Promoting Good Telephone Service
Military telephones and voice facilities are authorized for
government ofcial use only and must be restricted to calls
essential to the accomplishment of the mission.
DIAL THE BASE OPERATOR FOR ASSISTANCE
Quality service from the base telephone system depends on
the proper usage by the subscribers, the following sugges-
tions are offered:
• Wait for the dial tone.
• Dial the number carefully.
• Identify yourself.
• Speak clearly.
• Keep conversation brief.
The base switchboard does not maintain commercial listings or
home telephone numbers for military personnel.
Call the base operator for duty numbers for EAFB military
personnel.
Report telephone trouble for base extensions to job control:
385-2666.
Defense Switched Network (DSN)
The Defense Switched Network (DSN) is the Defense Communi-
cation System (DCS) command and control information transfer
network. The DSN is not simply a replacement for automatic
voice network (AUTOVON).
In addition to providing familiar voice telecommunication
service for command, control and other elements that sup-
port command and control worldwide, DSN will provide data
and video services reecting the technological changes of the
information age.
Usage of DSN is limited to government ofcial business.
Transferring calls into or out of the DSN that incur a toll charge
is prohibited by AFI 33-111.
Trouble reporting – retain the circuit and report the trouble to
the base communications squadron, 385-2666, from another
phone if possible.
DIALING DSN – STATESIDE (ROUTINE PRECEDENCE)
•
Must be using a telephone with the proper CoR (Class of
Restriction).
• Dial 94 + the seven-digit DSN number.
DIALING DSN – OVERSEAS (ROUTINE PRECEDENCE)
• Dial the base operator – 0.
•
Must be using a telephone with the proper CoR (Class of
Restriction).
• Give the operator the DSN number information requested.
•
The operator will place the call if there is an available circuit.
DIALING COMMERCIAL – LOCAL
•
Must be using a telephone with the proper CoR (Class of
Restriction).
• Dial 99 + the seven-digit local telephone number.
DIALING COMMERCIAL –
STATESIDE LONG DISTANCE (FTS 2000)
•
FTS 2000 provides commercial long-distance voice and data
service to all federal agencies.
•
FTS 2000 is not to be used when DSN or toll-free (1-800)
access is available.
• FTS 2000 is for government ofcial business only.
• FTS 2000 operates only within the CONUS.
• To place a call using FTS 2000 contact your organization’s
telephone control ofcer (TCO) to locate a telephone with
this capability (proper CoR) and instructions for logging the
call on AF Form 1072 (Authorized Long Distance Call Log).
• Dial 98 + 1 + the area code + the seven-digit number.
DIALING COMMERCIAL – OVERSEAS LONG DISTANCE
•
Ofcial long-distance calls outside the CONUS (overseas)
must be placed by the base operator.
• Dial 0 and give the operator your name, grade, organization,
duty extension, certication that the call is ofcial, the country
and commercial telephone number.
•
The operator will place the call ONLY if there is no DSN access
available.
PERSONAL CALLS – LONG DISTANCE
• Credit card billing is the only accepted method for personal
long-distance calls. Dial your commercial carrier and follow
the instructions.
• Long-distance calls cannot be charged to base extensions.
• Collect calls (third party billing) will not be accepted by the
base operators.
MINIMIZE
•
Minimize is a condition imposed upon communica-
tions users to drastically curtail and control nonessential
communications.
• This may affect telephone, teletype and data facilities.
• Imposed minimize may be actual or a simulated emergency
exercise.
•
Minimize may be imposed on DOD, Air Force, major com-
mand, or given countries, state or areas as conditions
warrant.
Security
• The Ellsworth AFB telephone system is NOT secure.
• Do NOT discuss classied information over the telephone.
•
Personnel who make unauthorized disclosures of classied or
sensitive ofcial defense information during use of the tele-
phone are subject to disciplinary action by IAW AFI 10-1101.
• Reporting Service Complaints
•
Telephone operators are instructed to be uniformly courteous.
•
Do not admonish operators or engage them in idle
conversation.
•
Telephone operators are forbidden to receive service
complaints.
•
Report an operator’s outstanding service or failure to be
courteous and helpful to the chief operator at 385-4515
Monday through Friday.
