TRANSACTIONS
an iPOS Company
16
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
TRANSACTIONS
SALE TRANSACTIONS
This section describes the steps necessary to complete a Credit or Debit card sale. Please note that if additional transaction
prompts are enabled they will present themselves in the ow of the transaction, for example: If Clerk ID is enabled then you
will also be prompted to enter the Clerk ID during the transaction. Sale transactions demonstrated in this section are the
following:
• EMV Credit Sale • Credit Swiped • Credit Manual Entry
• Credit AVS • Credit with Card Code • Debit Sale
• Cash Sale • Multi-Merchant Sale
When Signature Capture is enabled you will be prompted to request a signature on the screen.
CREDIT CARD SALE: EMV CHIP CARD (SIGNATURE)
Use the chart below to process a credit card sale when the credit card is inserted at the point of sale.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2
Press SALE icon to reach SALE entry screen. See
diagram>
3 Enter the SALE amount and press OK. See diagram>
4
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually. Tap
(contactless only) or insert chip card. See diagram>
1
3
2
4
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
11:07 PM
CREDIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
CREDIT Sale
17
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
CREDIT CARD SALE: EMV CHIP CARD (SIGNATURE) continued
STEP ACTION TOUCH SCREEN DISPLAY
5
The sale will be processed and the transaction will be
declined or approved. See diagram>
6
A prompt will then appear asking for your customer’s
signature. Once signed, press OK. See diagram>
7
Sales receipts will be printed with details of the
transaction. See diagram>
5
7
6
11:07 PM
APPROVAL TAS593
11:07 PM
Sign here:
Clear OK Cancel
11:07 PM
Printing Receipt
18
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
TRANSACTIONS
CREDIT CARD SALE: SWIPED (MSR)
Use the chart below to process a credit card sale when the credit card is swiped at the point of sale.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
5
2
Press SALE icon to reach SALE entry screen.
See diagram>
3 Enter the SALE amount and press OK. See diagram>
4
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Swipe the credit card. See diagram>
5
The sale will be processed and the transaction will be
declined or approved. See diagram>
6
A prompt will then appear asking for your customer’s
signature. Once signed, press OK. See diagram>
7
Sales receipts will be printed with details of the
transaction.
1
3
5
2
4
6
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
CREDIT Sale
11:07 PM
CREDIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
APPROVAL TAS593
11:07 PM
Sign here:
Clear OK Cancel
19
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
CREDIT CARD SALE: MANUAL ENTRY (CARD NOT PRESENT)
Use the chart below to process a credit sale when the credit card number and expiration date are manually entered at the
point of sale using the terminal’s key pad.
It is always a best practice to insert the chip card into the terminal’s EMV card reader. Manual entry of a card number should
be done only when necessary.
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2
Press SALE icon to reach SALE entry screen.
See diagram>
3 Enter the SALE amount and press OK. See diagram>
4
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Tap on the text that says Enter Card #. See diagram>
1
3
2
4
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
11:07 PM
CREDIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
CREDIT Sale
20
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
CREDIT CARD SALE: MANUAL ENTRY (CARD NOT PRESENT) continued
STEP ACTION TOUCH SCREEN DISPLAY
5 Enter card number and press OK. See diagram>
5
6 Enter expiry date and press OK. See diagram>
7
Press YES if card is present or press NO if card is not
present. See diagram>
Note: If card is not present follow the prompts to enter AVS and
Card Code security information.
8
If the card is present you will be asked to enter a CID
number, followed by a ZIP CODE and address. Use
the alphanumeric keypad to do this. If the card is not
present, follow the prompts to enter AVS and card
code security information. See diagram>
9
Once the correct information is entered the sale will
be processed and the transaction will be declined or
approved. See diagram>
10
Sales receipts will be printed with details of the
transaction. Once completed the terminal will return
to idle prompt. See diagram>
5
7
9
6
8
10
11:07 PM
APPROVAL TAS593
11:07 PM
Enter Card #
4012039900002435
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
EXP DATE [MMYY]
12/25
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
IS CARD PRESENT ?
Yes No
11:07 PM
ENTER CID
1234
q
a
z
abc 123 OK
w
s
x
_
e
d
c
r
f
v
t
g
b
y
h
n
u
j
m
i
k
<-
o
l
p
11:07 PM
Printing Receipt
21
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
CREDIT CARD SALE: AVS & CARD CODE (CVV, CVC, CID)
Use the chart below to process a credit sale when AVS options have been enabled. The following instructions depict AVS
settings of Manual Entry when Card is NOT Present. Please note that AVS prompts during a transaction will vary depending
on individual conguration. To learn more about setting AVS options and congurations, see page 153.
It is recommended you check with your merchant bank prior to changing AVS settings in your terminal.
When the Card Code option is enabled the terminal will prompt during the transaction for the three digit code on the back
of the card or the four digit code on the front of the card for American Express & Discover cards.
Please note Card Code needs to be enabled in the Set Up Menu for Credit/Debit. To learn more about Card Code options
and congurations, see page 150.
• Swiping VISA prompts for a CVV2 code, 3 digits found on the back of the card.
• Swiping MasterCard prompts for CVC2 code, 3 digits found on the back of the card.
• Amex & Discover prompts for CID code, 4 digits found on front of the card.
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2
Press SALE icon to reach SALE entry screen.
See diagram>
3 Enter the SALE amount and press OK. See diagram>
4
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Tap on the text that says Enter Card #. See diagram>
1
3
2
4
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
11:07 PM
CREDIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
CREDIT Sale
22
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
CREDIT CARD SALE: AVS & CARD CODE (CVV, CVC, CID) continued
STEP ACTION TOUCH SCREEN DISPLAY
5 Enter card number and press OK. See diagram>
5
6 Enter expiry date and press OK. See diagram>
7
Press YES if card is present or press NO if card is not
present. See diagram>
Note: If card is not present follow the prompts to enter AVS and
Card Code security information.
8
When terminal displays ENTER CVV2, input security
card code from the back of the card and press OK.
See diagram>
Note: Code is three (3) Digits on back of MC or Visa found in
signature line. Code is four (4) Digits on front right of American
Express found above card number.
9
The terminal will prompt you to enter the cardholder’s
ZIP CODE followed by an ADDRESS. Enter these using
the alphanumeric keypad and then press the green
OK key. See diagram>
10
Once the correct information is entered the sale will
be processed and the transaction will be declined or
approved. Sales receipts will be printed with details
of the transaction. Once completed the terminal will
return to idle prompt. See diagram>
5
7
9
6
8
10
11:07 PM
APPROVAL TAS593
11:07 PM
Enter Card #
4012039900002435
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
EXP DATE [MMYY]
12/25
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
IS CARD PRESENT ?
