound. The phone stays in Normal mode after the push request.

Use the following settings to configure push settings.

Table 96: Push settings

DescriptionDefaultField type or

choices

Field

Defines the username for the Web API to

do any kind of push.

StringUsername

Defines the password for the Web API to

do any kind of push.

StringPassword

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DescriptionDefaultField type or

choices

Field

Sets the priority for messages from the app.

Only messages with the selected priority

level display.

• All—Allows all priority push

messages.

• Critical—Allows only critical push

messages.

• High—Allows only high priority push

messages.

• Important—Allows only important

push messages.

• Normal—Allows only normal push

messages.

• None—Discards all push messages.

AllAll

Critical

High

Important

Normal

None

Push alert priority

Defines the URL of the application server.

This root URL is combined with the phone

address and sent to the phone’s browser.

For example, if the application server root

URL is

http://172.24.128.85:8080/sampleapps

and the relative URL is

/examples/sample.html, the URL that is

sent to the web browser on the phone is

http://172.24.128.85:8080/sampleapps/examples/sample.html.

The URL can be either HTTP or HTTPS.

Server root URL

Defines whether a notification ringtone

sound plays when a phone receives a push

message.

The notification sound that plays is set by

the user in the phone Settings > Sound >

Default notification sound.

OffOn

Off

Enable notification

ringtone

Sets the volume for the push ringtone.500–100Web API volume

Push request notifications

Each push request alert that appears in the notification drawer includes a View Alert option and a triangular

exclamation icon. The color of the icon varies according to the priority of the alert:

• Critical: Red

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Push request notifications

• High: Orange

• Important: Yellow

• Normal: Green

If you receive multiple push requests, the notifications in the notification drawer are grouped by priority. The

groups display in descending order with Critical on top and Normal at the bottom and they indicate the number

of alerts of each priority received.

If you reboot the phone, it does not automatically clear critical alerts. After you reboot a pin protected phone,

if there is an uncleared critical push request, a pop-up dialog with a message Unlock the phone to view

critical alerts appears.

Web application shortcuts

The Web API app allows you to configure the phones to integrate with an XML application. You can configure

up to 12 web application shortcuts. Enter the following fields for each of the desired web application shortcuts.

Table 97: Web application shortcut settings

DescriptionDefaultField type or

choices

Field

Defines a title for the web application

shortcut.

The title displays in the widget box on the

phone after you reboot the phone.

StringShortcut title

Defines the application URL. You can

enter any URL available to the phones.

StringShortcut URL

Place web application shortcuts on launcher screen

For easy access to web application shortcuts, place the shortcuts on the phone launcher screen. Once you place

a shortcut on the launcher screen, you can tap the shortcut to open the web application in a browser.

Procedure

Step 1 Long press the home screen.

Step 2 Tap Widgets.

Step 3 Touch and hold the shortcut.

Step 4 Drag the shortcut to the desired location on a launcher screen.

Device event notifications

You can configure the phones to send notifications of the following phone events to a defined URL.

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Web application shortcuts

• All events

• Cisco Phone events such as phone state changes, incoming or outgoing calls, or SIP registration.

• Emergency events

To edit an existing event URL, delete it and reenter the information with the new URL name or address.

Note

Use the following settings to configure event notifications.

Table 98: Device event notification settings

DescriptionDefaultField type or

choices

Field

Defines a descriptive label for the event.StringNotification name

Defines the URL for the event.StringNotification URL

By default, there are no notification events.OnOn

Off

None

Sends notifications about all phone events

when enabled.

OffOn

Off

All

Sends notifications about all outgoing

phone events when enabled.

OffOn

Off

Cisco Phone events:

Outgoing

Sends notifications about all incoming

phone events when enabled.

OffOn

Off

Cisco Phone events:

Incoming

Sends notifications about all phone state

change events when enabled.

OffOn

Off

Cisco Phone events:

State Change

Sends notifications about all phone login

and logout events when enabled.

OffOn

Off

Cisco Phone events:

Sends notifications about all phone

registration events when enabled.

OffOn

Off

Cisco Phone events:

Registration

Sends notifications about all phone

unregistration events when enabled.

OffOn

Off

Cisco Phone events:

Unregistration

Sends notifications about all Emergency

events when enabled.

OffOn

Off

Emergency events

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CHAPTER 6

Accessories

• Supported accessories, on page 153

• Headsets, on page 154

• Desktop chargers, on page 155

• Multichargers, on page 159

• Charger care, on page 163

• Scanner handle for the Cisco Wireless Phone 840S, on page 163

• Clips, on page 165

• Cisco accessory part numbers, on page 165

Supported accessories

You can use several accessories with your phone. For part numbers of the approved accessories, see Cisco

accessory part numbers, on page 165.

Use only the approved chargers and power supplies for your phone.

Caution

• Headsets—Standard headsets that use a 3.5-mm jack or Bluetooth

headsets.

The phones don't support Apple headsets. The phones can connect to Bluetooth

headsets and speakers only. They don’t support any other type of Bluetooth

device.

Note

• Desktop chargers—Use the approved power supply.

• Cisco Wireless Phone 840 Desktop Charger

• Cisco Wireless Phone 840 Desktop Dual Charger

• Cisco Wireless Phone 860 Desktop Dual Charger Module

• Cisco Wireless Phone 860 Desktop Battery Charger Module

• Multichargers—Use the approved power supply.

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• Cisco Wireless Phone 840 Multicharger

• Cisco Wireless Phone 840 Battery Multicharger

• Cisco Wireless Phone 860 Multicharger Base—Holds up to four 860 Desktop Charger Modules (in

any configuration: Dual or Battery).

