Reasonable Care
An Informed
Compliance Publication
September 2017
U.S. Customs & Border Protection 2
NOTICE:
This publication is intended to provide guidance and information to the trade community.
It reflects the position on or interpretation of the applicable laws or regulations by U.S.
Customs and Border Protection (CBP) as of the date of publication, which is shown on
the front cover. It does not in any way replace or supersede those laws or regulations.
Only the latest official version of the laws or regulations is authoritative.
Publication History
First Published January 1998
Revised February 2004
Revised September 2017
PRINTING NOTE:
This publication was designed for electronic distribution via the CBP website
(https://www.cbp.gov) and is being distributed in a variety of formats. It was originally
set up in Microsoft Word97
®
. Pagination and margins in downloaded versions may vary
depending upon which word processor or printer you use. If you wish to maintain the
original settings, you may wish to download the .pdf version, which can then be printed
using the freely available Adobe Acrobat Reader
®
.
U.S. Customs & Border Protection 3
PREFACE
On December 8, 1993, Title VI of the North American Free Trade Agreement
Implementation Act (Pub. L. 103-182, 107 Stat. 2057), also known as the Customs
Modernization or “Mod” Act, became effective. These provisions amended many
sections of the Tariff Act of 1930 and related laws.
Two new concepts that emerged from the Mod Act are informed compliance and
shared responsibility,” which are premised on the idea that in order to maximize
voluntary compliance with laws and regulations of CBP, the trade community needs to
be clearly and completely informed of its legal obligations. Accordingly, the Mod Act
imposes a greater obligation on CBP to provide the public with improved information
concerning the trade community's rights and responsibilities under CBP regulations and
related laws. In addition, both the trade and CBP share responsibility for carrying out
these requirements. For example, under Section 484 of the Tariff Act, as amended (19
U.S.C. § 1484), the importer of record is responsible for using reasonable care to enter,
classify and determine the value of imported merchandise and to provide any other
information necessary to enable CBP to properly assess duties, collect accurate
statistics, and determine whether other applicable legal requirements, if any, have been
met. CBP is then responsible for fixing the final classification and value of the
merchandise. An importer of record’s failure to exercise reasonable care could delay
release of the merchandise and, in some cases, could result in the imposition of
penalties or, in certain instances, referral for criminal enforcement.
The Office of Trade, Regulations and Rulings (RR) has been given a major role in
meeting the informed compliance responsibilities of CBP. In order to provide information
to the public, CBP has issued a series of informed compliance publications, on new or
revised requirements, regulations or procedures, and a variety of classification and
valuation issues.
This publication, prepared by the Border Security and Trade Compliance Division, RR,
is entitled Reasonable Care. It provides guidance on the use of reasonable care in
entering merchandise. It is part of a series of informed compliance publications advising
the public of CBP regulations and procedures. We sincerely hope that this material,
together with seminars and increased access to rulings of CBP, will help the trade
community to improve voluntary compliance with customs laws and to understand the
relevant administrative processes.
The material in this publication is provided for general information purposes only.
Because many complicated factors can be involved in customs issues, an importer may
wish to obtain a ruling under the CBP Regulations, 19 C.F.R. Part 177, or to obtain
advice from an expert who specializes in customs matters, for example, a licensed
customs broker, attorney or a customs consultant.
U.S. Customs & Border Protection 4
Comments and suggestions are welcomed and should be addressed to the Executive
Director, Regulations and Rulings, Office of Trade, U.S. Customs and Border
Protection, 90 K Street, NE, 10
th
Floor, Washington, D.C. 20229-1177.
Alice A. Kipel
Executive Director, Regulations and Rulings
Office of Trade
U.S. Customs & Border Protection 5
INTRODUCTION ........................................................................................ 7
GENERAL QUESTIONS FOR ALL TRANSACTIONS: .............................. 8
QUESTIONS ARRANGED BY TOPIC: ...................................................... 8
Merchandise Description & Tariff Classification ........................................................... 8
Valuation .................................................................................................................... 10
Country of Origin/Marking/Quota ................................................................................ 11
Intellectual Property Rights ........................................................................................ 13
Forced Labor…………………………………………………………………………………14
Miscellaneous Questions ........................................................................................... 15
ADDITIONAL INFORMATION .................................................................. 17
The Internet ................................................................................................................ 17
CBP Regulations ........................................................................................................ 17
Customs Bulletin ........................................................................................................ 17
Importing Into the United States ................................................................................. 18
Informed Compliance Publications ............................................................................. 18
Value Publications ...................................................................................................... 18
“Your Comments are Important” ................................................................................. 19
U.S. Customs & Border Protection 6
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U.S. Customs & Border Protection 7
REASONABLE CARE
INTRODUCTION
One of the most significant effects of the Mod Act is the establishment of the clear
requirement that parties exercise reasonable care in importing into the United States.
