FORWARD-LOOKING INFORMATION
This Annual Report on Form 10-K contains forward-looking statements within the meaning of Section 27A of the
Securities Act of 1933, as amended (“Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as
amended (“Exchange Act”). Words such as “expects,” “anticipates,” “aims,” “projects,” “intends,” “plans,”
“believes,” “estimates,” “seeks,” “assumes,” “may,” “should,” “could,” “would,” “foresees,” “forecasts,”
“predicts,” “targets,” “commitments,” variations of such words and similar expressions are intended to identify
such forward-looking statements, which may consist of, among other things, trend analyses and statements
regarding future events, future financial performance, anticipated growth, industry prospects, our business plans
and growth strategy, our commitments, goals, aims or aspirations regarding environmental, social and
governance matters, including climate change and diversity and inclusion, our strategies, expectations or plans
regarding our investments, including strategic investments or future acquisitions, our beliefs or expectations
regarding our competition, our intentions regarding use of future earnings or dividends, our expectations
regarding attrition rates, our expectations regarding the Restructuring Plan, including with respect to timing or
costs, our expectations regarding investing in human capital and technology or our beliefs or expectations
regarding working capital, capital expenditures, debt maintenance or commitments. These forward-looking
statements are based on current expectations, estimates and forecasts, as well as the beliefs and assumptions of
our management, and are subject to risks and uncertainties that are difficult to predict, including: the impact of,
and actions we may take in response to, the COVID-19 pandemic, related public health measures and resulting
economic downturn and market volatility; our ability to maintain security levels and service performance meeting
the expectations of our customers, and the resources and costs required to avoid unanticipated downtime and
prevent, detect and remediate performance degradation and security breaches; the expenses associated with our
data centers and third-party infrastructure providers; our ability to secure additional data center capacity; our
reliance on third-party hardware, software and platform providers; the effect of evolving domestic and foreign
government regulations, including those related to the provision of services on the Internet, those related to
accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export
controls; current and potential litigation involving us or our industry, including litigation involving acquired
entities such as Tableau Software, Inc. and Slack Technologies, Inc., and the resolution or settlement thereof;
regulatory developments and regulatory investigations involving us or affecting our industry; our ability to
successfully introduce new services and product features, including any efforts to expand our services; the success
of our strategy of acquiring or making investments in complementary businesses, joint ventures, services,
technologies and intellectual property rights; our ability to complete, on a timely basis or at all, announced
transactions; our ability to realize the benefits from acquisitions, strategic partnerships, joint ventures and
investments, and successfully integrate acquired businesses and technologies; our ability to compete in the
markets in which we participate; the success of our business strategy and our plan to build our business, including
our strategy to be a leading provider of enterprise cloud computing applications and platforms; our ability to
execute our business plans; our ability to continue to grow unearned revenue and remaining performance
obligation; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our
sales cycles; our ability to limit customer attrition and costs related to those efforts; the success of our
international expansion strategy; the demands on our personnel and infrastructure resulting from significant
growth in our customer base and operations, including as a result of acquisitions; our ability to preserve our
workplace culture, including as a result of our decisions regarding our current and future office environments or
work-from-home policies; our dependency on the development and maintenance of the infrastructure of the
Internet; our real estate and office facilities strategy and related costs and uncertainties; fluctuations in, and our
ability to predict, our operating results and cash flows; the variability in our results arising from the accounting
for term license revenue products; the performance and fluctuations in the fair value of our investments in
complementary businesses through our strategic investment portfolio; the impact of future gains or losses from
our strategic investment portfolio, including gains or losses from overall market conditions that may affect the
publicly traded companies within our strategic investment portfolio; our ability to protect our intellectual property
rights; our ability to maintain and enhance our brands; the impact of foreign currency exchange rate and interest
rate fluctuations on our results; the valuation of our deferred tax assets and the release of related valuation
allowances; the potential availability of additional tax assets in the future; the impact of new accounting
pronouncements and tax laws; uncertainties affecting our ability to estimate our tax rate; uncertainties regarding
our tax obligations in connection with potential jurisdictional transfers of intellectual property, including the tax
rate, the timing of the transfer and the value of such transferred intellectual property; uncertainties regarding the
effect of general economic, business and market conditions, including inflationary pressures, general economic
downturn or recession, market volatility, increasing interest rates and changes in monetary policy; the impact of
geopolitical events, including the recent conflict in Europe; uncertainties regarding the impact of expensing stock
options and other equity awards; the sufficiency of our capital resources; our ability to execute our Share
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