Yes No
11:07 PM
ENTER CVV2
123
q
a
z
abc 123 OK
w
s
x
_
e
d
c
r
f
v
t
g
b
y
h
n
u
j
m
i
k
<-
o
l
p
11:07 PM
ENTER ZIP CODE
11566
1
4
7
<-
2
5
8
0
3
6
9
OK
23
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: CREDIT SALE
Merchant ABC
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 2
SALE
VISA ************5785
Card Swiped
Resp: Approved
Code: TAS460
AMOUNT: $124.53
Refunds accepted with
receipt
www.merchantabc.com
CUSTOMER COPY
Merchant ABC
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 2
Invoice #: 105
Clerk #: 4
SALE
Acct: ************5785
Type: VISA
Entry: Card Swiped
AMOUNT: $124.53
Resp: Approved
Code: TAS460
(Disclaimer here)
Customer Name
MERCHANT COPY
MERCHANT COPY
LINE A Merchant header - 5 lines, 24 characters per line
CUSTOMER COPY
LINE A Merchant header - 5 lines, 24 characters per line
LINE F Transaction type (sale, refund, void etc)
LINE D Transaction type (sale, refund, void etc)
LINE J Amount of transaction
LINE I Dollar amount of transaction
LINE M Credit disclaimer
LINE J Merchant trailer - up to 5 lines, 24 characters per line
LINE N Signature line
LINE K Identies this is the customer’s copy
LINE O Customer’s name from Track 1 of card
LINE P Identies this is the merchant’s copy
LINE B Date & time of transaction
LINE C Transaction # and Batch #
LINE D Invoice number
LINE E Clerk #
LINE B Date & time of transaction
LINE C Transaction # and Batch #
LINE G Card number
LINE H Card type identication
LINE I Method of card entry (manual, swiped etc)
LINE E Card type & truncated card number
LINE F Method of card entry (manual, swiped etc)
LINE G Host response (ie approved, declined etc)
LINE H Host authorization code
LINE K Response from host
LINE L Approval code from host
24
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
TICKET ONLY SALE
This transaction is used when an Authorization Number has already been obtained via Authorize only transaction or
through voice authorization.
EXAMPLE: To rent a canoe at Lake Cawanna there is a $75.00 deposit at the time of the rental. The merchant processes an
Auth Only transaction for the $75.00, receiving an authorization code for the funds but not actually charging the credit
card. The merchant charges the credit card when the canoe is brought back by processing a TICKET ONLY sale using the
authorization number he/she previously obtained.
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2
Press TICKET icon to reach TICKET entry screen. If
prompted, input MANAGER PASSWORD (default
password is 1234). See diagram>
3 Enter the TICKET amount and press OK. See diagram>
4
If prompted, input MANAGER PASSWORD (default
password is 1234).
1
3
2
4
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
11:07 PM
CREDIT TICKET
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
MANAGER PASSWORD
****
1
4
7
<-
2
5
8
0
3
6
9
OK
25
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: TICKET ONLY
With a TICKET ONLY sale the authorization code
shown on the receipt will be the authorization
number previously obtained and used during
the TICKET ONLY transaction.
Merchant ABC
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
Merchant ABC
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 2
Invoice #: 105
Clerk #: 4
TICKET
Acct: ************5785
Type: VISA
Entry: Card Swiped
AMOUNT: $124.53
POST AUTH
Code: TAS460
(Disclaimer here)
Customer Name
MERCHANT COPY
01/08/2019 08:09
Trans #: 1 Batch #: 2
Invoice #: 105
Clerk #: 4
TICKET
Acct: ************5785
Type: VISA
Entry: Card Swiped
AMOUNT: $124.53
POST AUTH
Code: TAS460
Refunds accepted with
receipt
www.merchantabc.com
CUSTOMER COPY
TICKET ONLY SALE continued
STEP ACTION TOUCH SCREEN DISPLAY
5
The terminal will display a screen requesting an
AUTHORIZATION CODE. Enter the AUTH CODE
previously obtained for this transaction and press OK.
See diagram>
6
A prompt will then appear asking your customer to
tap, insert, swipe or enter their card number manually.
Choose the appropriate option. See diagram>
7
The transaction is processed. Sales receipts will print
with details of the transaction.
5 6
11:07 PM
AUTH CODE
234H50
q
a
z
abc 123 OK
w
s
x
_
e
d
c
r
f
v
t
g
b
y
h
n
u
j
m
i
k
<-
o
l
p
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
TICKET Sale
26
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
Merchant 1
TRANSACTIONS
MULTI-MERCHANT CREDIT SALE (SWIPED)
Use the chart below to process a sale when there is more than one Merchant (MID) using the same Dejavoo terminal device
for payment processing.
STEP ACTION TOUCH SCREEN DISPLAY
1
Select the desired merchant from your merchant list
by pressing the name on your screen. See diagram>
5
2
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
3
Press SALE icon to reach SALE entry screen.
See diagram>
4 Enter the SALE amount and press OK. See diagram>
5
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Swipe the credit card. See diagram>
6
The sale will be processed and the transaction will be
declined or approved. See diagram>
7
A prompt will then appear asking for your customer’s
signature. Once signed, press OK.
8
Sales receipts will be printed with details of the
transaction.
1
3
5
2
4
6
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
CREDIT Sale
11:07 PM
CREDIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
APPROVAL TAS593
Merchant 1
Merchant 2
Select a merchant
11:07 PM
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
Merchant 1
27
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
Merchant 1
Merchant 2
Select a merchant
11:07 PM
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
Merchant 1
TRANSACTIONS
MULTI-MERCHANT CREDIT SALE (MANUAL ENTRY)
Use the chart below to process a credit sale when there is more than one Merchant ID (MID) using the same credit card
terminal and the credit card number and expiration date are manually entered at the point of sale using the terminal’s
key pad.
It is always a best practice to swipe the credit card through the terminals card reader. Manual entry of a card number
should be done only when necessary.
STEP ACTION TOUCH SCREEN DISPLAY
1
Select the desired merchant from your merchant list
by pressing the name on your screen. See diagram>
2
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
3
Press SALE icon to reach SALE entry screen.
See diagram>
4 Enter the SALE amount and press OK. See diagram>
1
3
2
4
11:07 PM
CREDIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
Merchant 1
28
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
MULTI-MERCHANT CREDIT SALE (MANUAL ENTRY) continued
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
CREDIT Sale
STEP ACTION TOUCH SCREEN DISPLAY
5
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Tap on the text that says Enter Card #. See diagram>
5
6 Enter card number and press OK. See diagram>
7 Enter expiry date and press OK. See diagram>
8
Press YES if card is present or press NO if card is not
present. See diagram>
Note: If card is not present follow the prompts to enter AVS and
Card Code security information.
9
If the card is present you will be asked to enter a CID
number, followed by a ZIP CODE and address. Use
the alphanumeric keypad to do this. If the card is not
present, follow the prompts to enter AVS and card
code security information. See diagram>
10
Once the correct information is entered the sale will
be processed and the transaction will be declined or
approved. See diagram>
11
Sales receipts will be printed with details of the
transaction. Once completed the terminal will return
to idle prompt.
5
7
9
6
8
10
11:07 PM
APPROVAL TAS593
11:07 PM
Enter Card #
4012039900002435
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
EXP DATE [MMYY]
12/25
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
IS CARD PRESENT ?