Section 484 of the Tariff Act, as amended, requires an importer of record to use
reasonable care to make entry by filing such information as is necessary to enable CBP
to determine whether the merchandise may be released from CBP custody, and using
reasonable care, complete the entry by submitting with CBP the declared value,
classification and rate of duty and such other documentation or information as is
necessary to enable CBP to properly assess duties, collect accurate statistics, and
determine whether any other applicable requirement of law is met. CBP notes that
requirements related to information and documents apply to electronic records, as well
as to hard copy records. Despite the seemingly simple connotation of the term
reasonable care, this explicit responsibility defies easy explanation. The facts and
circumstances surrounding every import transaction differfrom the experience of the
importer to the nature of the imported articles. Consequently, neither CBP nor the
importing community can develop a foolproof reasonable care checklist which would
cover every import transaction. On the other hand, in keeping with the Mod Act’s theme
of informed compliance, CBP would like to take this opportunity to recommend that the
importing community examine the list of questions below. In CBP’s view, the list of
questions may prompt or suggest a program, framework or methodology which
importers may find useful in avoiding compliance problems and meeting reasonable
care responsibilities.
Obviously, the questions below cannot be exhaustive or encyclopedicordinarily, every
import transaction is different. For the same reason, it cannot be overemphasized that,
although the following information is provided to promote enhanced compliance with the
customs laws and regulations, it has no legal, binding or precedential effect on CBP or
the importing community. Rather, it is an attempt to educate, inform and provide
guidance to the importing community. Consequently, CBP believes that the following
information may be helpful to the importing community and hopes that this document
will facilitate and encourage importers to develop their own unique compliance
measurement plans, reliable procedures and reasonable care programs.
As a final reminder, it should be noted that to further assist the importing community,
CBP issues rulings and informed compliance publications on a variety of technical
subjects and processes. It is strongly recommended that importers always make sure
that they are using the latest versions of these publications.
U.S. Customs & Border Protection 8
ASKING AND ANSWERING THE FOLLOWING QUESTIONS MAY BE
HELPFUL IN ASSISTING IMPORTERS IN THE EXERCISE OF
REASONABLE CARE:
GENERAL QUESTIONS FOR ALL TRANSACTIONS:
1. Do you have access to the CBP Regulations (Title 19 of the Code of Federal
Regulations), the Harmonized Tariff Schedule of the United States (HTS), and the U.S.
Government Printing Office (GPO) publication Customs Bulletin and Decisions? Do you
have access to the CBP website, Customs Rulings Online Search Service (CROSS), or
other research service to permit you to establish reliable procedures and facilitate
compliance with customs laws and regulations?
2. Has a responsible and knowledgeable individual within your organization reviewed
the customs documentation prepared by you or your expert to ensure that it is full,
complete and accurate? If that documentation was prepared outside your own
organization, do you have a reliable system in place to ensure that you receive copies
of the information as submitted to CBP; that it is reviewed for accuracy; and that CBP is
timely apprised of any needed corrections?
3. If you use an expert to assist you in complying with customs requirements, have you
discussed your importations in advance with that person and have you provided that
person with full, complete and accurate information about the import transactions? Do
you follow the advice received from your expert and keep a written record of that
advice?
4. Do you have a customs compliance program and procedures in place to ensure that
your entries are submitted correctly? Are they accessible to all employees who are
involved in the importation process?
5. Are identical transactions or merchandise handled differently at different ports or
within the same Center of Excellence and Expertise? If so, have you brought this to the
attention of the appropriate CBP officials?
QUESTIONS ARRANGED BY TOPIC:
Merchandise Description & Tariff Classification
Basic Question: Do you know or have you established a reliable procedure or program
to ensure that you know what you ordered, where it was made, how it was made and
what it is made of?
1. Have you provided or established reliable procedures to ensure you provide a
complete and accurate description of your merchandise to CBP in accordance with 19
U.S. Customs & Border Protection 9
U.S.C. § 1481? (Also, see 19 C.F.R. § 141.87 and 19 C.F.R. § 141.89 for special
merchandise description requirements.)