• USB charger—Use the approved power supply.

• Spare batteries

• Scanner handle—For the Cisco Wireless Phone 840S only.

• Clips

• Cases—For the Cisco Wireless Phone 860 and 860S only.

Headsets

You can use wired and Bluetooth

headsets with your phone.

Although we perform some internal testing of third-party wired and Bluetooth wireless headsets for use with

the Cisco Wireless Phone 840 and 860, we don’t certify or support products from headset or handset vendors.

Because of the inherent environmental and hardware inconsistencies in the locations where phones are deployed,

there’s not a single “best” solution that is optimal for all environments. We recommend that customers test

the headsets that work best in their environment before deploying many units in their network.

The Cisco Wireless Phone 840 and 860 hasn’t been tested for wired and Bluetooth headsets in hazardous

locations.

Note

We recommend the use of good quality external devices, like headsets that are screened against unwanted

radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their

proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.

The primary reason that a particular headset would be inappropriate for the phone is the potential for an audible

hum. This hum can be heard by either the remote party or by both the remote party and you, the phone user.

Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric

lights, electric motors, or large PC monitors. In some instances, the mechanics or electronics of various headsets

can cause remote parties to hear an echo of their own voice when they speak to phone users.

Important headset safety information

High Sound Pressure—Avoid listening to high volume levels for long periods to prevent

possible hearing damage.

When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If

you remember to lower the volume before you take the headset off, the volume will start lower when you

plug in your headset again.

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Headsets

Be aware of your surroundings. When you use your headset, it may block out important external sounds,

particularly in emergencies or in noisy environments. Don’t use the headset while driving. Don’t leave your

headset or headset cables in an area where people or pets can trip over them. Always supervise children who

are near your headset or headset cables.

Standard headsets

You can use a wired headset with your phone. The headset requires a 3.5 mm, 3-band, 4-connector plug.

We recommend the Cisco Headset 520 Series. These headsets offer outstanding audio performance. For more

information about the headset, see Cisco Headset 500 Series.

If you plug a headset into the phone during an active call, the audio path automatically changes to the headset.

Bluetooth headsets

You can use a Bluetooth

headset with your phone. When you use a Bluetooth wireless headset, the headset

usually increases battery power consumption on your phone and may result in reducing battery life.

For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but

some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.

We recommend the Cisco Headset 560 Series and Cisco Headset 730. These headsets offer outstanding audio

performance. For more information about the headsets, see Cisco Headset 500 Series and Cisco Headset 700

Series.

Desktop chargers

The following desktop chargers are compatible with your phone.

However, the desktop chargers for the Cisco Wireless Phone 840 and Cisco Wireless Phone 860 are not

interchangeable.

Use only the approved chargers and power supplies for your phone.

Caution

Cisco Wireless Phone 840 and 840S

The Cisco Wireless Phone 840 and 840S also have two types of desktop chargers.

Table 99: Desktop chargers

Charger capacityCharger name

One 840 phoneCisco Wireless Phone 840 Desktop Charger

One 840 phone and one 840 batteryCisco Wireless Phone 840 Desktop Dual Charger

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Standard headsets

Figure 10: Cisco Wireless Phone 840 Desktop Charger and Cisco Wireless Phone 840 Desktop Dual Charger

Cisco Wireless Phone 860 and 860S

The Cisco Wireless Phone 860 and 860S have two types of desktop chargers.

Table 100: Desktop chargers

Charger capacityCharger name

One 860 phone and one 860 batteryCisco Wireless Phone 860 Desktop Dual Charger Module

Two 860 batteriesCisco Wireless Phone 860 Desktop Battery Charger Module

Figure 11: Cisco Wireless Phone 860 Desktop Dual Charger Module and Cisco Wireless Phone 860 Desktop Battery Charger Module

Set up the desktop chargers

Follow these steps for all Cisco Wireless Phone 840 and 860 desktop chargers.

The following illustration is of the Cisco Wireless Phone 860 Desktop Dual Charger Module.

Use only the approved chargers and power supplies for your phone.

Caution

Before you begin

Ensure that the power supply has the correct plug for your area.

Procedure

Step 1 Place the module on a flat surface within reach of a power outlet.

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Set up the desktop chargers

Step 2 Plug the power supply into the module.

Step 3 Plug the other end of the power supply into a power outlet.

Charge your phone and battery with desktop dual charger

You can charge your phone and one spare battery with the desktop dual charger.

If both the phone and battery are in the charger, the phone takes priority. So it may take longer to charge the

battery.

There are two LEDs: one for the phone and one for the battery. The LEDs turn on when you properly seat the

phone and battery.

• A solid red LED indicates that the item is charging.

• A solid green LED indicates that the item is fully charged.

• An LED that is off indicates an empty slot or an error condition.

These steps are the same for both the Cisco Wireless Phone 840 Desktop Dual Charger and Cisco Wireless

Phone 860 Desktop Dual Charger Module. The illustration is of the Cisco Wireless Phone 860 Desktop Dual

Charger Module.

Note

Before you begin

Ensure that you properly set up the desktop charger.

Use only the approved chargers and power supplies for your phone.

Caution

Procedure

Step 1 With the battery charging contacts down, insert a spare battery into the dual charger rear slot.

Step 2 Insert your phone face forward into the dual charger front slot.

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Charge your phone and battery with desktop dual charger

Charge your spare 860 batteries with desktop battery charger

You can charge up to two spare 860 batteries at a time in the Cisco Wireless Phone 860 Desktop Battery

Charger Module.