Yes No
11:07 PM
ENTER CID
1234
q
a
z
abc 123 OK
w
s
x
_
e
d
c
r
f
v
t
g
b
y
h
n
u
j
m
i
k
<-
o
l
p
29
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: MULTI-MERCHANT
Nails By Lisa
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
Nails By Lisa
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 2
Merchant #: 1
Merchant Name: Nails By Kate
SALE
Acct: ************5785
Type: MasterCard
Entry: Card Swiped
AMOUNT: $124.53
Resp: Approved
Code: 123456
(Disclaimer here)
Customer Name
MERCHANT COPY
01/08/2019 08:09
Trans #: 1 Batch #: 2
Merchant #: 1
Merchant Name: Nails By Kate
SALE
Acct: ************5785
Type: MasterCard
Entry: Card Swiped
AMOUNT: $124.53
Resp: Approved
Code: 123456
CUSTOMER COPY
30
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
DEBIT CARD SALE
Use the chart below to process a Debit Card sale. It is important to note that for security and regulations manually entering
a debit card is not allowed, debit cards must always be swiped at the point of sale. For a successful transaction you must
be a debit card accepting merchant and you MUST have either a PIN encrypted keypad on your Dejavoo terminal or a PIN
Encrypted external PIN Pad.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the DEBIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN and BALANCE.
See diagram>
2
Press SALE icon to reach SALE entry screen.
See diagram>
3 Enter the SALE amount and press OK.
4
A prompt will then appear asking your customer to
tap, insert or swipe their card. Choose the appropriate
option. See diagram>
5
Select your chosen application, if prompted.
See diagram>
6
If prompted, conrm the SALE AMOUNT by pressing
YES. Conditional on the terminal’s conguration.
See diagram>
1
3
5
2
4
6
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
SALE RETURN
11:07 PM
BALANCE
11:07 PM
DEBIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
DEBIT Sale
11:07 PM
Select App
Visa DEBIT
Interac
11:07 PM
Conrm
Sale
Visa DEBIT
Total: $25.00?
Yes No
31
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
DEBIT CARD SALE continued
STEP ACTION TOUCH SCREEN DISPLAY
7
Customer enters PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
8
The terminal ashes the host response and prints
sales receipt. Once completed the terminal will return
to idle prompt.
1 2
Conrm
Sale
Visa DEBIT
Total: $25.00?
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
25.00
11:07 PM
Please Remove Card
RETAIL RECEIPT EXAMPLE: DEBIT SALE
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
SALE
Acct: ************5785
Type: Debit
Entry: Card Swiped
Resp: Approved
Code: 123456
TRANS AMOUNT: $40.38
CASH BACK: $15.00
TOTAL AMOUNT: $55.38
MERCHANT COPY
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
SALE
Acct: ************5785
Type: Debit
Entry: Card Swiped
Resp: Approved
Code: 123456
TRANS AMOUNT: $40.38
CASH BACK: $15.00
TOTAL AMOUNT: $55.38
Refunds accepted with receipt
www.abcstore.com
CUSTOMER COPY
32
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
MULTI-MERCHANT DEBIT CARD SALE
Use the chart below to process a Debit Card sale. It is important to note that for security and regulations manually entering
a debit card is not allowed, debit cards must always be swiped at the point of sale. For a successful transaction you must be
a debit card accepting merchant.
STEP ACTION TOUCH SCREEN DISPLAY
1
Select the desired merchant from your merchant list
by pressing the name on your screen. See diagram>
2 Press DEBIT icon to reach DEBIT menu. See diagram>
3
Press SALE icon to reach SALE entry screen.
See diagram>
4 Enter the SALE amount and press OK.
5
A prompt will then appear asking your customer to
tap, insert or swipe their card. Choose the appropriate
option.
6
Select your chosen application, if prompted.
See diagram>
1
3
5
2
4
6
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
Merchant 1
Merchant 1
Merchant 2
Select a merchant
11:07 PM
SALE RETURN
11:07 PM
BALANCE
Merchant 1
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
DEBIT Sale
11:07 PM
Select App
Visa DEBIT
Interac
11:07 PM
DEBIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
33
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
MULTI-MERCHANT DEBIT CARD SALE continued
STEP ACTION TOUCH SCREEN DISPLAY
7
If prompted, conrm the SALE AMOUNT by pressing
YES. Conditional on the terminal’s conguration.
See diagram>
8
Customer enters PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
9
The terminal ashes the host response and prints
sales receipt. Once completed the terminal will return
to idle prompt.
7 8
Conrm
Sale
Visa DEBIT
Total: $25.00?
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
25.00
11:07 PM
Conrm
Sale
Visa DEBIT
Total: $25.00?
Yes No
34
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: CASH SALE
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
SALE
Type: Cash
Entry: Manual
AMOUNT: $55.38
Resp: Approved
Code: 123456
MERCHANT COPY
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
SALE
Type: Cash
Entry: Manual
AMOUNT: $55.38
Resp: Approved
Code: 123456
CUSTOMER COPY
CASH SALE
Use the chart below to record a cash sale in your Dejavoo payment terminal. It is important to note that cash transactions
do not communicate with your processing bank. They are recorded in your terminal for your reporting purposes.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CASH icon on the homescreen to reach
CASH menu. See diagram>
2 Press SALE icon to reach SALE entry screen.
3
Enter the CASH SALE amount and press OK.
See diagram>
4
The transaction is processed. Sales receipts will print
with details of the transaction.
1 3
11:07 PM
SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
35
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL WITH TIP TRANSACTIONS
Retail with tip transactions are designed for those merchants that accept gratuity but are assigned retail MCC codes. For
example: Taxi, Car Service, Salon, Maintenance, etc. It is required for retail transactions with tip that both the transaction
amount and the tip amount are authorized as one amount during the original sale, unlike the pre-auth and post-auth of a
restaurant tip transaction. Retail tips cannot be added at a later time.
To accomplish this we use a process that includes a PRESALE TICKET, which has only sale amount information on it. The
presale ticket will allow the merchant to hand their customers a receipt showing the amount of the transaction along with
a tip line. The customer can then ll out the tip line, the total line and hand the receipt and their credit card back to the
merchant for payment. This allows the merchant to swipe the card, enter the amount of the transaction as well as the tip
amount when prompted during the transaction. Use of this feature is optional, you do not have to print a presale ticket
for retail with tip, it simply eliminates having to ask the customer if he/she will be leaving a tip on the card during the
transaction.
Transaction types that allow retail with tip are the following:
• Swiped Credit • Manual Credit • AVS Credit
• CVV2 Credit • Debit Sale
EXAMPLE: The customer gets a haircut at the local barber shop. When nished the merchant (the barber) prints out a
presale ticket for $20.00 which is the dollar amount due to for the haircut and hands it to the customer. The customer writes
down another $5.00 on the tip line and writes $25.00 on the total line then hands it back to the barber with his credit card.
When the barber completes the sale he is prompted to enter the amount which is $20.00 and then prompted to enter the
tip amount which he now knows from the Presale Ticket is $5.00 (he doesn’t have to ask the customer if he’s leaving a tip).
36
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
PRESALE TICKET
Use the chart below to enable the Inline Tip function. This will allow you to access the Presale Ticket feature.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the MENU icon on your home screen to reach
CORE MENU. See diagram>
2 Press APPLICATIONS in the CORE menu. See diagram>
3
Press CREDIT/DEBIT/EBT in the APPLICATIONS menu.