2. Have you provided or established reliable procedures to ensure you provide a correct
tariff classification of your merchandise to CBP in accordance with 19 U.S.C. § 1484?
Information regarding tariff classification can be found in the CBP Informed Compliance
Publication: "What Every Member of the Trade Community Should Know About: Tariff
Classification".
3. Have you obtained a "ruling" from CBP regarding the description of the merchandise
or its tariff classification (see 19 C.F.R. Part 177), and if so, have you established
reliable procedures to ensure that you have followed the ruling and brought it to CBP’s
attention? Ruling requests may be submitted electronically by accessing the eRulings
template. However, if you cannot meet the requirements for submitting an electronic
ruling request, you can still submit a request for a binding ruling by mail to:
Director, National Commodity Specialist Division
U.S. Customs and Border Protection
Attn: CIE/Ruling Request
201 Varick Street, Suite 501
New York, NY 10014
4. Where merchandise description or tariff classification information is not immediately
available, have you established a reliable procedure for obtaining and providing that
information, and is the procedure being followed?
5. Have you consulted the HTS, CBP's informed compliance publications, court cases
and/or CBP’s rulings on CROSS to assist you in describing and classifying the
merchandise?
6. Have you consulted with a customs "expert" (e.g., an attorney, licensed customs
broker, or a customs consultant) to assist in the description and/or classification of the
merchandise?
7. If you are claiming a conditionally free or special tariff classification/provision for your
merchandise (e.g., Generalized System of Preferences (GSP), North American Free
Trade Agreement (NAFTA), heading 9802, etc.), how have you verified that the
merchandise qualifies for such status? Have you obtained or developed reliable
procedures to obtain any required or necessary documentation to support the claim?
For example, if making a NAFTA preference claim, do you already have the required
origin information in your possession?
8. Is the nature of your merchandise such that a laboratory analysis or other specialized
procedure is suggested to assist in proper description and classification?
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9. Have you developed a reliable program or procedure to maintain and produce any
required customs entry documentation and supporting information?
Valuation
Basic Questions: Do you know or have you established reliable procedures to know the
price actually paid or payable for your merchandise? Do you know the terms of sale
(i.e., Incoterms® such as Ex Works (EXW), Free on Board (FOB), or Cost Insurance
and Freight (CIF); whether there will be rebates, tie-ins, indirect costs, additional
payments; whether assists were provided, commissions or royalties paid? Are amounts
actual or estimated? Are you and the seller related parties?
1. Have you provided or established reliable procedures to provide CBP with a proper
declared value for your merchandise in accordance with 19 U.S.C. § 1484 and 19
U.S.C. § 1401a?
2. Have you obtained a "ruling" from CBP regarding the valuation of the merchandise
(see 19 C.F.R. Part 177), and if so, have you established reliable procedures to ensure
that you have followed the ruling and brought it to CBP’s attention? Valuation ruling
requests should be mailed to:
U.S. Customs and Border Protection
Office of Trade
Regulations and Rulings
Valuation and Special Programs Branch
90 K Street, NE, 10th Floor
Washington, DC 20229-1177
3. Have you consulted the CBP valuation laws and regulations, Customs Valuation
Encyclopedia, CBP's informed compliance publications, court cases and CBP’s rulings
on CROSS to assist you in valuing merchandise?
4. Have you consulted with a customs "expert" (e.g., attorney, licensed customs broker,
customs consultant) to assist in the valuation of the merchandise?
5. Do you have a complete set of documents from the import transaction ready for CBP
review, including purchase orders, invoices, sales agreements, shipping documents,
and proof of payment?
6. If you purchased the merchandise from a "related" seller, have you established
procedures to ensure that you have reported that fact upon entry and taken measures
or established reliable procedures to ensure that value reported to CBP meets one of
the "related party" tests? See 19 U.S.C. § 1401a(b)(2)(B); 19 C.F.R § 152.103(l).
U.S. Customs & Border Protection 11
7. If there is no bona fide sale for exportation to the United States between the buyer
and the seller, have you considered the other valuation methods in the order specified
in 19 U.S.C. § 1401a(a)?
8. If deductive value is used as the method of appraisement of the imported
merchandise, do you have information concerning the subsequent sales in the United
States of the merchandise being appraised, identical or similar merchandise, as well as
the enumerated deductions under 19 U.S.C. § 1401a(d)?