You can't use this charger for 840 batteries.

Caution

There are two LEDs: one for each battery. The LEDs turn on when you properly seat the batteries.

• A solid red LED indicates that the item is charging.

• A solid green LED indicates that the item is fully charged.

• An LED that is off indicates an empty slot or an error condition.

Before you begin

Ensure that you properly set up the Cisco Wireless Phone 860 Desktop Battery Charger Module.

Use only the approved chargers and power supplies for your phone.

Caution

Procedure

With the battery charging contacts facing down, insert a spare battery into each charger slot.

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Charge your spare 860 batteries with desktop battery charger

Multichargers

The following multichargers are compatible with your phone.

However, the multichargers for the Cisco Wireless Phone 840 and Cisco Wireless Phone 860 are not

interchangeable.

Use only the approved chargers and power supplies for your phone.

Caution

Cisco Wireless Phone 840 and 840S

The Cisco Wireless Phone 840 and 840S have two standalone multichargers:

Table 101: Multichargers

Charger

capacity

Charger name

Six 840 phonesCisco Wireless Phone 840 Multicharger

Six 840

batteries

Cisco Wireless Phone 840 Battery Multicharger

Figure 12: Cisco Wireless Phone 840 Multicharger and Cisco Wireless Phone 840 Battery Multicharger

Cisco Wireless Phone 860 and 860S

The Cisco Wireless Phone 860 and 860S multicharger includes a Cisco Wireless Phone 860 Multicharger

Base that holds up to four of the following 860 desktop charger modules in any configuration:

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Multichargers

• Cisco Wireless Phone 860 Desktop Dual Charger Module

• Cisco Wireless Phone 860 Desktop Battery Charger Module

Table 102: Sample multicharger configuration

Charger capacityCisco Wireless Phone 860 Multicharger Base configuration

Four phones and four

batteries

With four Cisco Wireless Phone 860 Desktop Dual Charger Modules

Two phones and six batteriesWith two Cisco Wireless Phone 860 Desktop Dual Charger Modules and two

Cisco Wireless Phone 860 Desktop Battery Charger Modules

Eight batteriesWith four Cisco Wireless Phone 860 Desktop Battery Charger Modules

Figure 13: Cisco Wireless Phone 860 Multicharger Base with 860 Desktop Charger Modules

Assemble the Cisco Wireless Phone 860 Multicharger Base

You can insert up to four desktop charger modules into the multi charger base. You can use any combination

of the Cisco Wireless Phone 860 Desktop Dual Charger Modules and Cisco Wireless Phone 860 Desktop

Battery Charger Modules as desired.

Use only the power supply that comes with the multicharger base.

Caution

Red and green LEDs blink at powerup.

Before you begin

Ensure that the power supply has the correct plug for your area.

Procedure

Step 1 Place the multicharger base on a flat surface within reach of power outlet.

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Assemble the Cisco Wireless Phone 860 Multicharger Base

Step 2 Insert the tabs on the back of the desktop charger module into the slots on the base.

Step 3 Rock the desktop charger module forward and use the front tab to snap it into place.

Step 4 Plug the multicharger base power supply into the base and a power outlet.

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Assemble the Cisco Wireless Phone 860 Multicharger Base

Charge phones and batteries with multicharger

With the 840 multichargers, you can charge up to six phones or batteries at a time. Each slot has an LED.

With the 860 multicharger, you can charge up to eight items at a time. Each desktop module has two LEDs,

one for each slot.

• Solid red LED indicates that the item is charging.

• Solid green LED indicates that the item is fully charged.

• LED that is off indicates an empty slot or an error condition.

Before you begin

For the 840 phones, ensure that you plug in the multicharger.

For the 860 phones, ensure that you properly set up the Cisco Wireless Phone 860 Multicharger Base and

install up to four desktop charger modules.

Use only the approved chargers and power supplies for your phone.

Caution

Procedure

Insert the phones and batteries into the slots.

Related Topics

Assemble the Cisco Wireless Phone 860 Multicharger Base, on page 160

Charge your phone and battery with desktop dual charger, on page 157

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Charge phones and batteries with multicharger

Charger care

Although you don't handle the chargers as much as the phones, they can get dirty, so it's important to periodically

clean them.

The plastic in the charger is different from the plastic in the phone, so it doesn't withstand rigorous disinfection.

Caution

Follow the same steps to clean the charger as you do for the phones, but pay special attention to the following:

• Remove the phone and battery from the charger. Unplug the charger.

• Never immerse the charger in liquid.

• Don't spray any solution directly onto the charger. Dampen a cloth and wipe instead. Do not allow liquid

to pool on or in the plastic.

• Don't use a bleach solution on battery contacts.

• Don't to exert undue pressure on electrical contacts inside the charger compartment. Do not bend the

contacts.

• For light to heavy soil—Wipe the charger surface with a water-dampened cloth or paper towel to remove

most films or residue. If the soiling is too stubborn for plain water, use a mild detergent solution, Lysol

isopropyl alcohol, or diluted bleach (10 percent or less).

• Wipe battery contacts with a cotton swab dampened with alcohol to remove any lint.

• Never use the following products to clean your charger:

• Don't use furniture polishes, waxes, or plasticizer-based cleaners such as ArmorAll

• Don't use lanolin, aloe, glycerin, or other skin care products.

• Don't use hand sanitizers to clean chargers or handle the charger when your hands are wet with

sanitizer solution.

• Don't apply any solvent such as acetone, mineral spirits, and so on.

