NICE sCrEEN rECOrdEr

Software-based Screen Recording

PUBlIC sAfETy dEmANds ThE hIghEsT lEvEls Of qUAlITy ANd COmPlIANCE

dUrINg EvEry INTErACTION ANd ThrOUghOUT ThE INCIdENT hANdlINg

PrOCEss. ThE sTAkEs ArE hIgh, EvEry CAll ANd All ThE ACTIONs A CAll

TAkEr mAkEs ArE ImPOrTANT.

The NICE Screen Recorder solution captures and records every activity on each screen. Those recordings are available to NICE Inform

for synchronization with other recorded multimedia information sources such as 9-1-1 calls, radio transmissions, video surveillance and

OPErATOr’s ACTIONs

dUrINg AN INCIdENT

The NICE Screen Recorder

complements the entire incident

evaluation process by recording all of

the screens at an operator’s workstation.

These include CAD screens, GIS maps

and other applications presented on any

of the multiple screens at a typical call

taker or dispatcher position. It reveals

Q Screen Recording for Quality

Assurance

Designed for both call taker and

dispatcher positions, screens are

captured during 9-1-1 calls and

radio recording. For added efciency,

recording can be congured to take

place only when the call taker is on a

call. Additionally, screen recording can

be congured to continue capturing

any divergence from protocol where

training might be required.

Q Continuous and Total Screen

Recording

NICE Screen Recorder records all of

the screens at any given workstation.

A comprehensive view of every screen

associated with the incident handling

can be useful to address claims and

support investigation. It can help

malfunction.

PrOTECTINg yOUr

INvEsTmENT

NICE Screen Recording is done through

the NICE Recording Platform. The same

Platform used to capture audio and Text-

to-9-1-1. This provides modularity and

exibility when expansion is required, as

well as system management ease.

ThE BENEfITs Of NICE

sCrEEN rECOrdINg

Quality Assurance – with recorded

screens and the ability to synchronize

all related multimedia via NICE Inform,

you’ll be able to identify and focus on

knowledge and skill gaps, along with

best practices.

tamper-proof screen recordings, you

can limit liability by having proof of

what took place.

Improved TCO – achieved thanks to

the smart design of NICE Recording

platform as a multimedia platform.