• Telephone operators are not permitted to give their names,
however, if requested they will give their operator number.
Reporting Nuisance Calls
• Title 47 U.S.C. 223 covers nuisance calls in which the caller
uses abusive, threatening, lewd or indecent language with
the intent to offend, harass or harm.
• It is unlawful to knowingly allow anyone to use a telephone
under your control for the above purposes.
• Nuisance calls should be forwarded to the Security Forces
Squadron’s desk sergeant at 385-4001.
Request for Telephone Service
• Ofcial – Service will be requested by IAW AFI 33-103 – AF
Form 3215.
•
Unofficial – Service will be requested from QWest
Communications.
Telephone Features
The following instructions describe some of the features pro-
vided by the base telephone system and how to use them. Dial
385 2666 to request these features:
Three-way calling – allows you to add a third person to the
telephone conversation.
•
Press the hook switch – the call is now on hold, wait for
dial tone.
•
Dial the third person’s telephone number, wait for them to
answer.
• Press the hook switch – all parties are connected.
Transfer a call – allows you to transfer a call to another
extension.
•
Press the hook switch – call is now on hold, wait for dial tone.
•
Dial the extension to be transferred to, wait for them to answer.
• Announce the call.
• Hang up.
Call pickup group – allows you to answer another call in your
pickup group (not available on all phones).
• When another telephone rings in your ofce, lift the handset
of your telephone.
• Dial # 7 – this transfers the call to your telephone.
•
If the call does not transfer, that telephone is not in your
pickup group.
Automatic call back – allows you to be called back when a
busy base telephone number is available.
• Press the hook switch, wait for dial tone.
• Dial * 5, wait for dial tone.
• Dial the busy telephone number; if the line is still busy you
will hear three beeps.
•
When the busy telephone number is available your telephone
will ring.
• To cancel automatic call back, dial # 5; you will hear three
beeps.
Call forwarding – allows you to forward your calls to another
base telephone number (not available on all phones).
• Lift handset, wait for dial tone.
• Dial * 2, wait for dial tone.
•
Dial the telephone number you want your calls forwarded to;
you will hear three beeps.
•
To cancel call forwarding, dial # 2; you will hear three beeps.
Call waiting – allows you to answer another call on your
telephone, used when you are on the telephone and hear a
beep or beeps.
• To answer the call press the hook switch.
• To return to the original call press the hook switch again.
Responsibility of All Individuals
Telephone systems, telephones and all associated telephone
lines are government property and are not to be moved, tem-
porarily relocated or otherwise tampered with unless accom-
plished by an authorized communications technician. The
proper way to accomplish any telephone work is to contact
your telephone control ofcer.
18 U.S.C. 1362 Communication
Lines, Stations or Systems
Whoever willfully or maliciously injures or destroys or attempts will-
fully or maliciously to injure or destroy any of the works, property, or
material of any radio, telegraph, telephone or cable, line, station, or
system, or other means of communication, operated or controlled
by the United States, or used or intended to be used for military or
civil defense functions of the United States, whether constructed
or in process of construction, or willfully or maliciously interferes in
any way with the working or use of any such line, or system, or will-
fully or maliciously obstructs, hinders, or delays the transmission of
any communication over any such line, or system, shall be ned
under this title or imprisoned not more than 10 years, or both. In the
case of any works, property, or material, not operated or controlled
by the United States, this section shall not apply to any lawful
strike activity, or other lawful concerted activities for the purposes
of collective bargaining or other mutual aid and protection which
do not injure or destroy any line or system used or intended to be
used for the military or civil defense functions of the United States.
Chief Telephone Operator – EAFB ..................................................................................385-4515
Information – EAFB .................................................................................................................... 0
Federal Telecommunication System 2000 – FTS 2000 ............................................................. 98
Defense Switched Network – Routine – DSNR ......................................................................... 94
Defense Switched Network – Global – DSNG ........................................................................... 94
Operator – EAFB ........................................................................................................................ 0
Commander’s Net .........................................................................................................385-3800
Telephone Repair Service ..............................................................................................385-2666
2018
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www.ellsworth.af.mil
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GENERAL INFORMATION