See diagram>
4
Press TIPS AND TABS in the CREDIT/DEBIT/EBT menu.
See diagram>
5
If prompted, input MANAGER PASSWORD (default
password is 1234). Input the RETURN amount and
press OK. See diagram>
6
Press PRESALE TICKET in the TIPS AND TABS menu.
See diagram>
1
3
4
2
4
5
11:07 PM
Core Menu
Settlement >
Reports >
Favorites >
Utility >
Retrieve Password
Applications >
Signature Test
11:07 PM
Applications
Credit/Debit/EBT
DvCashApp
11:07 PM
Credit/Debit
Report >
Host Utility >
Tips and Tabs >
Reprint Receipt >
Setup >
Retrieve Password
11:07 PM
Tips and Tabs
Edit Tip >
Presale Ticket
Tab Management >
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
11:07 PM
MANAGER PASSWORD
****
1
4
7
<-
2
5
8
0
3
6
9
OK
37
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
PRESALE TICKET continued
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
PRESALE TICKET
AMOUNT: $40.38
TIP AMOUNT: $___.____
TOTAL: $___.____
Please Complete and Submit
With Your Payment
RETAIL RECEIPT EXAMPLE: PRESALE TICKET
IMPORTANT: This is NOT a sale. A sale transaction will need to be
completed after the presale ticket with the cardholder’s card.
STEP ACTION TOUCH SCREEN DISPLAY
7
Enter the PRESALE TICKET amount and press OK.
See diagram>
8
A message will appear on your screen conrming that
a Presale Ticket has been created. See diagram>
7 8
11:07 PM
PRESALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
This is not a Sale.
This is a presale
ticket only!
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
38
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL WITH TIP TRANSACTIONS
Use the charts in this section to process RETAIL Credit card and Debit card sale transactions with a tip. For documentation
purposes the steps provided include the transaction prompt for entering CLERK ID, but it should be noted that this and
other prompts are congurable in the terminals SET UP (Transaction Prompts) menu and are optional. Retail with tip can be
enabled and disabled in the terminal menu.
This section includes the following retail with tip transactions:
• Swiped Credit • Manual Credit • AVS Credit
• CVV2 Credit • Debit Sale
Credit With Tip: (SWIPED)
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2 Press SALE icon to reach SALE entry screen.
3 Enter the SALE amount and press OK. See diagram>
4
Enter the tip amount from the options shown and
Press OK; or Input specic tip amount requested by
customer then Press OK; or Press OK to bypass the tip
amount. See diagram>
1
3
2
4
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
11:07 PM
CREDIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
TIP
Base Amt: $25.00
Tip: $3.75
Total: $28.75
10% 15% 20%
OTHER
%
$
Amount
OK
39
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
Credit With Tip: (SWIPED) continued
STEP ACTION TOUCH SCREEN DISPLAY
5
A screen appears showing the nal amount of the sale
including tip. Allow the customer to conrm the sale
by pressing OK or reject the sale by pressing CANCEL.
6
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Swipe the credit card. See diagram>
7
The sale will be processed and the transaction will be
declined or approved. See diagram>
8
A prompt will then appear asking for your customer’s
signature. Once signed, press OK. See diagram>
9
Sales receipts will be printed with details of the
transaction.
5
7
9
6
8
11:07 PM
Conrm
Amount: $25.00
Tip: $3.75
Total: $28.75
OK CANCEL
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$28.75
CREDIT Sale
11:07 PM
APPROVAL TAS593
11:07 PM
Sign here:
Clear OK Cancel
11:07 PM
Printing Receipt
40
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: RETAIL WITH TIP
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
SALE
Acct: ************5785
Type: MasterCard
Entry: Card Swiped
TRANS AMOUNT: $25.99
TIP AMOUNT: $3.89
TOTAL AMOUNT: $29.99
Resp: Approved
Code: 123456
(Disclaimer here)
Customer Name
MERCHANT COPY
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
SALE
Acct: ************5785
Type: MasterCard
Entry: Card Swiped
TRANS AMOUNT: $25.99
TIP AMOUNT: $3.89
TOTAL AMOUNT: $29.99
Resp: Approved
Code: 123456
Refunds accepted with receipt
www.abcstore.com
CUSTOMER COPY
41
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
Credit With Tip: (MANUAL ENTRY)
Use the chart below to process a credit Retail with Tip sale when the credit card number and expiration date are manually
entered at the point of sale using the terminal’s key pad.
It is always a best practice to swipe the credit card through the terminals card reader. Manual entry of a card number
should be done only when necessary.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2 Press SALE icon to reach SALE entry screen.
3 Enter the SALE amount and press OK. See diagram>
4
Press the tip amount from the options shown and
Press OK; or Input specic tip amount requested by
customer then Press OK; or Press OK to bypass the tip
amount. See diagram>
5
A screen appears showing the nal amount of the sale
including tip. Allow the customer to conrm the sale
by pressing OK or reject the sale by pressing CANCEL.
See diagram>
6
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Tap on the text that says Enter Card #. See diagram>
7 Enter card number and press OK.
1
4
6
3
5
7
11:07 PM
Enter Card #
4012039900002435
1
4
7
<-
2
5
8
0
3
6
9
OK
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM 11:07 PM
CREDIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Conrm
Amount: $25.00
Tip: $3.75
Total: $28.75
OK CANCEL
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$28.75
CREDIT Sale
11:07 PM
TIP
Base Amt: $25.00
Tip: $3.75
Total: $28.75
10% 15% 20%
OTHER
%
$
Amount
OK
42
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
Credit With Tip: (MANUAL ENTRY) continued
STEP ACTION TOUCH SCREEN DISPLAY
8 Enter expiry date and press OK. See diagram>
8
9
Press YES if card is present or press NO if card is not
present. See diagram>
Note: If card is not present follow the prompts to enter AVS and
Card Code security information.
10
If the card is present you will be asked to enter a CID
number, followed by a ZIP CODE and address. Use
the alphanumeric keypad to do this. If the card is not
present, follow the prompts to enter AVS and card
code security information. See diagram>
11
Once the correct information is entered the sale will
be processed and the transaction will be declined or
approved. See diagram>
12
Sales receipts will be printed with details of the
transaction. Once completed the terminal will return
to idle prompt. See diagram>
8
10
12
9
11
11:07 PM
APPROVAL TAS593
11:07 PM
EXP DATE [MMYY]
12/25
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
IS CARD PRESENT ?
Yes No
11:07 PM
ENTER CID
1234
q
a
z
abc 123 OK
w
s
x
_
e
d
c
r
f
v
t
g
b
y
h
n
u
j
m
i
k
<-
o
l
p
11:07 PM
Printing Receipt
43
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
Debit With Tip: Sale
Use the chart below to process a retail with tip Debit Card sale. It is important to note that for security and regulations
manually entering a debit card is not allowed, debit cards must always be swiped at the point of sale. For a successful
transaction you must be a debit card accepting merchant.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the DEBIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN and BALANCE.
See diagram>
2
Press SALE icon to reach SALE entry screen.