• Allow the charger to air dry. You may wipe the charger with a soft dry cloth to hasten dry time. Be sure

that electrical contacts are completely dry and lint-free. When fully dry, you may plug in the charger and

reinsert the battery and phone.

Scanner handle for the Cisco Wireless Phone 840S

There is a scanner handle available for the Cisco Wireless Phone 840S. Use the scanner handle to easily scan

multiple barcodes.

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Charger care

Figure 14: Cisco Wireless Phone 840S with scanner handle

Install the Cisco Wireless Phone 840S in the scanner handle

Figure 15: Cisco Wireless Phone 840S in the scanner handle

Procedure

Step 1 Insert the bottom end of the Cisco Wireless Phone 840S in the scanner handle.

Step 2 Press down on the top end of the phone to snap it in place on the scanner handle.

Step 3 Scan a barcode with the trigger on the scanner handle to test that it works.

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Install the Cisco Wireless Phone 840S in the scanner handle

Clips

There are clips available for the Cisco Wireless Phone 840 and 860.

The following illustration is of the rotating belt clip holsters for the Cisco Wireless Phone 840 and 840S. The

belt clips for the Cisco Wireless Phone 860 and 860S don't have a holster and aren't interchangeable with the

840 clips.

Figure 16: Cisco Wireless Phone 840 and 840S and clips

Cisco accessory part numbers

The following tables provide the part numbers for the approved Cisco accessories for the Cisco Wireless

Phone 840 and 860. For more information, see the Cisco Wireless Phone Data Sheet.

Use only the approved chargers and power supplies for your phone.

Caution

Table 103: Desktop chargers and power supplies

Power supply model

number

Part numberAccessory

—CP-840-PH-DCHR=Cisco Wireless Phone 840 Desktop Charger

—CP-840-DUAL-DCHR=Cisco Wireless Phone 840 Desktop Dual Charger

SK01T8-0570260SCP-840-DCHR-PS-AU=Cisco Wireless Phone 840 Desktop Charger and Cisco

Wireless Phone 840 Desktop Dual Charger power

supply for Australia

SK01T8-0570260VCP-840-DCHR-PS-EU=Cisco Wireless Phone 840 Desktop Charger and Cisco

Wireless Phone 840 Desktop Dual Charger power

supply for the European Union

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Clips

Power supply model

number

Part numberAccessory

SK01T8-0570260UCP-840-DCHR-PS-NA=Cisco Wireless Phone 840 Desktop Charger and Cisco

Wireless Phone 840 Desktop Dual Charger power

supply for North America

SK01T8-0570260BCP-840-DCHR-PS-UK=Cisco Wireless Phone 840 Desktop Charger and Cisco

Wireless Phone 840 Desktop Dual Charger power

supply for the United Kingdom

—CP-860-DCHR=Cisco Wireless Phone 860 Desktop Dual Charger

Module

—CP-860-BAT-DCHR=Cisco Wireless Phone 860 Desktop Battery Charger

Module

HK-AY-120A200-CPCP-860-DCHR-PSU=Cisco Wireless Phone 860 Desktop Dual Charger

Module and Cisco Wireless Phone 860 Desktop

Battery Charger Module power supply

Table 104: Multichargers and power supplies

Power supply model

number

Part numberAccessory

KT090A1200667B3CP-840-PH-MCHR=Cisco Wireless Phone 840 Multicharger with power

supply

KT090A1200667B3CP-840-BAT-MCHR=Cisco Wireless Phone 840 Battery Multicharger with

power supply

FSP090-ABAN3CP-860-MCHR=Cisco Wireless Phone 860 Multicharger Base with

power supply

Table 105: USB cable and power adapter

Power adapter

model number

Part numberAccessory

IN-CA-310QCP-800-USBCH=Cisco Wireless Phone 840 and 860 USB cable and power adapter

wall plug

Table 106: Spare batteries

Part numberAccessory

CP-840-BAT=Cisco Wireless Phone 840 and 840S spare battery

CP-860-BAT=Cisco Wireless Phone 860 and 860S spare battery

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Cisco accessory part numbers

Table 107: Scanner handle

Part numberAccessory

CP-840S-HANDLE=Cisco Wireless Phone 840S scanner handle

Table 108: Clips

Part numberAccessory

CP-840-CLIP=Cisco Wireless Phone 840 rotating belt clip holster

CP-840S-CLIP=Cisco Wireless Phone 840S rotating belt clip holster

CP-860-CLIP=Cisco Wireless Phone 860 belt clip

CP-860S-CLIP=Cisco Wireless Phone 860S belt clip

Table 109: Cases

Part numberAccessory

CP-860-CASE=Cisco Wireless Phone 860 case

CP-860S-CASE=Cisco Wireless Phone 860S case

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Cisco accessory part numbers

CHAPTER 7

Maintenance

• Reboot the phone, on page 169

• Factory default settings, on page 169

• Cisco app software updates, on page 171

Reboot the phone

At times, you may need to manually reboot the phone.

Procedure

Step 1 Press and hold the Power button.

Step 2 Tap Restart .

Factory default settings

If necessary, you can restore the factory default settings of the phone.

If you perform a factory reset, the phone software stays on the latest installed version.

Note

We recommend that you enroll your phones through an Enterprise Mobility Management (EMM) application

so that you are the Device Owner and you can factory reset the phones through the EMM application.

However, if you do not enroll the phones in an EMM application, you can restore a phone to the factory

defaults using the following methods:

• If you're able to boot the phone, use the phone Settings method.

• If you're not able to boot the phone, use the recovery mode method.

