GENERAL INFORMATION
1. PREPARATION OF BILLS
A. Separate bills into the following groups:
1. Physician’s Bills 3. Drug Bills or Prescriptions 4. Durable Medical 5. Ambulance Bills 7. Physical Therapy &
2. Hospital Bills Drug Claim Forms Equipment Bills 6. Nurse’s Bills Speech Therapy Bills
8. Other Bills
You should submit your bills in a timely manner. To speed the processing of your claim, all bills must be itemized and attached to the
claim form. ALL items on the claim form must be completed to insure proper payment.
NOTE: CANCELLED CHECKS, PAYMENT RECEIPTS, OR BALANCE FORWARD BILLS ARE NOT ACCEPTABLE.
HOW TO FILE A CLAIM
B. Check the bills for the following information:
1. Physician’s Bills - (Must be submitted
on physician’s Statement of Accounts
or AMA approved uniform claim form
showing physician’s social security
number or employer tax identification
number.)
a. Full name of patient
b. Date(s) of service
c. Full description of the type of
procedures, medical services
or supplies furnished for each
date
d. Amount charged for each service
e. Diagnosis
2. Hospital Bills
a. Itemized statement from hospital,
which must include diagnosis
3. Drug Bills -
a. Full name of patient
b . Date(s) of purchase
c. Prescription number
d. Amount charged for each
prescription
e. Name of drugs and diagnosis
4. Durable Medical Equipment Bills -
(Bill must include an invoice from
the supplying firm.) NOTE: On
purchase of equipment, you must
receive prior approval to be eligible
for payment.
a. Full name of patient
b. Date(s) of services
c. Description of items
d. Charge for each item
e. Must have supporting
statement from physician.
5. Ambulance Bills - (Bills must be on
ambulance firm’s letterhead.)
a. Full name of patient
b. Mileage of trip
c. Charges per mile
d. Points of departure and mileage
e. Description of other services
(i.e., oxygen, equipment, etc.)
f. Charge for each service
g. Total amount charged
6. Nurse’s Bills - (Must have signature
and registration or license number
of R.N. or L.P.N.)
a. Full name of patient
b. Professional status (i.e., R.N. or
L.P.N., etc.) of each service
c. Beginning and ending dates of
the nursing service
d. Time & number of hours worked
e. Charge for nursing service
f. Nurse’s name
7. Physical Therapy and Speech
Therapy Bills - (Must be on
therapist’s stationery.)
a. Full name of patient
b. Date(s) of service
c. Charge for each service
d. Name of licensed therapist
e. Must have appropriate evaluation
forms submitted with bills
8. Other Bills - (Must include an invoice
from the person or organization who
provided the services.)
a. Name of the person or
organization who provided
the services
b. Full name of patient
c. Date the service was provided
d. Description of services
e. Charge for each service
2. PREPARATION OF CLAIM FORM
A. Patient Information (things to remember)
1. Enter FULL name of patient; patient’s date of birth (month, day and year), and be sure to check the relationship to block.
B. Employee Information (things to remember)
1. You must enter FULL first and last name, middle initial.
2. You must enter the correct and complete Member Identification number before this claim can be processed.
3. You must enter the correct and complete address for mailing of payment.