9. If computed value is used as the method of appraisement of the imported
merchandise, do you have information concerning the various elements of this method
of appraisement under 19 U.S.C. § 1401a(e) including the material and processing
costs incurred in the production of the merchandise, profit and general expenses, the
value of any assists, and packing costs?
10. Have you taken measures or established reliable procedures to ensure that all of
the legally required costs or payments associated with the imported merchandise have
been reported to CBP (e.g., assists, all commissions, indirect payments or rebates,
royalties, proceeds, etc.)?
11. If you are declaring a value based on a transaction in which you were/are not the
buyer, have you substantiated that the transaction is a bona fide sale at arm’s length
and that the merchandise was clearly destined to the United States at the time of sale?
12. If you are claiming a conditionally free or special tariff classification/provision for
your merchandise (e.g., GSP, heading 9802, NAFTA, etc.), have you established a
reliable system or program to ensure that you reported the required value information
and obtained any required or necessary documentation to support the claim?
13. Have you established a reliable program or procedure to produce any required entry
documentation and supporting information?
Country of Origin/Marking/Quota
Basic Question: Have you taken reliable measures to ascertain the correct country of
origin for the imported merchandise?
1. Have you established reliable procedures to ensure that you report the correct
country of origin on customs entry documents? The country of origin reporting
regulations include, but are not limited to, 19 C.F.R. Part 134, Subparts B and E.
Additional information regarding country of origin marking requirements may be found in
the CBP Publication, “What Every Member of the Trade Community Needs to Know
About: U.S. Rules of Origin Preferential and Non-Preferential Rules of Origin”.
2. Have you established reliable procedures to verify or ensure that the merchandise is
properly marked upon entry with the correct country of origin (if required) in accordance
U.S. Customs & Border Protection 12
with 19 U.S.C. § 1304 and any other applicable special marking requirement (watches,
gold, textile labeling, etc.)? Information regarding special marking requirements may be
found in CBP's informed compliance publications.
3. Have you obtained a "ruling" from CBP regarding the proper marking and country of
origin of the merchandise (see 19 C.F.R. Part 177), and if so, have you established
reliable procedures to ensure that you followed the ruling and brought it to CBP’s
attention? Ruling requests may be submitted electronically by accessing the eRulings
template. However, if you cannot meet the requirements for submitting an electronic
ruling request, you can still submit a request for a binding ruling by mail to:
Director, National Commodity Specialist Division
U.S. Customs and Border Protection
Attn: CIE/Ruling Request
201 Varick Street, Suite 501
New York, NY 10014
4. Have you consulted with a customs "expert" (e.g., an attorney, licensed customs
broker, or a customs consultant) regarding the correct country of origin/proper marking
of your merchandise?
5. Have you taken reliable and adequate measures to communicate customs country of
origin marking requirements to your foreign supplier prior to importation of your
merchandise?
6. If you are claiming a change in the origin of the merchandise or claiming that the
goods are of U.S. origin, have you taken required measures to substantiate your claim
(e.g., do you have U.S. milling certificates or manufacturer's affidavits attesting to the
production in the United States)?
7. If you are importing textiles or apparel, have you developed reliable procedures to
ensure that you have ascertained the correct country of origin in accordance with 19
U.S.C. § 3592 (Section 334, Pub. Law 103-465) and assured yourself that no illegal
transshipment or false or fraudulent practices were involved?
8. Do you know how your goods are made, from raw materials to finished goods, by
whom and where?
9. Have you checked the CBP Quota Enforcement and Administration website, as well
as its link to the CBP publication: “Are my goods subject to Quota?”.
10. Have you established reliable procedures to check Commodity Status Reports and
Tariff Preference Levels and/or the quota bulletins issued by CBP to determine if your
goods are subject to a quantitative restriction (either a tariff rate quota or a tariff
preference level) and whether the limit has been filled?
U.S. Customs & Border Protection 13
11. Have you taken reliable measures to ensure whether your goods are subject to
visa(s) and/or licenses, permits or certificates (LPCs)? If so, have you obtained the
appropriate visa(s) and/or LPCs? See https://www.cbp.gov/trade/ace/features/quota-
ace.
12. In the case of textile articles, have you prepared or developed a reliable program to
accurately construct the Manufacturer’s Identification (MID) codes for all shipments of
textile and textile products listed in 19 C.F.R. § 102.21(b)(5)?
13. Have you established a reliable document maintenance program or procedure to
ensure you can produce any required entry documentation and supporting information,
including any required certificates of origin or certifications?