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Reset to factory default through the phone settings

If the phone is not enrolled in an Enterprise Mobility Management (EMM) application, you can restore the

factory default settings of the phone through the Settings on the phone.

If the phone has a Google account or other device ownership, then it has factory wipe protection which prevents

the wipe of certain account details. You must have the Google account information to access the phone after

you restore factory defaults.

Caution

Procedure

Step 1 Access the Settings app.

Step 2 Tap System.

Step 3 Select Advanced > Reset options.

Step 4 Tap Erase all data (factory reset).

Step 5 Tap Erase all data.

Step 6 Tap Erase all data.

Restore to factory default through recovery mode

You can restore the factory default settings of the phone through recovery mode. However, it is best to follow

these steps as a last resort and only if:

• The phone is not enrolled in an Enterprise Mobility Management (EMM) application.

• You can't boot the phone to access the Settings.

• The phone user has not signed in to a unique Google account.

If you use recovery mode to reset the factory defaults of a phone that had been signed in to a unique Google

account, you will need the Google account and password. You must work with the phone user, Google account

owner, and Google to reset the phone.

Caution

Procedure

Step 1 Press and hold the Power button.

Step 2 Tap Power off.

Step 3 Press and hold the red Emergency button and press hold the Power button until the phone vibrates, then

release the Power button. Continue to hold the Emergency button.

Step 4 Once the bootloader screen is displayed, release the red Emergency button.

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Maintenance

Reset to factory default through the phone settings

Step 5 Press the Volume down button until Recovery mode displays.

Step 6 Press the Power button to select Recovery mode.

The phone restarts and returns to a new screen that displays the Android icon.

Step 7 Press and hold the Power button, then quickly press and release the Volume up button to enter the Recovery

Menu screen.

Step 8 When the Recovery Menu displays, release the Power button.

Step 9 Press the Volume down button to highlight Wipe data/factory reset.

Step 10 Press the Power button to select Wipe data/factory reset.

Step 11 Press the Volume down button to highlight Factory data reset.

Step 12 Press the Power button to select Factory data reset.

Step 13 When Reboot system now is highlighted, press the Power button.

Cisco app software updates

To upgrade the Cisco app software, use one of these methods:

• Install the latest signed software COP file to the Cisco Unified Communications Manager.

After you upload the COP file, the phone prompts the user to reboot and apply

the new software, unless you enabled the Rebootimmediately after downloading

software updates option in the Product Specific Configuration Layout pane.

Note

• Copy the extracted firmware ZIP files contents to the HTTP (port 6970) load server defined in the Product

Specific Configuration Layout pane. Then, update the device default or individual phone load within

Cisco Unified Communications Manager, so that the phone upgrades after it is restarted.

Related Topics

Load the COP files to Cisco Unified Communications Manager, on page 31

Product Specific Configuration Layout fields, on page 52

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Maintenance

Cisco app software updates

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Maintenance

Cisco app software updates

CHAPTER 8

Troubleshooting

• General troubleshooting information, on page 173

• Details available on the phone, on page 174

• Problem report log bundles, on page 177

General troubleshooting information

General issues

The following table provides general troubleshooting information.

Table 110: General troubleshooting tips

SolutionProblem

Your phone has a proximity sensor at the top right. When this sensor is

blocked, the phone screen is black. The sensor is normally blocked by

the face when the earpiece is used to listen to a caller.

If you’re not in a call and you see the message: Close proximity detected.

The sensor may be covered with a finger or paper or something else that

blocks light. If there’s no apparent blockage, clean the area of the sensor.

You’re not in a call and the phone

goes black and displays the

message: Close proximity

detected.

The headset connector may be dirty. If available, blow canned air into

the connector to clear debris. Always point canned air orientation at

glancing angles away from your face and eyes and always wear safety

goggles or glasses when performing this procedure.

Do not use air compressors on the connectors, since they apply too much

force.

While using a standard headset,

you experience a scratchy or

intermittent signal.

Third party application interference can be eliminated by factory reset

and reregistration of a problematic phone. For more details about the

factory reset, see Restoring Factory Defaults in the Cisco Wireless Phone

840 and 860 Deployment Guide.

Third Party Application Conflicts

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Visual voicemail issues

The following table provides general troubleshooting information that is related to issues with Visual Voicemail.

Table 111: Visual voicemail troubleshooting tips

SolutionProblem

Validate that the:

• User enters the same Username as the Alias field

(including case) on the User’s Mailbox in the Cisco

Unity Connection voice messaging system.

• User uses the Web Application password, not the

Voicemail pin.

• Password Settings for the User’s Web Application

Password don't have the User Must Change

Password at Next Sign-In check box selected.

Unauthorized message appears in the Enter Unity

Web Credentials dialog box after the user enters

their credentials and selects the Login option.

Validate that the Cisco Unity Connection server’s

tomcat-trust certificate has been imported into the Cisco

Unified Communications Manager’s trust store and the

Tomcat service has been restarted since the import

occurred.

When the user navigates to the Voicemail tab of

the Cisco Phone app, a brief toast notification

appears, which states Voicemail connection

error. Unable to connect along with an error

message Voicemail Authentication failed!

Unable to connect to voicemail. Please

contact your administrator. Also, you know

that visual voicemail is not working on other

devices at the same site.

Visual voicemail is unable to connect to the Cisco Unity

Connection server. Investigate potential connectivity

issues between the user’s phone and the server.

Voicemail connection error. Unable to

connect. toast notification appears on the screen

when the user navigates to the Voicemail tab of

the Cisco Phone app.