See diagram>
3 Enter the SALE amount and press OK. See diagram>
4
Press the tip amount from the options shown and
Press OK; or Input specic tip amount requested by
customer then Press OK; or Press OK to bypass the tip
amount. See diagram>
5
A screen appears showing the nal amount of the sale
including tip. Allow the customer to conrm the sale
by pressing OK or reject the sale by pressing CANCEL.
See diagram>
6
A prompt will then appear asking your customer to
tap, insert or swipe their card. Choose the appropriate
option. See diagram>
1
3
5
2
4
6
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
SALE RETURN
11:07 PM
BALANCE
11:07 PM
DEBIT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
DEBIT Sale
11:07 PM
Conrm
Amount: $25.00
Tip: $3.75
Total: $28.75
OK CANCEL
11:07 PM
TIP
Base Amt: $25.00
Tip: $3.75
Total: $28.75
10% 15% 20%
OTHER
%
$
Amount
OK
44
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
Debit With Tip: Sale continued
STEP ACTION TOUCH SCREEN DISPLAY
7
Select your chosen application, if prompted.
See diagram>
8
If prompted, conrm the SALE AMOUNT by pressing
YES. Conditional on the terminal’s conguration.
9
Customer enters PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
10
Once the correct information is entered the sale will
be processed and the transaction will be declined or
approved. See diagram>
11
A prompt will request removal of the debit card from
the terminal. The transaction is processed. Sales
receipts will print with details of the transaction.
7
10
9
11
11:07 PM
Select App
Visa DEBIT
Interac
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
28.75
11:07 PM
APPROVAL TAS593
11:07 PM
Please Remove Card
45
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
TRANSACTIONS
CREDIT CARD RETURN: EMV CHIP CARD
A Credit Card RETURN is the reversal of an approved and settled transaction which will post a credit amount to the
customer’s credit card. Traditionally a RETURN is processed when the original transaction has already been settled, when
the original transaction still resides in the current batch and has not been settled, a VOID may be processed instead to
nullify the charge. Use the steps below to complete a RETURN transaction.
EXAMPLE: The customer made a purchase last week and came in today to return the item for credit. The original purchase
has already been settled in a previous batch so I processed a RETURN to post the refund back to her credit card.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2
Press RETURN icon to reach RETURN entry screen.
See diagram>
3
Enter the RETURN amount using your number keypad.
If the amount shown is correct press OK to conrm.
See diagram>
4 Press YES to conrm the return amount. See diagram>
1
3
2
4
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
11:07 PM
CREDIT RETURN
Enter Amount
$28.75
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
RETURN
Amount: $-28.75
OK CANCEL
46
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
CREDIT CARD RETURN: EMV CHIP CARD continued
11:07 PM
Please Remove Card
STEP ACTION TOUCH SCREEN DISPLAY
5
If prompted, input MANAGER PASSWORD (default
password is 1234). Input the RETURN amount and
press OK. See diagram>
6
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Tap (contactless only) or insert chip card. See diagram>
7 Remove customer’s card. See diagram>
8
The return will be processed and the transaction will
be declined or approved. Sales receipts will print with
details of the transaction. See diagram>
5
7
6
8
11:07 PM
MANAGER PASSWORD
****
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Approved Oine
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$-28.75
CREDIT Return
47
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
CREDIT CARD RETURN (SWIPED)
A Credit Card RETURN is the reversal of an approved and settled transaction which will post a credit amount to the
customer’s credit card. Traditionally a RETURN is processed when the original transaction has already been settled, when
the original transaction still resides in the current batch and has not been settled, a VOID may be processed instead to
nullify the charge. Use the steps below to complete a RETURN transaction.
EXAMPLE: The customer made a purchase last week and came in today to return the item for credit. The original purchase
has already been settled in a previous batch so I processed a RETURN to post the refund back to her credit card.
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2
Press RETURN icon to reach RETURN entry screen.
See diagram>
3
Enter the RETURN amount using your number keypad.
If the amount shown is correct press OK to conrm.
See diagram>
4 Press YES to conrm the return amount. See diagram>
1
3
2
4
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
11:07 PM
CREDIT RETURN
Enter Amount
$28.75
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
RETURN
Amount: $-28.75
OK CANCEL
48
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
CREDIT CARD RETURN (SWIPED) continued
STEP ACTION TOUCH SCREEN DISPLAY
5
If prompted, input MANAGER PASSWORD (default
password is 1234). Input the RETURN amount and
press OK. See diagram>
6
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Swipe the credit card. See diagram>
7
The sale will be processed and the transaction will be
declined or approved. See diagram>
8
A prompt will then appear asking for your customer’s
signature. Once signed, press OK. See diagram>
9
Sales receipts will be printed with details of the
transaction.
5
7
6
8
11:07 PM
MANAGER PASSWORD
****
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$-28.75
CREDIT Return
11:07 PM
APPROVAL TAS593
11:07 PM
Sign here:
Clear OK Cancel
49
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: CREDIT CARD RETURN
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
RETURN
Acct: ************5785
Type: VISA
Entry: Card Swiped
RETURN AMOUNT: $46.99
Resp: Approved
Code: 123456
(Disclaimer here)
Customer Name
MERCHANT COPY
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
RETURN
Acct: ************5785
Type: VISA
Entry: Card Swiped
RETURN AMOUNT: $46.00
Resp: Approved
Code: 123456
Refunds accepted with receipt
www.abcstore.com
CUSTOMER COPY
50
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
DEBIT CARD RETURN
Use the steps below to complete a Debit Card Return. Debit Cards cannot be manually entered and must be swiped at
point of sale. You must be subscribed to a Debit Host and PED is required.
A debit card sale cannot be VOIDED; to refund a debit sale transaction you must process a RETURN to the debit card.
11:07 PM
DEBIT RETURN
Enter Amount
$28.75
1
4
7
<-
2
5
8
0
3
6
9
OK
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the DEBIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN and BALANCE.
See diagram>
2
Press RETURN icon to reach RETURN entry screen.
See diagram>
3
Enter the RETURN amount using your number keypad.
If the amount shown is correct press OK to conrm.
See diagram>
4
If the amount shown is correct press OK to conrm. If it
is not correct press CANCEL and re-enter the amount.
If prompted, input manager password default is 1234.
See diagram>
1
3
2
4
SALE RETURN
11:07 PM
BALANCE
11:07 PM
RETURN
Amount: $-28.75
OK CANCEL
51
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
DEBIT CARD RETURN continued
STEP ACTION TOUCH SCREEN DISPLAY
5
A prompt will then appear asking your customer to
tap, insert or swipe their card. Choose the appropriate
option. See diagram>
6
Select your chosen application, if prompted.
See diagram>
7
Enter the date of the original transaction and press
OK. See diagram>
8
Enter the time of the original transaction and press
OK. See diagram>
9
Customer enters PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
10
The return will be processed and the transaction will
be declined or approved. See diagram>
11
The terminal ashes the host response and prints
sales receipt. Once completed the terminal will return
to idle prompt.
5
7
9
6
8
10
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$-28.75
DEBIT Return
11:07 PM
Select App
Visa DEBIT
Interac
11:07 PM
Original Trans.