Intellectual Property Rights
Basic Question: Have you determined or established a reliable procedure to permit you
to determine whether your merchandise or its packaging bears or uses any trademarks
or copyrighted matter or is patented and, if so, that you have a legal right to import
those items into, and/or use those items in, the United States?
1. If you are importing goods or packaging bearing a trademark registered in the United
States, have you checked or established a reliable procedure to ensure that it is
genuine and not restricted from importation under the gray-market or parallel import
requirements of U.S. law (see 19 C.F.R. § 133.21), or that you have permission from
the trademark holder to import such merchandise?
2. If you are importing goods or packaging which consist of, or contain registered
copyrighted material, have you checked or established a reliable procedure to ensure
that it is authorized and genuine? If you are importing sound recordings of live
performances, were the recordings authorized?
3. If you are importing goods that have been refurbished or remanufactured, do you
have documentation detailing the remanufacturing process?
4. Have you checked or developed a reliable procedure to see if your merchandise is
subject to a U.S. International Trade Commission or court ordered exclusion order?
5. Have you established a reliable procedure to ensure that you maintain and can
produce any required entry documentation and supporting information?
U.S. Customs & Border Protection 14
Forced Labor
Basic question: Have you taken reliable measures to ensure imported goods are not
produced wholly or in part with convict labor, forced labor, and/or indentured labor
(including forced or indentured child labor)?
1. Have you established reliable procedures to ensure you are not importing goods in
violation of 19 U.S.C. § 1307 and 19 C.F.R. §§ 12.42-12.44?
2. Do you know how your goods are made, from raw materials to finished goods, by
whom, where, and under what labor conditions?
3. Have you reviewed CBP’s "Forced Labor" webpage, which includes a list of active
withhold release orders and findings, as well as forced labor fact sheets?
4. Have you reviewed the Department of Labor’s "List of Goods Produced by Child
Labor or Forced Labor" to familiarize yourself with at-risk country and commodity
combinations?
5. Have you obtained a "ruling" from CBP regarding the admissibility of your goods
under 19 U.S.C. § 1307 (see 19 C.F.R. Part 177), and if so, have you established
reliable procedures to ensure that you followed the ruling and brought it to CBP’s
attention?
6. Have you established a reliable procedure of conducting periodic internal audits to
check for forced labor in your supply chain?
7. Have you established a reliable procedure of having a third-party auditor familiar with
evaluating forced labor risks conduct periodic, unannounced audits of your supply chain
for forced labor?
8. Have you reviewed the International Labour Organization’s “Indicators of Forced
Labour” booklet?
9. Do you vet new suppliers/vendors for forced labor risks through questionnaires or
some other means?
10. Do your contracts with suppliers include terms that prohibit the use of forced labor, a
time frame by which to take corrective action if forced labor is identified, and the
consequences if corrective action is not taken, such as the termination of the
contractual relationship?
11. Do you have a comprehensive and transparent social compliance system in place?
Have you reviewed the Department of Labor’s “Comply Chain” webpage?
U.S. Customs & Border Protection 15
12. Have you developed a reliable program or procedure to maintain and produce any
required customs entry documentation and supporting information?
Miscellaneous Questions
1. Have you taken measures or developed reliable procedures to ensure that your
merchandise complies with other agency requirements (e.g., FDA, EPA/DOT, CPSC,
FTC, Agriculture, etc.) prior to or upon entry, including the procurement of any
necessary licenses or permits?
2. Have you taken measures or developed reliable procedures to check to see if your
goods are subject to a Commerce Department antidumping or countervailing duty
investigation or determination, and if so, have you complied or developed reliable
procedures to ensure compliance with customs reporting requirements upon entry (e.g.,
19 C.F.R. § 141.61)?
3. Is your merchandise subject to quota and/or visa requirements, and if so, have you
provided or developed a reliable procedure to provide a correct visa or other document
for the goods upon entry?
4. Have you taken reliable measures to ensure and verify that you are submitting the
correct type of CBP entry (e.g., TIB, T&E, consumption entry, antidumping or
countervailing duty entry, mail entry, etc.)?
5. Have you established that you have the right to make entry?
U.S. Customs & Border Protection 16
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U.S. Customs & Border Protection 17
ADDITIONAL INFORMATION
The Internet
The home page of CBP on the internet provides the trade community with current,
relevant information regarding CBP operations and items of special interest. The site
posts informationwhich includes proposed regulations, news releases, publications
and notices, etc.that can be searched, read online, printed or downloaded to your
personal computer. The website was established as a trade-friendly mechanism to
assist the importing and exporting community. The website also links to the home pages
of many other agencies whose importing or exporting regulations CBP helps to enforce.