Enable visual voicemail from the Phone Configuration

page in Cisco Unified Communications Manager. This

error appears only if visual voicemail was enabled

previously, and then disabled.

This feature has been disabled by your

administrator appears when the user navigates

to the Voicemail tab of the Cisco Phone app.

Details available on the phone

You can see some status and details about the phone in the Cisco apps.

This information helps you troubleshoot problems when you are in the same location as your user.

View phone information

The About phone setting displays information such as the Device name, Model & hardware, Android

version, Wi-Fi MAC address, Bluetooth address, and Build number.

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Troubleshooting

Details available on the phone

To access the Settings app from any screen, swipe down on the status bar at the top of the screen and tap the

Settings gear icon.

Note

You can also access the Settings app in the launcher screen. Swipe up to open the launcher.

Note

Procedure

Step 1 Access the Settings app.

Step 2 Tap About phone.

Access phone status and device information

The Cisco phone status and Device information menus provide information about the device and the

connections between the phone and the call control system.

Procedure

Step 1 Access the Cisco Phone app.

Step 2 Choose one of the following based on your phone's software version:

• For release 1.2(0), tap the Overflow menu.

• For release 1.3(0) or later, tap the Drawer menu.

Step 3 Tap Cisco phone status.

Step 4 Tap Device information.

Access the About option for a Cisco app

The About menu option provides information about the app itself, including the version number. You might

need to provide this information to the administrator from time to time.

Procedure

Step 1 Tap the desired app.

Step 2 Choose one of the following based on your phone's software version:

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Troubleshooting

Access phone status and device information

• For release 1.2(0), tap the Overflow menu.

• For release 1.3(0) or later, tap the Drawer menu.

Step 3 Tap About.

Exit and reenter the Smart Launcher on the phone

When troubleshooting issues on a phone with a Cisco Wireless Phone Configuration Management tool Smart

Launcher, you can exit the Smart Launcher to access settings and apps outside of the Smart Launcher.

Before you begin

Get the updated Local Phone Unlock Password. The default password to exit the Smart Launcher is **#.

Make sure to change this password so you can't exit the Smart Launcher and access more settings or apps.

Procedure

Step 1 To exit the launcher, tap the Overflow menu, then tap Exit Launcher, and enter the Local Phone Unlock

Password.

Step 2 To reenter the launcher, swipe up to access more apps, and tap the Smart Launcher app.

Note: You can also restart the phone to automatically open the Smart Launcher.

Capture a screenshot on the phone

When troubleshooting, it may be helpful to have a screenshot of the phone.

An alternate way to capture a screenshot on the phone is to press the Power and Volume down buttons at the

same time.

Note

Procedure

Step 1 Press and hold the Power button.

Step 2 Tap Screenshot.

A notification briefly pops to the foreground and then appears in the notification drawer.

Step 3 Tap the notification to Share, Edit, or Delete the screenshot.

Unless you delete a screenshot, you can also locate it in the Files app, if available.

Note

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Troubleshooting

Exit and reenter the Smart Launcher on the phone

Problem report log bundles

If a user experiences a problem with their phone, they may generate a problem report on the phone and send

you the log bundle, or you may need to generate a problem report or retrieve the log bundle yourself.

Generate a problem report and log bundle

You generate a problem report and log bundle in the phone.

It may take several minutes to generate the problem report and log bundle. When you tap Report Problem,

a notification pops to the foreground and then appears in the notification drawer. You know that the report is

complete when the phone vibrates twice and the notification disappears.

For release 1.9(0) or later, when you tap Report Problem, a screen appears and allows you to report a specific

issue type before a notification pops up.

For release 1.9(0) or later, the log bundle that is generated also includes a configuration .zip file which contains

the configuration for each application in .txt file format.

Note

Procedure

Step 1 Access the Cisco Phone app.

Step 2 Choose one of the following based on your phone's software version:

• For release 1.2(0), tap the Overflow menu.

• For release 1.3(0) or later, tap the Drawer menu.

Step 3 Choose one of the following based on your phone's software version:

• For release 1.2(0), select Settings > Phone information > Report problem.

• For release 1.3(0), tap Report problem.

• For release 1.9(0), tap Report problem.

Step 4 For release 1.9(0), perform the following actions:

a) Select one of the following issue types:

• Telephony call (dropper, other)

• Audio quality

• Battery

• Other

b) Enter the user comment. (Optional)

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Troubleshooting

Problem report log bundles

c) Select the date and time of the issue ocurred.

d) Tap Submit.

Retrieve problem report log bundles

Log bundles include the phone's MAC address, a timestamp, and the string LogBundle in the filename.

Before you begin

Get a detailed description and approximate time of the issue from the phone user.

To retrieve log bundles from the phone, you must first enable Web Access through the Cisco Unified

Communications Manager Vendor Specific Option.

To retrieve log bundles from a problem report upload URL server, you must first define the problem report

upload URL in the phone's Cisco Unified Communications Manager Vendor Specific Configuration Layout

fields.

The problem report upload URL server must support file uploads using php.

Note

Procedure

Choose one of these options:

• Download, or ask the user to download the log bundle from the phone web browser Device Logs tab.

The log bundles appear at the bottom of the page.

Note

• Locate the log bundle on the problem report upload URL server.

To locate the file, it may help to search by MAC address or the string LogBundle.

Note

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Troubleshooting

Retrieve problem report log bundles

APPENDIX A

Appendix

• InformaCast Advanced Notification Support, on page 179

• CTI-Controlled Support, on page 181

InformaCast Advanced Notification Support

Configure and Troubleshoot Informacast

In general, Cisco Wireless Phone 840 or 860 support multicast audio broadcasts, text notifications, and user

feedback to the InformaCast server using the XSI APIs. InformaCast can be configured to use HTTP or Cisco

Unified Communications Manager JTAPI interfaces to the Cisco Unified Communications Manager.