14/07/21
Date (MM/DD/YY)
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Original Trans.
13:06
Time (HH:MM)
1
4
7
<-
2
5
8
0
3
6
9
OK
Total: $-28.75
Enter PIN or Press OK
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
11:07 PM
APPROVAL TAS593
52
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
MULTIMERCHANT CREDIT RETURN
Use the chart below to process a Credit Card sale when there are multiple merchant IDs (MIDs) in the same terminal. It is
important to note that for security and regulations manually entering a debit card is not allowed, debit cards must always
be swiped at the point of sale. For a successful transaction you must be a debit card accepting merchant.
STEP ACTION TOUCH SCREEN DISPLAY
1
Select the desired merchant from your merchant list
by pressing the name on your screen. See diagram>
2
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
3
Press RETURN icon to reach RETURN entry screen.
See diagram>
4
Enter the RETURN amount using your number keypad.
If the amount shown is correct press OK to conrm.
See diagram>
5 Press YES to conrm the return amount.
6
If prompted, input MANAGER PASSWORD (default
password is 1234). Input the RETURN amount and
press OK.
7
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Tap (contactless only) or insert chip card. See diagram>
8 Remove customer’s card. See diagram>
9
The return will be processed and the transaction will
be declined or approved. Sales receipts will print with
details of the transaction. See diagram>
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
Merchant 1
1
3
5
2
4
6
11:07 PM
APPROVAL TAS593
Merchant 1
Merchant 2
Select a merchant
11:07 PM
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
Merchant 1
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$-28.75
CREDIT Return
11:07 PM
CREDIT RETURN
Enter Amount
$28.75
1
4
7
<-
2
5
8
0
3
6
9
OK
53
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
MULTIMERCHANT DEBIT CARD RETURN
Use the chart below to process a Debit Card sale when there are multiple merchant IDs (MIDs) in the same terminal. It is
important to note that for security and regulations manually entering a debit card is not allowed, debit cards must always
be swiped at the point of sale. For a successful transaction you must be a debit card accepting merchant.
STEP ACTION TOUCH SCREEN DISPLAY
1
Select the desired merchant from your merchant list
by pressing the name on your screen. See diagram>
2
Press the DEBIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN and BALANCE.
See diagram>
3
Press RETURN icon to reach RETURN entry screen.
See diagram>
4
Enter the RETURN amount using your number keypad.
If the amount shown is correct press OK to conrm.
See diagram>
5 Press YES to conrm the return amount. See diagram>
6
If prompted, input MANAGER PASSWORD (default
password is 1234).
7
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Tap (contactless only) or insert chip card. See diagram>
8 Remove customer’s card.
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
Merchant 1
1
3
5
2
4
7
Merchant 1
Merchant 2
Select a merchant
11:07 PM
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$-28.75
DEBIT Return
SALE RETURN
11:07 PM
BALANCE
11:07 PM
DEBIT RETURN
Enter Amount
$28.75
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
RETURN
Amount: $-28.75
OK CANCEL
54
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
MULTIMERCHANT DEBIT CARD RETURN continued
STEP ACTION TOUCH SCREEN DISPLAY
9
Select your chosen application, if prompted.
See diagram>
10
Enter the date of the original transaction and press
OK. See diagram>
11
Enter the time of the original transaction and press
OK. See diagram>
12
Customer enters PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
13
The return will be processed and the transaction will
be declined or approved. See diagram>
14
The terminal ashes the host response and prints
sales receipt. Once completed the terminal will return
to idle prompt.
9
11
13
10
12
11:07 PM
Select App
Visa DEBIT
Interac
11:07 PM
Original Trans.
14/07/21
Date (MM/DD/YY)
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Original Trans.
13:06
Time (HH:MM)
1
4
7
<-
2
5
8
0
3
6
9
OK
Total: $-28.75
Enter PIN or Press OK
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
11:07 PM
APPROVAL TAS593
55
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: DEBIT CARD RETURN
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
RETURN
Acct: ************5785
Type: Debit
Entry: Card Swiped
RETURN AMOUNT: $46.99
Resp: Approved
Code: 123456
MERCHANT COPY
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
RETURN
Acct: ************5785
Type: Debit
Entry: Card Swiped
RETURN AMOUNT: $46.00
Resp: Approved
Code: 123456
Refunds accepted with receipt
www.abcstore.com
CUSTOMER COPY
56
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
CASH RETURN
Use the chart below to record a cash return in your Dejavoo payment terminal. It is important to note that cash transactions
do not communicate with your processing bank. They are recorded in your terminal for your reporting purposes.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CASH icon on your terminal home screen.
A new screen will appear with the following options:
SALE and RETURN. See diagram>
2
Press RETURN icon to reach RETURN entry screen.
See diagram>
3
Enter the RETURN amount using your number keypad.
If the amount shown is correct press OK to conrm.
See diagram>
4
If prompted, input MANAGER PASSWORD (default
password is 1234). See diagram>
5 Press YES to conrm the return amount. See diagram>
6
The transaction is processed. Sales receipts will print
with details of the transaction. See diagram>
1
3
5
2
4
6
SALE RETURN
11:07 PM
11:07 PM
RETURN
Enter Amount
$28.75
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
RETURN
Amount: $-28.75
OK CANCEL
11:07 PM
APPROVAL CODE
1
OK
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
11:07 PM
MANAGER PASSWORD
****
1
4
7
<-
2
5
8
0
3
6
9
OK
57
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: CASH RETURN
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
RETURN
Type: Cash
Entry: Manual
AMOUNT: $55.38
Resp: Approved
Code: X
MERCHANT COPY
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
RETURN
Type: Cash
Entry: Manual
AMOUNT: $55.38
Resp: Approved
Code: X
CUSTOMER COPY
58
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
AUTHORIZATION (AUTH ONLY)
An Authorization Only transaction is used to verify funds and obtain an approval code. It is important to note that an
Authorization Only does NOT CHARGE the customer’s credit card however places a hold for the requested amount on the
customer’s open-to-buy limit. After an “Auth Only” is processed the approval code is used at a later time to perform a
Ticket Only sale transaction to charge the account.
EXAMPLE: To reserve a cabin at Lake Cawanna there is a $100.00 deposit required at the time of the reservation.
The merchant processes an AUTH ONLY transaction for the $100.00, receiving an authorization code to hold the funds.
When the customer completes his/her stay the merchant charges the credit card by processing a TICKET ONLY sale using
the authorization number that was previously obtained.
Auth Only: (ALLOWED FOR CREDIT ONLY)
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2
Press AUTH icon to reach AUTH entry screen.
See diagram>
3
Enter the AUTH amount using your number keypad. If
the amount shown is correct press OK to conrm.
See diagram>
4
If prompted, input MANAGER PASSWORD (default
password is 1234).
5
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Choose the appropriate option. See diagram>
6
The transaction will be processed and will be declined
or approved.
7
The terminal ashes the host response and prints
sales receipt. Once completed the terminal will return
to idle prompt.