The website also contains a wealth of information of interest to a broader public than the
trade community. For instance, the “Know Before You Go” publication and traveler
awareness campaign are designed to help educate international travelers.
The web address of U.S. Customs and Border Protection is http://www.cbp.gov.
CBP Regulations
The current edition of CBP Regulations of the United States is a loose-leaf, subscription
publication available from the Superintendent of Documents, U.S. Government Printing
Office, via the internet, phone, fax, postal mail, or email. Internet:
http://bookstore.gpo.gov. Phone: DC Metro Area: (202) 512-1800, Toll-Free: (866) 512-
1800, Monday through Friday, 8 a.m. 4:30 p.m. EST, Fax: (202) 512-2104. Mail: U.S.
Government Printing Office, P.O. Box 979050, St. Louis, MO 63197-9000. Email:
[email protected]. A bound edition of Title 19, Code of Federal Regulations, is
also available for sale from the same address. All proposed and final regulations are
published in the Federal Register, which is published daily by the Office of the Federal
Register, National Archives and Records Administration, and distributed by the
Superintendent of Documents. Information about online access to the Federal Register
may be obtained by calling (202) 512-1530 between 8 a.m. and 4:30 p.m. EST. The
Federal Register is available online at https://www.ecfr.gov/. These notices are also
published in the weekly Customs Bulletin described below.
Customs Bulletin
The Customs Bulletin and Decisions (Customs Bulletin) is a weekly publication that
contains decisions, rulings, regulatory proposals, notices and other information of
interest to the trade community. It also contains decisions issued by the U.S. Court of
International Trade, as well as customs-related decisions of the U.S. Court of Appeals
for the Federal Circuit. The Customs Bulletin is available online at
https://www.cbp.gov/document/bulletins.
U.S. Customs & Border Protection 18
Importing Into the United States
This publication provides an overview of the importing process and contains general
information about import requirements. The current edition of Importing Into the
United States contains material explaining the requirements of the Mod Act. The Mod
Act fundamentally altered the relationship between importers and CBP by shifting to the
importer the legal responsibility for declaring the value, classification, and rate of duty
applicable to entered merchandise.
The current edition contains a section entitled "Informed Compliance." A key component
of informed compliance is the shared responsibility between CBP and the import
community, wherein CBP communicates its requirements to the importer, and the
importer, in turn, uses reasonable care to assure that CBP is provided accurate and
timely data pertaining to the importation.
Single copies may be obtained from local offices of CBP, or from the Office of Public
Affairs, U.S. Customs and Border Protection, 1300 Pennsylvania Avenue NW,
Washington, DC 20229. An online version is available at the CBP website.
Informed Compliance Publications
CBP has prepared a number of Informed Compliance publications in the What Every
Member of the Trade Community Should Know About:…” series. Check the website
http://www.cbp.gov for current publications.
Value Publications
Customs Valuation Encyclopedia (with updates) is comprised of relevant statutory
provisions, CBP Regulations implementing the statute, portions of the Customs
Valuation Code, judicial precedent, and administrative rulings involving application of
valuation law. This publication may also be found online.
The information provided in this publication is for general information
purposes only. Recognizing that many complicated factors may be
involved in customs issues, an importer may wish to obtain a ruling under
CBP Regulations, 19 C.F.R. Part 177, or obtain advice from an expert
(such as a licensed customs broker, an attorney or a customs consultant)
who specializes in customs matters. Reliance solely on the general
information in this pamphlet may not be considered reasonable care.
Additional information may also be obtained from CBP’s ports of entry. Please consult
the CBP website for an office near you. Contact information for ports of entry can also
be found on the internet at www.cbp.gov/contact/ports.
U.S. Customs & Border Protection 19
“Your Comments are Important”
The Small Business and Regulatory Enforcement Ombudsman and 10 regional
Fairness Boards were established to receive comments from small businesses about
Federal agency enforcement activities and rate each agency’s responsiveness to small
business. If you wish to comment on the enforcement actions of U.S. Customs and
Border Protection, call 1-888-REG-FAIR (1-888-734-3247).
REPORT SMUGGLING: 1-800-BE-ALERT
Visit our website: http://www.cbp.gov