For more information about Configure and Troubleshoot Informacast, see Configure and Troubleshoot

Informacast

Unsupported InformaCast Features

Cisco Wireless Phone 840 or 860 currentlly doesnot support Push to Talk and Quick Page services. Phones

subscribed to these services will have no way to activate the service on the device. Cisco Wireless Phone 840

or 860 also does not support One Button Paging, where the QuickPage service is assigned to a Service URL

button in the device’s Phone Button Template. As the phone does not allow configuration of buttons in the

Cisco Unified Communications Manager.

Partially Supported InformaCast Features

Call Aware

Call Aware is primarily used to detect when a 911 emergency call has been dialed, which then triggers an

InformaCast broadcast. It can also be used to detect calls to numbers other than 911, monitor calls that have

been detected, and record those calls. For example, you could use it to trigger an InformaCast broadcast

whenever someone calls the Front Desk, and a supervisor could elect to monitor those calls for quality assurance

or record them for review later. Cisco Wireless Phone 840 or 860 does not support monitoring and recording

of calls.

Text and Audio Messages using Talk and Listen

InformaCast messages that contain both text and audio can be configured with the option to “Start a phone

call with any phones in a recipient group and allow everyone to speak in real time (Talk and Listen)”. When

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Cisco Wireless Phone 840 or 860 receives one of these messages, the “talk” and “exit” softkeys are not

displayed, so the Cisco Wireless Phone 840 or 860 can only listen to other phones that are transmitting audio.

Notes on InformaCast Features

Panic Button

Cisco Wireless Phone 840 or 860 have a red button which by default is configured to be the Emergency button

on the device. This function can also be mapped to other device buttons using the Buttons application. Using

the Emergency app, you can configure the phone to trigger an alarm or make an emergency call through the

CiscoPhone app when the user does either a long press, 2 short presses, or 2 short or one long press of the

configured Emergency button. By default, no actions are taken.

InformaCast’s panic button service can be used with or without the configuration of the Emergency app. In

the step where the Cisco IP Phone Service is configured on the Cisco Unified Communications Manager

(Create an InformaCast XML Service (singlewire.com)), the Cisco IP Phone Service created must be named

InformaCast (this is not case-sensitive), otherwise the device will not recognize it as a service configured

for the Panic button feature, and there will be no way for the user to activate it.

If the Emergency App is enabled, it continues to do what it currently does when the panic button is pressed.

If both InformaCast and the Emergency App are being used, the Emergency app should be configured to

trigger the alarm after one long press of the button, because if 2 presses are configured, the InformaCast service

will be triggered twice. The Red circular on-screen panic button press in the Emergency app will not trigger

the InformaCast panic button service.

Other Notes

If the phone is not in an active call, the Cisco Wireless Phone 840 or 860 displays a notification to the user

when it receives a broadcast message from InformaCast.

The user can choose to view or ignore the message and stop the multicast audio stream by touching the

corresponding button on the notification. If a broadcast contains audio only, this behavior differs from the

8821, which has no way of disabling the audio stream. If the phone is in a call, the multicast audio stream

will not be played unless the user elects to play it by clicking on the button in the notification, which will

place the existing call on hold.

If the phone is locked, the broadcast message is automatically displayed, and audio is played (if not in a call)

without any user interaction. The user still has the ability to stop the audio through the stop button on the

displayed message. If the user is in a call while the phone is locked, then ANSWER button in the notification

must be clicked to hear the broadcast.

Phone vibration settings set on the InformaCast Broadcast Parameters page are ignored by Cisco Wireless

Phone 840 or 860.

Cisco Wireless Phone 840 or 860 behaves as shown in the following table when multiple broadcasts are sent

by InformaCast, depending on the configuration of the Enable Message Blending check box on the InformaCast

Broadcast Parameters page:

Blending DisabledBlending EnabledPriority and Arrival Order

Switches from playing broadcast A

to playing broadcast B; once B is

Switches from playing broadcast A

to playing broadcast B; once B is

Lower priority broadcast (A)

followed by higher priority

broadcast (B). over, switches back to playing the

rest of A.

over, switches back to playing the

rest of A.

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Appendix

Blending DisabledBlending EnabledPriority and Arrival Order

Plays broadcast A in full, then

switches to playing the rest of B.

Plays A in full, ignores broadcast

Broadcast (A) followed by

broadcast (B) with the same

priority.

Plays broadcast A in full, then

switches to playing the rest of

broadcast B.

Plays broadcast A in full, then

switches to playing the rest of

broadcast B.

Higher priority broadcast (A)

followed by lower priority

broadcast (B).

CTI-Controlled Support

Need

InformaCast can use either HTTP or Cisco Unified Communications Manager JTAPI.

Using Cisco Unified Communications Manager JTAPI requires Cisco Unified Communications Manager to

say the device supports computer telephony integration (CTI).

The one key feature that is used by InformaCast is XSI object pass thru – see page 276 of the Cisco Unified

Communications Manager JTAPI developers guide:

XSI Object Pass Through Applications can pass XML objects through Cisco Unified Communications

Manager JTAPI and CTI interfaces to the phone. The XML object can contain display updates, softkey

update/enable/disable, and other types of updates on the phone that are available through Cisco IP Phone

Services features. This allows applications to access Cisco IP Phone Service capabilities through Cisco Unified

Communications Manager JTAPI and CTI interfaces without maintaining independent connections to the

phones.