1
3
2
5
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
11:07 PM
CREDIT AUTH
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
CREDIT Auth
59
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
Retail Receipt Example: Authorization
IMPORTANT: This is NOT a sale. Authorization only transactions obtain an approval code for the requested amount and
that amount is held against the cardholder’s open to buy availability. A Ticket Only sale needs to be completed for the
merchant to acquire funds for the transaction. Only a merchant copy of the receipt will print for Authorization transactions.
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
AUTHORIZATION ONLY
Acct: ************5555
Type: VISA
Entry: Card Swiped
AMOUNT: $23.99
Resp: Approved
Code: 123456
MERCHANT COPY
60
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
VOIDS
A Void transaction will nullify a transaction only when that transaction resides in the current batch; the transaction amount
must be exactly the same as the original transaction amount.
The Dejavoo Terminal will check the database for the original transaction. View the If/Then chart (below) for more
information.
Support of Void transactions on debit cards will vary by host; it may or may not be allowed, check with your Merchant
Services provider for further clarication. You can void the following transaction types: Sale, Return & Ticket Only.
This section will provide the process for:
• Void by CARD # & Amount • Void Transaction - Find Transaction #
EXAMPLE: The customer purchased a summer dress then brought it back a few hours later because it didn’t t. Since the
terminal has not settled and the original transaction resides in the current batch the merchant processed a VOID transaction
to nullify the original sale.
IF THEN
If the Terminal can match card # and Amount in
batch…
The Terminal will process a VOID.
If the Terminal can match the card# but not the
dollar amount…
The terminal will then allow you to search by
transaction number or view all open transactions
with that account number.
If the Terminal does not nd card in batch… The Terminal will display “Card Not Found” and
cancel the VOID transaction.
61
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
SALE
VOID
TICKET
RETURN
AUTH
11:07 PM
BALANCE
TRANSACTIONS
Void Credit Trans: Card Present
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the CREDIT icon on your terminal home screen.
A new screen will appear with the following options:
SALE, RETURN, VOID, AUTH, TICKET and BALANCE.
See diagram>
2
Press VOID icon to reach VOID entry screen.
See diagram>
3
Enter the VOID amount using your number keypad.
See diagram>
4 Press OK to conrm the void amount. See diagram>
5
If prompted, input MANAGER PASSWORD (default
password is 1234). See diagram>
6
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Choose the appropriate option. See diagram>
7
Enter the void transaction number and press OK.
See diagram>
8
The transaction will be processed and will be declined
or approved.
9 Void receipts will print with details of the transaction.
1
3
6
2
4
7
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
11:07 PM
CREDIT VOID
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
VOID
Amount: $-25.00
OK CANCEL
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$-25.00
CREDIT Void
11:07 PM
VOID TRANS
2
SEARCH
1
4
7
<-
2
5
8
0
3
6
9
OK
62
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
Void Credit Trans: Trans # (FROM FAVORITES)
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the STAR icon on your home screen to reach
FAVORITES menu. See diagram>
2
Press VOID TRANSACTION in the FAVORITES menu.
See diagram>
3
If prompted, input MANAGER PASSWORD (default
password is 1234). See diagram>
4
Press BY TRANSACTION # in the VOID TRANSACTION
menu. See diagram>
5 Enter the TRANS NUMBER and press OK. See diagram>
6
Select the correct transaction that you want to void
by pressing the screen and conrm that you want to
void by pressing the SELECT button at the bottom of
your screen. See diagram>
7
The transaction is processed. Void receipts will print
with details of the transaction.
1
3
6
2
4
7
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
11:07 PM
Favorites
Void Transaction
Reprint Receipt >
Report >
View Summary
Store N Forward >
11:07 PM
MANAGER PASSWORD
****
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
Void Transaction
View all
By Transaction #
Reference Number
Invoice #
Approval Code
Last Transaction
11:07 PM
Void Transaction
Enter Trans Num:
4
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
#6 Sale
Amt: $25.00
Tip: $3.75
Tot: $28.75
M/C ****0054
Code: VTLMC1
Ref: 1196129501689
Select
Select Trans
63
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: VOID SALE
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
VOID SALE
Acct: ************5785
Type: VISA
VOIDED AMOUNT: $164.38
Resp: VOIDED
Code: 123456
(Disclaimer here)
Customer Name
MERCHANT COPY
01/08/2019 08:09
Trans #: 1 Batch #: 1
Invoice #: 105
Clerk # 4
VOID SALE
Acct: ************5785
Type: VISA
VOIDED AMOUNT: $164.38
Resp: VOIDED
Code: 123456
Refunds accepted with receipt
www.abcstore.com
CUSTOMER COPY
64
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
EBT: FOOD BENEFIT SALE (ELECTORNIC BENEFITS TRANSFER)
EBT (Electronic Benets Transfer) provides both food stamp and/or cash benets to customers. With EBT transactions
customers access their benets through the terminal by using their EBT cards. Merchants must be subscribed to an EBT host
and an active PIN Pad is required. Use the chart below to process an EBT Food Stamp Transactions.
RETURN
11:07 PM
SALE
BALANCE
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the EBT FOOD icon on your terminal home
screen. A new screen will appear with the following
options: SALE, RETURN, BALANCE and VOUCHER SL.
See diagram>
2
Press SALE icon to reach EBT SALE entry screen.
See diagram>
3 Enter the EBT SALE amount and press OK. See diagram>
4
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Choose the appropriate option. See diagram>
5
Customer enters PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
6
The sale will be processed and the transaction will be
declined or approved. See diagram>
7
You will be oered the option to print details of the
transaction.
1
3
5
2
4
6
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
VOUCHER...
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$28.75
EBT Sale
11:07 PM
EBT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
Total: $28.75
Enter PIN
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
11:07 PM
APPROVAL TAS593
65
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: EBT FOOD BENEFIT SALE
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Clerk # 4
SALE
Acct: ************5555
Type: EBT
Entry: Swiped
Trace#: 123456
Benet: Food
AMOUNT: $164.38
Resp: Approved
Code: 123456
FSLedgerBal: $64.57
FSAvailBal: $80.00
FSBeginBal: $100.00
ChLedgerBal: $55.00
Ch Avail Bal: $102.00
MERCHANT COPY
66
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
EBT: FOOD BENEFIT VOUCHER SALE
When a voice authorization has been previously obtained you should follow the steps below to complete an EBT Voucher
Sale using the obtained voice authorization.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the EBT FOOD icon on your terminal home
screen. A new screen will appear with the following
options: SALE, RETURN, BALANCE and VOUCHER SL.
See diagram>
2
Press VOUCHER... icon to reach EBT VOUCHER SALE
entry screen. See diagram>
3
Enter the EBT VOUCHER SALE amount and press OK.
See diagram>
4
Enter the EBT Approval Code and press OK.
See diagram>
5
Enter the EBT Serial Number amount and press OK.
See diagram>
6
A prompt will then appear asking your customer to
tap, insert or swipe their card. Manually enter the card
number. See diagram>
7
The transaction is processed, then approved or
declined. You will be oered the option to print
details of the transaction.
1
3
5
2
4
6
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
11:07 PM
EBT VOUCHER SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
RETURN
11:07 PM
SALE
BALANCE VOUCHER...