Authentication and Mechanism Sending an HTTP POST request to the phone web server, which requires

the phone IP address, performs an object push. The web server parses the request, authorizes the request

through the HTTP that is returned to the Cisco Unified Communications Manager, runs the request, and returns

an XML response that indicates the success or failure of the request to the application. With XSI, the Cisco

IP Phone Services object gets sent directly to the phone by the Skinny Client Control Protocol (SCCP). The

phone does not authenticate the request, because the Cisco Unified Communications Manager JTAPI client

is trusted and does not require the phone IP address. For more information on actual XML contents, see the

Cisco IP Phone Services Application Development Notes.

Discussion

Cisco Wireless Phone 840 or 860 offers limited CTI support and customers can enable and test functionality

with Third-party Software that exercises the CTI, but their results maybe limited based on what exact

functionality is exercised by the Third-party Software.

SIP Signaling and CTI

The line messaging guide details the kinds of remotecc REFERs we can get from CTI.

The following requests are supported from Cisco Unified Communications Manager to the phone. Details are

in the CMCM 8.0 Line Messaging guide (see table on page 78) and CUCM 12 version of the guide on page

125.

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Appendix

CTI-Controlled Support

Currently supported in CiscoPhone

app

PurposeRemote cc request

NoTriggers endpoint to send an

INVITE to Cisco Unified CM. An

offhook NOTIFY may precede this

INVITE

initiatecallreq

NoUsed to resume a held dialog.holdretrievereq

YesUsed to send shared line privacy

setting to the endpoint

privacyreq

Yes (although we do not display

the message passed in this by the

CUCM – we use our own logic).

Looks like this was put in when we

did CUCM conferencing and is

used for call pickup Our code is

feature state specific and this could

come with no context.

Used to display a status message

on a phone UI

statuslineupdatereq

Yes – for call pickup. Initially we

also would get this with CUCM

conferencing, but we changed the

implementation method. Our code

is feature state specific and this

could come with no context.

Used to play a tone at the device.playtonereq

Yes, this is how devices learn

whether CFA is active when they

first register.

Used to send call forward all

settings to the endpoint for a

particular line

cfwdallupdate

Yes (new in 1.10 for supporting

XSI over JTAPI)

Cisco Unified CM uses Data

PassThrough Request to pass

subelements to features and CTI

applications

datapassthroughreq

NoThe Cisco Unified CM hold

reversion feature uses this request

to trigger the endpoint to invoke

hold reversion on the specified call

holdreversionreq

No – but will if we implement

silent monitoring

CTI applications use this to request

that a phone begin monitoring a call

on another phone.

monitorcallreq

NoCTI applications use this to request

that a phone simulate the user

pressing the DND softkey. This

toggles the phone DND state from

enabled to disabled or from

disabled to endabled

dndrequest

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Appendix

Currently supported in CiscoPhone

app

PurposeRemote cc request

NoCisco Unified CM uses this request

to convey DND status and DND

option settings when either setting

is modified by using the Cisco

Unified CM web administrative

interface

dndupdate

NoCTI uses this to request the phone

to update the Intercom speeddial

setting.

Linekeyupdate

NoCTI applications use this request to

initiate Intercom talkback for

establishing two-way media.

talkbackreq

No. This is only in the 12.5

document

Requests phone to dial the DTMF

digit

dialdtmfreq

Even if we do not support a particular request, we should still send an appropriate SIP response and a terminating

NOTIFY, if necessary.

Part of supporting CTI is also that the phone informs CUCM of various events via remotecc REFER messages.

See the table on page 120 of the 12.5 version of the document:

Currently supported in

CiscoPhone app

DescriptionFeatureRemotecc request

Yes, for CUCM

conferencing

Create a conferenceconferencesoftkeyeventmsg

Yes – note we use

parkmonitor, not park.

Parkmonitor is not listed

in the document.

Park a callparksoftkeyeventmsg

No. We use the NOTIFY

sent from CUCM. We

don’t support the phone

pressing the softkey to get

it.

List participants in a

conference

conflistsoftkeyeventmsg

NoRemove last participant

added to a conference

rmlastconfsoftkeyeventmsg

YesActivate immediate

diversion feature

idivertsoftkeyeventmsg

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Appendix

Currently supported in

CiscoPhone app

DescriptionFeatureRemotecc request

NoThe CallBack feature

allows you to receive

notification when a busy

extension is available to

receive calls. You can

activate Call Back for a

destination phone that is

within the same Unified

Communications Manager

cluster as your phone or

on a remote Private

Integrated Network

Exchange (PINX) over

QSIG trunks or

QSIG-enabled intercluster

trunks.

callbacksoftkeyeventmsg

NoQuality Reporting ToolQrtSoftkeyeventmsg

YesAllows a call to be locked

such that remote devices

can’t remotely resume a

held call.

SelectSoftkeyeventmsg

YesOpposite of SelectUnselectSoftkeyeventmsg

YesToggle privacy status for

all lines on the phone

PrivacySoftkeyeventmsg

NoThis is how the phone

sends line key presses to

the CUCM for features

that don’t have an

associated standard SIP

primitive in this release.

Document mentions

privacy, but we support

that through softkey press.

Linekeyeventmsg

NoSend XSI XML key

presses to CUCM features

and CTI applications

Datapassthrureq

For more information, see

jtapi - Cisco Developer

Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 14 and SUs

(upload-large-file.s3.us-east-2.amazonaws.com)

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Appendix