11:07 PM
EBT Appr Code
123456
q
a
z
abc 123 OK
w
s
x
_
e
d
c
r
f
v
t
g
b
y
h
n
u
j
m
i
k
<-
o
l
p
11:07 PM
EBT Serial Num
1234567
q
a
z
abc 123 OK
w
s
x
_
e
d
c
r
f
v
t
g
b
y
h
n
u
j
m
i
k
<-
o
l
p
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$28.75
EBT Sale
67
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: EBT FOOD VOUCHER SALE
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
Clerk # 4
SALE
Acct: ************5555
Type: EBT
Entry: Swiped
Trace#: 123456
Benet: Food
AMOUNT: $164.38
Resp: Approved
Code: 123456
FSLedgerBal: $64.57
FSAvailBal: $80.00
FSBeginBal: $100.00
ChLedgerBal: $55.00
Ch Avail Bal: $102.00
MERCHANT COPY
68
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
EBT: FOOD BENEFIT RETURN
Use the steps below to process a Return for a Food Benet Sale.
Note that a VOID is not allowed for EBT Food Benet transactions, a return must be processed instead.
RETURN
11:07 PM
SALE
BALANCE
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the EBT FOOD icon on your terminal home
screen. A new screen will appear with the following
options: SALE, RETURN, BALANCE and VOUCHER SL.
See diagram>
2
Press RETURN icon to reach EBT RETURN entry
screen. See diagram>
3
Enter the EBT RETURN amount and press OK.
See diagram>
4 Press OK to conrm the return amount. See diagram>
5
If prompted, input MANAGER PASSWORD (default
password is 1234). See diagram>
6
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Choose the appropriate option. See diagram>
1
3
5
2
4
6
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
VOUCHER...
11:07 PM
EBT RETURN
Enter Amount
$28.75
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
RETURN
Amount: $-28.75
OK CANCEL
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$-28.75
EBT Return
11:07 PM
MANAGER PASSWORD
****
1
4
7
<-
2
5
8
0
3
6
9
OK
69
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: FOOD BENEFIT RETURN
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
RETURN
Acct: ************5555
Type: EBT
Entry: Swiped
Trace#: 123456
Benet: Food
AMOUNT: $164.38
Resp: Approved
Code: 123456
FSLedgerBal: $64.57
FSAvailBal: $80.00
FSBeginBal: $100.00
ChLedgerBal: $55.00
Ch Avail Bal: $102.00
MERCHANT COPY
Total: $-28.75
Enter PIN
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
EBT: FOOD BENEFIT RETURN continued
STEP ACTION TOUCH SCREEN DISPLAY
7
Customer enters PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
8
The return will be processed and the transaction will
be declined or approved. See diagram>
9
You will be oered the option to print details of the
transaction.
7 8
11:07 PM
APPROVAL TAS593
70
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
EBT: FOOD BENEFIT VOUCHER RETURN
Use the steps below to process a Return for a Food Benet Voucher Sale.
Note that a VOID is not allowed for EBT Food Benet transactions, a return must be processed instead.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the EBT FOOD icon on your terminal home
screen. A new screen will appear with the following
options: SALE, RETURN, BALANCE and VOUCHER SL.
See diagram>
2
Press RETURN icon to reach EBT RETURN entry
screen. See diagram>
3
Enter the EBT RETURN amount and press OK.
See diagram>
4 Press OK to conrm the return amount. See diagram>
5
If prompted, input MANAGER PASSWORD (default
password is 1234). See diagram>
6
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Swipe or manually enter the card number. See diagram>
7
Customer enters PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
8
The transaction is processed, then approved or
declined. You will be oered the option to print
details of the transaction.
1
3
5
2
4
6
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
RETURN
11:07 PM
SALE
BALANCE VOUCHER...
11:07 PM
EBT RETURN
Enter Amount
$28.75
1
4
7
<-
2
5
8
0
3
6
9
OK
11:07 PM
RETURN
Amount: $-28.75
OK CANCEL
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$-28.75
EBT Return
Total: $-28.75
Enter PIN
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
71
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
EBT: CASH BENEFIT SALE (ELECTORNIC BENEFITS TRANSFER)
Use the chart below to process an EBT Cash Benet Sale Transaction.
11:07 PM
SALE
BALANCE
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the EBT CASH icon on your terminal home
screen. A new screen will appear with the following
options: SALE and BALANCE. See diagram>
2
Press SALE icon to reach EBT SALE entry screen.
See diagram>
3 Enter the EBT SALE amount and press OK. See diagram>
4
A prompt will appear asking your customer to tap,
insert, swipe or enter their card number manually.
Choose the appropriate option. See diagram>
5
Customer enters PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
6
The transaction is processed, then approved or
declined. You will be oered the option to print
details of the transaction. See diagram>
1
3
5
2
4
6
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
11:07 PM
Tap, Insert, Swipe or
Enter Card #
$25.00
EBT Sale
11:07 PM
EBT SALE
Enter Amount
$25.00
1
4
7
<-
2
5
8
0
3
6
9
OK
Total: $25.00
Enter PIN
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
11:07 PM
APPROVAL TAS593
72
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: EBT CASH BENEFIT SALE
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
Trans #: 1 Batch #: 1
SALE
Acct: ************5555
Type: EBT
Entry: Swiped
Trace#: 123456
Benet: Cash
AMOUNT: $164.38
Resp: Approved
Code: 123456
FSLedgerBal: $64.57
FSAvailBal: $80.00
FSBeginBal: $100.00
ChLedgerBal: $55.00
Ch Avail Bal: $102.00
MERCHANT COPY
73
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
Credit
EBT Food
Cash
Debit
EBT Cash
11:07 PM
TRANSACTIONS
EBT: BALANCE INQUIRY
Use the chart below to process an EBT Balance Inquiry.
STEP ACTION TOUCH SCREEN DISPLAY
1
Press the EBT FOOD or the EBT CASH icon to reach
the EBT menu. See diagram>
2
Press the BALANCE icon to reach BALANCE entry
screen. See diagram>
3 Swipe EBT card. See diagram>
4
Customer inputs PIN on encrypted terminal PIN Pad
or encrypted external PIN Pad and presses OK.
See diagram>
5
Terminal communicates to host for EBT balance and
prints EBT balance. Once completed the terminal will
return to idle prompt.
1
3
2
4
RETURN
11:07 PM
SALE
BALANCE VOUCHER...
11:07 PM
Tap, Insert, Swipe or
Enter Card #
EBT Enq Food
Total: $0.00
Enter PIN
Yes No
11:07 PM
Shield PIN During Entry!
****
2
1
4
9
7
0
6
5
8
3
OK
cancel
74
Dejavoo Systems Instruction Manual V525.151
TRANSACTIONS
TRANSACTIONS
RETAIL RECEIPT EXAMPLE: EBT BALANCE INQUIRY
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
ABC STORE
123 Main Street
Anytown, NY 11030
1 (877) 777-8888
01/08/2019 08:09
FSLedgerBal: $75.00
FSAvailBal: $76.00
FSBeginBal: $100.00
01/08/2019 08:09
ChLedgerBal: $75.00
Ch Avail Bal: $101.00
EBT RECEIPT: Food Balance Inquiry EBT RECEIPT: Cash Balance Inquiry